Class room teaching or Zoom, depending on Covid 19 situation.
Learning space Moodle.
Lectures, learning assignments and group work.
ISBN 978-951-0-34601-3 sidottu
Grönroos, C. 2009. Palvelujen johtaminen ja markkinointi. Helsinki : WSOYpro.
Material package made for the course.
Exams on week 16, re-exams on week 17 and 18.
09.01.2023 - 19.05.2023
4 ETC= 108 hours
- lectures (36 h), group work (30 h), individual working (42 h)
Assignment 1: Orientation, individual work (5 h)
Assignment 2: Service product and structure & Mystery Shopping, group work (30 h)
Assignment 3: Elevator pitch, individual work (5 h)
Assignment 4: Self- and peer evaluation, individual work (2 h)
Preparing for the exam (30 h)
01.11.2022 - 05.01.2023
Recognition of Prior Learning and Experience
Recognition of informal learning
More information in the degree regulations and the study guide.
0 - 40
Feedback on the elevator pitch and group work will be given during the course. Self- and peer evaluation as well as the exam at the end of the course.
Bachelor's Degree Programme in Business Management
School of Business