The object of the course
The object of the course is that you understand the significance of business process management as a success factor for organizations and are able to develop business processes in a customer-oriented manner.

Course competences
Learning and information management competence
Business competence
Profitability competence

The learning objectives of the course
You acquire knowledge related to the management of business processes and recognize different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You understand the economic, profitable and socially responsible aspects as well as the customer aspect of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes.

Basic knowledge of Business Administration.

Operating environment and customer-oriented approach
Process thinking and modelling of processes
Process management
System-based thinking
New technologies
Knowledge management

Tools
Methods for business process management

Sufficient 1
You acquire knowledge related to the management of business processes and recognize different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You understand the economic, profitable and socially responsible aspects as well as the customer aspect of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes. You are capable of creating illustrative documents related to the contents of the course.

Satisfactory 2
You are able to present knowledge related to business process management as well as different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You are able to name perspectives related to the financial performance, profitability, social responsibility and customer orientation of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes. You are able to utilize theories to prepare illustrative and consistent documents.

Good 3
You are able to compare knowledge related to business process management as well as different kinds of theories and methods. You identify the company’s core processes and are able to assess the impact of business process management on the performance and competitive position of the organization. You are able to analyze perspectives related to the financial performance, profitability, social responsibility and customer orientation of business processes. You describe the impact of knowledge and new technologies on leadership that develops business processes. You are able to use relevant theories to prepare illustrative, consistent and well-reasoned documents.

Very good 4
You compare and analyze knowledge related to business process management as well as different kinds of theories and methods. You are able to assess the company’s core processes and the impact of business process management on the performance and competitive position of the organization. You are able to plan solution alternatives to develop the financial performance, profitability, social responsibility and customer orientation of business processes. You assess the impact of knowledge and new technologies on leadership that develops business processes. Your reporting is logical, analytical and competent, and you are able to evaluate the contents of the documents you have prepared.

Excellent 5
You are able to create new points of view based on theories and methods related to business process management. You analyze the company’s core processes and the impact of business process management on the performance and competitive position of the organization. You plan, develop and assess solution alternatives to develop the financial performance, profitability, social responsibility and customer orientation of business processes. You assess critically the impact of knowledge and new technologies on leadership that develops business processes. Your reporting is logical and convincing and demonstrates critical thinking. You are capable of preparing documents that meet the professional requirements.