Sales and Building Customer Relationships (7 cr)
Code: HTLY2013-3001
General information
Enrollment
03.08.2020 - 30.08.2020
Timing
31.08.2020 - 19.05.2023
Number of ECTS credits allocated
7 op
Mode of delivery
Face-to-face
Unit
School of Business
Campus
Lutakko Campus
Teaching languages
- Finnish
Degree programmes
- Bachelor's Degree Programme in Team Academy
Teachers
- Timo Lehtonen
- Anu Manner
- Kimmo Aho
- Tero Lehtinen
- Tapu Holttinen
- Jaana Larsson
- Janne Roiha
- Mikko Pitkänen
Groups
-
HTA19S1Tiimiakatemian tutkinto-ohjelma
Objectives
Learner knows the basic concepts and methods related to sales. He/she can describe/identify different sales processes and he/she can solve challenges related on those. Learner is capable of applying acquired theory in practical sales projects which are implemented in own team company. Learner is capable of making sales both in consumer and business sector and the concepts of social selling and telemarketing are familiar for the the learner both in theory and in practise.
Content
Course contains the themes of consumer and business sales. After the course learner understands the importance of interaction and customer knowhow and he/she in capable of evaluating own skills in the area of sales.
Evaluation scale
0-5
Evaluation criteria, satisfactory (1-2)
Active participation for the training sessions, aquired theory and written essays, practical sales in own team company.