Experience Design (5 cr)
Code: MTMW2200-3002
General information
- Enrollment
-
01.11.2021 - 09.01.2022
Registration for the implementation has ended.
- Timing
-
10.01.2022 - 18.03.2022
Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- Mode of delivery
- Face-to-face
- Unit
- School of Business
- Campus
- Main Campus
- Teaching languages
- English
- Seats
- 0 - 50
- Degree programmes
- Bachelor's Degree Programme in Tourism Management
- Teachers
- Susanna Nuijanmaa
- Heidi Luck
- Groups
-
MTM20S1Bachelor's Degree Programme in Tourism Management
- Course
- MTMW2200
Evaluation scale
0-5
Objective
Student knows the basic concepts and phenomena in experience economy. She/he understands the meaning of creating meaningful experiences in tourism industry. He/she understands the general concepts and models relating to experience design and is able to assess the requirements set by various types of tourists.
Content
• Experience economy
• Analyzing meaningful experiences
• Experience design and development
Materials
Pine, B., Gilmore, J., 2011. The experience economy: work is theatre every business a stage. Boston MA: Harvard Business School Pres
Tarssanen, S. (edit.): Handbook for Experience Stagers
Current articles provided by course tutors.
Teaching methods
Lectures
Individual assignments
Group assignments
Guest speeches/lectures
Student workload
Lectures 48 hrs
Individual and group assignments 87 h
Total 135 hours
Assessment criteria, satisfactory (1)
5 (Excellent) The student can analyze various customer data in meaningful experience services development. The student shows innovativeness, and she/he judges the choices made in the process.
4 (Very Good) The student can analyze various customer data in meaningful experience services development.
3 (Good) The student can choose customer data in development process of the meaningful experience services.
2 (Satisfactory) The student identifies the connection of the information analysed to the creation of meaningful experience services. The student gives examples in developing meaningful experience services.
1 (Sufficient) defines the significance of customer orientation in the creation of meaningful experience services.
If the student does not meet the minimum criteria set for the course, the grade is 0 (Fail).
Assessment criteria, good (3)
3 (Good) The student can choose customer data in development process of the meaningful experience services.
4 (Very Good) The student can analyze various customer data in meaningful experience services development
Assessment criteria, excellent (5)
5 (Excellent) The student can analyze various customer data in meaningful experience services development. The student shows innovativeness, and she/he judges the choices made in the process.
Qualifications
The student understands the basic concepts related to the services. The student understands the basic concepts, phenomena, and structures of the tourism and hospitality industry.