English
13.09.2021 - 17.12.2021
Learning platform: Moodle
Lectures
Independent studies and assignments
Project work
Stickdorn, Mark. 2011. This is service design thinking : basics, tools, cases. (e-book available)
Course material
Susanna Nuijanmaa, Susanna Riekkinen
Project work/service design process is done for hospitality industry companies
Visiting lectures, guest speakers
Main Campus
No exam
13.09.2021 - 17.12.2021
Total 270 hours
02.08.2021 - 05.09.2021
Project management
Service Design Process
0 - 40
Guiding feedback, developmental evaluation
Peer feedback, peer review
Self-assessment
Open UAS 5
Exchange students: 5 (included in the total capacity)
Bachelor's Degree Programme in Tourism Management
Face-to-face
School of Business