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Operational Environment in Hospitality Management (5 cr)

Code: MZMA0112-3007

General information


Enrollment

01.11.2022 - 05.01.2023

Timing

02.01.2023 - 19.05.2023

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Online learning

Unit

School of Business

Teaching languages

  • Finnish

Seats

0 - 40

Degree programmes

  • Bachelor's Degree Programme in Service Business

Teachers

  • Jaana Kovanen

Groups

  • ZJAMPT23KM
    Avoin AMK, marata, AMK-polut, palveluliiketoiminta, monimuotototeutus
  • MPT23KM
    Palveluliiketoiminnan tutkinto-ohjelma (AMK)
  • 11.05.2023 17:00 - 18:30, Restonomin toimintaympäristö MZMA0112-3007

Objectives

You recognize the operating environment of the tourism and hospitality industry and sectors sub-areas. You are able to work in multicultural work environments and recognize diversity as part of the operating environment of service business.

Content

Marata-ala Suomessa ja kansainvälisesti
Monikulttuurisuusosaaminen, monikulttuurisessa tiimissä toimiminen

Time and location

Webinars are conducted via Zoom

Learning materials and recommended literature

Statistics and reports in hospitality services
Work opportunities
Multi-cultural perpectives

Teaching methods

Webinars
Group work
Visiting lecturers
Self-study

Exam dates and retake possibilities

No exam

Alternative completion methods

Osaamisen tunnistaminen ja tunnustaminen:
Hyväksilukeminen (korvaaminen ja sisällyttäminen)
Muulla tavoin hankitun osaamisen tunnistaminen ja tunnustaminen
Opinnollistaminen
Tarkemmat ohjeet löytyvät tutkintosäännöstä ja opinto-oppaasta.

Student workload

5 credits is 135 hours of studying

Content scheduling

Hospitality management locally and globally
Multicultural perspectives
Sustainability in hospitality services

Further information for students

Avoin amk 10 (sisältyy max-paikkoihin)

Evaluation scale

Pass/Fail

Evaluation criteria, pass/failed

Pass (S):
The student recognizes the field in the marata sector and the actors influencing to the sector. They understand the effects of cultural diversity in work environments. The student is able to collect and select information from different information resources.


Fail (0): The grade is fail, if the student does not meet the minimum criteria set for the course.

Prerequisites

-.

Further information

Korkeakoulupolkuopinnot Gradian opiskelijoille.