Operational Environment in Hospitality Management (5 cr)
Code: MZMA0112-3007
General information
Enrollment
01.11.2022 - 05.01.2023
Timing
02.01.2023 - 19.05.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Online learning
Unit
School of Business
Teaching languages
- Finnish
Seats
0 - 40
Degree programmes
- Bachelor's Degree Programme in Service Business
Teachers
- Jaana Kovanen
Groups
-
ZJAMPT23KMAvoin AMK, marata, AMK-polut, palveluliiketoiminta, monimuotototeutus
-
MPT23KMPalveluliiketoiminnan tutkinto-ohjelma (AMK)
- 11.05.2023 17:00 - 18:30, Restonomin toimintaympäristö MZMA0112-3007
Objectives
You recognize the operating environment of the tourism and hospitality industry and sectors sub-areas. You are able to work in multicultural work environments and recognize diversity as part of the operating environment of service business.
Content
Marata-ala Suomessa ja kansainvälisesti
Monikulttuurisuusosaaminen, monikulttuurisessa tiimissä toimiminen
Time and location
Webinars are conducted via Zoom
Learning materials and recommended literature
Statistics and reports in hospitality services
Work opportunities
Multi-cultural perpectives
Teaching methods
Webinars
Group work
Visiting lecturers
Self-study
Exam dates and retake possibilities
No exam
Alternative completion methods
Osaamisen tunnistaminen ja tunnustaminen:
Hyväksilukeminen (korvaaminen ja sisällyttäminen)
Muulla tavoin hankitun osaamisen tunnistaminen ja tunnustaminen
Opinnollistaminen
Tarkemmat ohjeet löytyvät tutkintosäännöstä ja opinto-oppaasta.
Student workload
5 credits is 135 hours of studying
Content scheduling
Hospitality management locally and globally
Multicultural perspectives
Sustainability in hospitality services
Further information for students
Avoin amk 10 (sisältyy max-paikkoihin)
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
Pass (S):
The student recognizes the field in the marata sector and the actors influencing to the sector. They understand the effects of cultural diversity in work environments. The student is able to collect and select information from different information resources.
Fail (0): The grade is fail, if the student does not meet the minimum criteria set for the course.
Prerequisites
-.
Further information
Korkeakoulupolkuopinnot Gradian opiskelijoille.