The purpose of the course
After the course, you will have an understanding of what service design is and how it can be utilized in the development of services in the social and health fields. The course will increase your understanding why a genuine understanding of the customer is important and how customers are involved in development work. After the course, you will be able to utilize service design tools in your work.
Customer skills in the social and health sector
Entrepreneurship, innovation and work community skills
After the course, you will understand the principles of human-centered design and in-depth understanding of the customer, as well as the importance of customer experience and value creation in the development of existing or new services.
You will learn to identify new areas for development in social and health services and to build solutions through service design.
You will be able to use a few service design tools in the development of social and health services.