English
Lectures
individual assignments
group assignments
in-class case studies
guest speeches/lectures by business practitionaires
Johnston R., Clark G., Shulver M. 2021. Service Operations Management. Pearsons Educational Ltd. (e-book available)
Learning material provided by the lecturer
Susanna Riekkinen
Guest speakers, case examples
Main Campus
Two retake opportunities if the exam is failed
29.08.2022 - 30.10.2022
Lectures 40 h
Individual and group assignments 55 h
Exam and studying of literature 40 h
Total 135 h
01.08.2022 - 25.08.2022
0 - 45
Self-evaluation
Peer evaluation
Continuous feedback
Bachelor's Degree Programme in Tourism Management
Face-to-face
School of Business