Curricula

Objective

This course examines the role of the service economy in society, covering foundational definitions of services. You will learn the key business functions and adapt a business-oriented mindset for successful service business. You understand the importance of hospitality as part of customer interaction in services.

Competences
Learning to learn, Operating in workplace, Tourism business competence

Learning objectives
You understand the role of services in society. You learn the key business functions in a service company. You understand the definitions of services and business orientation in hospitality and tourism industry. You can apply hospitality mindset in service operations.

Content

- Services in society
- Service economy
- Basic theories and definitions of services
- Major business functions and basic definitions of a service company
- Business orientation
- Hospitality

Qualifications

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Assessment criteria, satisfactory (1)

1 (Sufficient)
You identify the role of services in society. You understand basic definitions of services and business functions. You understand how to apply hospitality in service operations. You take responsibility for your own actions and take others into account. Working within given deadlines requires development.

2 (Satisfactory)
You can define the role of services in society. You can explain multiple definitions of services and business functions. You can apply hospitality in service operations. You take responsibility for your own actions and share your learning with others. Working within given deadlines requires improvement.

Assessment criteria, good (3)

3 (Good)
You can explain the role of services in society. You can demonstrate multiple perspectives in services and business functions. You can analyze hospitality in service operations. You take responsibility for your own actions and share your learning with others.You are able to work within given deadlines.

4 (Very Good)
You can analyze the role of services in society. You can evaluate multiple perspectives in services and business functions. You can analyze hospitality in service operations. You take responsibility for your own actions and share your learning with others. You work responsibly within given deadlines.

Assessment criteria, excellent (5)

5 (Excellent)
You can evaluate the role of services in society. You can criticize multiple perspectives in services and business functions. You can develop hospitality in service operations. You take responsibility for your own actions, share your learning with others and critically reflect what you have learned. You work responsibly within given deadlines.