Project Management and Service Design (5 cr)

Evaluation scale

0-5

Objective

The student
- understands the significance of innovation thinking that encourages participation for his/her own work and work community
- can evaluate the contents and functioning of existing services and improve future development needs in a client-oriented way
- possesses tools that can be used to analyse the problematics of different service situations and environments and to describe the associated causal relationships
- can direct the development process of a multidisciplinary team using service design and project management methods

Content

- Key concepts of project management and service design
- Launching of development work and participatory design
- Phases and tools of service design and innovative development
- Project planning and managing a multidisciplinary development team
- Evaluation and deployment of a service product

Materials

Tuulaniemi, J 2011, Palvelumuotoilu. Talentum.Paasivaara L, Suhonen M, Virtanen P,2011, Projektijohtaminen hyvinvointipalveluissa. Tietosanoma.Online material Other material agreed in the beginning of the course

Completion alternatives

Workshops 20% Learning assignment 80% Pre-assignment or other (passed)

Student workload

- Lectures and Workshops 20h - Online Studies 54h - Independent Studies 61h

Assessment criteria, satisfactory (1)

The general criteria of the competences that the Master's Degrees awarded by Finnish Universities of Applied Sciences provide can be found on JAMK's web pages (http://studyguide.jamk.fi/en/Study-Guide-Masters-Degrees/).

The learning outcomes of individual courses are assessed in relation to the objectives of the course concerned. Assessment is based on knowledge, skills and competence in accordance with the National and European Qualifications Framework, level 7.

1 (Adequate)
The student has mastered, on an adequate level, some of the basics and tools of project management and design thinking. The student recognises some of the construction and maintenance mechanisms of project management and design thinking. The student can describe the choices involved in project management and design thinking.

2 (Satisfactory)
The student has mastered, on a satisfactory level, the basics of project management and design thinking, and can apply their tools and methods on a basic level in a working life-oriented way. The student recognises some of the systematics and development mechanisms of project management and design thinking. The student recognises the decision-making involved in project management and design thinking that supports successful activities in project work and development.

3 (Good)
The student has mastered, on a good level, the basics of project management and design thinking, and can apply their tools and methods in a working life-oriented way in development work. The student recognises the key maintenance and systematics mechanisms of project management and design thinking and can apply them in his/her work. The student has mastered the decision-making involved in project management and design thinking that supports successful activities in project work and development.

4 (Very good)
The student has mastered, on a very good level, the basics of project management and design thinking, and can apply their tools and methods in a working life-oriented way in development work. The student knows the key maintenance and systematics mechanisms of project management and design thinking and can apply them in his/her work. The student has mastered, on a very good level, the decision-making involved in project management and design thinking that supports successful activities in project work and development.

5 (Excellent)
The student has mastered, on an excellent level, the basics of project management and design thinking, and can apply their tools and methods in a working life-oriented way. The student has mastered the key maintenance and systematics mechanisms of project management and design thinking and can apply them successfully in his/her work. The student has mastered, on an excellent level, the decision-making involved in project management and design thinking that supports successful activities in project work and development.

Qualifications

Bachelor´s degree

Further information

-