Conflict Management & Cross-cultural Negotiation (5 op)

Tavoitteet

This course introduces students to aspects related to conflict management, with a particular focus on intrapersonal, interpersonal, within group and between group contexts. Emphasis is made on skills development through simulation and other practices.

IBCOM Communication Skills: You have developed new approaches to communicating with others in conflict scenarios. Some of your newly developed skills will address cultural aspects of human relations.

IBCOL Intercultural Collaboration Skills: You are able to develop and demonstrate conflict resolution skills in international contexts.

IBETH Ethical Conduct: You embrace ethical principles in dealing with others, as exampled by the Principles for Responsible Management Education (UNPRME) and the Sustainable Development Goals (SDGs) of the United Nations.

IBPER Skills for Personal Career Development. You are able to reflect upon your experiences to deepen personal and professional learning, and to embrace those learnings to support your personal and professional development.

IBCRI Critical Thinking: You are able to critically review and analyze information available from academic and professional business sources. You are able to observe, interpret and describe social phenomena associated with human interactions, conflict management and business management in international contexts.

Sisältö

The student becomes familiar with theories pertaining to conflict management in intrapersonal, interpersonal, within group, and between group perspectives. Students apply conflict resolution approaches using Marshall Rosenberg's Nonviolent Communication approach.The course utilizes appropriate texts and media, psychometric instruments, simulations and individual practice to develop knowledge and expertise pertaining to conflict management.

Arviointikriteerit, tyydyttävä (1)

Assessment will based on a written major task assignment, minor tasks, and attendance.

Arviointikriteerit, hyvä (3)

A grade of 3 indicates an average level of attendance and task completion.

Arviointikriteerit, kiitettävä (5)

A grade of 5 demonstrates strong attendance and participation, and very good responsiveness to tasks.

Arviointikriteeri, hyväksytty/hylätty

Grades range from 0 (fail) to 5 (excellent) according to the standard JAMK system.

Esitietovaatimukset

HIBC3100 Intercultural Communication in Business Contexts or an equivalent is strongly recommended.