Digital Services in Tourism (5 op)

Arviointiasteikko

0-5

Sisällön jaksotus

Content is divided into modules that include assignments.

Tavoitteet

The object of the course
In this course you will gain important skills needed in the digitalizing tourism industry as a business manager.You will gain insight about digital trends and how to utilize these in the tourism industry. After completing this course, you will know how to develop digital services in order to mediate experiences both online and offline.

Course competences

The learning objectives of the course
You understand the impact of digitalization in tourism and the role of different digital services along the customer journey. You recognize the value of digital services for different customer segments. You have basic knowledge of the user-centred design and evaluation of digital services. You understand how to develop digital services.

Sisältö

The principal contents of this course are (1) Digital services and touchpoints along the customer journey, (2) Customer insight in the digital context, (3) The basics of user-centred design, (4) Digital customer experience, and (5) Analytical evaluation of existing digital services.

Oppimateriaalit

Benckendorff, P., Sheldon, P., Xiang, Z. 2019. Tourism Information Technology. 3rd Edition. CABI Publishing.
Smashing Magazine & Traynor, D. 2012. User experience design. Freiburg, Germany: Smashing Media GmbH.
The digital roadmap for tourism in Finland
Course material

Opetusmenetelmät

Lectures and recorded lectures
Independent studies and assignments
Project work including research and development plan.

Harjoittelu- ja työelämäyhteistyö

Course includes various visiting industry specialists
Student does a development plan for a tourism/hospitality company.

Tenttien ajankohdat ja uusintamahdollisuudet

No exam

Kansainvälisyys

Course content includes international case examples from tourism industry.
Project work can be done for an international tourism company.

Opiskelijan ajankäyttö ja kuormitus

Total workload (135h)
Lectures/video lectures 25h
Project work 40h
Independent studies, including reading & assignments 70h

Arviointikriteerit, tyydyttävä (1)

Assessment is based on learning objectives and is both qualitative and quantitative. Assessment is implemented by students (self-assessment), peers, and the teacher. Unless otherwise defined in the curriculum, a course accepted as completed is assessed on the following five-step scale:

0 (Fail) You do not meet the minimum criteria set for the course.

1 (Sufficient) You can describe the impact of digitalization in tourism. You identify the value of digital services. You can explain how to develop digital services.

2 (Satisfactory) You describe the impact of digitalization in tourism. You explain the value of digital services.You illustrate and give examples how to develop digital services.

Arviointikriteerit, hyvä (3)

3 (Good) You explain the impact of digitalization in tourism. You distinguish the value of different digital services. You can evaluate digital services and produce a plan how to develop them.

4 (Very Good) You can analyze the impact of digitalization in tourism. You can compare the value of digital services for different customer segments. You create a concrete development plan for digital services based on evaluation.

Arviointikriteerit, kiitettävä (5)

5 (Excellent) You show critical thinking in analyzing the impact of digitalization in tourism. You analyze the value of digital services for different customer segments. You display creativeness in the evaluation process of digital services. You construct a concrete development plan based on evaluation.

Esitietovaatimukset

Basic knowledge about digitalization in tourism

Lisätiedot

avoin amk 5