Service Management and Monitoring (5 cr)

Evaluation scale

0-5

Objective

Purpose of the course
You learn the purpose and significance of basic principles in service management and monitoring. You learn to design and implement an entity of service management and monitoring in an IT environment.

Competences
EU-KW: EUR-ACE Knowledge and understanding
EU-EC: EUR-ACE Engineering practice

Competence goal of the course
You understand the concepts and techniques of service management and monitoring, and you know how to apply them in practical environments.

Content

The course goes through the principles of service management and monitoring (Uptime, SLA) and essential techniques (CMDB/IPAM, SNMP, WMI, logging, telemetrics). The student applies the learned substance in a practical learning environment.

Materials

Materials in the e-learning environment.

Teaching methods

- lectures
- independent study
- webinars
- small group learning
- exercises
- learning tasks
- seminars

Employer connections

If possible
- visiting lecturers
- projects

Exam schedules

The possible date and method of the exam will be announced in the course opening.

Completion alternatives

The admission procedures are described in the degree rule and the study guide. The teacher of the course will give you more information on possible specific course practices.

Student workload

One credit (1 Cr) corresponds to an average of 27 hours of work.

- lectures 52 h
- exercises 15 h
- assignment 35 h
- independent study 30 h
- company visits 3 h
Total 135 h

Assessment criteria, satisfactory (1)

Sufficient 1: The student masters sufficiently the principles of service management and monitoring and their techniques. The student is able to design and implement management and monitoring for one service.

Satisfactory 2: The student masters satisfactorily the principles of service management and monitoring and their techniques. The student is able to design and implement briefly management and monitoring for one service.

Assessment criteria, good (3)

Good 3: The student masters the principles of service management and monitoring and the their techniques. The student is able to design and implement service management and monitoring on a basic level in the environment.

Very good 4:The student masters the principles of service management and monitoring and the their techniques very well. The student is able to design and implement comprehensively the service management and monitoring in the environment.

Assessment criteria, excellent (5)

Excellent 5: The student masters the principles of service management and monitoring and the their techniques excellently. The student is able to design and implement comprehensively the service management and monitoring in the environment utilizing several techniques.

Assessment criteria, approved/failed

Pass: The student masters the principles of service management and monitoring and the their techniques passably. The student is able to design and implement the service management and monitoring for one single service.