Multifuntionality in customer and service guidance (2 cr)
Code: SZ00BS67-3003
General information
- Timing
-
28.08.2023 - 29.12.2023
Implementation has ended.
- Number of ECTS credits allocated
- 2 cr
- Local portion
- 0 cr
- Virtual portion
- 2 cr
- Mode of delivery
- Online learning
- Unit
- School of Health and Social Studies
- Teaching languages
- Finnish
Evaluation scale
Pass/Fail
Content scheduling
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Objective
After completing this course, you will be able to
- identify the starting points and methods of multifunctional development, the basic principles of service path thinking and service design, and know how to utilize them in customer and service guidance development work
Content
The course consists of the following topics
I Multifunction
II Customer Service Path
You can become familiar with the topics on your own and test your skills with small tests and assignments for immediate feedback.
Location and time
Non stop
Materials
Hujala, A. & Taskinen,H. (toim.) 2020. Uudistuva sosiaali- ja terveysala. Tampere University Press. Haettu 18.11.2021 osoitteesta https://library.oapen.org/bitstream/handle/20.500.12657/43077/Hujala_Taskinen_Uudistuva_sosiaali_ja_terveysala_2020.pdf?sequence=1&isAllowed=y
Laurila, M. (2020) MONITOIMIJUUS SOSIAALI- JA TERVEYDENHUOLLON PALVELUJÄRJESTELMÄN KEHITTÄMISESSÄ Työkirja korkeakouluopetukseen ja täydennyskoulutukseen, (2020). Muotoilukeskus Muova.Haettu 18.11.2021 osoitteesta https://urn.fi/URN:ISBN:978-852-5784-41-1
Maijala, V. & Koivisto, J.-M. (2020). Hyvät käytännöt asiakaslähtöisten ja monitoimijaisten palvelujen kehittämisessä. HAMK Unlimited Journal 21.1.2020. http://urn.fi/URN:NBN:fi-fe202001212781
Palvelumuotoilun perusteet. e-Oppiminen, viitattu 2.12.2021. Palvelumuotoilun perusteet - Overview (eoppiva.fi)
Videos:
Sirviö Timo 2020. Mitä palvelumuotoilu on? SotePeda 24/7 hanke. SOTE - Mitä palvelumuotoilu on on Vimeo
Sirviö Timo 2020. Palvelumuotoilun käsitteet. SotePeda 24/7 hanke. sote_peda_247_pamu_kasitteet on Vimeo
Teaching methods
Online teaching
Employer connections
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Exam schedules
Non stop
Exercises can be repeated as many times as you want. There are three attempts to complete the exam.
International connections
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Completion alternatives
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Student workload
Independent study, familiarization with the material, implementation of assignments and online exam 54h
Assessment criteria, approved/failed
The final exam is 80% passed
Qualifications
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Further information
The automation of the Moodle learning environment evaluates the assignments and the final exam.