Advocacy, quality work and cost awareness in customer and service guidance (2 cr)

Evaluation scale

Pass/Fail

Content scheduling

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Objective

In this MOOC course, you will become familiar with effectiveness, cost, and quality awareness as part customer and service management work.

After completing the course, you have internalized;
- Starting points for quality and advocacy work
- Significance of cost effects in customer and service management work

After your studies, you will be able to take advantage;
- Quality tools in the development of customer work and use the ones presented in the section
effectiveness tools in their own work.

Content

This two - credit (2 cr) MOOC course learning environment is structured around three subject areas, which include self - study materials and related assignments.
The course is completed by a multiple-choice exam, the passing of which is a prerequisite for obtaining the grades. All the study materials of this course are available for you to study and you can get acquainted with the given materials and do the assignments freely.

Location and time

Non stop

Materials

Booth Neill, Aronen Pasi & Mäkelä Marjukka 2017. Kustannusvaikuttavuuden käyttämisestä yhtenä terveydenhuollon palveluvalikoiman määrittelykriteerinä. Sosiaali- ja terveysministeriön raportteja ja muistioita 2017:30. Viitattu 17.9.2021 Sosiaali- ja terveysministeriön työryhmänmuistio 20011:x (julkari.fi)

Maksuton palkanlaskentaohjelma | Palkka.fi

Palvelujen laatu ja vaikuttavuus THL 2021. Viitattu 16.9.2021 Palvelujen laatu ja vaikuttavuus - Sote-uudistus - THL

Ristolainen Hanna, Tiilikainen Elisa & Rissanen Sari 2018. Kotona asuvien ikäihmisten palveluohjauksen vaikuttavuus - kuvaileva kirjallisuuskatsaus. Viitattu 16.9.2021. Kotona asuvien ikäihmisten palveluohjauksen vaikuttavuus – kuvaileva kirjallisuuskatsaus näkymä (journal.fi)

Sitra 2018. Vaikuttavuuden askelmerkit. Siran selvityksiä 130. https://media.sitra.fi/2018/03/27105443/vaikuttavuuden-askelmerkit.pdf

Teaching methods

Online teaching

Employer connections

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Exam schedules

Non stop
Exercises can be repeated as many times as you want. There are three attempts to complete the exam.

International connections

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Completion alternatives

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Student workload

Independent study, familiarization with materials, implementation of assignments and exam 54h

Assessment criteria, approved/failed

80% of the final exam has been answered correctly

Qualifications

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Further information

The automation of the Moodle learning environment evaluates the assignments and the exam
The number of open UAS and CampusOnline places was not limited.