Quality and Risk Management (5 op)

Arviointiasteikko

0-5

Tavoitteet

As an engineer you need to understand that quality and risk management are key business processes. Quality management is the responsibility of everyone in companies. Quality management follows across organizational boundaries, throughout the supply chain and should be managed on a larger scale. Measuring, analyzing, and continuously improving quality, affects customer satisfaction, business productivity, and, at the same time, profitability. Risk management in companies is a wider concept that includes the whole process of identifying the risks of different processes, from anticipation to risk minimization. By managing risk management, companies can proactively react or prepare for risks and thereby minimize inconvenience.

In this course you will learn
- understand the principles and techniques of quality management
- understand the quality concepts of companies
- identify terminology for quality and risk management
- identify and apply various quality and risk management tools
- identify different quality and risk management standards
- perform simple quality cost calculations and risk assessments

After completing this course, you will understand basic principles and techniques of quality management. You will be able to apply quality tools to measurements, analysis and improvement the financial performance of your company. You will learn how to deal with unstable environments and get tools to assess personal and other risks in different business processes. You will also learn to guide safe operations for both individuals and companies.

Competences: business knowledge, multidisciplinary competences.

Learning outcome:
You will understand the terminology of quality and risk management and their relevance to your future work area. You will be familiar with key concepts, tools and theories of quality and risk management.

Sisältö

The course covers following main themes:
- Concept of Quality
- Quality tools & techniques
- Concept of Risk Management
- Risk Management tools & techniques
- Standards

Oppimateriaalit

Kuvataan oppimisympäristössä. Kurssikirja:
Goetsch, David L.; Davis, Stanley B. Quality Management for Organizational Excellence, Introduction to Total Quality. Prentice Hall 2010

Lisä lukemistoa:
Stamatis. Risk Management Using Failure Mode ans Effect Analysis (FMEA). ASQ 2019.
De Feo, Joseph A. Juran's quality handbook : the complete guide to performance excellence. 2017. 7th edition

Opetusmenetelmät

Kurssi toteutetaan viikottain tapahtuvana kontaktiopetuksena ja se sisältää oppimistehtäviä sekä tentin.

Kurssin tehtävät on kuvattu kurssin työtilassa.

Opintojaksolla etenemistä seurataan. 3. viikon kohdalla poistetaan tarvittaessa opiskelijat, jotka eivät etene annetussa aikataulussa.

Tenttien ajankohdat ja uusintamahdollisuudet

Kokeen mahdollinen päivämäärä ja menetelmä ilmoitetaan kurssin avaustiedoissa.

Toteutuksen valinnaiset suoritustavat

Hyväksilukemisen menettelytavat kuvataan tutkintosäännössä ja opinto-oppaassa. Opintojakson opettaja antaa lisätietoa mahdollisista opntojakson erityiskäytänteistä.

Opiskelijan ajankäyttö ja kuormitus

Laskennallinen työmäärä on 27h per opintopiste.
5 opintopisteen opintojaksolla työmäärä vastaa 135h opiskelijan työtuntia.

Arviointikriteerit, tyydyttävä (1)

1: Student has gained knowledge at all the subjects described in the learning outcomes.

2: Student has gained knowledge at all the subjects described in the learning outcomes and is able to can utilize this knowledge.

Arviointikriteerit, hyvä (3)

3: Student understands all the subjects described in the learning outcomes and is able to apply the skills one has learned.

4: Student has attained an excellent level in almost all the subjects described in the learning outcomes and is able to apply the skills one has learned.

Arviointikriteerit, kiitettävä (5)

5: The student has attained an excellent level in all subjects described in the learning outcomes and is able to apply the skills one has learned.

Esitietovaatimukset

Previous engineering studies.