Service Production (5 cr)

Evaluation scale

0-5

Objective

Service production course gives you the understanding of the role of services from the both, buyers and suppliers point of view. This increases your understanding of the importance of services as a part of the offering of a company and you are able to determine the different service models. You can price a service and you understand the significance of creating customer value. You are able to create a service product from a separate modules and you can implement new technologies as a part of the service. You master the contract models of the services and understand the princibles and processes of outsourcing. You are able to perform a competitive bidding process as a part of a service acquisition.

Engineering practice:
You are able to apply cost calculation and process management skills in practical actions.

Multidisciplinary competences:
You understand service management processes and are able to price and execute services.

Communication and team-working:
You are abile to operate as a part of a group of subject matter experts.

Content

Services as a part of the business. Service strategy. Productization. Service quality. Pricing and costing. Competitive bidding process and service acquisition.

Materials

- Luentomateriaali
- Palvelujen johtaminen ja markkinointi, Christian Grönroos, E-kirja - Lainattavissa
- Teollisen palveluliiketoiminnan uudistaminen - Kehittämisen keinot ja menetelmät, Marko Kohtamäki, Miia Martinsuo

Teaching methods

Oppitunnit ja harjoitustyö

Employer connections

Harjoitustyön voi suorittaa myös yrityksen toimeksiantoon.

Student workload

Oppitunnit 2h viikossa. Omaehtoista opiskelua 80h.

Assessment criteria, satisfactory (1)

(1)
You know the terms of the course and are familiar with some of the methods. You may lack some of the skills required by the course.

(2)
You have basic knowledge of the service production processes and outsourcing as a term.

Assessment criteria, good (3)

(3)
You master the terms and definitions required by the course and you are able to implement them in practical situations.

(4)
You are able to make keep or outsource -decisions. You are also able to assess services both as a part of a purchasing organization and as a supplier. You are able to price a service.

Assessment criteria, excellent (5)

(5)
You master the essential terms and methods of the service production and you are able to implement them critically and innovatively. You master the outsourcing process and you are able to price a service.

Qualifications

Internal costing.

Further information

Arviointiperusteet: Harjoitustyö 100%