Opetussuunnitelmat

Objective

Student understands the structure and earnings logic in the hotel industry both at national and international level. She/he masters the core process of the hotel company. She/he can apply the potential of technology to manage accommodation processes and customerships. Student can design customer oriented accommodation services.

Content

•business prospects nationally and internationally
•planning and developing the core process in hotels
•mastery of technology in hotel services
•service development in hotels

Oppimateriaali ja suositeltava kirjallisuus

Wood Raoy C.(edit.). 2018. Hotel accommodation management. Abingdo.

Other materials specified by the teacher

Teaching methods

Contact lectures
Individual and group assignments
Company visits

Employer connections

Company visits

Exam schedules

No exam

Student workload

Lectures 48
Individual studying 77
Group work 10
Total 135

Further information

Weekly assignments and exercises evaluated as passed-failed
Individual/pair concept assignment 0-5
Individual assignment 0-5


Exchange students: 5 (included in the total capacity)

Evaluation scale

0-5

Arviointikriteerit, tyydyttävä (1-2)

Excellent 5: The student demonstrates a holistic, critical and analytical understanding in terms of the abovementioned learning objectives.

Very good 4: The student demonstrates an analytical understanding in terms of the abovementioned learning objectives.

Good 3: The student demonstrates a somewhat holistic and analytical understanding and application in terms of the abovementioned learning objectives.

Satisfactory 2: The student demonstrates under guidance an understanding of the application of the abovementioned learning objectives.

Adequate 1: The student shows an understanding of the abovementioned learning objectives, but the application is found lacking.

If the student does not meet the minimum criteria set for the course, the grade is 0 (Fail).

Arviointikriteerit, hyvä (3-4)

Good 3: The student demonstrates a somewhat holistic and analytical understanding and application in terms of the learning objectives
Very good 4: The student demonstrates an analytical understanding in terms of the learning objectives.

Assessment criteria, excellent (5)

Excellent 5: The student demonstrates a holistic, critical and analytical understanding in terms of the learning objectives.

Qualifications

The student understands the concepts related to service operations. The student understands the general concepts and phenomena related to tourism.