Operational Environment in Hospitality Management (5 cr)

Evaluation scale

Pass/Fail

Content scheduling

There are two (2) main topics in the course:
Hospitality services in Finland and globally
Multi-cultural perspectives

Objective

You recognize the operating environment of the tourism and hospitality industry and sectors sub-areas. You are able to work in multicultural work environments and recognize diversity as part of the operating environment of service business.

Content

Marata-ala Suomessa ja kansainvälisesti
Monikulttuurisuusosaaminen, monikulttuurisessa tiimissä toimiminen

Location and time

Online webinars in Zoom platform according to a schedule.
Participation in webinars requires a working camera, headphones, and a microphone.

Materials

Statistics, reports and studies in Tourism and Hospitality Industry
Work opportunities and competence needs in the future
Multi-cultural perspectives

Teaching methods

Webinars
Independent study and and familiarization with course materials
Group assignments
Individual assignments

According to Jamk’s degree regulations (Section 18), the attendance of the course participants will be checked three weeks after the start date of the implementation. The student’s activity in the course must be evident during this time as described in the first webinar. If the student has not been active for three weeks from the start of the course implementation, the teacher will cancel the student’s registration in Peppi.

The use of AI in the course is allowed, and its use should be mentioned in accordance with the recommendations of Arene and the guidelines of Jamk. If necessary, the instructions for each learning assignment will provide further details on how AI may be utilized in completing the task.

Employer connections

Get to know the job opportunities in the future.

Exam schedules

There's no exam during the course.

International connections

Tourism and Hospitality sector in Finland and globally
Multi-cultural perspectives

Completion alternatives

Recognition of Prior Learning and Experience:
Accreditation (replacement and inclusion)
Recognition of informal learning
Detailed instructions can be found in the degree regulations and study guide.

Student workload

5 credits is 135 hours of studying.
The workload is distributed as follows:
Webinars 14 hours
Independent study and and familiarization with course materials 61 hours
Group assignments 25 hours
Individual assignments 35 hours

Assessment criteria, approved/failed

Pass (S):
The student recognizes the field in the marata sector and the actors influencing to the sector. They understand the effects of cultural diversity in work environments. The student is able to collect and select information from different information resources.


Fail (0): The grade is fail, if the student does not meet the minimum criteria set for the course.

Qualifications

-.

Further information

Course will be evaluated on scale passed - failed.

Course will be passed without a grade (H):
The student recognizes the field of tourism and hospitality industry and the actors that influence it. The student understands the effects of cultural diversity in working environments. The student is able to collect and select information from various sources.

Course is assessed as Fail (0) if the student does not reach the minimum goals set for passing the course.