Service Business training (15 cr)

Evaluation scale

Pass/Fail

Content scheduling

Practical training info meetings during the first academic year and possible again in the later time if needed.
The practical training is completed during the first academic year after basic studies.

Objective

The purpose of the course is to familiarize you with service industry tasks and provide practical work experience. Internship opportunities enable the application and development of your skills in the professional environment.

Competences provided by the course:
Learning to Learn: evaluate and enhance your skills and learning methods in various learning environments.
Operating in a workplace: can work constructively within a work community, promote personal and collective well-being, utilize opportunities presented by technology and digitization in work.
Service Business Competence

Course competence goals:
You identify the operating environment of the tourism and hospitality industry and master the principles of customer service.
You recognize and assess your professional competency goals and the development of your skills based on your personal study plan.
You know how to take responsibility for tasks within a work community and evaluate your own working skills.

Content

Practical training infos.
Working life skills and working community skills.
Professional development and competence reflection.
Practical training seminar

Location and time

Practical training information sessions on campus according to a separate schedule.
Practical training seminars through Zoom according to a separate schedule.

Teaching methods

Practical Training infos and Practical Training Seminars.
Assignments and learning at workplace.
Guidance during practical training and employer's feedback.
Self-evaluation.

Employer connections

The practical training is carried out in collaboration with the working life.

International connections

Information on the international possibilities for practical training and the grant application process are introduced at the Practical Training Info.
The info is compulsory for everyone.

Completion alternatives

See Study Guide on recognition on prior learning (https://www.jamk.fi/en/for-students/degree-student/recognition-of-prior-learning-and-experienc e)

If you have previous work experience from the tourism and hospitality field that meets the learning goals of PT1, you can apply for accreditation via the Recognition of informal Learning process. You can discuss this possibility with your Career Tutor during your Personal Learning Plan discussions. You can find the instructions and the form in the Study Guide. Choose the form Recognition of Prior Learning.

Student workload

The course work equals to 405h of student work as follows:

Participation at Info sessions and the application process for the placement (20 h)
Actual practical training (360 h)
Meeting/discussion with practical training coordinator during practical training (1 h)
Practical training diary (10 h)
Practical training presentation in the seminar (14 h)

Assessment criteria, approved/failed

The evaluation is based on competence goals, qualitative and includes a student's self-valuation. Learning outcomes are evaluated in relation to the competence goals of the course.

Further information

Self-assessment: Evaluating one's own competence and development while maintaining the practical training diary and during the practical training seminar presentation.

Teacher feedback: Given during the practical training mid-way discussion.

Continuous feedback: Provided by the workplace practical training supervisor throughout the training and final feedback at the end of the training.

The course is graded as pass/fail.