Asiakastyön harjoittelu 1 (12cr)
Code
General information
- Timing
- 01.01.2014 - 31.07.2014
- Implementation has ended.
- Number of ECTS credits allocated
- 12 cr
- Local portion
- 12 cr
- Mode of delivery
- Face-to-face
- Unit
- School of Health and Social Studies
- Teaching languages
- Finnish
- Degree programmes
- Degree Programme in Social Services
- Teachers
- Raija Lundahl
- Timo Hintikka
- Tuija Ketola
- Groups
-
SSO11S1Sosiaalialan koulutusohjelma
-
SSO12S1Sosiaalialan koulutusohjelma
- Course
- SSSZW100
Unfortunately, no reservations were found for the realization Asiakastyön harjoittelu 1 SSSZW100-4K0S3. It's possible that the reservations have not yet been published or that the realization is intended to be completed independently.
Evaluation scale
Pass/Fail
Objective
The student will know how to assess and develop his/her competence and professional skill in social and educational operating environments. He/she will be able to act in accordance with ethical principles of social services. The student will know how to assess the service needs of customers in different phases of life and know how to act in a service-oriented capacity. He/she will know how to objectively support and advise different types of customers and customer segments in their daily routines and life situations. The student will be able to use and apply customer service methods.
Content
Supervised exercises in various social counselling environments or early childhood education, particularly in children's day care facilities. More precisely defined exercise content guidelines according to the student's study path.
Materials
Separate exercise guidelines. Recommended study materials supporting course competence goals are listed for the student at personal and group counselling sessions.
Completion alternatives
Supervised exercises: 85%, learning assignments: 15%.
Student workload
Exercises 284 hours Independent study and learning assignments 40 hours
Assessment criteria, satisfactory (1)
An exercise will be given a passing grade when the student achieves a sufficient level of competence for the competence objective
An exercise will be given a failing grade when the student fails to achieves a sufficient level of competence for the competence objective.
More detailed assessment criteria are listed in the guidelines for the exercise chosen according to the study path.
Oral and written assessment.
Student self-assessment.
Qualifications
The student must be familiar with the professional, ethical and social counselling or pedagogical principles of customer service. He/she will know how to apply expressive and functional methods in customer service.
Further information
Course Tutors: Timo Hintikka and Tuija Ketola