Tilapalvelutuotanto (6 cr)

Evaluation scale

0-5

Objective

Facility services production

The student
- knows the entity of facility services management on a national and international level
- know the business field of facility management
- understands the importance of facility services in the operations of a building
- knows the basics of facility services production in different operating environments
- can formulate a service description
- can evaluate resource factors of facility services production

Content

Content
- the concept of facility management on a national and international level
- the importance of facility services in the operations of a building
- facility services in different operating environments
- producing facility services according to a service system, taking into account a result that meets the needs of different operators/users
- analysing resource factors in production

Materials

Hanhijärvi, H.; Tuomela, A. & Puhto.j. 2003. Kiinteistön käyttäjien toimitilapalvelutarpeet Suomessa. Espoo:TKK.Teknillisen korkeakoulun rakentamistalouden raportteja212 Kärnä,S.,Nenonen,S & Junnonen, J-M. 2010. Käyttäjälähtöinen rakennuksen arviointimenetelmä. Aalto-yliopiston teknillinen korkeakoulu. Rakenne- ja rakennustuotantotekniikan julkaisuja 8. Espoo 2010 Routto, E. & Puhto, J. 2000. Teknillisen korkeakoulun rakentamistalouden laboratorion raportteja 189 Rakennustietosäätiö RTS.2009. KiinteistötRYL 2009. Kiinteistöpalvelujen yleiset laatuvaatimukset. Rakennustieto Oy

Completion alternatives

Exam Learning assignments

Student workload

Please clearly specify the constituents of student workload in hours, for example: o lectures 48 h o virtual study 22 h o assignments 25 h o independent study 40 h Total ( one credit equals 27 hours of student work)

Assessment criteria, satisfactory (1)

1 (adequate)

The student

- recognises the entity of facility services production
- recognises the importance of facility services in the operations of a building

2 (satisfactory)

- knows facility services management as an international operating model
- knows the viewpoints of different operators in facility services production
- knows the importance of a service description in a facility services company


3 (good)

In addition to the core competence required for grades 1 and 2, the student also knows the following and can apply the acquired learning.
The student
- can evaluate the entity of facility services production from the viewpoints of different operators and can function in an allocated work position within his/her area of expertise according to the entity of facility services production
- can formulate a service description


4 (very good)

- can produce facility services in accordance with the service system with an entrepreneurial approach, and take into account an end result that meets the needs of different users
- understands the importance of the entity of facility services management on a national and international level

5 (excellent)
In addition to the core competence required for grades 3 (good) and 4 (excellent), the student also knows the following and can apply the acquired learning.
- can evaluate and develop factors affecting the service system of facility services from the viewpoints of different operators in a responsible way, and take into account an end result that meets the needs of different users
- can evaluate the European practices of facility services management and draw influences from them for developing facility services on a national level.

Qualifications

Operating environment and business competence in tourism and catering services