Guidance orientations in customer and service guidance (2cr)
Code
General information
- Timing
- 28.08.2023 - 29.12.2023
- Implementation has ended.
- Number of ECTS credits allocated
- 2 cr
- Local portion
- 0 cr
- Virtual portion
- 2 cr
- Mode of delivery
- Online learning
- Unit
- School of Health and Social Studies
- Teaching languages
- Finnish
Unfortunately, no reservations were found for the realization Guidance orientations in customer and service guidance SZ00BS66-3003. It's possible that the reservations have not yet been published or that the realization is intended to be completed independently.
Evaluation scale
Pass/Fail
Content scheduling
---
Objective
After completing the course, you have adopted
- basic knowledge of control orientations, different control styles and case management control process.
- identify factors related to control interaction situations and their significance for control effectiveness
- you know the theoretical basis of supervision and the different stages of the supervision process and you can relate your own role as a supervisor to the client's process
- you know different guidance practices in social and health care work
Execution methods
Independent e-learning
Content
- Steering orientations: the multidisciplinary basis of steering and the policies that guide the steering situation
- Control styles: accepting, structuring, catalyzing and confrontational control style and their application in customer control and service missile work
- Case management: the case management operating model as a starting point for the customer and service management process
Location and time
Non stop
Materials
Moodle- oppimisympäristön materiaalit.
Pakarinen, Eine (2019) Maahanmuuttajien ohjaus työvoimahallinnossa ja aikuiskoulutuksessa - kohti interkulttuurista ohjausta. Janus Sosiaalipolitiikan ja sosiaalityön tutkimuksen aikakauslehti, 27(2). Sivut 194-201. https://journal.fi/janus/article/view/75825/41905
Pikkarainen, Aila, Hökkä, Päivi, Vähäsantanen, Paloniemi, Susanna & Eteläpelto, Anneli (2019) Ikääntyneet aikuiset kuntoutustyöntekijöiden puheessa. Työn kohteesta osallistuvaksi aikuiseksi? Aikuiskasvatus 3/2019. Sivut 194-207. https://journal.fi/aikuiskasvatus/article/view/85709/44664
Punna, Mari, Malinen, Kaisa, Sevón Eija, Sihvonen Sanna (2017). Kannattaako asiakkaan toimijuuden ja itseohjautuvuuden vahvistaminen? Sosiaalilääketieteellinen aikakauslehti 2017/54. Sivut 155-158. https://jyx.jyu.fi/bitstream/handle/123456789/67589/kannattaako%20asiakkaan%20toimijuuden.pdf?sequence=1&isAllowed=y
Vehviläinen, Sanna (2020). Ohjauksen orientaatiot ja dilemmat. Teoksessa Salo, Olli-Pekka (toim.) Teoriaa ja työkaluja ohjatun harjoittelun kehittämiseen. Tampere: eNorssi. Sivut 2-19. https://www.oph.fi/sites/default/files/documents/vehvilainen-2020_ohjauksen-orientaatiot-ja-dilemmat.pdf
Teaching methods
Online teaching
Employer connections
---
Exam schedules
Online exam non stop
Exercises can be repeated as many times as you want. There are three attempts to complete the exam.
International connections
---
Completion alternatives
---
Student workload
Independent study, Familiarization with the given material, assignments and online exam 54h
Assessment criteria, approved/failed
The final exam is 80% passed
Qualifications
---
Further information
The automation of the Moodle learning environment evaluates and approves the assignments and the online exam