Service Management and Monitoring (5cr)

Code

General information

Enrollment: 17.11.2025 - 08.01.2026; Registration for the implementation has begun.

Timing: 12.01.2026 - 30.04.2026; The implementation has not yet started.

Number of ECTS credits allocated: 5 cr

Local portion: 5 cr

Mode of delivery: Face-to-face

Unit: School of Technology

Campus: Lutakko Campus

Teaching languages: Finnish

Seats: 0 - 35

Degree programmes: Bachelor's Degree Programme in Information and Communications Technology

Teachers: Esa Hintikka

Groups: TTV23S2
Tieto- ja viestintätekniikka (AMK); TTV23S3
Tieto- ja viestintätekniikka (AMK); TTV23S5
Tieto- ja viestintätekniikka (AMK); TTV23SM
Tieto- ja viestintätekniikka (AMK); TTV23S1
Tieto- ja viestintätekniikka (AMK)

Course: TTC5560

Realization has 15 reservations. Total duration of reservations is 37 h 0 min.

Time	Topic	Location
Thu 15.01.2026 time 14:30 - 17:00 (2 h 30 min)	Palveluiden hallinta ja valvonta TTC5560-3004	P2_D436 Tietoliikennelaboratorio
Thu 22.01.2026 time 14:30 - 17:00 (2 h 30 min)	Palveluiden hallinta ja valvonta TTC5560-3004	P2_D436 Tietoliikennelaboratorio
Thu 29.01.2026 time 14:30 - 17:00 (2 h 30 min)	Palveluiden hallinta ja valvonta TTC5560-3004	P2_D436 Tietoliikennelaboratorio
Thu 05.02.2026 time 14:30 - 17:00 (2 h 30 min)	Palveluiden hallinta ja valvonta TTC5560-3004	P2_D436 Tietoliikennelaboratorio
Thu 12.02.2026 time 14:30 - 17:00 (2 h 30 min)	Palveluiden hallinta ja valvonta TTC5560-3004	Verkko
Thu 19.02.2026 time 14:30 - 17:00 (2 h 30 min)	Palveluiden hallinta ja valvonta TTC5560-3004	P2_D436 Tietoliikennelaboratorio
Thu 05.03.2026 time 14:30 - 17:00 (2 h 30 min)	Palveluiden hallinta ja valvonta TTC5560-3004	P2_D436 Tietoliikennelaboratorio
Thu 12.03.2026 time 14:30 - 17:00 (2 h 30 min)	Palveluiden hallinta ja valvonta TTC5560-3004	P2_D436 Tietoliikennelaboratorio
Thu 19.03.2026 time 14:30 - 17:00 (2 h 30 min)	Palveluiden hallinta ja valvonta TTC5560-3004	P2_D436 Tietoliikennelaboratorio
Thu 26.03.2026 time 14:30 - 16:30 (2 h 0 min)	Palveluiden hallinta ja valvonta TTC5560-3004	Verkko
Thu 02.04.2026 time 14:30 - 17:00 (2 h 30 min)	Palveluiden hallinta ja valvonta TTC5560-3004	P2_D436 Tietoliikennelaboratorio
Thu 09.04.2026 time 14:30 - 17:00 (2 h 30 min)	Palveluiden hallinta ja valvonta TTC5560-3004	P2_D436 Tietoliikennelaboratorio
Thu 16.04.2026 time 14:30 - 17:00 (2 h 30 min)	Palveluiden hallinta ja valvonta TTC5560-3004	P2_D436 Tietoliikennelaboratorio
Thu 23.04.2026 time 14:30 - 17:00 (2 h 30 min)	Palveluiden hallinta ja valvonta TTC5560-3004	P2_D436 Tietoliikennelaboratorio
Thu 30.04.2026 time 14:30 - 17:00 (2 h 30 min)	Palveluiden hallinta ja valvonta TTC5560-3004	P2_D436 Tietoliikennelaboratorio

Changes to reservations may be possible.

Evaluation scale

0-5

Objective

Purpose of the course
You learn the purpose and significance of basic principles in service management and monitoring. You learn to design and implement an entity of service management and monitoring in an IT environment.

Competences
EU-KW: EUR-ACE Knowledge and understanding
EU-EC: EUR-ACE Engineering practice

Competence goal of the course
You understand the concepts and techniques of service management and monitoring, and you know how to apply them in practical environments.

Content

The course goes through the principles of service management and monitoring (Uptime, SLA) and essential techniques (CMDB/IPAM, SNMP, WMI, logging, telemetrics). The student applies the learned substance in a practical learning environment.

Assessment criteria, satisfactory (1)

Sufficient 1: The student masters sufficiently the principles of service management and monitoring and their techniques. The student is able to design and implement management and monitoring for one service.

Satisfactory 2: The student masters satisfactorily the principles of service management and monitoring and their techniques. The student is able to design and implement briefly management and monitoring for one service.

Assessment criteria, good (3)

Good 3: The student masters the principles of service management and monitoring and the their techniques. The student is able to design and implement service management and monitoring on a basic level in the environment.

Very good 4:The student masters the principles of service management and monitoring and the their techniques very well. The student is able to design and implement comprehensively the service management and monitoring in the environment.

Assessment criteria, excellent (5)

Excellent 5: The student masters the principles of service management and monitoring and the their techniques excellently. The student is able to design and implement comprehensively the service management and monitoring in the environment utilizing several techniques.

Assessment criteria, approved/failed

Pass: The student masters the principles of service management and monitoring and the their techniques passably. The student is able to design and implement the service management and monitoring for one single service.