Teollisuuden palveluliiketoiminta (5 cr)

Code: YTTJ8501-9S0K2

General information

Timing: 01.08.2019 - 31.12.2019
Implementation has ended.

Number of ECTS credits allocated: 5 cr

Local portion: 5 cr

Mode of delivery: Face-to-face

Unit: School of Technology

Teaching languages: Finnish

Degree programmes: Master's Degree Programme in Technological Competence Management

Teachers: Jaakko Oksanen; Minna Kervinen; Päivi Korpivaara

Groups: YTJ19S1
Teknologiaosaamisen johtaminen

Course: YTTJ8501

No reservations found for realization YTTJ8501-9S0K2!

Evaluation scale

0-5

Objective

The student masters the basic knowledge and terminology of industrial services and the operation strategy of service company.
Student understand different pricing principles of services. Based on analysis of the business environment student can specify service products and develop the implementation.

Content

Definition, structure and contents of services. Industrial services. Development, productization and level of productization. Evaluation of service offering and continuous improvement. Prizing and concretise of industrial services.

Materials

Handouts,Customer Oriented Industrial Services@ 2004 Kaija-Stiina Paloheimo, Ilkka Miettinen, Saara Brax, Helsinki University of Technology, BIT Research CentrePalvelujen tuotteistamisesta kilpailuetuaOpas yrityksilleElina Jaakkola, Markus Orava,Virpi VarjonenGrönroos, Christian. 2000. Service management and marketing : a customer relationship management approach. Chichester : WileyRekola, Katri. ; Haapio, Helena. 2009. Industrial services and service contracts : a proactive approach The Federation of Finnish Technology Industries . Helsinki : Teknologiainfo Teknova, 2009.

Completion alternatives

Contact lessons, exercises, home assignments.

Student workload

Lectures 32 h, Assignments 80 h Independent study 23 h, Total 135h.

Assessment criteria, satisfactory (1)

1 ( sufficient)
The student familiar with theoretical and conceptual knowledge of industrial services and is able to identify and analyze industrial service using given case. The student knows how to apply information in decision making.

2 (satisfactory)
The student is able to select and apply appropriate approaches to analyze own industrial service problems and is able to utilize the analyze.

3(good)
The student can analyze critically the problems of industrial services of own organization and propose well-founded solutions to these problems and communicate them.

4(very good)
The student is able to analyze critically the problems of managing the industrial services and develop innovative proposals how to solve the challenges and implement them.
.
5(excellence)
The student can develop a new concept solution of the industrial service product and management with a connection to strategic management of the organization.

Assessment criteria, good (3)

3 (good) The student can analyze critically the problems of industrial services of own organization and propose well-founded solutions to these problems and communicate them.

4 (very good) The student is able to analyze critically the problems of managing the industrial services and develop innovative proposals how to solve the challenges and implement them. . 5(excellence) The student can develop a new concept solution of the industrial service product and management with a connection to strategic management of the organization.

Assessment criteria, excellent (5)

5 (excellence) The student can develop a new concept solution of the industrial service product and management with a connection to strategic management of the organization.