Konfliktin johtaminen (5cr)

Evaluation scale

0-5

Content scheduling

0.5 ECTS – Orientation and Learning Assignment 1
2 ECTS – Theoretical Competence
2 ECTS – Application of Knowledge – Case
0.5 ECTS – Collaborative Learning

Objective

Purpose of the course:

Conflict management skills are relevant from the perspective of organizations, work communities, teams, projects and individuals. It can be used in responsible management and project management positions to improve the working atmosphere and the realisation of ethical values, as well as to promote cooperation between different stakeholders.

Competencies of the course:
Operating in a wok place
- Is able to develop and manage multidisciplinary teams and work communities.
- Is able to develop the communication and interaction culture of work communities.
- Is able to develop and manage the comprehensive well-being of a work community.
- Promotes the resilience of a work community.

Ethical
- Is able to promote ethically sustainable activities and the realisation of ethical reflection in their different operating environments.
- Promotes the realisation of the ethical principles and values of their field.
- Makes decisions taking individual, communal and societal perspectives into account.
- Promotes the realisation of diversity and accessibility.

Sustainable development
- Is able to manage the search, implementation and establishment of sustainable solutions and operating models in their work community.

Course objectives:

You recognize the theory and basic concepts of conflict management.
You understand the factors influencing the emergence of conflicts.
You are able to lead and manage conflicts.
You understand the role and trust of supervisors and the importance of sustainable development in conflict resolution.
You are able to prevent conflicts by identifying them at an early stage.
You will develop your communication and conversational skills in conflict management.
You are able to apply different conflict resolution methods and resolve conflicts in different situations.
You recognize ethical issues in conflict management and are able to make relevant ethical decisions, taking into account individual, communal and societal perspectives.
You will develop your ability to reflect on your conflict management skills, which you will demonstrate through critical self-assessment.

Content

Theory and concepts of conflict management
Conflict prevention
Conflict management and management with a view to sustainable development
Conflict communication and interaction skills
Ethical aspects of conflict

Location and time

Scheduled Online Course

The course begins on January 19, 2026 and ends on May 20, 2026.

You will study according to the schedule provided in Moodle.

Moodle will open on January 12, 2026. A more detailed schedule can be found in the Moodle learning environment.

Attendance will be checked three weeks after the course start date. Participation in the course requires that you submit Learning Assignment 1 by March 9, 2026.

Materials

Furlong, G. T. (2020). The Conflict Resolution Toolbox: Models and Maps for Analyzing, Diagnosing, and Resolving Disputes. John Wiley & Sons.
E-book: https://janet.finna.fi/Record/jamk.993832326206251?sid=5121151914

Liddle, D. (2023). Managing Conflict: A Practical Guide to Resolution in the Workplace. Kogan Page.
Printed version: https://janet.finna.fi/Record/jamk.993819644606251?sid=5117307645
E-book: https://janet.finna.fi/Record/jamk.993821444906251?sid=5117307645

Pollack, J. (2020). Conflict Resolution Playbook: Practical Communication Skills for Preventing, Managing, and Resolving Conflict. Callisto Publishing.
E-book: https://janet.finna.fi/Record/jamk.993831744806251?sid=5106600865

Peer-reviewed scientific articles related to the phenomenon of conflict management (e.g., International Journal of Project Management, International Journal of Conflict Management).

Teaching methods

Conflict Management is a course delivered online. You will study in the Moodle learning environment, where you will find the course instructions, schedules, assignments, and materials.

During the course, you will participate in webinars, conduct independent information gathering, and apply what you’ve learned in learning assignments. The teaching method is case-based learning (CBL).

Guidance
You will receive guidance in the Moodle learning environment as well as during webinars. You will also receive support from your peer students.

Feedback
You will receive both qualitative and quantitative assessment and feedback on your learning assignments.

You will also provide feedback on the course.

Employer connections

Networks formed by your student group, integration of assignments into your chosen organization

International connections

You will make use of international research literature during the course.

Completion alternatives

You can familiarise yourself with 18§ of Jamk's degree regulations when considering the recognition and recognition of course competence based on your previously acquired competence and the objectives of the course.

There are two main ways of accreditation of studies completed at a higher education institution: replacement and inclusion. Replacement means the replacement of studies included in the curriculum with higher education studies of at least the same level (EQF/NQF 6 or EQF/NQF7) and with similar learning objectives completed elsewhere in the same field of study. Inclusion means the inclusion of higher education studies of at least the same level (EQF/NQF 6 or EQF/NQF7) completed elsewhere as part of the degree.
An accreditation decision will be made of any re-placement and inclusion. Recognition of informal learning, prior to or during the studies refers to the ability of the student to analyse the competences they have acquired and to perceive them in the context of the learning objectives of the study module or course in such a way that they are able to describe and substantiate their competences. The recognition of competence acquired in other ways means approval of the competence acquired by the student by way of an assessment decision. The student has the right to apply for accreditation and recognition of prior learning but no obligation to do so. This does not apply to studies completed as part of the degree as cross-institutional studies or during international student exchange, the accreditation of which the student will agree upon as part of their personal learning plan. The student may apply for accreditation of higher education studies completed elsewhere (open studies or another institute of higher education) or recognition of competence they have acquired in other ways.

Student workload

Recommended Time Allocation for a 5-Credit Course (135 Working Hours):

Orientation to the course: 3 hours
Familiarization with learning materials: 66 hours
Completion of learning assignments: 55 hours
Online lectures and webinars: 8 hours
Self-assessment and providing feedback: 3 hours

Assessment criteria, satisfactory (1)

Adequate 1
You recognize and define the concept of conflict management. You summarize the essential theory of the topic/phenomenon, the connection of which to conflict management is partly inadequate. You listen to others and express your point of view clearly. You are able to follow the given conflict management instructions. You recognize ethical principles in conflict management and are able to describe their significance. You will compile the reference material from a few key research articles and non-fiction books suitable for the phenomenon. You're writing unstructured text with a variety of repetitive language and style errors. You follow the reporting instructions inadequately.

Satisfactory 2
You classify key conflict management concepts. You inform others clearly. You ask the participants' perspectives on conflict resolution. You are able to act in familiar conflict situations. You are able to draw conclusions about the use of ethical principles in conflict management. The decisions you make or consider are fair and just. You are able to acquire reference material from key research articles and non-fiction books suitable for the phenomenon. You mainly use original sources. You're writing partially unstructured text with various language and style errors.

Assessment criteria, good (3)

Good 3
You are able to define and differentiate conflict management concepts and link them to the promotion of sustainable development. You understand the relevant knowledge base, which is limited from the point of view of the topic and the phenomenon being discussed. You are able to appreciate others and negotiate conflict-related issues. You are able to express your own point of view on the conflict while taking others into account. You are able to anticipate conflicts and apply different methods. You are able to analyze the entirety of ethical principles and take them into account at different stages of conflict management. You are able to acquire and evaluate reference material from several original research articles and academic books suitable for the phenomenon. You write consistently, reasoned and graphically. You write structured text with occasional language style errors. You follow the reporting guidelines.

Very good 4
You are able to analyze and compare management concepts as part of promoting sustainable development. You will write an essential and limited scientific knowledge base in the subject area, where you will demonstrate the ability to monitor, analyze and analyze research data on conflict management. You are able to structure, prioritize and reconcile different views by discussing them in conflict management. You are able to justify and adapt your solutions in conflict management. You are able to evaluate the functionality and usefulness of different methods using key theoretical knowledge. You are able to evaluate the significance and success of ethical principles in conflict management and link them to the promotion of sustainable development. You are able to acquire and critically evaluate reference material from several diverse, topical, reliable, relevant and original research articles and other high-quality works suitable for the phenomenon. You write structured text in a fluent and almost error-free factual style.

Assessment criteria, excellent (5)

Excellent 5

You are able to critically evaluate management concepts as part of the promotion of sustainable development and present them illustratively. In the knowledge base, you demonstrate a critical ability to follow and interpret international research data on conflict management. You reflect on the topic on a societal level. You are able to interpret others and take into account the perspectives of others in conflict management. You have the ability to act in accordance with your own values in different and surprising conflict situations. You present new perspectives on the possibilities and challenges of conflict management in work communities based on key theoretical knowledge. You create a suitable ethical framework for conflict management in your organization. With your broad, critically evaluated and high-quality choice of references, you demonstrate your familiarity with the topic and competence in the field of science. You write convincingly, presenting a clear, logically progressing whole in which you combine things in a new way. You demonstrate critical and argumentative ability to write.

Further information

Formative assessment guides and supports the learning process, while summative assessment measures the final outcome. In addition, the student evaluates their own learning through self-assessment.