Service Management and MonitoringLaajuus (5 cr)
Code: TTC5560
Credits
5 op
Teaching language
- Finnish
Responsible person
- Jani Hallberg
Objective
Purpose of the course
You learn the purpose and significance of basic principles in service management and monitoring. You learn to design and implement an entity of service management and monitoring in an IT environment.
Competences
EU-KW: EUR-ACE Knowledge and understanding
EU-EC: EUR-ACE Engineering practice
Competence goal of the course
You understand the concepts and techniques of service management and monitoring, and you know how to apply them in practical environments.
Content
The course goes through the principles of service management and monitoring (Uptime, SLA) and essential techniques (CMDB/IPAM, SNMP, WMI, logging, telemetrics). The student applies the learned substance in a practical learning environment.
Assessment criteria, satisfactory (1)
Sufficient 1: The student masters sufficiently the principles of service management and monitoring and their techniques. The student is able to design and implement management and monitoring for one service.
Satisfactory 2: The student masters satisfactorily the principles of service management and monitoring and their techniques. The student is able to design and implement briefly management and monitoring for one service.
Assessment criteria, good (3)
Good 3: The student masters the principles of service management and monitoring and the their techniques. The student is able to design and implement service management and monitoring on a basic level in the environment.
Very good 4:The student masters the principles of service management and monitoring and the their techniques very well. The student is able to design and implement comprehensively the service management and monitoring in the environment.
Assessment criteria, excellent (5)
Excellent 5: The student masters the principles of service management and monitoring and the their techniques excellently. The student is able to design and implement comprehensively the service management and monitoring in the environment utilizing several techniques.
Assessment criteria, approved/failed
Pass: The student masters the principles of service management and monitoring and the their techniques passably. The student is able to design and implement the service management and monitoring for one single service.
Enrollment
20.11.2023 - 04.01.2024
Timing
08.01.2024 - 30.04.2024
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Technology
Campus
Lutakko Campus
Teaching languages
- Finnish
Seats
0 - 35
Degree programmes
- Bachelor's Degree Programme in Information and Communications Technology
Teachers
- Jussi Ahonen
Groups
-
TTV21S3Tieto- ja viestintätekniikka (AMK)
-
TTV21S5Tieto- ja viestintätekniikka (AMK)
-
TTV21S2Tieto- ja viestintätekniikka (AMK)
-
TTV21S1Tieto- ja viestintätekniikka (AMK)
Objectives
Purpose of the course
You learn the purpose and significance of basic principles in service management and monitoring. You learn to design and implement an entity of service management and monitoring in an IT environment.
Competences
EU-KW: EUR-ACE Knowledge and understanding
EU-EC: EUR-ACE Engineering practice
Competence goal of the course
You understand the concepts and techniques of service management and monitoring, and you know how to apply them in practical environments.
Content
The course goes through the principles of service management and monitoring (Uptime, SLA) and essential techniques (CMDB/IPAM, SNMP, WMI, logging, telemetrics). The student applies the learned substance in a practical learning environment.
Learning materials and recommended literature
Materials in the e-learning environment.
Teaching methods
- lectures
- independent study
- webinars
- small group learning
- exercises
- learning tasks
- seminars
Practical training and working life connections
If possible
- visiting lecturers
- projects
Exam dates and retake possibilities
The possible date and method of the exam will be announced in the course opening.
Alternative completion methods
The admission procedures are described in the degree rule and the study guide. The teacher of the course will give you more information on possible specific course practices.
Student workload
One credit (1 Cr) corresponds to an average of 27 hours of work.
- lectures 52 h
- exercises 15 h
- assignment 35 h
- independent study 30 h
- company visits 3 h
Total 135 h
Evaluation scale
0-5
Evaluation criteria, satisfactory (1-2)
Sufficient 1: The student masters sufficiently the principles of service management and monitoring and their techniques. The student is able to design and implement management and monitoring for one service.
Satisfactory 2: The student masters satisfactorily the principles of service management and monitoring and their techniques. The student is able to design and implement briefly management and monitoring for one service.
Evaluation criteria, good (3-4)
Good 3: The student masters the principles of service management and monitoring and the their techniques. The student is able to design and implement service management and monitoring on a basic level in the environment.
Very good 4:The student masters the principles of service management and monitoring and the their techniques very well. The student is able to design and implement comprehensively the service management and monitoring in the environment.
Evaluation criteria, excellent (5)
Excellent 5: The student masters the principles of service management and monitoring and the their techniques excellently. The student is able to design and implement comprehensively the service management and monitoring in the environment utilizing several techniques.
Evaluation criteria, pass/failed
Pass: The student masters the principles of service management and monitoring and the their techniques passably. The student is able to design and implement the service management and monitoring for one single service.
Enrollment
01.11.2022 - 05.01.2023
Timing
09.01.2023 - 28.04.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Technology
Campus
Lutakko Campus
Teaching languages
- Finnish
Seats
0 - 35
Degree programmes
- Bachelor's Degree Programme in Information and Communications Technology
Teachers
- Jussi Ahonen
Objectives
Purpose of the course
You learn the purpose and significance of basic principles in service management and monitoring. You learn to design and implement an entity of service management and monitoring in an IT environment.
Competences
EU-KW: EUR-ACE Knowledge and understanding
EU-EC: EUR-ACE Engineering practice
Competence goal of the course
You understand the concepts and techniques of service management and monitoring, and you know how to apply them in practical environments.
Content
The course goes through the principles of service management and monitoring (Uptime, SLA) and essential techniques (CMDB/IPAM, SNMP, WMI, logging, telemetrics). The student applies the learned substance in a practical learning environment.
Learning materials and recommended literature
Materials in the e-learning environment.
Teaching methods
- lectures
- independent study
- distance learning
- webinars
- small group learning
- exercises
- learning tasks
- seminars
Practical training and working life connections
- visiting lecturers
- projects
Exam dates and retake possibilities
The possible date and method of the exam will be announced in the course opening.
Alternative completion methods
The admission procedures are described in the degree rule and the study guide. The teacher of the course will give you more information on possible specific course practices.
Student workload
One credit (1 Cr) corresponds to an average of 27 hours of work.
- lectures 52 h
- exercises 15 h
- assignment 35 h
- independent study 30 h
- company visits 3 h
Total 135 h
Evaluation scale
0-5
Evaluation criteria, satisfactory (1-2)
Sufficient 1: The student masters sufficiently the principles of service management and monitoring and their techniques. The student is able to design and implement management and monitoring for one service.
Satisfactory 2: The student masters satisfactorily the principles of service management and monitoring and their techniques. The student is able to design and implement briefly management and monitoring for one service.
Evaluation criteria, good (3-4)
Good 3: The student masters the principles of service management and monitoring and the their techniques. The student is able to design and implement service management and monitoring on a basic level in the environment.
Very good 4:The student masters the principles of service management and monitoring and the their techniques very well. The student is able to design and implement comprehensively the service management and monitoring in the environment.
Evaluation criteria, excellent (5)
Excellent 5: The student masters the principles of service management and monitoring and the their techniques excellently. The student is able to design and implement comprehensively the service management and monitoring in the environment utilizing several techniques.
Evaluation criteria, pass/failed
Pass: The student masters the principles of service management and monitoring and the their techniques passably. The student is able to design and implement the service management and monitoring for one single service.