Curricula

Objective

This course explains how currently relevant emerging technologies transform the way tourism businesses operate and interact with their customers. During the course you will learn about emerging technologies, which can include data-driven solutions, extended reality, artificial intelligence and other emerging technologies in tourism and hospitality industry. You understand the role of rapidly evolving technology in business operations.

Course competences
Operating in workplace, Pro-active development, Tourism business competence

The learning objectives of the course
You identify data-driven solutions in tourism and recognize extended reality technologies. You understand utilization of robotics and artificial intelligence in tourism. You understand the role of rapidly evolving usage of technology in business operations.

Content

- Data-driven solutions
- Extended reality
- Robotics
- Usage of Artificial Intelligence
- Other emerging technologies

Qualifications

Service business, services marketing and digitalization in tourism, responsible tourism business

Assessment criteria, satisfactory (1)

1 (Sufficient)
You identify data-driven solutions in tourism. You recognize extended reality technologies. You understand options to utilize robotics and artificial intelligence in tourism. You understand the role of rapidly evolving usage of technology in business operations.

2 (Satisfactory)
You define different data-driven solutions in tourism. You explain the options of extended reality technologies in tourism. You understand utilization of robotics and artificial intelligence in tourism. You can evaluate the role of rapidly evolving usage of technology in business operations.

Assessment criteria, good (3)

3 (Good)
You explain multiple data-driven solutions in tourism. You can demonstrate multiple options of extended reality technologies in tourism. You explain opportunities and limitations of robotics and artificial intelligence in tourism. You can evaluate the role of rapidly evolving usage of technology in business operations and understand the role of continuous development.

4 (Very Good)
You can analyze multiple data-driven solutions in tourism. You can evaluate multiple options of extended reality technologies in tourism. You can define opportunities and limitations of robotics in tourism. You can evaluate the usage of technology in business operations and apply your knowledge for the continuous development.

Assessment criteria, excellent (5)

5 (Excellent)
You can critically evaluate data-driven solutions in tourism. You can analyze multiple options of extended reality technologies in tourism. You can analyze opportunities and limitations of robotics and artificial intelligence in tourism. You can critically evaluate the usage of technology in business operations and apply your knowledge to find new creative solutions.