Curricula

Objective

The object of the course
The object of the course is that you understand the importance of business process management as a success factor for organizations and know, how to develop business processes in a customer and strategy-oriented manner.

Course competences
Business competence: The student has a broad-based understanding of the business (marketing, services, management, finances, law, ect).
The student is able to utilise knowledge-driven leadership to support decision-making.
Learning to learn: The student assesses and develops their competence and learning methods in different learning environments.
Proactive development: The student is able to seek customer-oriented, sustainable and economically viable solutions, anticipating the future of their field.

The learning objectives of the course
You will acquire knowledge of business process management, identify different theories and approaches and methods. You will identify core business processes and understand process and quality thinking and the impact of business process management on organisational performance and competitive position. You understand the customer-oriented, sustainable and economically viable aspects of business processes. You understand the customer-oriented, sustainable and economically viable aspects of business processes. You recognize the impact of knowledge and new technologies on the management of business processes. You evaluate and develop your competences and learning styles in different learning environments. You will be able to produce visual documents related to the course content.

Content

Strategy-driven process thinking
Environmental and customer focus
Identifying and describing processes
Process development
Quality management and continuous improvement
New technologies and digitalisation
Tools and methods for process development
Learning in different learning environments

Qualifications

Knowledge of key concepts and theories of business and management.

Assessment criteria, satisfactory (1)

Sufficient 1
You will acquire knowledge of business process management, identify different theories and approaches and methods. You will identify core business processes and understand process and quality thinking and the impact of business process management on organisational performance and competitive position. You will understand the customer-oriented, sustainable and economically viable aspects of business processes in your role. You will recognize the impact of knowledge and new technologies on business process management. You will evaluate and develop your competences and learning styles in different learning environments. You will be able to produce visual documents related to the course content.

Satisfactory 2
You will apply knowledge related to business process management, identifying different theories and approaches and methods. You will identify core business processes and understand process and quality thinking and the impact of business process management on organisational performance and competitive position. You will understand the customer-oriented, sustainable and economically viable aspects of business processes and be able to apply them according to needs and situations. Apply knowledge and new technologies to business process management. Evaluate and develop your competences and learning styles in different learning environments. You will be able to use theories to produce visual coherent documents.

Assessment criteria, good (3)

Good 3
You will analyse data related to business process management and apply different theories and approaches and methods. You will identify core business processes and understand process and quality thinking and the impact of business process management on organisational performance and competitive position. You will understand the customer-oriented, sustainable and economically viable aspects of business processes and be able to analyse and apply them according to needs and situations. You will analyse and apply knowledge and new technologies to manage business processes. You will assess and develop your competences and learning styles in different learning environments. You will be able to use relevant theories to produce visual, coherent and reasoned documents.

Very good 4
Evaluate knowledge related to business process management and apply different theories, approaches and methods. You will analyse core business processes and evaluate process and quality thinking and the impact of business process management on organisational performance and competitive position. You will understand the customer-oriented, sustainable and economically viable aspects of business processes and be able to evaluate them according to needs and situations. You will analyse and evaluate information and new technologies for business process improvement management. You will assess and develop your competences and learning styles in different learning environments. Your reporting will be logical, analytical and competent and you will be able to assess the knowledge base and content of the documents you produce.

Assessment criteria, excellent (5)

Excellent 5
You can create new perspectives based on theories and methods related to business process management. You will analyse and evaluate core business processes, process and quality thinking and the impact of business process management on organisational performance and competitive position. You will design, develop and evaluate customer-oriented, sustainable and economically viable aspects of business processes and solution options. Critically evaluate knowledge and new technologies for business process improvement management. Evaluate and develop your competences and learning styles in different learning environments. Your reporting will be logical, convincing and demonstrate critical thinking. You will be able to produce documents that meet professional standards.