Planning and Development of Hotel Services (15cr)
Course unit code: MMTH2600
General information
- Credits
- 15 cr
- Teaching language
- Finnish
Objective
The students master the reception service processes of accommodation businesses and can plan, implement, manage, and develop them. They understand the significance of quality assessment and the ensuring of safety and comfort in accommodation services as part of the successful management of an accommodation business.
Content
National and international accommodation business;
Hotel reception service processes;
Information and communication technology in accommodation businesses; Management of an accommodation business;
Planning profit-making business, marketing and product development;
Organising Housekeeping operations in an accommodation business;
Safety and security
Qualifications
-
Assessment criteria, satisfactory (1)
Written assignments 80% and activity 20%