Developing Services and Service Culture (5cr)
Course unit code: YMPA2010
General information
- Credits
- 5 cr
- Teaching language
- Finnish
Objective
The students are familiar with the services and service culture of their area of expertise, and are able to evaluate and develop them. They demonstrate an understanding of the factors affecting the service process, are able to analyse and evaluate them, and adopt a developing approach to service business.
Content
Service processes in different areas of expertise
Service culture and the factors affecting it
Service
Assessment criteria, satisfactory (1)
The assessment criteria of the assignment, peer assessment and self-assessment are described on a separate form.