Opetussuunnitelmat

Objective

Student is able to apply experience design triangle model in the creation and development of accessible service product. She/he is able to utilize service design process and its tools in the development of high-quality, customer-oriented service product. He/She understands service production process from the perspective of a customer in need of accessible services and is able to produce services taking into account different customers. Student understands the meaning of instructions and communication in the production of good service experience and is able to apply that know how in practice.

Content

Service design process and its tools
Utilization of customer insight in product development and production
Service production process and accessibility
Experience design triangle model
Instructions and communication in service production

Location and time

Opintojakso alkaa 4.3., jolloin osallistujille lähetetään ennakkotehtävä.

Torstai 18.3.2021 klo 16.00-18.00 Aloituswebinaari

Torstai 25.3.2021 klo 16.00-18.00 Webinaari

Tiistai 30.3.2021 klo 16.00-18.00 Webinaari

Torstai 8.4.2021 klo 16.00-18.00 Webinaari

Torstai 15.4.2021 klo 16.00-18.00 Webinaari

6.5.2021 dl oppimistehtäville. Opintojakso päättyy.

Oppimateriaali ja suositeltava kirjallisuus

Miettinen, S. (toim.). 2011. Palvelumuotoilu - uusia menetelmiä käyttäjätiedon hankintaan ja hyödyntämiseen. Helsinki: Teknologiainfo Teknova Oy.

Tuulaniemi, J. 2011. Palvelumuotoilu. Helsinki: Talentum (soveltuvin osin)

Muu opettajan osoittama materiaali.

Teaching methods

This course is implemented online. Methods of teaching and learning used in the implementation:
* online webinars
* learning assignments
* group discussions

Employer connections

Visiting lecturers and cases from the industry sharing their experiences from the theme.

International connections

Internationalisation aspect is accommodated to this implementation using also international examples and material of accessible tourism.

Vaihtoehtoiset suoritustavat

You have the right to apply for recognition of your studies if you have prior learning (e.g. university studies completed elsewhere) that can be accredited towards the degree you are currently completing.

The recognition of prior learning is possible in three primary ways: accreditation (replacement or inclusion), recognition of informal learning and studification. More precise info: JAMK Degree Regulations, section 17.

Student workload

One credit corresponds to an average of 27 hours of work, which means that the load of five credits is approximately 135 hours. The load is distributed as follows:
* online webinars and group discussions 35
* independent assignments and other independent work (studying of literature, preparing for lectures) 100

Content scheduling

The course is implemented online during March-May 2021 (weeks 9-18).

Further information

Campus Online 10
Avoin AMK 10

Evaluation scale

Pass/Fail

Assessment criteria, approved/failed

Accessibility service production competence is achieved when the student has demonstrated through learning assignments 1) understanding the different steps of the service design process and being able to utilize the tools associated with it independently; 2) understands the service production process from the perspective of a customer in need of accessible services 3) understands the importance of instruction and communication in achieving a good service experience.

Qualifications

Accessible Tourism course content.

Further information

This course is part of Accessible Tourism education package.