Orientation to Healthcare and Social Services (1 cr)
Code: SZZZ2020-3001
General information
Enrollment
03.08.2020 - 30.08.2020
Timing
28.09.2020 - 31.12.2020
Number of ECTS credits allocated
1 op
Virtual portion
1 op
Mode of delivery
Online learning
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Degree programmes
- Open Studies
Teachers
- Minna Seikkula
Teacher in charge
Minna Seikkula
Groups
-
ZJA20SS2Avoin amk, sote, orientoivat opinnot
Objectives
Learning outcomes in the course
You understand the concept of customer orientation and the importance of legislation that defines your status and rights.
Content
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Time and location
28.9-9.10.2020
Learning materials and recommended literature
FINLEX. Up - to - date legislation.
ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Teaching methods
Diary work and reflection on the themes studied
Student workload
27 tuntia
Further information for students
Avoin amk 35 paikkaa (EF-yhteistyön lukiot + muut lukiot)
Evaluation scale
Pass/Fail