Curricula

Objective

The object of the course
The object of the course is that you understand the significance of interaction skills as a success factor and as an essential workplace and leadership skill. You are able to develop interaction within the work community in a variety of situations.

Competences
Business competence: The student knows the central theories related to this specialisation option
Learning to learn: The student also takes responsibility for group learning and sharing what has been learned.
Operating in a workplace: The student is able to work constructively in a work community and promotes their own and their work community’s wellbeing. The student is able to act professionally in communication and interaction situations at a workplace.
Ethics: The student is able to take responsibility for their own actions and their consequences and reflects on them in accordance with the ethical principles and values of their field. The student takes others into account and promotes equality and non-discrimination.

The learning objectives of the course
You acquire knowledge related to interaction skills and recognize different kinds of theories and methods. You recognize different areas of interaction and communications. You understand that interaction skills are an essential part of workplace and leadership skills and you recognize the connection between interaction skills, work performance, employee commitment and well-being. You are capable of describing and reflecting your own interaction style and working professionally in different interaction and communication situations. You are able to take responsibility for your own actions and take others into account and share what you have learned in group work during the course. You are able to create illustrative documents related to the course contents.

Content

Interaction skills as workplace and leadership skills
Areas of interaction and communication
Diversity management
Organizational behaviour and emotions at workplace
Group dynamics
Interaction in challenging situations
Observing interaction and developing own interaction skills

Tools
Methods for developing interaction in the work community

Qualifications

Knowledge of the main concepts and theories of leadership.

Assessment criteria, satisfactory (1)

Adequate 1
The learning objectives of the course
You acquire knowledge related to interaction skills and recognize different kinds of theories and methods. You recognize different areas of interaction and communications. You understand that interaction skills are an essential part of workplace and leadership skills and you recognize the connection between interaction skills, work performance, employee commitment and well-being. You are capable of describing and reflecting your own interaction style and working professionally in different interaction and communication situations. You are able to take responsibility for your own actions and take others into account and share what you have learned in group work during the course. You are able to create illustrative documents related to the course contents.

Satisfactory 2
You are able to present knowledge related to interaction skills as well as different kinds of theories and methods. You recognize different areas of interaction and communications. You understand that interaction skills are an essential part of workplace and leadership skills and you recognize the connection between interaction skills, work performance, employee commitment and well-being. You are capable of reflecting and developing your own interaction style and working professionally in different interaction and communication situations. You are able to utilize theories to prepare illustrative and consistent documents. You are able to take responsibility for your own actions and take others into account and share what you have learned in group work during the course. You are able to use theories in making illustrative and coherent documents.

Assessment criteria, good (3)

Good 3
You are able to compare knowledge related to interaction skills as well as different kinds of theories and methods. You are able to identify areas of interaction and communications from different perspectives and are able to analyze interaction in working life situations. You are able to analyze workplace and leadership interaction and their effects on work performance, employee commitment and well-being. You are capable of reflecting and developing your own interaction style in a goal-oriented way and working professionally in different interaction and communication situations. You are able to take responsibility for your own actions and take others into account and analyze what you have learned by actively participating in the group work of the course. You are able to use essential theories in making illustrative, coherent and well-founded documents.

Very good 4
You compare and analyze knowledge related to interaction skills as well as different kinds of theories and methods. You are able to identify areas of interaction and communications from different perspectives and are able to assess interaction in working life situations.
You are able to assess interaction in working life situations from different perspectives and plan solution alternatives to increase the effect of interaction skills on work performance, employee commitment and well-being. You are capable of reflecting and developing your own interaction style in a goal-oriented way and working professionally in different interaction and communication situations. You are able to take responsibility for your own actions and take others into account and evaluate what you have learned by actively participating in the group work of the course. You are able to use research studies in making illustrative, coherent and well-founded documents and evaluate the contents of the documents you have made.

Assessment criteria, excellent (5)

Excellent 5
You are able to create new perspectives on the development of interaction skills based on carefully chosen theories and methods. You are able to analyze and assess interaction in working life situations and plan and develop solution alternatives to increase work performance, employee commitment and well-being. You are capable of reflecting and developing your own interaction style as well as professional interaction and communication situations in a goal-oriented manner. You are able to take responsibility for your own actions and take others into account and critically evaluate what you have learned for group work during the course, producing new perspectives. You are able to use carefully chosen research studies in making profound, illustrative, coherent and well-founded documents and evaluate the contents of the documents you have made.

Further information

Please notice that this course replaces the courses Esimiehen vuorovaikutustaidot ja Esihenkilön vuorovaikutustaidot.