Operational Environment in Hospitality Management (5 cr)

Evaluation scale

Pass/Fail

Objective

You recognize the operating environment of the tourism and hospitality industry and sectors sub-areas. You are able to work in multicultural work environments and recognize diversity as part of the operating environment of service business.

Content

Marata-ala Suomessa ja kansainvälisesti
Monikulttuurisuusosaaminen, monikulttuurisessa tiimissä toimiminen

Materials

Hirsjärvi, S., Remes, P. & Sajavaara, P. (Uusin painos) Tutki ja kirjoita. Helsinki: Tammi.

Hofstede, G. H., Hofstede G. J., Minkov M. 2010. Cultures and organizations: Software of the mind: intercultural cooperation and its importance for survival. New York: McGraw Hill cop.

Liukko, S. & Perttula, S. 2019. Opinnäytetyön raportointiohje. Jyväskylä:
http://oppimateriaalit.jamk.fi/raportointiohje/.

Teaching methods

Lectures
Learning assignments
Workshops
Independent study

Employer connections

Visiting lecturers

Exam schedules

The assesment is done based on individual assignments and group work.
There is no final exam.

Student workload

Lectures/webinars 30h
Group work 10h
Getting familiar with the study material 30h
Assignments 65h
In total 135h
1 ECTS equals to 27h of student work

Assessment criteria, approved/failed

Pass (S):
The student recognizes the field in the marata sector and the actors influencing to the sector. They understand the effects of cultural diversity in work environments. The student is able to collect and select information from different information resources.


Fail (0): The grade is fail, if the student does not meet the minimum criteria set for the course.

Qualifications

-.

Further information

Ohjaavapalaute, kehittävä arviointi
Vertaispalaute, vertaisarviointi
Itsearviointi

Korkeakoulupolkuopinnot Gradian opiskelijoille