Operational Environment in Hospitality Management (5 cr)

Evaluation scale

Pass/Fail

Content scheduling

There are two (2) main topics in the course:
Hospitality services in Finland and globally
Multi-cultural perspectives and working in multi-cultural team

Objective

You recognize the operating environment of the tourism and hospitality industry and sectors sub-areas. You are able to work in multicultural work environments and recognize diversity as part of the operating environment of service business.

Content

Marata-ala Suomessa ja kansainvälisesti
Monikulttuurisuusosaaminen, monikulttuurisessa tiimissä toimiminen

Location and time

Contact lessons at Rajakatu Main Campus.

Materials

Statistics, reports and studies in Tourism and Hospitality Industry
Work opportunities
Multi-cultural perspectives

Teaching methods

Lectures
Company visits
Visiting lecturers
Independent study and and familiarization with course materials
Group work
Individual reporting
Self-evaluation

Employer connections

During the course there will be visitors from the working life, some of whom are Jamk alumni. As possible, one or more company visits are organized during the course.

Exam schedules

There's no exam during the course.

Completion alternatives

Recognition of Prior Learning and Experience:
Accreditation (replacement and inclusion)
Recognition of informal learning
Detailed instructions can be found in the degree regulations and study guide.

Student workload

5 credits is 135 hours of studying.
The workload is distributed as follows:
Contact lessons at Rajakatu Main Campus 35 hours
Independent study and and familiarization with course materials 45 hours
Group work 27 hours
Individual reporting 27 hours
Self-evaluation 1 hour

Assessment criteria, approved/failed

Pass (S):
The student recognizes the field in the marata sector and the actors influencing to the sector. They understand the effects of cultural diversity in work environments. The student is able to collect and select information from different information resources.


Fail (0): The grade is fail, if the student does not meet the minimum criteria set for the course.

Qualifications

-.

Further information

Course will be passed without a grade (H):
The student recognizes the field of tourism and hospitality industry and the actors that influence it. The student understands the effects of cultural diversity in working environments. The student is able to collect and select information from various sources.

Course is assessed as Fail (0) if the student does not reach the minimum goals set for passing the course.