Operational Environment in Hospitality Management (5 cr)

Evaluation scale

Pass/Fail

Content scheduling

There are two (2) main topics in the course:
Hospitality services in Finland and globally
Multi-cultural perspectives

Objective

You recognize the operating environment of the tourism and hospitality industry and sectors sub-areas. You are able to work in multicultural work environments and recognize diversity as part of the operating environment of service business.

Content

Marata-ala Suomessa ja kansainvälisesti
Monikulttuurisuusosaaminen, monikulttuurisessa tiimissä toimiminen

Location and time

Online webinars.

Materials

Statistics, reports and studies in Tourism and Hospitality Industry
Work opportunities and competence needs in the future
Multi-cultural perspectives

Teaching methods

Webinars
Independent study and and familiarization with course materials
Group working
Individual reporting
Self-evaluation

Employer connections

During the course there will be visitors from the working life, some of whom are Jamk alumni.

Exam schedules

There's no exam during the course.

International connections

Tourism and Hospitality sector in Finland and globally
Multi-cultural perspectives

Completion alternatives

Recognition of Prior Learning and Experience:
Accreditation (replacement and inclusion)
Recognition of informal learning
Detailed instructions can be found in the degree regulations and study guide.

Student workload

5 credits is 135 hours of studying.
The workload is distributed as follows:
Webinars 14 hours
Independent study and and familiarization with course materials 61 hours
Group work 25 hours
Individual reporting 30 hours
Self-evaluation 5 hours

Assessment criteria, approved/failed

Pass (S):
The student recognizes the field in the marata sector and the actors influencing to the sector. They understand the effects of cultural diversity in work environments. The student is able to collect and select information from different information resources.


Fail (0): The grade is fail, if the student does not meet the minimum criteria set for the course.

Qualifications

-.

Further information

Course will be evaluated on scale passed - failed.

Course will be passed without a grade (H):
The student recognizes the field of tourism and hospitality industry and the actors that influence it. The student understands the effects of cultural diversity in working environments. The student is able to collect and select information from various sources.

Course is assessed as Fail (0) if the student does not reach the minimum goals set for passing the course.