Service Business (5 cr)
Code: MT00CF71-3001
General information
Enrollment
01.08.2024 - 22.08.2024
Timing
28.10.2024 - 18.12.2024
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Business
Campus
Main Campus
Teaching languages
- English
Seats
20 - 45
Degree programmes
- Bachelor's Degree Programme in Tourism Management
Teachers
- Tomi Hiltunen
Groups
-
MTM24S1Bachelor's Degree Programme in Tourism Management
-
ZJAMTM24S1Avoin AMK, marata, AMK-väylät, Tourism Management
-
MTM24VSBachelor's Degree Programme in Tourism Management,vaihto-opiskelu/Exchange studies
- 29.10.2024 13:15 - 15:45, Service Business MT00CF71-3001
- 31.10.2024 13:15 - 15:45, Service Business MT00CF71-3001
- 05.11.2024 13:15 - 15:45, Service Business MT00CF71-3001
- 07.11.2024 13:15 - 15:45, Service Business MT00CF71-3001
- 12.11.2024 13:15 - 15:45, Service Business MT00CF71-3001
- 14.11.2024 13:15 - 15:45, Service Business MT00CF71-3001
- 19.11.2024 13:15 - 15:45, Service Business MT00CF71-3001
- 21.11.2024 13:15 - 15:45, Service Business MT00CF71-3001
- 26.11.2024 13:15 - 15:45, Service Business MT00CF71-3001
- 28.11.2024 13:15 - 15:45, Service Business MT00CF71-3001
- 03.12.2024 13:15 - 15:45, Service Business MT00CF71-3001
- 05.12.2024 13:15 - 15:45, Service Business MT00CF71-3001
- 10.12.2024 13:15 - 15:45, Service Business MT00CF71-3001
- 12.12.2024 13:15 - 15:45, Service Business MT00CF71-3001
- 17.12.2024 13:15 - 15:45, Service Business MT00CF71-3001
Objectives
This course examines the role of the service economy in society, covering foundational definitions of services. You will learn the key business functions and adapt a business-oriented mindset for successful service business. You understand the importance of hospitality as part of customer interaction in services.
Competences
Learning to learn, Operating in workplace, Tourism business competence
Learning objectives
You understand the role of services in society. You learn the key business functions in a service company. You understand the definitions of services and business orientation in hospitality and tourism industry. You can apply hospitality mindset in service operations.
Content
- Services in society
- Service economy
- Basic theories and definitions of services
- Major business functions and basic definitions of a service company
- Business orientation
- Hospitality
Learning materials and recommended literature
Hudson, S. & Hudson, L. 2017. Customer service for hospitality and tourism. Oxford, UK : Goodfellow Publishers Ltd. (e-book available)
Johnston, R. Clark, G. Shulver M. 2021. Service operations management : improving service delivery. Pearson Education. 5th edition. (e-book available)
Teaching methods
Face-to-face implementation, including:
- lectures and guidance
- independent studies, information retrieval and reading
- individual and group assignments
Practical training and working life connections
Guest speakers/company visits
Case examples
Exam dates and retake possibilities
Exam
Two retake options, if the exam is failed
International connections
International case examples from the field
Alternative completion methods
You have the right to apply for recognition of your studies if you have prior learning (e.g. university studies completed elsewhere) that can be accredited towards the degree you are currently completing.
The recognition of prior learning is possible in three primary ways: accreditation (replacement or inclusion), recognition of informal learning and studification. More precise info: JAMK Degree Regulations, section 17.
Student workload
One credit corresponds to an average of 27 hours of work, which means that the load of five credits is approximately 135 hours.
Lectures and guidance 40 hrs
Individual and group assignments 55 h
Exam and studying of literature 40 h
Further information for students
Open UAS: 15 (included in the total capacity)
Exchange students: 5
You must confirm your attendance on this course by completing the orientation assignment by the given deadline.
Usage of Artificial Intelligence in your learning assignments must follow Jamk guidelines and ethical principles.
Course assessment is based on the learning objectives and assessment criteria.
Self and peer assessment included.
Evaluation scale
0-5
Evaluation criteria, satisfactory (1-2)
1 (Sufficient)
You identify the role of services in society. You understand basic definitions of services and business functions. You understand how to apply hospitality in service operations. You take responsibility for your own actions and take others into account. Working within given deadlines requires development.
2 (Satisfactory)
You can define the role of services in society. You can explain multiple definitions of services and business functions. You can apply hospitality in service operations. You take responsibility for your own actions and share your learning with others. Working within given deadlines requires improvement.
Evaluation criteria, good (3-4)
3 (Good)
You can explain the role of services in society. You can demonstrate multiple perspectives in services and business functions. You can analyze hospitality in service operations. You take responsibility for your own actions and share your learning with others.You are able to work within given deadlines.
4 (Very Good)
You can analyze the role of services in society. You can evaluate multiple perspectives in services and business functions. You can analyze hospitality in service operations. You take responsibility for your own actions and share your learning with others. You work responsibly within given deadlines.
Evaluation criteria, excellent (5)
5 (Excellent)
You can evaluate the role of services in society. You can criticize multiple perspectives in services and business functions. You can develop hospitality in service operations. You take responsibility for your own actions, share your learning with others and critically reflect what you have learned. You work responsibly within given deadlines.
Prerequisites
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