Service Business training (15 cr)

Evaluation scale

Pass/Fail

Content scheduling

Practical training info session in November
Practical training abroad info session in February
Practical training is completed after the first year studies during the first semester.

Objective

The purpose of the course is to familiarize you with service industry tasks and provide practical work experience. Internship opportunities enable the application and development of your skills in the professional environment.

Competences provided by the course:
Learning to Learn: evaluate and enhance your skills and learning methods in various learning environments.
Operating in a workplace: can work constructively within a work community, promote personal and collective well-being, utilize opportunities presented by technology and digitization in work.
Service Business Competence

Course competence goals:
You identify the operating environment of the tourism and hospitality industry and master the principles of customer service.
You recognize and assess your professional competency goals and the development of your skills based on your personal study plan.
You know how to take responsibility for tasks within a work community and evaluate your own working skills.

Content

Practical training infos.
Working life skills and working community skills.
Professional development and competence reflection.
Practical training seminar

Teaching methods

Practical Training info and Practical Training Seminars.
Assignments and learning at workplace.
Guidance during practical training and employer's feedback.
Self-evaluation.

Employer connections

Harjoittelu toteutetaan työelämäyhteistyössä

International connections

Information on the international possibilities for practical training and the grant application process are introduced at the Practical Training Info. The info is compulsory for all.

Completion alternatives

See Study Guide on recognition on prior learning (https://www.jamk.fi/en/for-students/degree-student/recognition-of-prior-learning-and-experienc e)

If you have previous work experience from the tourism and hospitality field that meets the learning goals of PT1, you can apply for accreditation via the Recognition of informal Learning process. You can discuss this possibility with your Career Tutor during your Personal Learning Plan discussions. You can find the instructions and the form in the Study Guide. Choose the form Recognition of Prior Learning

Student workload

The course work equals to 405h of student work as follows:
Participation at Info sessions and the application process for the placement (20 h)
Actual practical training (360 h)
Meeting/discussion with PT coordinator during traineeship (1 h)
Practical training diary and report (10 h)
Practical training seminari (14 h)

Assessment criteria, approved/failed

The evaluation is based on competence goals, qualitative and includes a student's self-valuation. Learning outcomes are evaluated in relation to the competence goals of the course.

Further information

Self-evaluation: evaluating and analysing own skills and their development in the the report and in the practical training seminar

Practical training coordinator's feedback during the PT

Continuous feedback and final evaluation at the workplace from the PT supervisor

See more information about practical training from Moodle: https://moodle.jamk.fi/course/view.php?id=917. The access code is harjoittelurestonomi.