Restonomin toimintaympäristö (5 cr)

Code: MZMA0112-9S0M1

General information

Timing: 01.08.2019 - 31.12.2019
Implementation has ended.

Number of ECTS credits allocated: 5 cr

Local portion: 5 cr

Mode of delivery: Face-to-face

Unit: School of Business

Teaching languages: Finnish

Degree programmes: Bachelor's Degree Programme in Service Business

Teachers: Ani Lietonen; Tommi Häyrynen; Anne Nurminen; Karoliina Väisänen; Tarja Viitanen

Groups: MPT19SA
Palveluliiketoiminta

Course: MZMA0112

No reservations found for realization MZMA0112-9S0M1!

Evaluation scale

Pass/Fail

Objective

You recognize the operating environment of the tourism and hospitality industry and sectors sub-areas. You are able to work in multicultural work environments and recognize diversity as part of the operating environment of service business.

Content

Marata-ala Suomessa ja kansainvälisesti
Monikulttuurisuusosaaminen, monikulttuurisessa tiimissä toimiminen

Materials

Helander, N., Kujala, J., Lainema, K. & Pennanen, M. 2013. Avaimia asiakaslähtöisyyteen: uudistuva verkostomainen palveluliiketoiminta. Tampere: Tampere University Press.Fisher,M.& Vainio, S. 2014. Potkua palvelubisnekseen - Asiakaskokemus luodaan yhdessä. Helsinki: Talentum.Arantola,H.,Simonen, K. 2009. Palvelemisesta palveluliiketoimintaan. Asiakasymmärrys palveluliiketoiminnan perustana. Helsinki.Also available as an online publication, https://www.businessfinland.fi/globalassets/julkaisut/palvelemisesta palveluliiketoimintaan.pdf.Liukko, S. & Perttula, S. 2019. Opinnäytetyön raportointiohje. Jyväskylä: http://oppimateriaalit.jamk.fi/raportointiohje/.

Completion alternatives

Field of activity of the Tourism and Services Management sector, assignments. Service business, assignments. Information-seeking assignments. Reporting assignments.

Student workload

Lectures/online lectures 30 hours Group work 10 hours Reading the course material 30 hours Assignments/tasks 65 hours. Total 135 hours. One credit equals 27 hours of student work.

Assessment criteria, approved/failed

Pass (S):
The student recognizes the field in the marata sector and the actors influencing to the sector. They understand the effects of cultural diversity in work environments. The student is able to collect and select information from different information resources.

Fail (0): The grade is fail, if the student does not meet the minimum criteria set for the course.