Curricula

Objective

The student masters the theory, tools and best practices related to the management and control of services

EUR-ACE Knowledge and understanding
You have knowledge and understanding of service management and supervision.

EUR-ACE Engineering practice
You know the technology, terminology and documentation used in the automation of services. You know the most common methods for management and control

Content

In this course, you will learn the theory, tools, and best practices related to service management and monitoring. You will understand the principles of service management and monitoring, and be familiar with the technology, terminology, and documentation used in service automation. You will learn the most common methods for managing and monitoring services and be able to apply them in practice. The course equips you with the skills to manage and monitor services effectively.

The course covers features related to service management and control

Monitoring/supervision
Fault tolerance
Management tools
Logging

Qualifications

Data networks
Automation of networks and services

Assessment criteria, satisfactory (1)

Sufficient (1)
The student knows and understands the basic concepts of service management and control and the theory related to them. The student knows how to use service management and control tools with assistance.

Satisfactory (2)
The student knows and understands the basic concepts of service management and control and the related theory. The student knows how to use service management and control tools with guidance.

Assessment criteria, good (3)

Good (3)
The student knows and understands the basic concepts of service management and control and the related theory in a versatile way. The student knows how to use service management and control tools.

Very good (4)
The student knows and understands the concepts of service management and control and the related theory in a versatile way. The student knows how to use service management and control tools in an advanced manner.

Assessment criteria, excellent (5)

Excellent (5)
The student has excellent knowledge and understanding of the concepts of service management and control and the theory related to them. The student knows how to use and select appropriate service management and control tools in an advanced manner and is able to independently use new service management and control tools.