Curricula

Objectives

Purpose of the course
You learn the practices of business life from the point of view of maintenance, development and operation of information networks. You learn to search for information in problem situations from different systems, standards and manuals. You learn to develop the company's processes in a project-based manner.

Competences of the course
EUR-ACE: Engineering practice 
EUR-ACE: Investigations and information retrieval 
EUR-ACE: Multidisciplinary competences 

Competence goal of the course
You know how to work as part of a company whose business includes the maintenance and monitoring of information networks. You know how to develop the monitoring of the information network through the development of different processes in a project-based manner. You know fault, change, and configuration management of the information network, as well as the necessary systems for maintaining documentation. You know the principles and technologies of network monitoring.

Content

The development, maintenance and operation of information networks is guided by several different service management/operational control methodologies. The implementation of the study course describes its current essential teaching methods. This list described in the course description is indicative:
- Network Operations Center
- Service management methods, e.g. ITIL
- Service level agreements (SLA and its parameters such as MTBF, MTTR)
- Information network maintenance (fault management)

Learning materials and recommended literature

Materials in the e-learning environment.

Teaching methods

- lectures
- independent study
- webinars
- small group learning
- exercises
- learning tasks
- seminars

Practical training and working life connections

If possible
- visiting lecturers
- projects

Exam dates and retake possibilities

The possible date and method of the exam will be announced in the course opening.

Alternative completion methods

The admission procedures are described in the degree rule and the study guide. The teacher of the course will give you more information on possible specific course practices.

Student workload

One credit (1 Cr) corresponds to an average of 27 hours of work.

- lectures 52 h
- exercises 15 h
- assignment 35 h
- independent study 30 h
- company visits 3 h
Total 135 h

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Sufficient 1: The student somehow knows how to follow the given processes and act almost in accordance with their service level promises. The student must be able to manage complex and challenging failure and/or change situations. The student is able to search for information from different systems in order to solve the problem in case of failure.

Satisfactory 2: The student can satisfactorily follow the given processes and act roughly in accordance with their service level promises. The student is able to satisfactorily manage complex and challenging failure and/or change situations. The student is satisfactorily able to search for information in failure situations from different systems in order to solve the problem.

Evaluation criteria, good (3-4)

Good 3: The student knows how to follow the given processes and act in accordance with their service level promises. The student is able to manage complex and challenging failure and/or change situations. The student knows how to search for information in error situations from different systems in order to solve the problem.

Very good 4: The student can commendably follow the given processes and act in accordance with their service level promises. The student is commendably able to manage complex and challenging failure and/or change situations. The student commendably knows how to search for information from different systems in order to solve problems in fault situations.

Evaluation criteria, excellent (5)

Excellent 5: The student is excellent at following the given processes and acting in accordance with their service level promises. The student is excellent at managing complex and challenging failure and/or change situations. The student is excellent at searching for information from various systems in order to solve the problem in fault situations.

Evaluation criteria, pass/failed

The student knows how to follow the given processes well and act in accordance with their service level promises. The student is able to manage complex and challenging failure and/or change situations. The student knows how to search for information in error situations from different systems in order to solve the problem.

Prerequisites

Data networks
IT service platforms
Linux basics