Clienthood and Service Systems in Social and Health CareLaajuus (5 cr)
Code: SZZZ2000
Credits
5 op
Teaching language
- Finnish
Responsible person
- Jenni Ikola-Mäki, Hyvinvointi
- Merja Nybacka, Hyvinvointi
Objective
Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.
Learning outcomes of the course
Client competence in Health and Social care
Ethical competence
Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services
Content
Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients
Assessment criteria, satisfactory (1)
Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.
Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.
Assessment criteria, good (3)
Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.
Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.
Assessment criteria, excellent (5)
Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.
Timing
08.01.2024 - 20.05.2024
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Seats
0 - 35
Degree programmes
- Degree Programme in Nursing
Teachers
- Jaana Perttunen
- Hannele Tyrväinen
Groups
-
ZJASAR24KMLAvoin AMK, sote, AMK-polut, sairaanhoitaja monimuoto, Lähihoitajasta sairaanhoitajaksi
Objectives
Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.
Learning outcomes of the course
Client competence in Health and Social care
Ethical competence
Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services
Content
Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients
Further information for students
Lähihoitajasta sairaanhoitajaksi erillisryhmä, 35 opiskelijaa.
Evaluation scale
0-5
Evaluation criteria, satisfactory (1-2)
Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.
Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.
Evaluation criteria, good (3-4)
Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.
Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.
Evaluation criteria, excellent (5)
Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.
Enrollment
20.11.2023 - 13.01.2024
Timing
03.01.2024 - 10.03.2024
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Health and Social Studies
Campus
Lutakko Campus
Teaching languages
- Finnish
Seats
0 - 100
Degree programmes
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Rehabilitation Counselling
- Degree Programme in Midwifery
- Bachelor's Degree Programme in Social Services
- Degree Programme in Nursing
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Jenni Ikola-Mäki
- Minna Seikkula
Teacher in charge
Jenni Ikola-Mäki
Groups
-
ZJASOK24K1Avoin AMK, sote, AMK-polut, kätilö päivä
-
ZJASFT24KMAvoin AMK, sote, AMK-polut, fysioterapeutti monimuoto
-
SAR24KMSairaanhoitaja (AMK)
-
SAR24K1Sairaanhoitaja (AMK)
-
SFT24KMFysioterapeutin tutkinto-ohjelma (AMK)
-
ZJASAR24KMAvoin AMK, sote, AMK-polut, sairaanhoitaja monimuoto
-
STT24KMToimintaterapeutti (AMK)
-
SOK24K1Kätilö (AMK), päivätoteutus
-
ZJASAR24K1Avoin AMK, sote, AMK-polut, sairaanhoitaja päivä
-
ZJASTT24KMAvoin AMK, sote, AMK-polut, toimintaterapeutti monimuoto
Objectives
Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.
Learning outcomes of the course
Client competence in Health and Social care
Ethical competence
Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services
Content
Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients
Learning materials and recommended literature
ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Kaasalainen, K., Neittaanmäki, P. Terveys- ja hyvinvointiteknologian sovelluksia ikääntyneiden terveyden edistämisessä ja kustannusvaikuttavien palvelujen kehittämisessä. 2018. Informaatioteknologian tiedekunnan julkaisuja No 63/2018. Jyväskylän yliopisto. Saatavilla sähköisenä.
Teaching methods
Pre-preparation for webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied
Alternative completion methods
1 ECTS “Basics of the digital service system in the social and health care sector” can be credited as a partial course in the above-mentioned course.
Student workload
5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h
Further information for students
Open Studies 10-20 students
Evaluation scale
0-5
Evaluation criteria, satisfactory (1-2)
Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.
Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.
Evaluation criteria, good (3-4)
Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.
Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.
Evaluation criteria, excellent (5)
Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.
Enrollment
20.11.2023 - 13.01.2024
Timing
03.01.2024 - 10.03.2024
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Health and Social Studies
Campus
Lutakko Campus
Teaching languages
- Finnish
Seats
0 - 100
Degree programmes
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Rehabilitation Counselling
- Degree Programme in Midwifery
- Bachelor's Degree Programme in Social Services
- Degree Programme in Nursing
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Jenni Ikola-Mäki
- Minna Seikkula
Teacher in charge
Jenni Ikola-Mäki
Groups
-
ZJASOK24K1Avoin AMK, sote, AMK-polut, kätilö päivä
-
ZJASFT24KMAvoin AMK, sote, AMK-polut, fysioterapeutti monimuoto
-
SAR24KMSairaanhoitaja (AMK)
-
SAR24K1Sairaanhoitaja (AMK)
-
SFT24KMFysioterapeutin tutkinto-ohjelma (AMK)
-
ZJASAR24KMAvoin AMK, sote, AMK-polut, sairaanhoitaja monimuoto
-
STT24KMToimintaterapeutti (AMK)
-
SOK24K1Kätilö (AMK), päivätoteutus
-
ZJASAR24K1Avoin AMK, sote, AMK-polut, sairaanhoitaja päivä
-
ZJASTT24KMAvoin AMK, sote, AMK-polut, toimintaterapeutti monimuoto
Objectives
Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.
Learning outcomes of the course
Client competence in Health and Social care
Ethical competence
Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services
Content
Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients
Learning materials and recommended literature
ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Kaasalainen, K., Neittaanmäki, P. Terveys- ja hyvinvointiteknologian sovelluksia ikääntyneiden terveyden edistämisessä ja kustannusvaikuttavien palvelujen kehittämisessä. 2018. Informaatioteknologian tiedekunnan julkaisuja No 63/2018. Jyväskylän yliopisto. Saatavilla sähköisenä.
Teaching methods
Pre-preparation for webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied
Alternative completion methods
1 ECTS “Basics of the digital service system in the social and health care sector” can be credited as a partial course in the above-mentioned course.
Student workload
5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h
Further information for students
Open Studies 10-20 students (path students)
Open Studies: 5 students
Evaluation scale
0-5
Evaluation criteria, satisfactory (1-2)
Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.
Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.
Evaluation criteria, good (3-4)
Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.
Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.
Evaluation criteria, excellent (5)
Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.
Enrollment
07.09.2023 - 15.09.2023
Timing
07.12.2023 - 29.02.2024
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Health and Social Studies
Campus
Lutakko Campus
Teaching languages
- Finnish
Seats
0 - 30
Degree programmes
- Bachelor's Degree Programme in Social Services
Teachers
- Tuomas Lallukka
Teacher in charge
Anniina Berg
Groups
-
ZJASOS23SMLAvoin AMK, sote, AMK-polut, sosionomi, monimuoto, Lastenhoitajasta sosionomiksi
Objectives
Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.
Learning outcomes of the course
Client competence in Health and Social care
Ethical competence
Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services
Content
Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients
Learning materials and recommended literature
ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Kaasalainen, K., Neittaanmäki, P. Terveys- ja hyvinvointiteknologian sovelluksia ikääntyneiden terveyden edistämisessä ja kustannusvaikuttavien palvelujen kehittämisessä. 2018. Informaatioteknologian tiedekunnan julkaisuja No 63/2018. Jyväskylän yliopisto. Saatavilla sähköisenä.
Teaching methods
Pre-preparation for close contacts and webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied
Alternative completion methods
Studification
Student workload
5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Close contacts and webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h
Further information for students
Tämä toteutus on tarkoitettu vain soten avoimen amk:n Lastenhoitajasta sosionomiksi -polun erillisryhmälle ZJASOS23SML (30 opiskelijaa).
Evaluation scale
0-5
Evaluation criteria, satisfactory (1-2)
Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.
Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.
Evaluation criteria, good (3-4)
Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.
Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.
Evaluation criteria, excellent (5)
Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.
Timing
22.11.2023 - 10.03.2024
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Health and Social Studies
Campus
Lutakko Campus
Teaching languages
- Finnish
Degree programmes
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Rehabilitation Counselling
- Degree Programme in Midwifery
- Bachelor's Degree Programme in Social Services
- Degree Programme in Nursing
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Tuomas Lallukka
- Minna Seikkula
Teacher in charge
Minna Seikkula
Groups
-
ZJAG23SSSKPAvoin AMK, sote, korkeakoulupolku, Gradia, sairaanhoitaja
-
ZJAG23SSKKPAvoin AMK, sote, korkeakoulupolku, Gradia, kuntoutus- ja sosiaaliala
Objectives
Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.
Learning outcomes of the course
Client competence in Health and Social care
Ethical competence
Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services
Content
Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients
Learning materials and recommended literature
ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Kaasalainen, K., Neittaanmäki, P. Terveys- ja hyvinvointiteknologian sovelluksia ikääntyneiden terveyden edistämisessä ja kustannusvaikuttavien palvelujen kehittämisessä. 2018. Informaatioteknologian tiedekunnan julkaisuja No 63/2018. Jyväskylän yliopisto. Saatavilla sähköisenä.
Teaching methods
Pre-preparation for close contacts and webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied
Student workload
5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Close contacts and webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h
Further information for students
Erillistoteutus, Avoin AMK, Gradian korkeakoulupolku, SAR-SOK ja KU-SOS
Evaluation scale
0-5
Evaluation criteria, satisfactory (1-2)
Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.
Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.
Evaluation criteria, good (3-4)
Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.
Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.
Evaluation criteria, excellent (5)
Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.
Timing
28.08.2023 - 22.12.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Degree programmes
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Rehabilitation Counselling
- Degree Programme in Midwifery
- Bachelor's Degree Programme in Social Services
- Degree Programme in Nursing
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Sonja Salonen
Teacher in charge
Sonja Salonen
Groups
-
ZJA23SSAAvoin AMK, sote, YTOL-opinnot, Alkio-opisto
Objectives
Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.
Learning outcomes of the course
Client competence in Health and Social care
Ethical competence
Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services
Content
Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients
Evaluation scale
0-5
Evaluation criteria, satisfactory (1-2)
Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.
Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.
Evaluation criteria, good (3-4)
Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.
Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.
Evaluation criteria, excellent (5)
Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.
Enrollment
01.08.2023 - 24.08.2023
Timing
28.08.2023 - 29.10.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Online learning
Unit
School of Health and Social Studies
Campus
Lutakko Campus
Teaching languages
- Finnish
Seats
0 - 100
Degree programmes
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Rehabilitation Counselling
- Degree Programme in Midwifery
- Bachelor's Degree Programme in Social Services
- Degree Programme in Nursing
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Tuomas Lallukka
- Merja Nybacka
- Tuija Kontinen
- Erikka Levälahti
- Jenni Ikola-Mäki
- Suvi Aunala
- Minna Seikkula
Teacher in charge
Jenni Ikola-Mäki
Groups
-
SFT23SMFysioterapeutin tutkinto-ohjelma (AMK)
-
STT23SMToimintaterapeutti (AMK)
-
SFT23S1Fysioterapeutin tutkinto-ohjelma (AMK)
-
STT23S1Toimintaterapeutti (AMK)
-
SAR23S1Sairaanhoitaja (AMK)
-
SAR23SMSairaanhoitaja (AMK)
-
SOS23SMSosionomi (AMK)
-
SKO23SMKuntoutuksen ohjaaja (AMK)
-
ZJASAR23SMAvoin AMK, sote, AMK-polut, sairaanhoitaja monimuoto
-
ZJASTT23SMAvoin AMK, sote, AMK-polut, toimintaterapeutti monimuoto
-
ZJASAR23S1Avoin AMK, sote, AMK-polut, sairaanhoitaja päivä
-
ZJASFT23S1Avoin AMK, sote, AMK-polut, fysioterapeutti, päivä
-
ZJASKO23SMAvoin AMK, sote, AMK-polut, kuntoutuksen ohjaaja monimuoto
-
ZJASFT23SMAvoin AMK, sote, AMK-polut, fysioterapeutti monimuoto
-
ZJASOS23SMAvoin AMK, sote, AMK-polut, sosionomi monimuoto
Objectives
Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.
Learning outcomes of the course
Client competence in Health and Social care
Ethical competence
Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services
Content
Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients
Learning materials and recommended literature
ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Kaasalainen, K., Neittaanmäki, P. Terveys- ja hyvinvointiteknologian sovelluksia ikääntyneiden terveyden edistämisessä ja kustannusvaikuttavien palvelujen kehittämisessä. 2018. Informaatioteknologian tiedekunnan julkaisuja No 63/2018. Jyväskylän yliopisto. Saatavilla sähköisenä.
Teaching methods
Pre-preparation for webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied
Alternative completion methods
1 ECTS “Basics of the digital service system in the social and health care sector” can be credited as a partial course in the above-mentioned course.
Student workload
5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h
Further information for students
Open Studies 10-20 students
Evaluation scale
0-5
Evaluation criteria, satisfactory (1-2)
Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.
Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.
Evaluation criteria, good (3-4)
Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.
Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.
Evaluation criteria, excellent (5)
Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.
Enrollment
01.08.2023 - 24.08.2023
Timing
28.08.2023 - 29.10.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Online learning
Unit
School of Health and Social Studies
Campus
Lutakko Campus
Teaching languages
- Finnish
Seats
0 - 100
Degree programmes
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Rehabilitation Counselling
- Degree Programme in Midwifery
- Bachelor's Degree Programme in Social Services
- Degree Programme in Nursing
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Tuomas Lallukka
- Merja Nybacka
- Tuija Kontinen
- Erikka Levälahti
- Jenni Ikola-Mäki
- Suvi Aunala
- Minna Seikkula
Teacher in charge
Jenni Ikola-Mäki
Groups
-
SFT23SMFysioterapeutin tutkinto-ohjelma (AMK)
-
STT23SMToimintaterapeutti (AMK)
-
SFT23S1Fysioterapeutin tutkinto-ohjelma (AMK)
-
STT23S1Toimintaterapeutti (AMK)
-
SAR23S1Sairaanhoitaja (AMK)
-
SAR23SMSairaanhoitaja (AMK)
-
SOS23SMSosionomi (AMK)
-
SKO23SMKuntoutuksen ohjaaja (AMK)
-
ZJASAR23SMAvoin AMK, sote, AMK-polut, sairaanhoitaja monimuoto
-
ZJASTT23SMAvoin AMK, sote, AMK-polut, toimintaterapeutti monimuoto
-
ZJASAR23S1Avoin AMK, sote, AMK-polut, sairaanhoitaja päivä
-
ZJASFT23S1Avoin AMK, sote, AMK-polut, fysioterapeutti, päivä
-
ZJASKO23SMAvoin AMK, sote, AMK-polut, kuntoutuksen ohjaaja monimuoto
-
ZJASFT23SMAvoin AMK, sote, AMK-polut, fysioterapeutti monimuoto
-
ZJASOS23SMAvoin AMK, sote, AMK-polut, sosionomi monimuoto
Objectives
Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.
Learning outcomes of the course
Client competence in Health and Social care
Ethical competence
Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services
Content
Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients
Learning materials and recommended literature
ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Kaasalainen, K., Neittaanmäki, P. Terveys- ja hyvinvointiteknologian sovelluksia ikääntyneiden terveyden edistämisessä ja kustannusvaikuttavien palvelujen kehittämisessä. 2018. Informaatioteknologian tiedekunnan julkaisuja No 63/2018. Jyväskylän yliopisto. Saatavilla sähköisenä.
Teaching methods
Pre-preparation for webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied
Alternative completion methods
1 ECTS “Basics of the digital service system in the social and health care sector” can be credited as a partial course in the above-mentioned course.
Student workload
5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h
Further information for students
Open Studies 10-20 students
Evaluation scale
0-5
Evaluation criteria, satisfactory (1-2)
Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.
Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.
Evaluation criteria, good (3-4)
Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.
Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.
Evaluation criteria, excellent (5)
Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.
Enrollment
01.08.2023 - 24.08.2023
Timing
28.08.2023 - 29.10.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Online learning
Unit
School of Health and Social Studies
Campus
Lutakko Campus
Teaching languages
- Finnish
Seats
0 - 100
Degree programmes
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Rehabilitation Counselling
- Degree Programme in Midwifery
- Bachelor's Degree Programme in Social Services
- Degree Programme in Nursing
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Tuomas Lallukka
- Merja Nybacka
- Tuija Kontinen
- Erikka Levälahti
- Jenni Ikola-Mäki
- Suvi Aunala
- Minna Seikkula
Teacher in charge
Jenni Ikola-Mäki
Groups
-
SFT23SMFysioterapeutin tutkinto-ohjelma (AMK)
-
STT23SMToimintaterapeutti (AMK)
-
SFT23S1Fysioterapeutin tutkinto-ohjelma (AMK)
-
STT23S1Toimintaterapeutti (AMK)
-
SAR23S1Sairaanhoitaja (AMK)
-
SAR23SMSairaanhoitaja (AMK)
-
SOS23SMSosionomi (AMK)
-
SKO23SMKuntoutuksen ohjaaja (AMK)
-
ZJASAR23SMAvoin AMK, sote, AMK-polut, sairaanhoitaja monimuoto
-
ZJASTT23SMAvoin AMK, sote, AMK-polut, toimintaterapeutti monimuoto
-
ZJASAR23S1Avoin AMK, sote, AMK-polut, sairaanhoitaja päivä
-
ZJASFT23S1Avoin AMK, sote, AMK-polut, fysioterapeutti, päivä
-
ZJASKO23SMAvoin AMK, sote, AMK-polut, kuntoutuksen ohjaaja monimuoto
-
ZJASFT23SMAvoin AMK, sote, AMK-polut, fysioterapeutti monimuoto
-
ZJASOS23SMAvoin AMK, sote, AMK-polut, sosionomi monimuoto
Objectives
Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.
Learning outcomes of the course
Client competence in Health and Social care
Ethical competence
Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services
Content
Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients
Learning materials and recommended literature
ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Kaasalainen, K., Neittaanmäki, P. Terveys- ja hyvinvointiteknologian sovelluksia ikääntyneiden terveyden edistämisessä ja kustannusvaikuttavien palvelujen kehittämisessä. 2018. Informaatioteknologian tiedekunnan julkaisuja No 63/2018. Jyväskylän yliopisto. Saatavilla sähköisenä.
Teaching methods
Pre-preparation for webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied
Alternative completion methods
1 ECTS “Basics of the digital service system in the social and health care sector” can be credited as a partial course in the above-mentioned course.
Student workload
5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h
Further information for students
Open Studies 10-20 students
Evaluation scale
0-5
Evaluation criteria, satisfactory (1-2)
Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.
Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.
Evaluation criteria, good (3-4)
Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.
Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.
Evaluation criteria, excellent (5)
Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.
Timing
10.01.2023 - 02.06.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Degree programmes
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Rehabilitation Counselling
- Degree Programme in Midwifery
- Bachelor's Degree Programme in Social Services
- Degree Programme in Nursing
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Jaana Perttunen
- Hannele Tyrväinen
Groups
-
ZJASAR23KMLAvoin AMK, sote, AMK-polut, sairaanhoitaja monimuoto, Lähihoitajasta sairaanhoitajaksi
Objectives
Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.
Learning outcomes of the course
Client competence in Health and Social care
Ethical competence
Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services
Content
Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients
Evaluation scale
0-5
Evaluation criteria, satisfactory (1-2)
Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.
Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.
Evaluation criteria, good (3-4)
Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.
Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.
Evaluation criteria, excellent (5)
Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.
Enrollment
01.11.2022 - 15.01.2023
Timing
02.01.2023 - 21.05.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Health and Social Studies
Campus
Lutakko Campus
Teaching languages
- Finnish
Seats
0 - 55
Degree programmes
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Rehabilitation Counselling
- Degree Programme in Midwifery
- Bachelor's Degree Programme in Social Services
- Degree Programme in Nursing
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Tuija Kontinen
- Jenni Ikola-Mäki
- Minna Seikkula
Groups
-
ZJASAR23K1Avoin AMK, sote, AMK-polut, sairaanhoitaja päivä
-
SOK23K1Kätilö (AMK), päivätoteutus
-
ZJASOK23K1Avoin AMK, sote, AMK-polut, kätilö päivä
-
SAR23K1Sairaanhoitaja (AMK)
Objectives
Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.
Learning outcomes of the course
Client competence in Health and Social care
Ethical competence
Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services
Content
Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients
Learning materials and recommended literature
ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Kaasalainen, K., Neittaanmäki, P. Terveys- ja hyvinvointiteknologian sovelluksia ikääntyneiden terveyden edistämisessä ja kustannusvaikuttavien palvelujen kehittämisessä. 2018. Informaatioteknologian tiedekunnan julkaisuja No 63/2018. Jyväskylän yliopisto. Saatavilla sähköisenä.
Teaching methods
Pre-preparation for close contacts and webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied
Student workload
5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Close contacts and webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h
Further information for students
Open Studies 5 students
Evaluation scale
0-5
Evaluation criteria, satisfactory (1-2)
Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.
Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.
Evaluation criteria, good (3-4)
Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.
Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.
Evaluation criteria, excellent (5)
Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.
Enrollment
01.11.2022 - 15.01.2023
Timing
02.01.2023 - 21.05.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Health and Social Studies
Campus
Lutakko Campus
Teaching languages
- Finnish
Seats
0 - 35
Degree programmes
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Rehabilitation Counselling
- Degree Programme in Midwifery
- Bachelor's Degree Programme in Social Services
- Degree Programme in Nursing
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Tuija Kontinen
- Jenni Ikola-Mäki
- Minna Seikkula
Groups
-
ZJASAR23KMAvoin AMK, sote, AMK-polut, sairaanhoitaja monimuoto
-
SAR23KMSairaanhoitaja (AMK)
Objectives
Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.
Learning outcomes of the course
Client competence in Health and Social care
Ethical competence
Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services
Content
Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients
Learning materials and recommended literature
ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Kaasalainen, K., Neittaanmäki, P. Terveys- ja hyvinvointiteknologian sovelluksia ikääntyneiden terveyden edistämisessä ja kustannusvaikuttavien palvelujen kehittämisessä. 2018. Informaatioteknologian tiedekunnan julkaisuja No 63/2018. Jyväskylän yliopisto. Saatavilla sähköisenä.
Teaching methods
Pre-preparation for close contacts and webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied
Alternative completion methods
1 ECTS “Basics of the digital service system in the social and health care sector” can be credited as a partial course in the above-mentioned course.
Student workload
5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Close contacts and webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h
Further information for students
Open Studies 5 students
Evaluation scale
0-5
Evaluation criteria, satisfactory (1-2)
Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.
Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.
Evaluation criteria, good (3-4)
Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.
Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.
Evaluation criteria, excellent (5)
Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.
Timing
22.11.2022 - 10.03.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Health and Social Studies
Campus
Lutakko Campus
Teaching languages
- Finnish
Degree programmes
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Rehabilitation Counselling
- Degree Programme in Midwifery
- Bachelor's Degree Programme in Social Services
- Degree Programme in Nursing
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Tuomas Lallukka
- Riikka Rantanen
- Minna Seikkula
Teacher in charge
Minna Seikkula
Groups
-
ZJAG22SSSKPAvoin amk, sote, korkeakoulupolku, Gradia, sairaanhoitaja
-
ZJAG22SSKKPAvoin amk, sote, korkeakoulupolku, Gradia, kuntoutus- ja sosiaaliala
Objectives
Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.
Learning outcomes of the course
Client competence in Health and Social care
Ethical competence
Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services
Content
Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients
Further information for students
Erillistoteutus, Avoin AMK, Gradian korkeakoulupolku, SAR-SOK ja KU-SOS
Evaluation scale
0-5
Evaluation criteria, satisfactory (1-2)
Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.
Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.
Evaluation criteria, good (3-4)
Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.
Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.
Evaluation criteria, excellent (5)
Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.
Timing
29.08.2022 - 16.12.2022
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Degree programmes
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Rehabilitation Counselling
- Degree Programme in Midwifery
- Bachelor's Degree Programme in Social Services
- Degree Programme in Nursing
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Sonja Salonen
Teacher in charge
Sonja Salonen
Groups
-
ZJA22SSAAvoin AMK, sote, YTOL-opinnot, Alkio-opisto
Objectives
Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.
Learning outcomes of the course
Client competence in Health and Social care
Ethical competence
Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services
Content
Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients
Evaluation scale
0-5
Evaluation criteria, satisfactory (1-2)
Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.
Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.
Evaluation criteria, good (3-4)
Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.
Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.
Evaluation criteria, excellent (5)
Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.
Enrollment
07.09.2022 - 15.09.2022
Timing
29.08.2022 - 16.12.2022
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Health and Social Studies
Campus
Lutakko Campus
Teaching languages
- Finnish
Seats
0 - 25
Degree programmes
- Bachelor's Degree Programme in Social Services
Teachers
- Riikka Rantanen
- Anniina Berg
Teacher in charge
Riikka Rantanen
Groups
-
ZJASOS22SMLAvoin AMK, sote, AMK-polut, lähihoitajasta sosionomiksi monimuoto
Objectives
Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.
Learning outcomes of the course
Client competence in Health and Social care
Ethical competence
Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services
Content
Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients
Learning materials and recommended literature
ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Kaasalainen, K., Neittaanmäki, P. Terveys- ja hyvinvointiteknologian sovelluksia ikääntyneiden terveyden edistämisessä ja kustannusvaikuttavien palvelujen kehittämisessä. 2018. Informaatioteknologian tiedekunnan julkaisuja No 63/2018. Jyväskylän yliopisto. Saatavilla sähköisenä.
Teaching methods
Pre-preparation for close contacts and webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied
Alternative completion methods
Studification
Student workload
5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Close contacts and webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h
Evaluation scale
0-5
Evaluation criteria, satisfactory (1-2)
Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.
Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.
Evaluation criteria, good (3-4)
Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.
Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.
Evaluation criteria, excellent (5)
Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.
Enrollment
01.08.2022 - 25.08.2022
Timing
22.08.2022 - 31.10.2022
Number of ECTS credits allocated
5 op
Virtual portion
4 op
Mode of delivery
20 % Face-to-face, 80 % Online learning
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Seats
0 - 100
Degree programmes
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Rehabilitation Counselling
- Degree Programme in Midwifery
- Bachelor's Degree Programme in Social Services
- Degree Programme in Nursing
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Tuomas Lallukka
- Riikka Rantanen
- Merja Nybacka
- Tuija Kontinen
- Jenni Ikola-Mäki
- Minna Seikkula
Teacher in charge
Jenni Ikola-Mäki
Groups
-
SFT22S1Fysioterapeutti (AMK)
-
STT22S1Toimintaterapeutti (AMK)
-
STT22SMToimintaterapeutti (AMK)
-
SAR22S1Sairaanhoitaja (AMK)
-
SAR22SMSairaanhoitaja (AMK)
-
SOS22SMSosionomi (AMK)
-
SFT22SMFysioterapeutin tutkinto-ohjelma (AMK)
-
ZJASOS22SMAvoin AMK, sote, AMK-polut, sosionomi monimuoto
-
SAR22SM2Sairaanhoitaja (AMK)
-
ZJASKO22SMAvoin AMK, sote, AMK-polut, kuntoutuksen ohjaaja monimuoto
-
SAR22S2Sairaanhoitaja (AMK)
-
ZJASAR22S1Avoin AMK, sote, AMK-polut, sairaanhoitaja päivä
-
ZJASAR22SMAvoin AMK, sote, AMK-polut, sairaanhoitaja monimuoto
-
SKO22SMKuntoutuksen ohjaaja (AMK)
-
ZJASFT22SMAvoin AMK, sote, AMK-polut, fysioterapeutti monimuoto
-
ZJASTT22SMAvoin AMK, sote, AMK-polut, toimintaterapeutti monimuoto
Objectives
Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.
Learning outcomes of the course
Client competence in Health and Social care
Ethical competence
Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services
Content
Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients
Learning materials and recommended literature
ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Kaasalainen, K., Neittaanmäki, P. Terveys- ja hyvinvointiteknologian sovelluksia ikääntyneiden terveyden edistämisessä ja kustannusvaikuttavien palvelujen kehittämisessä. 2018. Informaatioteknologian tiedekunnan julkaisuja No 63/2018. Jyväskylän yliopisto. Saatavilla sähköisenä.
Teaching methods
Pre-preparation for close contacts and webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied
Alternative completion methods
1 ECTS “Basics of the digital service system in the social and health care sector” can be credited as a partial course in the above-mentioned course.
Student workload
5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Close contacts and webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h
Further information for students
Open Studies 10-20 students
Evaluation scale
0-5
Evaluation criteria, satisfactory (1-2)
Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.
Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.
Evaluation criteria, good (3-4)
Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.
Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.
Evaluation criteria, excellent (5)
Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.
Enrollment
01.08.2022 - 25.08.2022
Timing
22.08.2022 - 31.10.2022
Number of ECTS credits allocated
5 op
Virtual portion
4 op
Mode of delivery
20 % Face-to-face, 80 % Online learning
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Seats
0 - 100
Degree programmes
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Rehabilitation Counselling
- Degree Programme in Midwifery
- Bachelor's Degree Programme in Social Services
- Degree Programme in Nursing
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Tuomas Lallukka
- Riikka Rantanen
- Merja Nybacka
- Tuija Kontinen
- Jenni Ikola-Mäki
- Minna Seikkula
Teacher in charge
Jenni Ikola-Mäki
Groups
-
SFT22S1Fysioterapeutti (AMK)
-
STT22S1Toimintaterapeutti (AMK)
-
STT22SMToimintaterapeutti (AMK)
-
SAR22S1Sairaanhoitaja (AMK)
-
SAR22SMSairaanhoitaja (AMK)
-
SOS22SMSosionomi (AMK)
-
SAR25K1AVOSairaanhoitaja (AMK)
-
SFT22SMFysioterapeutin tutkinto-ohjelma (AMK)
-
ZJASOS22SMAvoin AMK, sote, AMK-polut, sosionomi monimuoto
-
SAR22SM2Sairaanhoitaja (AMK)
-
ZJASKO22SMAvoin AMK, sote, AMK-polut, kuntoutuksen ohjaaja monimuoto
-
SAR22S2Sairaanhoitaja (AMK)
-
ZJASAR22S1Avoin AMK, sote, AMK-polut, sairaanhoitaja päivä
-
ZJASAR22SMAvoin AMK, sote, AMK-polut, sairaanhoitaja monimuoto
-
SKO22SMKuntoutuksen ohjaaja (AMK)
-
ZJASFT22SMAvoin AMK, sote, AMK-polut, fysioterapeutti monimuoto
-
ZJASTT22SMAvoin AMK, sote, AMK-polut, toimintaterapeutti monimuoto
Objectives
Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.
Learning outcomes of the course
Client competence in Health and Social care
Ethical competence
Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services
Content
Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients
Learning materials and recommended literature
ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Kaasalainen, K., Neittaanmäki, P. Terveys- ja hyvinvointiteknologian sovelluksia ikääntyneiden terveyden edistämisessä ja kustannusvaikuttavien palvelujen kehittämisessä. 2018. Informaatioteknologian tiedekunnan julkaisuja No 63/2018. Jyväskylän yliopisto. Saatavilla sähköisenä.
Teaching methods
Pre-preparation for close contacts and webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied
Alternative completion methods
1 ECTS “Basics of the digital service system in the social and health care sector” can be credited as a partial course in the above-mentioned course.
Student workload
5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Close contacts and webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h
Further information for students
Open Studies 10-20 students
Evaluation scale
0-5
Evaluation criteria, satisfactory (1-2)
Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.
Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.
Evaluation criteria, good (3-4)
Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.
Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.
Evaluation criteria, excellent (5)
Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.
Enrollment
01.08.2022 - 25.08.2022
Timing
22.08.2022 - 31.10.2022
Number of ECTS credits allocated
5 op
Virtual portion
4 op
Mode of delivery
20 % Face-to-face, 80 % Online learning
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Seats
0 - 100
Degree programmes
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Rehabilitation Counselling
- Degree Programme in Midwifery
- Bachelor's Degree Programme in Social Services
- Degree Programme in Nursing
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Tuomas Lallukka
- Riikka Rantanen
- Merja Nybacka
- Tuija Kontinen
- Jenni Ikola-Mäki
- Minna Seikkula
Teacher in charge
Jenni Ikola-Mäki
Groups
-
SFT22S1Fysioterapeutti (AMK)
-
STT22S1Toimintaterapeutti (AMK)
-
STT22SMToimintaterapeutti (AMK)
-
SAR22S1Sairaanhoitaja (AMK)
-
SAR22SMSairaanhoitaja (AMK)
-
SOS22SMSosionomi (AMK)
-
SFT22SMFysioterapeutin tutkinto-ohjelma (AMK)
-
ZJASOS22SMAvoin AMK, sote, AMK-polut, sosionomi monimuoto
-
SAR22SM2Sairaanhoitaja (AMK)
-
ZJASKO22SMAvoin AMK, sote, AMK-polut, kuntoutuksen ohjaaja monimuoto
-
SAR22S2Sairaanhoitaja (AMK)
-
ZJASAR22S1Avoin AMK, sote, AMK-polut, sairaanhoitaja päivä
-
ZJASAR22SMAvoin AMK, sote, AMK-polut, sairaanhoitaja monimuoto
-
SKO22SMKuntoutuksen ohjaaja (AMK)
-
ZJASFT22SMAvoin AMK, sote, AMK-polut, fysioterapeutti monimuoto
-
ZJASTT22SMAvoin AMK, sote, AMK-polut, toimintaterapeutti monimuoto
Objectives
Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.
Learning outcomes of the course
Client competence in Health and Social care
Ethical competence
Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services
Content
Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients
Learning materials and recommended literature
ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Kaasalainen, K., Neittaanmäki, P. Terveys- ja hyvinvointiteknologian sovelluksia ikääntyneiden terveyden edistämisessä ja kustannusvaikuttavien palvelujen kehittämisessä. 2018. Informaatioteknologian tiedekunnan julkaisuja No 63/2018. Jyväskylän yliopisto. Saatavilla sähköisenä.
Teaching methods
Pre-preparation for close contacts and webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied
Alternative completion methods
1 ECTS “Basics of the digital service system in the social and health care sector” can be credited as a partial course in the above-mentioned course.
Student workload
5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Close contacts and webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h
Further information for students
Open Studies 10-20 students
Evaluation scale
0-5
Evaluation criteria, satisfactory (1-2)
Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.
Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.
Evaluation criteria, good (3-4)
Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.
Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.
Evaluation criteria, excellent (5)
Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.
Timing
01.04.2022 - 06.05.2022
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Online learning
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Degree programmes
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Rehabilitation Counselling
- Degree Programme in Midwifery
- Bachelor's Degree Programme in Social Services
- Degree Programme in Nursing
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Riikka Rantanen
- Minna Seikkula
Groups
-
ZJA20SHSPDAvoin amk, LITA, SOTE, Hyvinvoinnin, liikunnan ja urheilun liiketoiminnan kehittäminen, korkeakouludiplomi
-
ZJA21SHSPDAvoin amk, LITA, SOTE, Hyvinvoinnin, liikunnan ja urheilun liiketoiminnan kehittäminen, korkeakouludiplomi
Objectives
Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.
Learning outcomes of the course
Client competence in Health and Social care
Ethical competence
Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services
Content
Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients
Evaluation scale
0-5
Evaluation criteria, satisfactory (1-2)
Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.
Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.
Evaluation criteria, good (3-4)
Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.
Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.
Evaluation criteria, excellent (5)
Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.
Timing
25.01.2022 - 01.06.2022
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Seats
0 - 32
Degree programmes
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Rehabilitation Counselling
- Degree Programme in Midwifery
- Bachelor's Degree Programme in Social Services
- Degree Programme in Nursing
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Jaana Perttunen
- Hannele Tyrväinen
Groups
-
ZJA22KSSHMLAvoin AMK, sote, AMK-polut, lähihoitajasta sairaanhoitajaksi, monimuoto
Objectives
Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.
Learning outcomes of the course
Client competence in Health and Social care
Ethical competence
Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services
Content
Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients
Evaluation scale
0-5
Evaluation criteria, satisfactory (1-2)
Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.
Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.
Evaluation criteria, good (3-4)
Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.
Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.
Evaluation criteria, excellent (5)
Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.
Enrollment
01.11.2021 - 09.01.2022
Timing
03.01.2022 - 11.03.2022
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Seats
0 - 25
Degree programmes
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Rehabilitation Counselling
- Degree Programme in Midwifery
- Bachelor's Degree Programme in Social Services
- Degree Programme in Nursing
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Jenni Ikola-Mäki
- Minna Seikkula
Groups
-
ZJA22KSSHPAvoin AMK, sote, AMK-polut, sairaanhoitajat päivä
-
ZJA22KSKPAvoin AMK, sote, AMK-polut, kätilöt päivä
-
SOK22KSKätilö (AMK), päivätoteutus
-
SAR22KMSairaanhoitaja (AMK)
-
SAR22K1Sairaanhoitaja (AMK)
Objectives
Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.
Learning outcomes of the course
Client competence in Health and Social care
Ethical competence
Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services
Content
Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients
Learning materials and recommended literature
ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Kaasalainen, K., Neittaanmäki, P. Terveys- ja hyvinvointiteknologian sovelluksia ikääntyneiden terveyden edistämisessä ja kustannusvaikuttavien palvelujen kehittämisessä. 2018. Informaatioteknologian tiedekunnan julkaisuja No 63/2018. Jyväskylän yliopisto. Saatavilla sähköisenä.
Teaching methods
Pre-preparation for close contacts and webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied
Student workload
5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Close contacts and webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h
Further information for students
Open Studies 10 students
Evaluation scale
0-5
Evaluation criteria, satisfactory (1-2)
Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.
Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.
Evaluation criteria, good (3-4)
Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.
Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.
Evaluation criteria, excellent (5)
Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.
Enrollment
01.11.2021 - 09.01.2022
Timing
03.01.2022 - 11.03.2022
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Health and Social Studies
Campus
Lutakko Campus
Teaching languages
- Finnish
Seats
0 - 25
Degree programmes
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Rehabilitation Counselling
- Degree Programme in Midwifery
- Bachelor's Degree Programme in Social Services
- Degree Programme in Nursing
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Jenni Ikola-Mäki
- Minna Seikkula
Groups
-
ZJA22KSSHMAvoin AMK, sote, AMK-polut, sairaanhoitajat monimuoto
-
SOK22KSKätilö (AMK), päivätoteutus
-
SAR22KMSairaanhoitaja (AMK)
-
SAR22K1Sairaanhoitaja (AMK)
Objectives
Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.
Learning outcomes of the course
Client competence in Health and Social care
Ethical competence
Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services
Content
Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients
Learning materials and recommended literature
ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Kaasalainen, K., Neittaanmäki, P. Terveys- ja hyvinvointiteknologian sovelluksia ikääntyneiden terveyden edistämisessä ja kustannusvaikuttavien palvelujen kehittämisessä. 2018. Informaatioteknologian tiedekunnan julkaisuja No 63/2018. Jyväskylän yliopisto. Saatavilla sähköisenä.
Teaching methods
Pre-preparation for close contacts and webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied
Student workload
5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Close contacts and webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h
Further information for students
Open Studies 5 students
Evaluation scale
0-5
Evaluation criteria, satisfactory (1-2)
Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.
Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.
Evaluation criteria, good (3-4)
Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.
Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.
Evaluation criteria, excellent (5)
Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.
Timing
01.11.2021 - 31.03.2022
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Health and Social Studies
Campus
Lutakko Campus
Teaching languages
- Finnish
Degree programmes
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Rehabilitation Counselling
- Degree Programme in Midwifery
- Bachelor's Degree Programme in Social Services
- Degree Programme in Nursing
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Riikka Rantanen
- Minna Seikkula
Teacher in charge
Minna Seikkula
Groups
-
ZJA21SSGSKAvoin amk, sote, korkeakoulupolku, Gradia, sairaanhoitaja ja kätilö
-
ZJA21SSGKSAvoin amk, sote, korkeakoulupolku, Gradia, kuntoutus- ja sosiaaliala
Objectives
Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.
Learning outcomes of the course
Client competence in Health and Social care
Ethical competence
Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services
Content
Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients
Learning materials and recommended literature
ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Teaching methods
Pre-preparation for webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied
Student workload
5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Close contacts and webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h
Further information for students
Gradian korkeakoulupolku: Kuntoutus-sosiaaliala, sairaanhoitaja-kätilö
Evaluation scale
0-5
Evaluation criteria, satisfactory (1-2)
Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.
Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.
Evaluation criteria, good (3-4)
Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.
Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.
Evaluation criteria, excellent (5)
Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.