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Clienthood and Service Systems in Social and Health CareLaajuus (5 cr)

Code: SZZZ2000

Credits

5 op

Teaching language

  • Finnish

Responsible person

  • Jenni Ikola-Mäki, Hyvinvointi
  • Merja Nybacka, Hyvinvointi

Objective

Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.

Learning outcomes of the course
Client competence in Health and Social care
Ethical competence


Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services

Content

Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients

Assessment criteria, satisfactory (1)

Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.


Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.

Assessment criteria, good (3)

Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.


Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.

Assessment criteria, excellent (5)

Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.

Timing

08.01.2024 - 20.05.2024

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Health and Social Studies

Teaching languages
  • Finnish
Seats

0 - 35

Degree programmes
  • Degree Programme in Nursing
Teachers
  • Jaana Perttunen
  • Hannele Tyrväinen
Groups
  • ZJASAR24KML
    Avoin AMK, sote, AMK-polut, sairaanhoitaja monimuoto, Lähihoitajasta sairaanhoitajaksi

Objectives

Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.

Learning outcomes of the course
Client competence in Health and Social care
Ethical competence


Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services

Content

Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients

Further information for students

Lähihoitajasta sairaanhoitajaksi erillisryhmä, 35 opiskelijaa.

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.


Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.

Evaluation criteria, good (3-4)

Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.


Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.

Evaluation criteria, excellent (5)

Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.

Enrollment

20.11.2023 - 13.01.2024

Timing

03.01.2024 - 10.03.2024

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Health and Social Studies

Campus

Lutakko Campus

Teaching languages
  • Finnish
Seats

0 - 100

Degree programmes
  • Bachelor's Degree Programme in Occupational Therapy
  • Bachelor's Degree Programme in Rehabilitation Counselling
  • Degree Programme in Midwifery
  • Bachelor's Degree Programme in Social Services
  • Degree Programme in Nursing
  • Bachelor's Degree Programme in Physiotherapy
Teachers
  • Jenni Ikola-Mäki
  • Minna Seikkula
Teacher in charge

Jenni Ikola-Mäki

Groups
  • ZJASOK24K1
    Avoin AMK, sote, AMK-polut, kätilö päivä
  • ZJASFT24KM
    Avoin AMK, sote, AMK-polut, fysioterapeutti monimuoto
  • SAR24KM
    Sairaanhoitaja (AMK)
  • SAR24K1
    Sairaanhoitaja (AMK)
  • SFT24KM
    Fysioterapeutin tutkinto-ohjelma (AMK)
  • ZJASAR24KM
    Avoin AMK, sote, AMK-polut, sairaanhoitaja monimuoto
  • STT24KM
    Toimintaterapeutti (AMK)
  • SOK24K1
    Kätilö (AMK), päivätoteutus
  • ZJASAR24K1
    Avoin AMK, sote, AMK-polut, sairaanhoitaja päivä
  • ZJASTT24KM
    Avoin AMK, sote, AMK-polut, toimintaterapeutti monimuoto

Objectives

Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.

Learning outcomes of the course
Client competence in Health and Social care
Ethical competence


Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services

Content

Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients

Learning materials and recommended literature

ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Kaasalainen, K., Neittaanmäki, P. Terveys- ja hyvinvointiteknologian sovelluksia ikääntyneiden terveyden edistämisessä ja kustannusvaikuttavien palvelujen kehittämisessä. 2018. Informaatioteknologian tiedekunnan julkaisuja No 63/2018. Jyväskylän yliopisto. Saatavilla sähköisenä.

Teaching methods

Pre-preparation for webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied

Alternative completion methods

1 ECTS “Basics of the digital service system in the social and health care sector” can be credited as a partial course in the above-mentioned course.

Student workload

5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h

Further information for students

Open Studies 10-20 students

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.


Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.

Evaluation criteria, good (3-4)

Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.


Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.

Evaluation criteria, excellent (5)

Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.

Enrollment

20.11.2023 - 13.01.2024

Timing

03.01.2024 - 10.03.2024

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Health and Social Studies

Campus

Lutakko Campus

Teaching languages
  • Finnish
Seats

0 - 100

Degree programmes
  • Bachelor's Degree Programme in Occupational Therapy
  • Bachelor's Degree Programme in Rehabilitation Counselling
  • Degree Programme in Midwifery
  • Bachelor's Degree Programme in Social Services
  • Degree Programme in Nursing
  • Bachelor's Degree Programme in Physiotherapy
Teachers
  • Jenni Ikola-Mäki
  • Minna Seikkula
Teacher in charge

Jenni Ikola-Mäki

Groups
  • ZJASOK24K1
    Avoin AMK, sote, AMK-polut, kätilö päivä
  • ZJASFT24KM
    Avoin AMK, sote, AMK-polut, fysioterapeutti monimuoto
  • SAR24KM
    Sairaanhoitaja (AMK)
  • SAR24K1
    Sairaanhoitaja (AMK)
  • SFT24KM
    Fysioterapeutin tutkinto-ohjelma (AMK)
  • ZJASAR24KM
    Avoin AMK, sote, AMK-polut, sairaanhoitaja monimuoto
  • STT24KM
    Toimintaterapeutti (AMK)
  • SOK24K1
    Kätilö (AMK), päivätoteutus
  • ZJASAR24K1
    Avoin AMK, sote, AMK-polut, sairaanhoitaja päivä
  • ZJASTT24KM
    Avoin AMK, sote, AMK-polut, toimintaterapeutti monimuoto

Objectives

Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.

Learning outcomes of the course
Client competence in Health and Social care
Ethical competence


Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services

Content

Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients

Learning materials and recommended literature

ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Kaasalainen, K., Neittaanmäki, P. Terveys- ja hyvinvointiteknologian sovelluksia ikääntyneiden terveyden edistämisessä ja kustannusvaikuttavien palvelujen kehittämisessä. 2018. Informaatioteknologian tiedekunnan julkaisuja No 63/2018. Jyväskylän yliopisto. Saatavilla sähköisenä.

Teaching methods

Pre-preparation for webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied

Alternative completion methods

1 ECTS “Basics of the digital service system in the social and health care sector” can be credited as a partial course in the above-mentioned course.

Student workload

5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h

Further information for students

Open Studies 10-20 students (path students)
Open Studies: 5 students

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.


Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.

Evaluation criteria, good (3-4)

Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.


Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.

Evaluation criteria, excellent (5)

Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.

Enrollment

07.09.2023 - 15.09.2023

Timing

07.12.2023 - 29.02.2024

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Health and Social Studies

Campus

Lutakko Campus

Teaching languages
  • Finnish
Seats

0 - 30

Degree programmes
  • Bachelor's Degree Programme in Social Services
Teachers
  • Tuomas Lallukka
Teacher in charge

Anniina Berg

Groups
  • ZJASOS23SML
    Avoin AMK, sote, AMK-polut, sosionomi, monimuoto, Lastenhoitajasta sosionomiksi

Objectives

Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.

Learning outcomes of the course
Client competence in Health and Social care
Ethical competence


Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services

Content

Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients

Learning materials and recommended literature

ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Kaasalainen, K., Neittaanmäki, P. Terveys- ja hyvinvointiteknologian sovelluksia ikääntyneiden terveyden edistämisessä ja kustannusvaikuttavien palvelujen kehittämisessä. 2018. Informaatioteknologian tiedekunnan julkaisuja No 63/2018. Jyväskylän yliopisto. Saatavilla sähköisenä.

Teaching methods

Pre-preparation for close contacts and webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied

Alternative completion methods

Studification

Student workload

5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Close contacts and webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h

Further information for students

Tämä toteutus on tarkoitettu vain soten avoimen amk:n Lastenhoitajasta sosionomiksi -polun erillisryhmälle ZJASOS23SML (30 opiskelijaa).

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.


Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.

Evaluation criteria, good (3-4)

Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.


Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.

Evaluation criteria, excellent (5)

Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.

Timing

22.11.2023 - 10.03.2024

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Health and Social Studies

Campus

Lutakko Campus

Teaching languages
  • Finnish
Degree programmes
  • Bachelor's Degree Programme in Occupational Therapy
  • Bachelor's Degree Programme in Rehabilitation Counselling
  • Degree Programme in Midwifery
  • Bachelor's Degree Programme in Social Services
  • Degree Programme in Nursing
  • Bachelor's Degree Programme in Physiotherapy
Teachers
  • Tuomas Lallukka
  • Minna Seikkula
Teacher in charge

Minna Seikkula

Groups
  • ZJAG23SSSKP
    Avoin AMK, sote, korkeakoulupolku, Gradia, sairaanhoitaja
  • ZJAG23SSKKP
    Avoin AMK, sote, korkeakoulupolku, Gradia, kuntoutus- ja sosiaaliala

Objectives

Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.

Learning outcomes of the course
Client competence in Health and Social care
Ethical competence


Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services

Content

Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients

Learning materials and recommended literature

ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Kaasalainen, K., Neittaanmäki, P. Terveys- ja hyvinvointiteknologian sovelluksia ikääntyneiden terveyden edistämisessä ja kustannusvaikuttavien palvelujen kehittämisessä. 2018. Informaatioteknologian tiedekunnan julkaisuja No 63/2018. Jyväskylän yliopisto. Saatavilla sähköisenä.

Teaching methods

Pre-preparation for close contacts and webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied

Student workload

5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Close contacts and webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h

Further information for students

Erillistoteutus, Avoin AMK, Gradian korkeakoulupolku, SAR-SOK ja KU-SOS

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.


Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.

Evaluation criteria, good (3-4)

Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.


Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.

Evaluation criteria, excellent (5)

Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.

Timing

28.08.2023 - 22.12.2023

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Health and Social Studies

Teaching languages
  • Finnish
Degree programmes
  • Bachelor's Degree Programme in Occupational Therapy
  • Bachelor's Degree Programme in Rehabilitation Counselling
  • Degree Programme in Midwifery
  • Bachelor's Degree Programme in Social Services
  • Degree Programme in Nursing
  • Bachelor's Degree Programme in Physiotherapy
Teachers
  • Sonja Salonen
Teacher in charge

Sonja Salonen

Groups
  • ZJA23SSA
    Avoin AMK, sote, YTOL-opinnot, Alkio-opisto

Objectives

Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.

Learning outcomes of the course
Client competence in Health and Social care
Ethical competence


Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services

Content

Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.


Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.

Evaluation criteria, good (3-4)

Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.


Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.

Evaluation criteria, excellent (5)

Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.

Enrollment

01.08.2023 - 24.08.2023

Timing

28.08.2023 - 29.10.2023

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Online learning

Unit

School of Health and Social Studies

Campus

Lutakko Campus

Teaching languages
  • Finnish
Seats

0 - 100

Degree programmes
  • Bachelor's Degree Programme in Occupational Therapy
  • Bachelor's Degree Programme in Rehabilitation Counselling
  • Degree Programme in Midwifery
  • Bachelor's Degree Programme in Social Services
  • Degree Programme in Nursing
  • Bachelor's Degree Programme in Physiotherapy
Teachers
  • Tuomas Lallukka
  • Merja Nybacka
  • Tuija Kontinen
  • Erikka Levälahti
  • Jenni Ikola-Mäki
  • Suvi Aunala
  • Minna Seikkula
Teacher in charge

Jenni Ikola-Mäki

Groups
  • SFT23SM
    Fysioterapeutin tutkinto-ohjelma (AMK)
  • STT23SM
    Toimintaterapeutti (AMK)
  • SFT23S1
    Fysioterapeutin tutkinto-ohjelma (AMK)
  • STT23S1
    Toimintaterapeutti (AMK)
  • SAR23S1
    Sairaanhoitaja (AMK)
  • SAR23SM
    Sairaanhoitaja (AMK)
  • SOS23SM
    Sosionomi (AMK)
  • SKO23SM
    Kuntoutuksen ohjaaja (AMK)
  • ZJASAR23SM
    Avoin AMK, sote, AMK-polut, sairaanhoitaja monimuoto
  • ZJASTT23SM
    Avoin AMK, sote, AMK-polut, toimintaterapeutti monimuoto
  • ZJASAR23S1
    Avoin AMK, sote, AMK-polut, sairaanhoitaja päivä
  • ZJASFT23S1
    Avoin AMK, sote, AMK-polut, fysioterapeutti, päivä
  • ZJASKO23SM
    Avoin AMK, sote, AMK-polut, kuntoutuksen ohjaaja monimuoto
  • ZJASFT23SM
    Avoin AMK, sote, AMK-polut, fysioterapeutti monimuoto
  • ZJASOS23SM
    Avoin AMK, sote, AMK-polut, sosionomi monimuoto

Objectives

Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.

Learning outcomes of the course
Client competence in Health and Social care
Ethical competence


Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services

Content

Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients

Learning materials and recommended literature

ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Kaasalainen, K., Neittaanmäki, P. Terveys- ja hyvinvointiteknologian sovelluksia ikääntyneiden terveyden edistämisessä ja kustannusvaikuttavien palvelujen kehittämisessä. 2018. Informaatioteknologian tiedekunnan julkaisuja No 63/2018. Jyväskylän yliopisto. Saatavilla sähköisenä.

Teaching methods

Pre-preparation for webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied

Alternative completion methods

1 ECTS “Basics of the digital service system in the social and health care sector” can be credited as a partial course in the above-mentioned course.

Student workload

5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h

Further information for students

Open Studies 10-20 students

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.


Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.

Evaluation criteria, good (3-4)

Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.


Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.

Evaluation criteria, excellent (5)

Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.

Enrollment

01.08.2023 - 24.08.2023

Timing

28.08.2023 - 29.10.2023

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Online learning

Unit

School of Health and Social Studies

Campus

Lutakko Campus

Teaching languages
  • Finnish
Seats

0 - 100

Degree programmes
  • Bachelor's Degree Programme in Occupational Therapy
  • Bachelor's Degree Programme in Rehabilitation Counselling
  • Degree Programme in Midwifery
  • Bachelor's Degree Programme in Social Services
  • Degree Programme in Nursing
  • Bachelor's Degree Programme in Physiotherapy
Teachers
  • Tuomas Lallukka
  • Merja Nybacka
  • Tuija Kontinen
  • Erikka Levälahti
  • Jenni Ikola-Mäki
  • Suvi Aunala
  • Minna Seikkula
Teacher in charge

Jenni Ikola-Mäki

Groups
  • SFT23SM
    Fysioterapeutin tutkinto-ohjelma (AMK)
  • STT23SM
    Toimintaterapeutti (AMK)
  • SFT23S1
    Fysioterapeutin tutkinto-ohjelma (AMK)
  • STT23S1
    Toimintaterapeutti (AMK)
  • SAR23S1
    Sairaanhoitaja (AMK)
  • SAR23SM
    Sairaanhoitaja (AMK)
  • SOS23SM
    Sosionomi (AMK)
  • SKO23SM
    Kuntoutuksen ohjaaja (AMK)
  • ZJASAR23SM
    Avoin AMK, sote, AMK-polut, sairaanhoitaja monimuoto
  • ZJASTT23SM
    Avoin AMK, sote, AMK-polut, toimintaterapeutti monimuoto
  • ZJASAR23S1
    Avoin AMK, sote, AMK-polut, sairaanhoitaja päivä
  • ZJASFT23S1
    Avoin AMK, sote, AMK-polut, fysioterapeutti, päivä
  • ZJASKO23SM
    Avoin AMK, sote, AMK-polut, kuntoutuksen ohjaaja monimuoto
  • ZJASFT23SM
    Avoin AMK, sote, AMK-polut, fysioterapeutti monimuoto
  • ZJASOS23SM
    Avoin AMK, sote, AMK-polut, sosionomi monimuoto

Objectives

Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.

Learning outcomes of the course
Client competence in Health and Social care
Ethical competence


Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services

Content

Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients

Learning materials and recommended literature

ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Kaasalainen, K., Neittaanmäki, P. Terveys- ja hyvinvointiteknologian sovelluksia ikääntyneiden terveyden edistämisessä ja kustannusvaikuttavien palvelujen kehittämisessä. 2018. Informaatioteknologian tiedekunnan julkaisuja No 63/2018. Jyväskylän yliopisto. Saatavilla sähköisenä.

Teaching methods

Pre-preparation for webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied

Alternative completion methods

1 ECTS “Basics of the digital service system in the social and health care sector” can be credited as a partial course in the above-mentioned course.

Student workload

5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h

Further information for students

Open Studies 10-20 students

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.


Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.

Evaluation criteria, good (3-4)

Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.


Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.

Evaluation criteria, excellent (5)

Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.

Enrollment

01.08.2023 - 24.08.2023

Timing

28.08.2023 - 29.10.2023

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Online learning

Unit

School of Health and Social Studies

Campus

Lutakko Campus

Teaching languages
  • Finnish
Seats

0 - 100

Degree programmes
  • Bachelor's Degree Programme in Occupational Therapy
  • Bachelor's Degree Programme in Rehabilitation Counselling
  • Degree Programme in Midwifery
  • Bachelor's Degree Programme in Social Services
  • Degree Programme in Nursing
  • Bachelor's Degree Programme in Physiotherapy
Teachers
  • Tuomas Lallukka
  • Merja Nybacka
  • Tuija Kontinen
  • Erikka Levälahti
  • Jenni Ikola-Mäki
  • Suvi Aunala
  • Minna Seikkula
Teacher in charge

Jenni Ikola-Mäki

Groups
  • SFT23SM
    Fysioterapeutin tutkinto-ohjelma (AMK)
  • STT23SM
    Toimintaterapeutti (AMK)
  • SFT23S1
    Fysioterapeutin tutkinto-ohjelma (AMK)
  • STT23S1
    Toimintaterapeutti (AMK)
  • SAR23S1
    Sairaanhoitaja (AMK)
  • SAR23SM
    Sairaanhoitaja (AMK)
  • SOS23SM
    Sosionomi (AMK)
  • SKO23SM
    Kuntoutuksen ohjaaja (AMK)
  • ZJASAR23SM
    Avoin AMK, sote, AMK-polut, sairaanhoitaja monimuoto
  • ZJASTT23SM
    Avoin AMK, sote, AMK-polut, toimintaterapeutti monimuoto
  • ZJASAR23S1
    Avoin AMK, sote, AMK-polut, sairaanhoitaja päivä
  • ZJASFT23S1
    Avoin AMK, sote, AMK-polut, fysioterapeutti, päivä
  • ZJASKO23SM
    Avoin AMK, sote, AMK-polut, kuntoutuksen ohjaaja monimuoto
  • ZJASFT23SM
    Avoin AMK, sote, AMK-polut, fysioterapeutti monimuoto
  • ZJASOS23SM
    Avoin AMK, sote, AMK-polut, sosionomi monimuoto

Objectives

Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.

Learning outcomes of the course
Client competence in Health and Social care
Ethical competence


Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services

Content

Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients

Learning materials and recommended literature

ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Kaasalainen, K., Neittaanmäki, P. Terveys- ja hyvinvointiteknologian sovelluksia ikääntyneiden terveyden edistämisessä ja kustannusvaikuttavien palvelujen kehittämisessä. 2018. Informaatioteknologian tiedekunnan julkaisuja No 63/2018. Jyväskylän yliopisto. Saatavilla sähköisenä.

Teaching methods

Pre-preparation for webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied

Alternative completion methods

1 ECTS “Basics of the digital service system in the social and health care sector” can be credited as a partial course in the above-mentioned course.

Student workload

5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h

Further information for students

Open Studies 10-20 students

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.


Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.

Evaluation criteria, good (3-4)

Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.


Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.

Evaluation criteria, excellent (5)

Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.

Timing

10.01.2023 - 02.06.2023

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Health and Social Studies

Teaching languages
  • Finnish
Degree programmes
  • Bachelor's Degree Programme in Occupational Therapy
  • Bachelor's Degree Programme in Rehabilitation Counselling
  • Degree Programme in Midwifery
  • Bachelor's Degree Programme in Social Services
  • Degree Programme in Nursing
  • Bachelor's Degree Programme in Physiotherapy
Teachers
  • Jaana Perttunen
  • Hannele Tyrväinen
Groups
  • ZJASAR23KML
    Avoin AMK, sote, AMK-polut, sairaanhoitaja monimuoto, Lähihoitajasta sairaanhoitajaksi

Objectives

Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.

Learning outcomes of the course
Client competence in Health and Social care
Ethical competence


Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services

Content

Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.


Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.

Evaluation criteria, good (3-4)

Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.


Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.

Evaluation criteria, excellent (5)

Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.

Enrollment

01.11.2022 - 15.01.2023

Timing

02.01.2023 - 21.05.2023

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Health and Social Studies

Campus

Lutakko Campus

Teaching languages
  • Finnish
Seats

0 - 55

Degree programmes
  • Bachelor's Degree Programme in Occupational Therapy
  • Bachelor's Degree Programme in Rehabilitation Counselling
  • Degree Programme in Midwifery
  • Bachelor's Degree Programme in Social Services
  • Degree Programme in Nursing
  • Bachelor's Degree Programme in Physiotherapy
Teachers
  • Tuija Kontinen
  • Jenni Ikola-Mäki
  • Minna Seikkula
Groups
  • ZJASAR23K1
    Avoin AMK, sote, AMK-polut, sairaanhoitaja päivä
  • SOK23K1
    Kätilö (AMK), päivätoteutus
  • ZJASOK23K1
    Avoin AMK, sote, AMK-polut, kätilö päivä
  • SAR23K1
    Sairaanhoitaja (AMK)

Objectives

Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.

Learning outcomes of the course
Client competence in Health and Social care
Ethical competence


Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services

Content

Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients

Learning materials and recommended literature

ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Kaasalainen, K., Neittaanmäki, P. Terveys- ja hyvinvointiteknologian sovelluksia ikääntyneiden terveyden edistämisessä ja kustannusvaikuttavien palvelujen kehittämisessä. 2018. Informaatioteknologian tiedekunnan julkaisuja No 63/2018. Jyväskylän yliopisto. Saatavilla sähköisenä.

Teaching methods

Pre-preparation for close contacts and webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied

Student workload

5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Close contacts and webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h

Further information for students

Open Studies 5 students

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.


Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.

Evaluation criteria, good (3-4)

Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.


Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.

Evaluation criteria, excellent (5)

Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.

Enrollment

01.11.2022 - 15.01.2023

Timing

02.01.2023 - 21.05.2023

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Health and Social Studies

Campus

Lutakko Campus

Teaching languages
  • Finnish
Seats

0 - 35

Degree programmes
  • Bachelor's Degree Programme in Occupational Therapy
  • Bachelor's Degree Programme in Rehabilitation Counselling
  • Degree Programme in Midwifery
  • Bachelor's Degree Programme in Social Services
  • Degree Programme in Nursing
  • Bachelor's Degree Programme in Physiotherapy
Teachers
  • Tuija Kontinen
  • Jenni Ikola-Mäki
  • Minna Seikkula
Groups
  • ZJASAR23KM
    Avoin AMK, sote, AMK-polut, sairaanhoitaja monimuoto
  • SAR23KM
    Sairaanhoitaja (AMK)

Objectives

Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.

Learning outcomes of the course
Client competence in Health and Social care
Ethical competence


Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services

Content

Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients

Learning materials and recommended literature

ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Kaasalainen, K., Neittaanmäki, P. Terveys- ja hyvinvointiteknologian sovelluksia ikääntyneiden terveyden edistämisessä ja kustannusvaikuttavien palvelujen kehittämisessä. 2018. Informaatioteknologian tiedekunnan julkaisuja No 63/2018. Jyväskylän yliopisto. Saatavilla sähköisenä.

Teaching methods

Pre-preparation for close contacts and webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied

Alternative completion methods

1 ECTS “Basics of the digital service system in the social and health care sector” can be credited as a partial course in the above-mentioned course.

Student workload

5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Close contacts and webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h

Further information for students

Open Studies 5 students

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.


Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.

Evaluation criteria, good (3-4)

Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.


Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.

Evaluation criteria, excellent (5)

Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.

Timing

22.11.2022 - 10.03.2023

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Health and Social Studies

Campus

Lutakko Campus

Teaching languages
  • Finnish
Degree programmes
  • Bachelor's Degree Programme in Occupational Therapy
  • Bachelor's Degree Programme in Rehabilitation Counselling
  • Degree Programme in Midwifery
  • Bachelor's Degree Programme in Social Services
  • Degree Programme in Nursing
  • Bachelor's Degree Programme in Physiotherapy
Teachers
  • Tuomas Lallukka
  • Riikka Rantanen
  • Minna Seikkula
Teacher in charge

Minna Seikkula

Groups
  • ZJAG22SSSKP
    Avoin amk, sote, korkeakoulupolku, Gradia, sairaanhoitaja
  • ZJAG22SSKKP
    Avoin amk, sote, korkeakoulupolku, Gradia, kuntoutus- ja sosiaaliala

Objectives

Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.

Learning outcomes of the course
Client competence in Health and Social care
Ethical competence


Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services

Content

Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients

Further information for students

Erillistoteutus, Avoin AMK, Gradian korkeakoulupolku, SAR-SOK ja KU-SOS

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.


Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.

Evaluation criteria, good (3-4)

Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.


Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.

Evaluation criteria, excellent (5)

Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.

Timing

29.08.2022 - 16.12.2022

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Health and Social Studies

Teaching languages
  • Finnish
Degree programmes
  • Bachelor's Degree Programme in Occupational Therapy
  • Bachelor's Degree Programme in Rehabilitation Counselling
  • Degree Programme in Midwifery
  • Bachelor's Degree Programme in Social Services
  • Degree Programme in Nursing
  • Bachelor's Degree Programme in Physiotherapy
Teachers
  • Sonja Salonen
Teacher in charge

Sonja Salonen

Groups
  • ZJA22SSA
    Avoin AMK, sote, YTOL-opinnot, Alkio-opisto

Objectives

Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.

Learning outcomes of the course
Client competence in Health and Social care
Ethical competence


Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services

Content

Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.


Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.

Evaluation criteria, good (3-4)

Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.


Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.

Evaluation criteria, excellent (5)

Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.

Enrollment

07.09.2022 - 15.09.2022

Timing

29.08.2022 - 16.12.2022

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Health and Social Studies

Campus

Lutakko Campus

Teaching languages
  • Finnish
Seats

0 - 25

Degree programmes
  • Bachelor's Degree Programme in Social Services
Teachers
  • Riikka Rantanen
  • Anniina Berg
Teacher in charge

Riikka Rantanen

Groups
  • ZJASOS22SML
    Avoin AMK, sote, AMK-polut, lähihoitajasta sosionomiksi monimuoto

Objectives

Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.

Learning outcomes of the course
Client competence in Health and Social care
Ethical competence


Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services

Content

Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients

Learning materials and recommended literature

ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Kaasalainen, K., Neittaanmäki, P. Terveys- ja hyvinvointiteknologian sovelluksia ikääntyneiden terveyden edistämisessä ja kustannusvaikuttavien palvelujen kehittämisessä. 2018. Informaatioteknologian tiedekunnan julkaisuja No 63/2018. Jyväskylän yliopisto. Saatavilla sähköisenä.

Teaching methods

Pre-preparation for close contacts and webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied

Alternative completion methods

Studification

Student workload

5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Close contacts and webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.


Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.

Evaluation criteria, good (3-4)

Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.


Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.

Evaluation criteria, excellent (5)

Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.

Enrollment

01.08.2022 - 25.08.2022

Timing

22.08.2022 - 31.10.2022

Number of ECTS credits allocated

5 op

Virtual portion

4 op

Mode of delivery

20 % Face-to-face, 80 % Online learning

Unit

School of Health and Social Studies

Teaching languages
  • Finnish
Seats

0 - 100

Degree programmes
  • Bachelor's Degree Programme in Occupational Therapy
  • Bachelor's Degree Programme in Rehabilitation Counselling
  • Degree Programme in Midwifery
  • Bachelor's Degree Programme in Social Services
  • Degree Programme in Nursing
  • Bachelor's Degree Programme in Physiotherapy
Teachers
  • Tuomas Lallukka
  • Riikka Rantanen
  • Merja Nybacka
  • Tuija Kontinen
  • Jenni Ikola-Mäki
  • Minna Seikkula
Teacher in charge

Jenni Ikola-Mäki

Groups
  • SFT22S1
    Fysioterapeutti (AMK)
  • STT22S1
    Toimintaterapeutti (AMK)
  • STT22SM
    Toimintaterapeutti (AMK)
  • SAR22S1
    Sairaanhoitaja (AMK)
  • SAR22SM
    Sairaanhoitaja (AMK)
  • SOS22SM
    Sosionomi (AMK)
  • SFT22SM
    Fysioterapeutin tutkinto-ohjelma (AMK)
  • ZJASOS22SM
    Avoin AMK, sote, AMK-polut, sosionomi monimuoto
  • SAR22SM2
    Sairaanhoitaja (AMK)
  • ZJASKO22SM
    Avoin AMK, sote, AMK-polut, kuntoutuksen ohjaaja monimuoto
  • SAR22S2
    Sairaanhoitaja (AMK)
  • ZJASAR22S1
    Avoin AMK, sote, AMK-polut, sairaanhoitaja päivä
  • ZJASAR22SM
    Avoin AMK, sote, AMK-polut, sairaanhoitaja monimuoto
  • SKO22SM
    Kuntoutuksen ohjaaja (AMK)
  • ZJASFT22SM
    Avoin AMK, sote, AMK-polut, fysioterapeutti monimuoto
  • ZJASTT22SM
    Avoin AMK, sote, AMK-polut, toimintaterapeutti monimuoto

Objectives

Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.

Learning outcomes of the course
Client competence in Health and Social care
Ethical competence


Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services

Content

Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients

Learning materials and recommended literature

ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Kaasalainen, K., Neittaanmäki, P. Terveys- ja hyvinvointiteknologian sovelluksia ikääntyneiden terveyden edistämisessä ja kustannusvaikuttavien palvelujen kehittämisessä. 2018. Informaatioteknologian tiedekunnan julkaisuja No 63/2018. Jyväskylän yliopisto. Saatavilla sähköisenä.

Teaching methods

Pre-preparation for close contacts and webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied

Alternative completion methods

1 ECTS “Basics of the digital service system in the social and health care sector” can be credited as a partial course in the above-mentioned course.

Student workload

5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Close contacts and webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h

Further information for students

Open Studies 10-20 students

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.


Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.

Evaluation criteria, good (3-4)

Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.


Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.

Evaluation criteria, excellent (5)

Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.

Enrollment

01.08.2022 - 25.08.2022

Timing

22.08.2022 - 31.10.2022

Number of ECTS credits allocated

5 op

Virtual portion

4 op

Mode of delivery

20 % Face-to-face, 80 % Online learning

Unit

School of Health and Social Studies

Teaching languages
  • Finnish
Seats

0 - 100

Degree programmes
  • Bachelor's Degree Programme in Occupational Therapy
  • Bachelor's Degree Programme in Rehabilitation Counselling
  • Degree Programme in Midwifery
  • Bachelor's Degree Programme in Social Services
  • Degree Programme in Nursing
  • Bachelor's Degree Programme in Physiotherapy
Teachers
  • Tuomas Lallukka
  • Riikka Rantanen
  • Merja Nybacka
  • Tuija Kontinen
  • Jenni Ikola-Mäki
  • Minna Seikkula
Teacher in charge

Jenni Ikola-Mäki

Groups
  • SFT22S1
    Fysioterapeutti (AMK)
  • STT22S1
    Toimintaterapeutti (AMK)
  • STT22SM
    Toimintaterapeutti (AMK)
  • SAR22S1
    Sairaanhoitaja (AMK)
  • SAR22SM
    Sairaanhoitaja (AMK)
  • SOS22SM
    Sosionomi (AMK)
  • SAR25K1AVO
    Sairaanhoitaja (AMK)
  • SFT22SM
    Fysioterapeutin tutkinto-ohjelma (AMK)
  • ZJASOS22SM
    Avoin AMK, sote, AMK-polut, sosionomi monimuoto
  • SAR22SM2
    Sairaanhoitaja (AMK)
  • ZJASKO22SM
    Avoin AMK, sote, AMK-polut, kuntoutuksen ohjaaja monimuoto
  • SAR22S2
    Sairaanhoitaja (AMK)
  • ZJASAR22S1
    Avoin AMK, sote, AMK-polut, sairaanhoitaja päivä
  • ZJASAR22SM
    Avoin AMK, sote, AMK-polut, sairaanhoitaja monimuoto
  • SKO22SM
    Kuntoutuksen ohjaaja (AMK)
  • ZJASFT22SM
    Avoin AMK, sote, AMK-polut, fysioterapeutti monimuoto
  • ZJASTT22SM
    Avoin AMK, sote, AMK-polut, toimintaterapeutti monimuoto

Objectives

Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.

Learning outcomes of the course
Client competence in Health and Social care
Ethical competence


Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services

Content

Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients

Learning materials and recommended literature

ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Kaasalainen, K., Neittaanmäki, P. Terveys- ja hyvinvointiteknologian sovelluksia ikääntyneiden terveyden edistämisessä ja kustannusvaikuttavien palvelujen kehittämisessä. 2018. Informaatioteknologian tiedekunnan julkaisuja No 63/2018. Jyväskylän yliopisto. Saatavilla sähköisenä.

Teaching methods

Pre-preparation for close contacts and webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied

Alternative completion methods

1 ECTS “Basics of the digital service system in the social and health care sector” can be credited as a partial course in the above-mentioned course.

Student workload

5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Close contacts and webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h

Further information for students

Open Studies 10-20 students

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.


Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.

Evaluation criteria, good (3-4)

Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.


Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.

Evaluation criteria, excellent (5)

Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.

Enrollment

01.08.2022 - 25.08.2022

Timing

22.08.2022 - 31.10.2022

Number of ECTS credits allocated

5 op

Virtual portion

4 op

Mode of delivery

20 % Face-to-face, 80 % Online learning

Unit

School of Health and Social Studies

Teaching languages
  • Finnish
Seats

0 - 100

Degree programmes
  • Bachelor's Degree Programme in Occupational Therapy
  • Bachelor's Degree Programme in Rehabilitation Counselling
  • Degree Programme in Midwifery
  • Bachelor's Degree Programme in Social Services
  • Degree Programme in Nursing
  • Bachelor's Degree Programme in Physiotherapy
Teachers
  • Tuomas Lallukka
  • Riikka Rantanen
  • Merja Nybacka
  • Tuija Kontinen
  • Jenni Ikola-Mäki
  • Minna Seikkula
Teacher in charge

Jenni Ikola-Mäki

Groups
  • SFT22S1
    Fysioterapeutti (AMK)
  • STT22S1
    Toimintaterapeutti (AMK)
  • STT22SM
    Toimintaterapeutti (AMK)
  • SAR22S1
    Sairaanhoitaja (AMK)
  • SAR22SM
    Sairaanhoitaja (AMK)
  • SOS22SM
    Sosionomi (AMK)
  • SFT22SM
    Fysioterapeutin tutkinto-ohjelma (AMK)
  • ZJASOS22SM
    Avoin AMK, sote, AMK-polut, sosionomi monimuoto
  • SAR22SM2
    Sairaanhoitaja (AMK)
  • ZJASKO22SM
    Avoin AMK, sote, AMK-polut, kuntoutuksen ohjaaja monimuoto
  • SAR22S2
    Sairaanhoitaja (AMK)
  • ZJASAR22S1
    Avoin AMK, sote, AMK-polut, sairaanhoitaja päivä
  • ZJASAR22SM
    Avoin AMK, sote, AMK-polut, sairaanhoitaja monimuoto
  • SKO22SM
    Kuntoutuksen ohjaaja (AMK)
  • ZJASFT22SM
    Avoin AMK, sote, AMK-polut, fysioterapeutti monimuoto
  • ZJASTT22SM
    Avoin AMK, sote, AMK-polut, toimintaterapeutti monimuoto

Objectives

Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.

Learning outcomes of the course
Client competence in Health and Social care
Ethical competence


Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services

Content

Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients

Learning materials and recommended literature

ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Kaasalainen, K., Neittaanmäki, P. Terveys- ja hyvinvointiteknologian sovelluksia ikääntyneiden terveyden edistämisessä ja kustannusvaikuttavien palvelujen kehittämisessä. 2018. Informaatioteknologian tiedekunnan julkaisuja No 63/2018. Jyväskylän yliopisto. Saatavilla sähköisenä.

Teaching methods

Pre-preparation for close contacts and webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied

Alternative completion methods

1 ECTS “Basics of the digital service system in the social and health care sector” can be credited as a partial course in the above-mentioned course.

Student workload

5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Close contacts and webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h

Further information for students

Open Studies 10-20 students

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.


Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.

Evaluation criteria, good (3-4)

Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.


Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.

Evaluation criteria, excellent (5)

Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.

Timing

01.04.2022 - 06.05.2022

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Online learning

Unit

School of Health and Social Studies

Teaching languages
  • Finnish
Degree programmes
  • Bachelor's Degree Programme in Occupational Therapy
  • Bachelor's Degree Programme in Rehabilitation Counselling
  • Degree Programme in Midwifery
  • Bachelor's Degree Programme in Social Services
  • Degree Programme in Nursing
  • Bachelor's Degree Programme in Physiotherapy
Teachers
  • Riikka Rantanen
  • Minna Seikkula
Groups
  • ZJA20SHSPD
    Avoin amk, LITA, SOTE, Hyvinvoinnin, liikunnan ja urheilun liiketoiminnan kehittäminen, korkeakouludiplomi
  • ZJA21SHSPD
    Avoin amk, LITA, SOTE, Hyvinvoinnin, liikunnan ja urheilun liiketoiminnan kehittäminen, korkeakouludiplomi

Objectives

Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.

Learning outcomes of the course
Client competence in Health and Social care
Ethical competence


Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services

Content

Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.


Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.

Evaluation criteria, good (3-4)

Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.


Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.

Evaluation criteria, excellent (5)

Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.

Timing

25.01.2022 - 01.06.2022

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Health and Social Studies

Teaching languages
  • Finnish
Seats

0 - 32

Degree programmes
  • Bachelor's Degree Programme in Occupational Therapy
  • Bachelor's Degree Programme in Rehabilitation Counselling
  • Degree Programme in Midwifery
  • Bachelor's Degree Programme in Social Services
  • Degree Programme in Nursing
  • Bachelor's Degree Programme in Physiotherapy
Teachers
  • Jaana Perttunen
  • Hannele Tyrväinen
Groups
  • ZJA22KSSHML
    Avoin AMK, sote, AMK-polut, lähihoitajasta sairaanhoitajaksi, monimuoto

Objectives

Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.

Learning outcomes of the course
Client competence in Health and Social care
Ethical competence


Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services

Content

Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.


Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.

Evaluation criteria, good (3-4)

Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.


Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.

Evaluation criteria, excellent (5)

Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.

Enrollment

01.11.2021 - 09.01.2022

Timing

03.01.2022 - 11.03.2022

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Health and Social Studies

Teaching languages
  • Finnish
Seats

0 - 25

Degree programmes
  • Bachelor's Degree Programme in Occupational Therapy
  • Bachelor's Degree Programme in Rehabilitation Counselling
  • Degree Programme in Midwifery
  • Bachelor's Degree Programme in Social Services
  • Degree Programme in Nursing
  • Bachelor's Degree Programme in Physiotherapy
Teachers
  • Jenni Ikola-Mäki
  • Minna Seikkula
Groups
  • ZJA22KSSHP
    Avoin AMK, sote, AMK-polut, sairaanhoitajat päivä
  • ZJA22KSKP
    Avoin AMK, sote, AMK-polut, kätilöt päivä
  • SOK22KS
    Kätilö (AMK), päivätoteutus
  • SAR22KM
    Sairaanhoitaja (AMK)
  • SAR22K1
    Sairaanhoitaja (AMK)

Objectives

Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.

Learning outcomes of the course
Client competence in Health and Social care
Ethical competence


Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services

Content

Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients

Learning materials and recommended literature

ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Kaasalainen, K., Neittaanmäki, P. Terveys- ja hyvinvointiteknologian sovelluksia ikääntyneiden terveyden edistämisessä ja kustannusvaikuttavien palvelujen kehittämisessä. 2018. Informaatioteknologian tiedekunnan julkaisuja No 63/2018. Jyväskylän yliopisto. Saatavilla sähköisenä.

Teaching methods

Pre-preparation for close contacts and webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied

Student workload

5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Close contacts and webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h

Further information for students

Open Studies 10 students

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.


Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.

Evaluation criteria, good (3-4)

Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.


Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.

Evaluation criteria, excellent (5)

Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.

Enrollment

01.11.2021 - 09.01.2022

Timing

03.01.2022 - 11.03.2022

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Health and Social Studies

Campus

Lutakko Campus

Teaching languages
  • Finnish
Seats

0 - 25

Degree programmes
  • Bachelor's Degree Programme in Occupational Therapy
  • Bachelor's Degree Programme in Rehabilitation Counselling
  • Degree Programme in Midwifery
  • Bachelor's Degree Programme in Social Services
  • Degree Programme in Nursing
  • Bachelor's Degree Programme in Physiotherapy
Teachers
  • Jenni Ikola-Mäki
  • Minna Seikkula
Groups
  • ZJA22KSSHM
    Avoin AMK, sote, AMK-polut, sairaanhoitajat monimuoto
  • SOK22KS
    Kätilö (AMK), päivätoteutus
  • SAR22KM
    Sairaanhoitaja (AMK)
  • SAR22K1
    Sairaanhoitaja (AMK)

Objectives

Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.

Learning outcomes of the course
Client competence in Health and Social care
Ethical competence


Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services

Content

Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients

Learning materials and recommended literature

ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Kaasalainen, K., Neittaanmäki, P. Terveys- ja hyvinvointiteknologian sovelluksia ikääntyneiden terveyden edistämisessä ja kustannusvaikuttavien palvelujen kehittämisessä. 2018. Informaatioteknologian tiedekunnan julkaisuja No 63/2018. Jyväskylän yliopisto. Saatavilla sähköisenä.

Teaching methods

Pre-preparation for close contacts and webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied

Student workload

5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Close contacts and webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h

Further information for students

Open Studies 5 students

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.


Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.

Evaluation criteria, good (3-4)

Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.


Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.

Evaluation criteria, excellent (5)

Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.

Timing

01.11.2021 - 31.03.2022

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Health and Social Studies

Campus

Lutakko Campus

Teaching languages
  • Finnish
Degree programmes
  • Bachelor's Degree Programme in Occupational Therapy
  • Bachelor's Degree Programme in Rehabilitation Counselling
  • Degree Programme in Midwifery
  • Bachelor's Degree Programme in Social Services
  • Degree Programme in Nursing
  • Bachelor's Degree Programme in Physiotherapy
Teachers
  • Riikka Rantanen
  • Minna Seikkula
Teacher in charge

Minna Seikkula

Groups
  • ZJA21SSGSK
    Avoin amk, sote, korkeakoulupolku, Gradia, sairaanhoitaja ja kätilö
  • ZJA21SSGKS
    Avoin amk, sote, korkeakoulupolku, Gradia, kuntoutus- ja sosiaaliala

Objectives

Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.

Learning outcomes of the course
Client competence in Health and Social care
Ethical competence


Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services

Content

Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients

Learning materials and recommended literature

ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.

Teaching methods

Pre-preparation for webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied

Student workload

5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Close contacts and webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h

Further information for students

Gradian korkeakoulupolku: Kuntoutus-sosiaaliala, sairaanhoitaja-kätilö

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.


Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.

Evaluation criteria, good (3-4)

Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.


Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.

Evaluation criteria, excellent (5)

Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.