Service Design and DevelopmentLaajuus (5 cr)
Code: YS00BA41
Credits
5 op
Teaching language
- Finnish
Responsible person
- Emilia Lahdenperä, Hyvinvointiyksikkö
Objective
The purpose of the course
The purpose of this course is to provide knowledge and skills to utilize service design and customer-centered approach in development activities at private, public and non-governmental organizations. The course focuses on methods and the stages of the service design process.
Competences
Project management competence
Learning and information management competence
Entrepreneur, innovation and working life community competence
Learning outcomes
After completing the course you will be able to describe the service design process and its methods and to use them in development activities.
Content
Orientation to the service design thinking
Service design process
Service design methods and tools
Utilization of service design in development activities
Assessment criteria, satisfactory (1)
Sufficient 1
The student is able to describe the service design process and one of the main methods. The student is able to utilize one phase and method of the service design process in development activities.
Satisfactory 2
The student understands the service design process as a whole, and is able to use two methods in development activities.
Assessment criteria, good (3)
Good 3
The student is able to apply the service design process and its main methods to development activities.He or she uses research-based knowledge to support his or her conclusions.
Very Good 4
In addition to the previous levels, the student is able to analyze the stages of the service design process in development activities based on research knowledge. In addition, he or she is able to analyze the data he or she has collected with the main methods of service design and draw conclusions.
Assessment criteria, excellent (5)
Excellent 5
In addition to the previous levels, the student critically evaluates the service design process and methods applied to the development activities. He or she draws conclusions and suggestions for development in accordance with the service design process.
Enrollment
01.11.2022 - 05.01.2023
Timing
16.01.2023 - 23.04.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Online learning
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Seats
15 - 40
Degree programmes
- Master's Degree Programme in Project Management
- Master's Degree Programme in Business Network Management
- Master’s Degree Programme in Health Care and Social Services
Teachers
- Emilia Lahdenperä
- Johanna Niskakangas
Teacher in charge
Emilia Lahdenperä
Groups
-
ZJAYSB22S1Avoin AMK, sote, Projektijohtaminen, YAMK-polku
-
YSB22S1Projektijohtaminen YAMK
-
ZJA23KSYAvoin YAMK, sote
Objectives
The purpose of the course
The purpose of this course is to provide knowledge and skills to utilize service design and customer-centered approach in development activities at private, public and non-governmental organizations. The course focuses on methods and the stages of the service design process.
Competences
Project management competence
Learning and information management competence
Entrepreneur, innovation and working life community competence
Learning outcomes
After completing the course you will be able to describe the service design process and its methods and to use them in development activities.
Content
Orientation to the service design thinking
Service design process
Service design methods and tools
Utilization of service design in development activities
Time and location
Ei käytössä JAMKssa
Learning materials and recommended literature
Soveltuvin osin:
Grönroos, C. 2009. Palvelujen johtaminen ja markkinointi. Tampere: Talentum.
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Liettua: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Stickdorn, M., Hormess, M., Lawrence, A. & Schneider, J. 2018. This is service design doing. Canada: O´Reilly.
Tuulaniemi, J. 2011. Palvelumuotoilu. Hämeenlinna: Talentum.
+ muu opintojaksolla suositeltu aineisto.
Teaching methods
Käänteinen luokkahuone
Webinaari (läsnäolovelvoite): pienryhmätyöskentely ja luento
Itsenäinen yksilötyöskentely
Itsenäinen ryhmätyöskentely
Oppimistehtävät: Ennakkotehtävät, oppimisportfolio, projektityö ryhmässä
Nauhotetut verkkoluennot/Podcastit/Äänitteet
Practical training and working life connections
Työelämälähtöinen palvelumuotoiluprojekti (ryhmätyö)
Student workload
1. Ennakkotehtävien tekeminen. Arviointi hyväksytty/hylätty, osallistuminen webinaareihin + niihin valmistautuminen 1 op. Webinaarit ovat läsnäolovelvollisia.
3. Projektityö pienryhmissä 3 op. Arviointi 1-5.
4. Oppimisportfolio 1 op. Arviointi 1-5
5. Itsearviointi hyväksytty/täydennettävä
Yhteensä 5 op (135 h)
Content scheduling
Johdanto palvelumuotoiluajatteluun:
Opintojakso alkaa tammikuussa 2023 ennakkotehtävällä
Webinaari 1 tammikuu 2023
Itsenäinen pienryhmätyöskentely
Webinaari 2 helmikuu 2023
Itsenäinen pienryhmätyöskentely
Webinaari 3 maaliskuu 2023
Itsenäinen pienryhmätyöskentely
Webinaari 4 huhtikuu 2023
Palvelumuotoilu kehittämistehtävän esittäminen
Portfolion palautus ja itsearviointi huhtikuu 2023
Further information for students
Arviointimenetelmät:
Reflektiivinen itsearviointi, vertaisarviointi, jatkuva palaute ja kokoava loppuarviointi.
1. Ennakkotehtävien arviointi hyväksytty/täydennettävä
2. Osallistuminen webinaareihin
3. Projektityö pienryhmissä arviointi 1-5. Määrittelee 50% opintojakson kokonaisarvosanasta.
4. Oppimisportfolio arviointi 1-5. Määrittelee 50% opintojakson kokonaisarvosanasta.
Evaluation scale
0-5
Evaluation criteria, satisfactory (1-2)
Sufficient 1
The student is able to describe the service design process and one of the main methods. The student is able to utilize one phase and method of the service design process in development activities.
Satisfactory 2
The student understands the service design process as a whole, and is able to use two methods in development activities.
Evaluation criteria, good (3-4)
Good 3
The student is able to apply the service design process and its main methods to development activities.He or she uses research-based knowledge to support his or her conclusions.
Very Good 4
In addition to the previous levels, the student is able to analyze the stages of the service design process in development activities based on research knowledge. In addition, he or she is able to analyze the data he or she has collected with the main methods of service design and draw conclusions.
Evaluation criteria, excellent (5)
Excellent 5
In addition to the previous levels, the student critically evaluates the service design process and methods applied to the development activities. He or she draws conclusions and suggestions for development in accordance with the service design process.
Enrollment
01.11.2021 - 09.01.2022
Timing
07.02.2022 - 20.05.2022
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Online learning
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Seats
15 - 40
Degree programmes
- Master's Degree Programme in Project Management
- Master's Degree Programme in Business Network Management
- Master’s Degree Programme in Health Care and Social Services
Teachers
- Emilia Lahdenperä
Teacher in charge
Emilia Lahdenperä
Groups
-
ZJA21SSYPAvoin AMK, sote, Projektijohtaminen, YAMK-polku
-
YSB21S1Projektijohtaminen YAMK
Objectives
The purpose of the course
The purpose of this course is to provide knowledge and skills to utilize service design and customer-centered approach in development activities at private, public and non-governmental organizations. The course focuses on methods and the stages of the service design process.
Competences
Project management competence
Learning and information management competence
Entrepreneur, innovation and working life community competence
Learning outcomes
After completing the course you will be able to describe the service design process and its methods and to use them in development activities.
Content
Orientation to the service design thinking
Service design process
Service design methods and tools
Utilization of service design in development activities
Time and location
Ei käytössä JAMKssa
Learning materials and recommended literature
Soveltuvin osin:
Grönroos, C. 2009. Palvelujen johtaminen ja markkinointi. Tampere: Talentum.
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Liettua: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Stickdorn, M., Hormess, M., Lawrence, A. & Schneider, J. 2018. This is service design doing. Canada: O´Reilly.
Tuulaniemi, J. 2011. Palvelumuotoilu. Hämeenlinna: Talentum.
+ muu opintojaksolla suositeltu aineisto.
Teaching methods
Käänteinen luokkahuone
Webinaari (läsnäolovelvoite): pienryhmätyöskentely ja luento
Itsenäinen yksilötyöskentely
Itsenäinen ryhmätyöskentely
Oppimistehtävät: Ennakkotehtävät, blogikokokoelma, projektityö ryhmässä
Nauhotetut verkkoluennot/Podcastit/Äänitteet
Practical training and working life connections
Työelämälähtöinen palvelumuotoiluprojekti (ryhmätyö)
Student workload
1. Ennakkotehtävien tekeminen 1 op. Arviointi hyväksytty/hylätty.
2. Osallistuminen webinaareihin + niihin valmistautuminen 1 op. Webinaarit ovat läsnäolovelvollisia.
3. Projektityö pienryhmissä 3 op. Arviointi 1-5.
4. Oppimisportfolio (työstäminen sisältyy opintojakson aktiviteetteihin). Arviointi 1-5
5. Itsearviointi
Yhteensä 135 h
Content scheduling
Johdanto palvelumuotoiluajatteluun:
Opintojakso alkaa helmikuussa 2022 ennakkotehtävällä
Webinaari 1 maaliskuu 2022
Itsenäinen pienryhmätyöskentely
Webinaari 2 huhtikuu 2022
Itsenäinen pienryhmätyöskentely
Webinaari 3 huhtikuu 2022
Itsenäinen pienryhmätyöskentely
Webinaari 4 toukokuu
Palvelumuotoilu kehittämistehtävän esittäminen
Further information for students
Arviointimenetelmät:
Reflektiivinen itsearviointi, vertaisarviointi, jatkuva palaute ja kokoava loppuarviointi.
1. Ennakkotehtävien arviointi hyväksytty/täydennettävä
2. Osallistuminen webinaareihin
3. Projektityö pienryhmissä arviointi 1-5. Määrittelee 50% opintojakson kokonaisarvosanasta.
4. Oppimisportfolio arviointi 1-5. Määrittelee 50% opintojakson kokonaisarvosanasta.
Evaluation scale
0-5
Evaluation criteria, satisfactory (1-2)
Sufficient 1
The student is able to describe the service design process and one of the main methods. The student is able to utilize one phase and method of the service design process in development activities.
Satisfactory 2
The student understands the service design process as a whole, and is able to use two methods in development activities.
Evaluation criteria, good (3-4)
Good 3
The student is able to apply the service design process and its main methods to development activities.He or she uses research-based knowledge to support his or her conclusions.
Very Good 4
In addition to the previous levels, the student is able to analyze the stages of the service design process in development activities based on research knowledge. In addition, he or she is able to analyze the data he or she has collected with the main methods of service design and draw conclusions.
Evaluation criteria, excellent (5)
Excellent 5
In addition to the previous levels, the student critically evaluates the service design process and methods applied to the development activities. He or she draws conclusions and suggestions for development in accordance with the service design process.