Accessibility in Tourism Marketing CommunicationsLaajuus (5 cr)
Code: MT00CK84
Credits
5 op
Teaching language
- English
- Finnish
Responsible person
- Petra Blinnikka
- Riitta Koivisto
Objective
The purpose of this course is to deepen your understanding in accessible tourism and marketing communications. You will learn how to assess and improve the accessibility of tourism company's marketing communications, with the main focus being on the accessibility of company's website content and services. After this course you will understand how to design and improve the digital marketing communications for tourism business according to accessibility principles, taking into account the needs of different customer target groups.
After this course you know how to consider the customer needs and accessibility principles in digital marketing. You know what digital accessibility is and can identify accessibility issues in digital sales channels. You know how to analyze the accessibility of digital content and marketing communication channels.
Content
- Accessible marketing communications
- Accessibility and customer needs
- Website accessibility
- Accessible files
- Accessibility in digital marketing and sales channels
Qualifications
Understanding the basics of marketing communications
Understanding the special features of accessible tourism
Assessment criteria, satisfactory (1)
1 (Sufficient) You know what digital accessibility is and can identify accessibility in digital sales channels. You know how to analyze the accessibility of digital content and marketing communication channels. You know how to consider the customer needs and accessibility principles in digital marketing.
2 (Satisfactory) You understand what digital accessibility is and can identify accessibility in digital sales channels. You understand analyzing the accessibility of digital content and marketing communication channels. You understand how to consider the customer needs and accessibility principles in digital marketing.
Assessment criteria, good (3)
3 (Good) You can explain what digital accessibility is and can identify and address accessibility in digital sales channels. You understand analyzing the accessibility of digital content and marketing communication channels. You demonstrate how to consider the customer needs and accessibility principles in digital marketing.
4 (Very Good) You demonstrate what digital accessibility is and can identify and address accessibility in digital sales channels. You demonstrate how to analyze the accessibility of digital content and marketing communication channels. You take into account the customer needs and accessibility principles in digital marketing.
Assessment criteria, excellent (5)
5 (Excellent) You evidence your understanding of digital accessibility and can identify and address accessibility in digital sales channels. You can critically analyze the accessibility of digital content and marketing communication channels. You are able to develop digital marketing taken into account the customer needs and accessibility principles widely.
Further information
This course is part of Accessible Tourism education package (15 credits) offered by Jamk University of Applied Sciences. That package includes online courses Accessible Tourism (5 credits), Accessibility in tourism marketing communication (5 credits) and Management of accessible tourism services (5 credits).
Enrollment
19.11.2024 - 09.03.2025
Timing
17.03.2025 - 20.05.2025
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Online learning
Unit
School of Business
Teaching languages
- Finnish
Degree programmes
- Bachelor's Degree Programme in Tourism Management
Teachers
- Upe Nykänen
- Riitta Koivisto
Groups
-
ZJA25KMAvoin amk, marata
-
ZJK25KMKorkeakoulujen välinen yhteistyö, MARATA
Objectives
The purpose of this course is to deepen your understanding in accessible tourism and marketing communications. You will learn how to assess and improve the accessibility of tourism company's marketing communications, with the main focus being on the accessibility of company's website content and services. After this course you will understand how to design and improve the digital marketing communications for tourism business according to accessibility principles, taking into account the needs of different customer target groups.
After this course you know how to consider the customer needs and accessibility principles in digital marketing. You know what digital accessibility is and can identify accessibility issues in digital sales channels. You know how to analyze the accessibility of digital content and marketing communication channels.
Content
- Accessible marketing communications
- Accessibility and customer needs
- Website accessibility
- Accessible files
- Accessibility in digital marketing and sales channels
Time and location
The course uses Moodle e-learning workspace, where you will find course information and study materials. There are four webinars and two guidance meetings in Zoom during this course and in between the webinars the students study independently according to the instructions given by teachers.
Learning materials and recommended literature
Jyväskylän ammattikorkeakoulu (2022). Matkailun saavutettavuutta vastuullisesti: Näkökulmia fyysiseen, digitaaliseen ja inklusiiviseen saavutettavuuteen Keski-Suomessa 2021–2022. https://urn.fi/URN:ISBN:978-951-830-643-9
Saavutettavuuskirjasto Celia. Saavutettavasti.fi https://www.saavutettavasti.fi/
Visit Finland (2021). Inklusiivisen matkailun opas. https://www.businessfinland.fi/4af114/globalassets/julkaisut/visit-finland/tutkimukset/2021/inklusiivisen_matkailun_opas-2021.pdf
Teaching methods
This course is an online course, including webinars, independent studying, improving accessibility of marketing communications in of a tourism company, discussion and co-learning.
Practical training and working life connections
During this course you will improve accessibility of tourism company’s marketing communications
International connections
You will learn also from international examples.
Alternative completion methods
You have the right to apply for recognition of your studies if you have prior learning. (More info: Jamk Degree Regulations, section 17.)
Student workload
Orientation into the course (5 hours): Familiarizing yourself with learning objectives, contents, assignments; organizing your time and own goals for learning.
Webinars and guidance (10 hours): You will attend the webinars and guidance sessions.
Independent studying and working with assignments (120 hours): Work according to instructions to improve the accessibility of tourism marketing communications.
Content scheduling
In the beginning of the course you will orientate to the course and familiarize yourself with accessible marketing communications and how to take customer needs into account. In the middle of the course you will focus on website accessibility and in the end there will be more about accessibility in documents, social media and videos. The assignments of this course will progress with the topics.
Further information for students
The teacher of this course will evaluate the assignments of the course, based on course evaluation criteria, and you will evaluate your own learning during the course.
Evaluation scale
0-5
Evaluation criteria, satisfactory (1-2)
1 (Sufficient) You know what digital accessibility is and can identify accessibility in digital sales channels. You know how to analyze the accessibility of digital content and marketing communication channels. You know how to consider the customer needs and accessibility principles in digital marketing.
2 (Satisfactory) You understand what digital accessibility is and can identify accessibility in digital sales channels. You understand analyzing the accessibility of digital content and marketing communication channels. You understand how to consider the customer needs and accessibility principles in digital marketing.
Evaluation criteria, good (3-4)
3 (Good) You can explain what digital accessibility is and can identify and address accessibility in digital sales channels. You understand analyzing the accessibility of digital content and marketing communication channels. You demonstrate how to consider the customer needs and accessibility principles in digital marketing.
4 (Very Good) You demonstrate what digital accessibility is and can identify and address accessibility in digital sales channels. You demonstrate how to analyze the accessibility of digital content and marketing communication channels. You take into account the customer needs and accessibility principles in digital marketing.
Evaluation criteria, excellent (5)
5 (Excellent) You evidence your understanding of digital accessibility and can identify and address accessibility in digital sales channels. You can critically analyze the accessibility of digital content and marketing communication channels. You are able to develop digital marketing taken into account the customer needs and accessibility principles widely.
Prerequisites
Understanding the basics of marketing communications
Understanding the special features of accessible tourism
Further information
This course is part of Accessible Tourism education package (15 credits) offered by Jamk University of Applied Sciences. That package includes online courses Accessible Tourism (5 credits), Accessibility in tourism marketing communication (5 credits) and Management of accessible tourism services (5 credits).
Enrollment
18.11.2024 - 09.01.2025
Timing
17.03.2025 - 19.05.2025
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Online learning
Unit
School of Business
Teaching languages
- English
Seats
20 - 70
Degree programmes
- Bachelor's Degree Programme in Tourism Management
Teachers
- Upe Nykänen
- Riitta Koivisto
Groups
-
MTM25VKBachelor's Degree Programme in Tourism Management,vaihto-opiskelu/Exchange studies
-
MTM23S1Bachelor's Degree Programme in Tourism Management
-
ZJA25KMAvoin amk, marata
-
ZJK25KMKorkeakoulujen välinen yhteistyö, MARATA
-
MTM22S1Bachelor's Degree Programme in Tourism Management
Objectives
The purpose of this course is to deepen your understanding in accessible tourism and marketing communications. You will learn how to assess and improve the accessibility of tourism company's marketing communications, with the main focus being on the accessibility of company's website content and services. After this course you will understand how to design and improve the digital marketing communications for tourism business according to accessibility principles, taking into account the needs of different customer target groups.
After this course you know how to consider the customer needs and accessibility principles in digital marketing. You know what digital accessibility is and can identify accessibility issues in digital sales channels. You know how to analyze the accessibility of digital content and marketing communication channels.
Content
- Accessible marketing communications
- Accessibility and customer needs
- Website accessibility
- Accessible files
- Accessibility in digital marketing and sales channels
Time and location
The course will have Moodle e-learning workspace, where you can find the timetable of webinars and all the materials. There are two webinars and personal guiding session in Zoom during this course, and in between the webinars students study independently according to the instructions given by the teacher.
Learning materials and recommended literature
Regional State Administrative Agency. Digital services are for everyone. www.webaccessibility.fi
Accessibility.com 2023. Digital Accessibility. www.accessibility.com/digital-accessibility13th
Dean Issacharoff 2020. Elementor Team Writes: How to Design for Web Accessibility — Key Principles & Tips. https://elementor.com/blog/web-accessibility-design-guide
European Comission. Web Accessibility. https://digital-strategy.ec.europa.eu/en/policies/web-accessibility
Visit Finland 2021. Guide to inclusive tourism. https://www.visitfinland.fi/4af121/globalassets/julkaisut/visit-finland/tutkimukset/2021/guide_to_inclusive_travel_2021.pdf.
Microsoft 2024. Create accessible office documents. https://support.microsoft.com/en-us/office/create-accessible-office-documents-868ecfcd-4f00-4224-b881-a65537a7c155
Alexa Heinrich 2024. Accessible Social - a beginner’s guide to creating inclusive social media content. Alexa Heinrich.
Teaching methods
The course is implemented online and it includes independent studying online, 2 virtual webinars and personal guiding session.
Practical training and working life connections
You can improve the accessibility of selected tourism company's website directly with tasks. If you are a student without an access to company's website, you will use the assignments to produce a development report for the tourism company of your choice.
International connections
Internationalisation aspect is accommodated to this implementation using also international examples and material of accessible tourism.
Alternative completion methods
You have the right to apply for recognition of your studies if you have prior learning (e.g. university studies completed elsewhere) that can be accredited towards the degree you are currently completing.
The recognition of prior learning is possible in three primary ways: accreditation (replacement or inclusion), recognition of informal learning and studification. More precise info: JAMK Degree Regulations, section 17.
Student workload
Orientation into the course (5 hours): Familiarizing yourself with learning objectives, contents, assignments; organizing your time and the own goals for learning.
Webinars (4,5 hours): You will attend to the webinars of this course (2 hours + 2,5 hours)
Guidance (0,5 hours) : You will attend to the online tutoring session.
Independent studying and working with assignments (125 hours)
Content scheduling
In the beginning of the course you will orientate to the course and familiarize yourself with accessible marketing communications and how to take customer needs into account. In the middle of the course you will focus on website accessibility and in the end there will be more about accessibility in documents, social media and videos. The assignments of this course will progress with the topics.
Further information for students
The teacher of this course will evaluate the assignments of the course, based on course evaluation criteria, and you will evaluate your own learning during the course. For passing the course you need to complete all the required assignments.
Open UAS 5
Campusonline 20
Evaluation scale
0-5
Evaluation criteria, satisfactory (1-2)
1 (Sufficient) You know what digital accessibility is and can identify accessibility in digital sales channels. You know how to analyze the accessibility of digital content and marketing communication channels. You know how to consider the customer needs and accessibility principles in digital marketing.
2 (Satisfactory) You understand what digital accessibility is and can identify accessibility in digital sales channels. You understand analyzing the accessibility of digital content and marketing communication channels. You understand how to consider the customer needs and accessibility principles in digital marketing.
Evaluation criteria, good (3-4)
3 (Good) You can explain what digital accessibility is and can identify and address accessibility in digital sales channels. You understand analyzing the accessibility of digital content and marketing communication channels. You demonstrate how to consider the customer needs and accessibility principles in digital marketing.
4 (Very Good) You demonstrate what digital accessibility is and can identify and address accessibility in digital sales channels. You demonstrate how to analyze the accessibility of digital content and marketing communication channels. You take into account the customer needs and accessibility principles in digital marketing.
Evaluation criteria, excellent (5)
5 (Excellent) You evidence your understanding of digital accessibility and can identify and address accessibility in digital sales channels. You can critically analyze the accessibility of digital content and marketing communication channels. You are able to develop digital marketing taken into account the customer needs and accessibility principles widely.
Prerequisites
Understanding the basics of marketing communications
Understanding the special features of accessible tourism
Further information
This course is part of Accessible Tourism education package (15 credits) offered by Jamk University of Applied Sciences. That package includes online courses Accessible Tourism (5 credits), Accessibility in tourism marketing communication (5 credits) and Management of accessible tourism services (5 credits).