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Manager's Communication SkillsLaajuus (5 cr)

Code: HL00BD80

Credits

5 op

Teaching language

  • Finnish

Responsible person

  • Kirsi Kemell

Objective

The object of the course
The object of the course is that you understand the significance of a supervisor’s interaction skills as a success factor for organizations and are able to develop interaction within the work community in a variety of situations.

Competences
Business competence
Operating in a workplace
Learning to learn

The learning objectives of the course
You acquire knowledge related to interaction skills and recognize different kinds of theories and methods. You recognize different areas of interaction and communications. You understand the connection between a supervisor’s interaction skills and work performance and employee commitment and well-being. You are capable of describing your own interaction style.

Content

Areas of interaction and communication
Diversity management
Organizational behaviour and emotions at workplace
Group dynamics
Interaction in challenging situations
Observing of interaction and development of own interaction skills

Tools
Methods for developing interaction in the work community

Qualifications

Basic knowlegde of the Business Administration.

Assessment criteria, satisfactory (1)

Adequate 1
You acquire knowledge related to interaction skills and recognize different kinds of theories and methods. You recognize different areas of interaction and communications. You understand the connection between a supervisor’s interaction skills and work performance and employee commitment and well-being. You are capable of describing your own interaction style. You are capable of creating illustrative documents related to the contents of the course.

Satisfactory 2
You are able to present knowledge related to interaction skills as well as different kinds of theories and methods. You recognize different areas of interaction and communications. You understand the effect of a supervisor’s interaction skills on work performance and employee commitment and well-being. You are capable of developing your own interaction style. You are able to utilize theories to prepare illustrative and consistent documents.

Assessment criteria, good (3)

Good 3
You are able to compare knowledge related to interaction skills as well as different kinds of theories and methods. You are able to identify areas of interaction and communications from different perspectives and are able to assess interaction in working life situations. You are able to analyze the effect of a supervisor’s interaction skills on work performance and employee commitment and well-being. You are capable of developing your own interaction style in a goal-oriented way. You are able to use relevant theories to prepare illustrative, consistent and well-reasoned documents.

Very good 4
You compare and analyze knowledge related to interaction skills as well as different kinds of theories and methods. You are able to identify areas of interaction and communications from different perspectives and are able to analyze interaction in working life situations. You are able to plan solution alternatives to increase the effect of the supervisor’s interaction skills on work performance and employee commitment and well-being. You are capable of developing your own interaction style in a goal-oriented way. Your reporting is logical, analytical and competent, and you are able to evaluate the contents of the documents you have prepared.

Assessment criteria, excellent (5)

Excellent 5
You are able to create new perspectives on the development of interaction skills based on different kinds of theories and methods. You are able to analyze interaction in working life situations and plan and develop solution alternatives to increase the effect of the supervisor’s interaction skills on work performance and employee commitment and well-being. You are capable of developing your own interaction style and directing the workplace community atmosphere in a goal-oriented manner. Your reporting is logical and convincing and demonstrates critical thinking. You are capable of preparing documents that meet the professional requirements.

Enrollment

18.11.2024 - 09.01.2025

Timing

13.01.2025 - 19.05.2025

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Business

Campus

Main Campus

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Bachelor's Degree Programme in Business Management
  • Bachelor's Degree Programme in Construction Management
Teachers
  • Anita Hukkanen
Groups
  • HTL22S1
    Liiketalouden tutkinto-ohjelma (AMK)

Objectives

The object of the course
The object of the course is that you understand the significance of a supervisor’s interaction skills as a success factor for organizations and are able to develop interaction within the work community in a variety of situations.

Competences
Business competence
Operating in a workplace
Learning to learn

The learning objectives of the course
You acquire knowledge related to interaction skills and recognize different kinds of theories and methods. You recognize different areas of interaction and communications. You understand the connection between a supervisor’s interaction skills and work performance and employee commitment and well-being. You are capable of describing your own interaction style.

Content

Areas of interaction and communication
Diversity management
Organizational behaviour and emotions at workplace
Group dynamics
Interaction in challenging situations
Observing of interaction and development of own interaction skills

Tools
Methods for developing interaction in the work community

Time and location

Contact lessons weekly.

Learning materials and recommended literature

Kuusela, S. 2013. Esimiehen vuorovaikutustaidot. Helsinki: Talentum. Also available in eBook format.

Teacher´s materials in online learning environment.

Teaching methods

Active participation in weekly contact lessons. Demo exercises are done in the classroom.
Group assignment (groups are formed in the beginning of the course with teacher's support).
Individual working (preparation for contact lessons and graded learning assignment, portfolio).
Guidance is available after each contact lesson.

Practical training and working life connections

The exercises in contact lessons and learning assignments of the course are based on working life situations. The course also has changing visiting lecturers.

Exam dates and retake possibilities

No exams

Alternative completion methods

No alternative methods of execution.

Student workload

Contact lessons 20 h
Group work 35 h
Independent portfolio study 80h

Content scheduling

In the beginning of the course, we study and practice working life interaction situations. The presentations of the group assignment take place at the end of the course. The portfolio is a learning assignment that serves as a proof of competence in the end of the course.

Further information for students

The assessment of learning during the course is based on learning objectives, quality and criteria, and self-evaluation by the student plays an important role in the process. The assessment of the learning assignment supports the development of the student’s competence.

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Adequate 1
You acquire knowledge related to interaction skills and recognize different kinds of theories and methods. You recognize different areas of interaction and communications. You understand the connection between a supervisor’s interaction skills and work performance and employee commitment and well-being. You are capable of describing your own interaction style. You are capable of creating illustrative documents related to the contents of the course.

Satisfactory 2
You are able to present knowledge related to interaction skills as well as different kinds of theories and methods. You recognize different areas of interaction and communications. You understand the effect of a supervisor’s interaction skills on work performance and employee commitment and well-being. You are capable of developing your own interaction style. You are able to utilize theories to prepare illustrative and consistent documents.

Evaluation criteria, good (3-4)

Good 3
You are able to compare knowledge related to interaction skills as well as different kinds of theories and methods. You are able to identify areas of interaction and communications from different perspectives and are able to assess interaction in working life situations. You are able to analyze the effect of a supervisor’s interaction skills on work performance and employee commitment and well-being. You are capable of developing your own interaction style in a goal-oriented way. You are able to use relevant theories to prepare illustrative, consistent and well-reasoned documents.

Very good 4
You compare and analyze knowledge related to interaction skills as well as different kinds of theories and methods. You are able to identify areas of interaction and communications from different perspectives and are able to analyze interaction in working life situations. You are able to plan solution alternatives to increase the effect of the supervisor’s interaction skills on work performance and employee commitment and well-being. You are capable of developing your own interaction style in a goal-oriented way. Your reporting is logical, analytical and competent, and you are able to evaluate the contents of the documents you have prepared.

Evaluation criteria, excellent (5)

Excellent 5
You are able to create new perspectives on the development of interaction skills based on different kinds of theories and methods. You are able to analyze interaction in working life situations and plan and develop solution alternatives to increase the effect of the supervisor’s interaction skills on work performance and employee commitment and well-being. You are capable of developing your own interaction style and directing the workplace community atmosphere in a goal-oriented manner. Your reporting is logical and convincing and demonstrates critical thinking. You are capable of preparing documents that meet the professional requirements.

Prerequisites

Basic knowlegde of the Business Administration.

Enrollment

01.08.2024 - 22.08.2024

Timing

02.09.2024 - 13.12.2024

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Online learning

Unit

School of Business

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Bachelor's Degree Programme in Business Management
Teachers
  • Kirsi Kemell
Groups
  • HTL22SIY
    Liiketalouden tutkinto-ohjelma (AMK)
  • ZJA24SH4
    Avoin AMK, lita, esihenkilötyö, erillisryhmä

Objectives

The object of the course
The object of the course is that you understand the significance of a supervisor’s interaction skills as a success factor for organizations and are able to develop interaction within the work community in a variety of situations.

Competences
Business competence
Operating in a workplace
Learning to learn

The learning objectives of the course
You acquire knowledge related to interaction skills and recognize different kinds of theories and methods. You recognize different areas of interaction and communications. You understand the connection between a supervisor’s interaction skills and work performance and employee commitment and well-being. You are capable of describing your own interaction style.

Content

Areas of interaction and communication
Diversity management
Organizational behaviour and emotions at workplace
Group dynamics
Interaction in challenging situations
Observing of interaction and development of own interaction skills

Tools
Methods for developing interaction in the work community

Time and location

Online course with weekly webinars

Learning materials and recommended literature

Kuusela, S. 2013. Esimiehen vuorovaikutustaidot. Helsinki: Talentum. Also available in eBook format.

Teaching methods

Active participation in weekly online teaching. Participating in the webinars requires a working camera, headphones and microphone. Demo exercises are done in the webinars, so book a quiet time and place where you can focus on actively participating in the exercises.
Group assignment (groups are formed in the beginning of the course with teacher's support).
Individual working (preparation for online meetings and graded learning assignment, portfolio).
Guidance is available after each webinar.

Practical training and working life connections

The exercises in the webinars and learning assignments of the course are based on working life situations. The course also has changing visiting lecturers.

Exam dates and retake possibilities

No exams

Alternative completion methods

No alternative methods of executiion.

Student workload

Online webinars 20 h
Group work 35 h
Independent portfolio study 80h

Content scheduling

In the beginning of the course, we study and practice working life interaction situations. The presentations of the group assignment take place at the end of the course. The portfolio is a learning assignment that serves as a proof of competence in the end of the course.

Further information for students

The assessment of learning during the course is based on learning objectives, quality and criteria, and self-evaluation by the student plays an important role in the process. The assessment of the learning assignment supports the development of the student’s competence.

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Adequate 1
You acquire knowledge related to interaction skills and recognize different kinds of theories and methods. You recognize different areas of interaction and communications. You understand the connection between a supervisor’s interaction skills and work performance and employee commitment and well-being. You are capable of describing your own interaction style. You are capable of creating illustrative documents related to the contents of the course.

Satisfactory 2
You are able to present knowledge related to interaction skills as well as different kinds of theories and methods. You recognize different areas of interaction and communications. You understand the effect of a supervisor’s interaction skills on work performance and employee commitment and well-being. You are capable of developing your own interaction style. You are able to utilize theories to prepare illustrative and consistent documents.

Evaluation criteria, good (3-4)

Good 3
You are able to compare knowledge related to interaction skills as well as different kinds of theories and methods. You are able to identify areas of interaction and communications from different perspectives and are able to assess interaction in working life situations. You are able to analyze the effect of a supervisor’s interaction skills on work performance and employee commitment and well-being. You are capable of developing your own interaction style in a goal-oriented way. You are able to use relevant theories to prepare illustrative, consistent and well-reasoned documents.

Very good 4
You compare and analyze knowledge related to interaction skills as well as different kinds of theories and methods. You are able to identify areas of interaction and communications from different perspectives and are able to analyze interaction in working life situations. You are able to plan solution alternatives to increase the effect of the supervisor’s interaction skills on work performance and employee commitment and well-being. You are capable of developing your own interaction style in a goal-oriented way. Your reporting is logical, analytical and competent, and you are able to evaluate the contents of the documents you have prepared.

Evaluation criteria, excellent (5)

Excellent 5
You are able to create new perspectives on the development of interaction skills based on different kinds of theories and methods. You are able to analyze interaction in working life situations and plan and develop solution alternatives to increase the effect of the supervisor’s interaction skills on work performance and employee commitment and well-being. You are capable of developing your own interaction style and directing the workplace community atmosphere in a goal-oriented manner. Your reporting is logical and convincing and demonstrates critical thinking. You are capable of preparing documents that meet the professional requirements.

Prerequisites

Basic knowlegde of the Business Administration.

Enrollment

01.08.2023 - 24.08.2023

Timing

28.08.2023 - 19.12.2023

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Online learning

Unit

School of Business

Campus

Main Campus

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Bachelor's Degree Programme in Business Management
Teachers
  • Anita Hukkanen
  • Kirsi Kemell
Groups
  • HTL21S1
    Liiketalouden tutkinto-ohjelma (AMK)
  • HTL21SIY
    Liiketalouden tutkinto-ohjelma (AMK)
  • ZJA23SH4
    Avoin AMK, lita, esihenkilötyö, erillisryhmä

Objectives

The object of the course
The object of the course is that you understand the significance of a supervisor’s interaction skills as a success factor for organizations and are able to develop interaction within the work community in a variety of situations.

Competences
Business competence
Operating in a workplace
Learning to learn

The learning objectives of the course
You acquire knowledge related to interaction skills and recognize different kinds of theories and methods. You recognize different areas of interaction and communications. You understand the connection between a supervisor’s interaction skills and work performance and employee commitment and well-being. You are capable of describing your own interaction style.

Content

Areas of interaction and communication
Diversity management
Organizational behaviour and emotions at workplace
Group dynamics
Interaction in challenging situations
Observing of interaction and development of own interaction skills

Tools
Methods for developing interaction in the work community

Learning materials and recommended literature

Kuusela, S. 2013. Esimiehen vuorovaikutustaidot. Helsinki: Talentum. Also available in eBook format.

Teaching methods

Active participation in weekly online teaching
Group assignment
Individual working (preparation for online meetings and graded learning assignment, portfolio)

Student workload

Online webinars 20 h
Group work 35 h
Independent study 80h

Further information for students

The assessment of learning during the course is based on learning objectives, quality and criteria, and self-evaluation by the student plays an important role in the process. The assessment of the learning assignment supports the development of the student’s competence.

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Adequate 1
You acquire knowledge related to interaction skills and recognize different kinds of theories and methods. You recognize different areas of interaction and communications. You understand the connection between a supervisor’s interaction skills and work performance and employee commitment and well-being. You are capable of describing your own interaction style. You are capable of creating illustrative documents related to the contents of the course.

Satisfactory 2
You are able to present knowledge related to interaction skills as well as different kinds of theories and methods. You recognize different areas of interaction and communications. You understand the effect of a supervisor’s interaction skills on work performance and employee commitment and well-being. You are capable of developing your own interaction style. You are able to utilize theories to prepare illustrative and consistent documents.

Evaluation criteria, good (3-4)

Good 3
You are able to compare knowledge related to interaction skills as well as different kinds of theories and methods. You are able to identify areas of interaction and communications from different perspectives and are able to assess interaction in working life situations. You are able to analyze the effect of a supervisor’s interaction skills on work performance and employee commitment and well-being. You are capable of developing your own interaction style in a goal-oriented way. You are able to use relevant theories to prepare illustrative, consistent and well-reasoned documents.

Very good 4
You compare and analyze knowledge related to interaction skills as well as different kinds of theories and methods. You are able to identify areas of interaction and communications from different perspectives and are able to analyze interaction in working life situations. You are able to plan solution alternatives to increase the effect of the supervisor’s interaction skills on work performance and employee commitment and well-being. You are capable of developing your own interaction style in a goal-oriented way. Your reporting is logical, analytical and competent, and you are able to evaluate the contents of the documents you have prepared.

Evaluation criteria, excellent (5)

Excellent 5
You are able to create new perspectives on the development of interaction skills based on different kinds of theories and methods. You are able to analyze interaction in working life situations and plan and develop solution alternatives to increase the effect of the supervisor’s interaction skills on work performance and employee commitment and well-being. You are capable of developing your own interaction style and directing the workplace community atmosphere in a goal-oriented manner. Your reporting is logical and convincing and demonstrates critical thinking. You are capable of preparing documents that meet the professional requirements.

Prerequisites

Basic knowlegde of the Business Administration.

Enrollment

01.08.2022 - 25.08.2022

Timing

05.09.2022 - 16.12.2022

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Business

Campus

Main Campus

Teaching languages
  • Finnish
Seats

0 - 40

Degree programmes
  • Bachelor's Degree Programme in Business Management
Teachers
  • Kirsi Kemell
Groups
  • HTL20S1
    Liiketalous

Objectives

The object of the course
The object of the course is that you understand the significance of a supervisor’s interaction skills as a success factor for organizations and are able to develop interaction within the work community in a variety of situations.

Competences
Business competence
Operating in a workplace
Learning to learn

The learning objectives of the course
You acquire knowledge related to interaction skills and recognize different kinds of theories and methods. You recognize different areas of interaction and communications. You understand the connection between a supervisor’s interaction skills and work performance and employee commitment and well-being. You are capable of describing your own interaction style.

Content

Areas of interaction and communication
Diversity management
Organizational behaviour and emotions at workplace
Group dynamics
Interaction in challenging situations
Observing of interaction and development of own interaction skills

Tools
Methods for developing interaction in the work community

Learning materials and recommended literature

Kuusela, S. 2013. Esimiehen vuorovaikutustaidot. Helsinki: Talentum. Also available in eBook format.

Teaching methods

Active participation in weekly contact teaching
Group assignment
Individual working (preparation for classroom sessions and graded learning assignment, portfolio)

Student workload

Contact teaching 20 h
Group work 35 h
Independent study 80h

Further information for students

The assessment of learning during the course is based on learning objectives, quality and criteria, and self-evaluation by the student plays an important role in the process. The assessment of the learning assignment supports the development of the student’s competence.

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Adequate 1
You acquire knowledge related to interaction skills and recognize different kinds of theories and methods. You recognize different areas of interaction and communications. You understand the connection between a supervisor’s interaction skills and work performance and employee commitment and well-being. You are capable of describing your own interaction style. You are capable of creating illustrative documents related to the contents of the course.

Satisfactory 2
You are able to present knowledge related to interaction skills as well as different kinds of theories and methods. You recognize different areas of interaction and communications. You understand the effect of a supervisor’s interaction skills on work performance and employee commitment and well-being. You are capable of developing your own interaction style. You are able to utilize theories to prepare illustrative and consistent documents.

Evaluation criteria, good (3-4)

Good 3
You are able to compare knowledge related to interaction skills as well as different kinds of theories and methods. You are able to identify areas of interaction and communications from different perspectives and are able to assess interaction in working life situations. You are able to analyze the effect of a supervisor’s interaction skills on work performance and employee commitment and well-being. You are capable of developing your own interaction style in a goal-oriented way. You are able to use relevant theories to prepare illustrative, consistent and well-reasoned documents.

Very good 4
You compare and analyze knowledge related to interaction skills as well as different kinds of theories and methods. You are able to identify areas of interaction and communications from different perspectives and are able to analyze interaction in working life situations. You are able to plan solution alternatives to increase the effect of the supervisor’s interaction skills on work performance and employee commitment and well-being. You are capable of developing your own interaction style in a goal-oriented way. Your reporting is logical, analytical and competent, and you are able to evaluate the contents of the documents you have prepared.

Evaluation criteria, excellent (5)

Excellent 5
You are able to create new perspectives on the development of interaction skills based on different kinds of theories and methods. You are able to analyze interaction in working life situations and plan and develop solution alternatives to increase the effect of the supervisor’s interaction skills on work performance and employee commitment and well-being. You are capable of developing your own interaction style and directing the workplace community atmosphere in a goal-oriented manner. Your reporting is logical and convincing and demonstrates critical thinking. You are capable of preparing documents that meet the professional requirements.

Prerequisites

Basic knowlegde of the Business Administration.

Enrollment

01.08.2022 - 25.08.2022

Timing

05.09.2022 - 16.12.2022

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Online learning

Unit

School of Business

Campus

Main Campus

Teaching languages
  • Finnish
Seats

0 - 37

Degree programmes
  • Bachelor's Degree Programme in Business Management
Teachers
  • Kirsi Kemell
Groups
  • HTL20IY
    Bachelor's Degree Programme in Business Management
  • ZJA22SH
    Avoin AMK, lita

Objectives

The object of the course
The object of the course is that you understand the significance of a supervisor’s interaction skills as a success factor for organizations and are able to develop interaction within the work community in a variety of situations.

Competences
Business competence
Operating in a workplace
Learning to learn

The learning objectives of the course
You acquire knowledge related to interaction skills and recognize different kinds of theories and methods. You recognize different areas of interaction and communications. You understand the connection between a supervisor’s interaction skills and work performance and employee commitment and well-being. You are capable of describing your own interaction style.

Content

Areas of interaction and communication
Diversity management
Organizational behaviour and emotions at workplace
Group dynamics
Interaction in challenging situations
Observing of interaction and development of own interaction skills

Tools
Methods for developing interaction in the work community

Learning materials and recommended literature

Kuusela, S. 2013. Esimiehen vuorovaikutustaidot. Helsinki: Talentum. Also available in eBook format.

Teaching methods

Active participation in weekly online teaching
Group assignment
Individual working (preparation for online meetings and graded learning assignment, portfolio)

Student workload

Online webinars 20 h
Group work 35 h
Independent study 80h

Further information for students

The assessment of learning during the course is based on learning objectives, quality and criteria, and self-evaluation by the student plays an important role in the process. The assessment of the learning assignment supports the development of the student’s competence.

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Adequate 1
You acquire knowledge related to interaction skills and recognize different kinds of theories and methods. You recognize different areas of interaction and communications. You understand the connection between a supervisor’s interaction skills and work performance and employee commitment and well-being. You are capable of describing your own interaction style. You are capable of creating illustrative documents related to the contents of the course.

Satisfactory 2
You are able to present knowledge related to interaction skills as well as different kinds of theories and methods. You recognize different areas of interaction and communications. You understand the effect of a supervisor’s interaction skills on work performance and employee commitment and well-being. You are capable of developing your own interaction style. You are able to utilize theories to prepare illustrative and consistent documents.

Evaluation criteria, good (3-4)

Good 3
You are able to compare knowledge related to interaction skills as well as different kinds of theories and methods. You are able to identify areas of interaction and communications from different perspectives and are able to assess interaction in working life situations. You are able to analyze the effect of a supervisor’s interaction skills on work performance and employee commitment and well-being. You are capable of developing your own interaction style in a goal-oriented way. You are able to use relevant theories to prepare illustrative, consistent and well-reasoned documents.

Very good 4
You compare and analyze knowledge related to interaction skills as well as different kinds of theories and methods. You are able to identify areas of interaction and communications from different perspectives and are able to analyze interaction in working life situations. You are able to plan solution alternatives to increase the effect of the supervisor’s interaction skills on work performance and employee commitment and well-being. You are capable of developing your own interaction style in a goal-oriented way. Your reporting is logical, analytical and competent, and you are able to evaluate the contents of the documents you have prepared.

Evaluation criteria, excellent (5)

Excellent 5
You are able to create new perspectives on the development of interaction skills based on different kinds of theories and methods. You are able to analyze interaction in working life situations and plan and develop solution alternatives to increase the effect of the supervisor’s interaction skills on work performance and employee commitment and well-being. You are capable of developing your own interaction style and directing the workplace community atmosphere in a goal-oriented manner. Your reporting is logical and convincing and demonstrates critical thinking. You are capable of preparing documents that meet the professional requirements.

Prerequisites

Basic knowlegde of the Business Administration.