Service Design and DevelopmentLaajuus (5 cr)

Objective

The purpose of the course
The purpose of this course is to provide knowledge and skills to utilize service design and customer-centered approach in development activities at private, public and non-governmental organizations. The course focuses on methods and the stages of the service design process.

Competences
Operating in a workplace
Learning to learn
Proactive development
Sustainable development

Learning outcomes
After completing the course you will understand mechanism of customer experiences and be able to describe the service design process and its methods and to use them in development activities. You can justify the need for development based on evidence and understand the importance of customer experience in development. You know how to apply the process and methods of service design in customer-oriented working life development activities.

Content

Orientation to the service design thinking
Service design process
Customer orientation as a starting point for service design
Service design methods and tools
Utilization of service design in development activities

Assessment criteria, satisfactory (1)

Evaluation Pass/Fail

Pass:
The student can describe the service design process and its key methods and justify their choice based on evidence. The student knows how to apply the service design process and its methods in a goal-oriented manner in the development of working life. The student understands the factors influencing the formation of the customer's experience and knows how to use them in development activities based on evidence.