Academic year 2020 - 2021

• Sport Tourism (MMPG1810-3001),
       15.02.2021 – 25.04.2021,  5 cr  (MTM21VK, ...) — Online learning +-
  Learning outcomes of the course

  Upon completing this course you will be able to
  - identify different actors and operations in sport tourism.
  - understand the motives of sport tourists and the theme’s significance to the competitiveness of companies.
  - understand the concepts, phenomena and special characteristics related to sport tourism nationally and internationally.
  - identify the sustainability and environmental issues affecting sport tourism.

  Prerequisites and co-requisites

  Tourism and/or sport business studies.

  Course contents

  Special characteristics of sport tourism
  Sport and the tourism experiences
  Sport tourism markets
  Sport tourism development
  Sport event tourism
  Sustainability in sport tourism

  Assessment criteria

  Assessment criteria - grade 1 and 2

  1 (Adequate)
  The student can define concepts related to sport tourism. The student understands multiple perspectives in content matter. The student identifies topics in global and national levels.
  
  2 (Satisfactory)
  The student understands the concepts and special characteristics related to sport tourism. The student can explain multiple perspectives in content matter. The student can give examples on topics in global and national levels.

  Assessment criteria - grade 3 and 4

  3 (Good)
  The student illustrates the concepts related to sport tourism. The student demonstrates multiple perspectives in content matter. The student differentiates topics in global and national levels.
  
  4 (Very Good)
  The student is able to analyze the concepts related to sport tourism. The student compares multiple perspectives in content matter. The student can evaluate topics in global and national levels.

  Assessment criteria - grade 5

  5 (Excellent)
  The student analyzes the concepts related to sport tourism. The student compares multiple perspectives in content matter and displays creativeness in exercises. The student can evaluate critically topics in global and national levels.

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  Language of instruction

  English

  Location and time

  Optima platform.

  Planned learning activities, teaching methods and guidance

  Online course:
  Virtual lectures, readings, assignments, discussions.

  Learning materials and recommended literature

  Brent W. Ritchie, Daryl Adair: Sport Tourism: Interrelations, Impacts and Issues (2004)
  
  Simon Hudson, Bennet P. Lientz and Kathryn Rea Hudson: Sport and Adventure Tourism (2002)
  
  Mark Dodds, Kevin Heisey and Aila Ahonen: Routledge Handbook of International Sport Business (2017) (sport tourism section).

  Lecturer(s)

  Robert Päkk

  Timing

  15.02.2021 - 25.04.2021

  Learning assignments and student workload

  Online lectures 15 hours
  Individual study 60 hours
  Assignments 50 hours
  Discussions 10 hours

  Groups

  • MTM21VK
  • MRE18SB
  • ZJA20SMTP
  • ZJK21KM
  • MRE18SA
  • MTM20S1
  • MTM19S1

  Seats

  0 - 60

  Assessment methods

  CampusOnline: 20
  Avoin AMK (Open UAS) 5
  Exchange students: 15

  Degree Programme

  Bachelor's Degree Programme in Tourism Management

  Mode of delivery

  Online learning

  Share of virtual studies

  5 cr

  Credits

  • 5 cr

  Unit

  Liiketoimintayksikkö
• Wellbeing Tourism (MMPG1700-3001),
       15.02.2021 – 25.04.2021,  5 cr  (MTM21VK, ...) — Online learning +-
  Learning outcomes of the course

  The object of the course
  After completing this course, you will know what makes wellbeing tourism a unique and profitable market. You will gain insight about wellbeing tourism in Finland and abroad and can begin to understand what kind of wellbeing tourism services are suitable for different customer segments.
  
  Course competences
  MTMCU Customerships
  MTMNE Networks
  MTMRE Responsibility
  MTMTI Tourism Industry
  
  The learning objectives of the course
  You are able to identify different actors and operations in wellbeing tourism. You understand the motives of wellbeing tourists and the theme’s significance to the competitiveness of companies. You understand the concepts, phenomena and special characteristics related to responsible wellbeing tourism nationally and internationally. You know the national theme-promoting strategies and development policies.

  Prerequisites and co-requisites

  You have studied tourism and understand general concepts and phenomena related to tourism. You understand how the tourism industry has developed and what it comprises in Finland and abroad.

  Course contents

  The principal contents of this course are (1) Wellbeing tourism concepts and phenomena, (2) Wellbeing tourism nationally and internationally, (3) Wellbeing tourism services, (4) Wellbeing tourism actors and customers, (5) Special characteristics and strategic emphases, (6) Ecological, economical and socio-cultural responsibility.

  Assessment criteria

  Assessment criteria - grade 1 and 2

  Assessment is based on learning objectives and is both qualitative and quantitative. Assessment is implemented by students (self-assessment), peers, and the teacher. Unless otherwise defined in the curriculum, a course accepted as completed is assessed on the following five-step scale:
  
  The course assessment is Fail (0) if the student fails to achieve the minimum learning objectives for passing the course.
  
  1 (Sufficient) The student can define concepts related to wellbeing tourism. You can identify multiple actors and perspectives in wellbeing tourism in global and national levels. You can point out national theme-promoting strategies and development policies.
  
  2 (Satisfactory) You can define concepts and special characteristics related to wellbeing tourism. You can describe multiple actors, customers and perspectives in wellbeing tourism in global and national levels. You can explain and give examples of national theme-promoting strategies and development policies.

  Assessment criteria - grade 3 and 4

  3 (Good) You define and explain concepts and special characteristics related to wellbeing tourism. You examine multiple actors, customers and perspectives in wellbeing tourism in global and national levels. You can evaluate responsible wellbeing tourism. You discuss the national theme-promoting strategies and development policies.
  
  4 (Very Good) You analyze concepts and special characteristics related to wellbeing tourism. You discuss and compare multiple perspectives in wellbeing tourism in global and national levels. You evaluate the responsibility of wellbeing tourism actors, services and operations. You examine national theme-promoting strategies and development policies.

  Assessment criteria - grade 5

  5 (Excellent) You show analytical examination of concepts and special characteristics related to wellbeing tourism. You are able to critically evaluate and discuss multiple perspectives in wellbeing tourism in global and national levels. You discuss the responsibility dimensions related to wellbeing tourism actors, services and operations. You examine and compare national theme-promoting strategies and development policies.

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  Language of instruction

  English

  Planned learning activities, teaching methods and guidance

  Online lectures/ videos
  independent reading materials and information search
  online discussions
  Versatile independent assignments (eg. quiz, written text)
  
  Required tools: fast Internet connection, computer, MS Office.

  Learning materials and recommended literature

  Global Wellness Tourism Economy Report. Global Wellness Institute. (latest e-report)
  Grénman, M. & Räikkönen, J. 2015. Well-being and wellness tourism – Same, same but different? Conceptual discussions and empirical evidence. Matkailututkimus, 11, 1, 7–25.
  Konu, H. 2010. Identifying potential wellbeing tourism segments in Finland. Tourism Review, 65, 2, 41-51.
  Smith, M. & Diekman, A. 2017. Tourism and wellbeing. Annals of Tourism Research, 66, 1–13.
  Tuohino, H., Björk, P. & Konu, H. 2011. Wellbeing Tourism in Finland: Finland as a competitive wellbeing tourism destination. University of Eastern Finland. (e-report)

  Lecturer(s)

  Henna Siltanen

  Working life cooperation

  Possible case work provided by wellbeing tourism companies.

  Exam dates and re-exam possibilities

  No exams.

  Internationality

  Case examples and assignments with both national and global perspective.

  Timing

  15.02.2021 - 25.04.2021

  Learning assignments and student workload

  Distance learning (135h) Online lectures and videos 30h Reading material 20h Assignments and information search 85h

  Content scheduling

  Assignments have a recommended schedule. Latest deadline for all assignments is at the end of the course. No webinars that require attendance at a given time.

  Groups

  • MTM21VK
  • MRE18SB
  • ZJA20SMTP
  • ZJK21KM
  • MRE18SA
  • MTM20S1
  • MTM19S1

  Seats

  0 - 60

  Assessment methods

  All assignments are assessed as approved-failed. Half-time feedback is provided by teacher if assignments are returned by the recommended schedule.
  
  CampusOnline: 20
  Avoin AMK (Open UAS) 5
  Exchange students: 15

  Degree Programme

  Bachelor's Degree Programme in Tourism Management

  Mode of delivery

  Online learning

  Share of virtual studies

  5 cr

  Credits

  • 5 cr

  Unit

  Liiketoimintayksikkö
• Team and Client - Multidisciplinary Business Project Course (HBIETE03-3001),
       11.01.2021 – 21.05.2021,  5 cr  (SNS18S1, ...) — Face-to-face +-
  Learning outcomes of the course

  After completing the course, you will be able to:
  - Identify your competence in project-based and multicultural teamwork
  - Know the principles of the project work
  - Work as a member in a multicultural project group
  - Set project goals, prepare a project plan, assess your time management and workloads, implement the project and present its results to the client and peer group
  - Act in co-operation with the client.
  
  This course happens in co-operation with Jyväskylä University. Some of the meetings will be organized in their premises. Piia Hynynen is the contact person at JAMK.

  Prerequisites and co-requisites

  Intermediate studies in the major subject (JYU), 1st year studies at JAMK or similar knowledge.

  Course contents

  The student teams and client companies will be selected at the start of the course. Each team will receive a preliminary client’s assignment that will be further specified together with the client. During the project, the team will provide the client with fresh information and new ideas from a multicultural viewpoint.
  
  Implementing the client project includes:
  - preparing and presenting the project plan
  - intermediate reporting
  - practical implementation of the client project
  - preparing a final report on the project
  - presenting the project results and output to the client and other students on the course.

  Assessment criteria

  Assessment criteria, passed/failed

  In order to join the course you must first apply via Jyväskylä University website. Peppi enrolment is not enough.
  
  If you get accepted you need to do this to pass the course:
  - join the team meetings
  - participate actively in the project
  - complete the necessary reporting

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  Language of instruction

  English

  Planned learning activities, teaching methods and guidance

  Face-to-face learning, multidisciplinary groupwork, JAMK and JYU (University of Jyväskylä) students working together to solve the customer projects.

  Lecturer(s)

  Piia Hynynen

  Timing

  11.01.2021 - 21.05.2021

  Learning assignments and student workload

  One credit corresponds to an average of 27 hours of work, which means that the load of five credits is approximately 135 hours.

  Groups

  • SNS18S1
  • HBI18S1
  • HBI19S1
  • SNS19S1
  • TLE19S1
  • HTG20S1
  • TLE18S1
  • MTM19S1
  • HBI18K1

  Degree Programme

  Bachelor's Degree Programme in International Business, Bachelor's Degree Programme in Nursing, Bachelor's Degree Programme in Tourism Management, Bachelor's Degree Programme in Purchasing and Logistics Engineering, Bachelor's Degree Programme in Business Information Technology

  Mode of delivery

  Face-to-face

  Credits

  • 5 cr

  Unit

  Liiketoimintayksikkö
• Practical Training 1 (MWMHW100-3001),
       31.08.2020 – 31.07.2021,  15 cr  (MTM20S1, ...) — Face-to-face +-
  Learning outcomes of the course

  The student recognizes vocational learning objectives based on his/her Personal Learning Plan. The student has the working life and customer service skills of the service fields and he/she has familiarised him-/herself with the company/organisation’s operations. The student can describe and analyse the service and production processes of his/her practical training place. The student becomes more certain about his/her professional direction and is able to set further goals for the development of his/her competence in line with the career plan.

  Prerequisites and co-requisites

  -

  Course contents

  Job-hunting skills (networks, CV, application, channels)
  International opportunities in the field
  Practical training search process
  Practical training plan
  Practical training reporting
  Reflection of own competence and professional development.

  Assessment criteria

  Assessment criteria - grade 1 and 2

  Assessment methods are based on learning objectives. Assessment is qualitative, based on a criteria and the student's self-assessment plays an important role in it.Accreditation procedures are described in the Degree Regulations and Study Guide. Further information about possible course-specific arrangements is available from Course tutor.

  Assessment criteria, passed/failed

  Assessment methods are based on learning objectives. Assessment is qualitative, based on a criteria and the student's self-assessment plays an important role in it.Accreditation procedures are described in the Degree Regulations and Study Guide. Further information about possible course-specific arrangements is available from Course tutor.

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  Language of instruction

  English

  Planned learning activities, teaching methods and guidance

  Practical Training info, assignments and learning at workplace.
  Guidance during practical training and employer's feedback.
  Self-evaluation

  Lecturer(s)

  Ani Lietonen

  Internationality

  Information on the international possibilities for practical training and the grant application process are introduced at the Practical Training Info. The info is compulsory for all.

  Timing

  31.08.2020 - 31.07.2021

  Learning assignments and student workload

  The course work equals to 405h of student work as follows:
  Participation at Info sessions and the application process for the placement (5h)
  Actual practical training (364h)
  Meeting/discussion with PT coordinator during traineeship (1h)
  Practical training report (30h)
  Vlog or blog (5 h)

  Content scheduling

  Practical training info session in November
  Practical training abroad info session in February
  Practical training is completed after the first year studies during the first semester.

  Groups

  • MTM20S1
  • MTM19S1

  Alternative learning methods

  See Study Guide on recognition on prior learning.

  Assessment methods

  Self-evaluation: evaluating and analysing own skills and their development in the the report and vlog/blog.
  Practical training coordinator's feedback during the PT
  Continuous feedback and final evaluation at the workplace from the PT supervisor

  Degree Programme

  Bachelor's Degree Programme in Tourism Management

  Mode of delivery

  Face-to-face

  Credits

  • 15 cr

  Unit

  Liiketoimintayksikkö
• Swedish for Working Life (ZWPC0320-3002),
       11.01.2021 – 21.05.2021,  4 cr  (ZJA20SMTP, ...) — Face-to-face +-
  Learning outcomes of the course

  After completing the course, you are able to mainly communicate understandably in speech and writing in simple and routine work tasks and other situations.
  
  After completing the course, you can tell about yourself and your skills when, for example, applying for a job. You are able to perform in Swedish in the communication and interaction situations of working life and in your central field-specific work duties, such as appointments, guidance, field-specific emails, and customer service situations. You are able to assess your language skills in Swedish and have motivation to further your skills based on the principles of life-long learning. You act responsibly and abide by established agreements.

  Prerequisites and co-requisites

  Level A2 or B1 in the European Framework of Reference.
  
  This means that you are able to communicate understandably in speech and writing in familiar and routine situations when the course starts. You also understand clear speech and text dealing with familiar topics, such as introducing yourself and others and discussing studies and work. You have a sufficient command of the basic structures of Swedish, such as the use of personal pronouns, the use and inflection of nouns and adjectives, the verbs tenses, and the word order of main and subordinate clauses. Your vocabulary is sufficient for everyday situations. The level of your pronunciation is sufficient for the delivery of the content.

  Course contents

  During the course, you will study the following contents:
  - studies and applying for a job
  - oral and written communication situations in working life, for example appointments, small talk, customer service, telephone conversations, emails, and opinions
  - producing formal written Swedish, such as reports, instructions, or summaries
  - central field-specific terminology
  - a field-specific, advanced part carried out as a workshop, a project, a portfolio, a report, or familiarization with working life

  Assessment criteria

  Assessment criteria - grade 1 and 2

  1 You can mainly communicate understandably in speech and writing in simple and routine work tasks and other situations although your language use is at times slow and incoherent. You understand the central content of clear speech and text dealing with familiar topics. You have a sufficient command of the basic structures and vocabulary for the delivery of the message. The level of your pronunciation is sufficient for the delivery of the main content of your message. You act responsibly and abide by established agreements.
  
  2 You are able to communicate understandably in speech and writing in familiar and routine work tasks and situations although your language use is at times slow and incoherent. You understand clear speech and text dealing with familiar topics. You have an adequate command of the basic structures of the language. Your vocabulary is sufficient for everyday situations and reasonably adequate for basic field-specific situations. The level of your pronunciation is sufficient for the delivery of the content of your message. You act responsibly and abide by established agreements.

  Assessment criteria - grade 3 and 4

  3 You can manage well in speech and writing in your work tasks and other everyday situations. You are able to write a text with coherent content. You understand speech with a normal tempo but unusual topics and speech deviating from standard use cause difficulties. You can understand even demanding written content related to your field although some details may remain unclear. You can use the grammatical structures of the language in a versatile way, and their mistakes do not hinder communication. Your command of the vocabulary of the language is sufficient for communicating the central content in different work tasks and situations. Your pronunciation is understandable. You act responsibly and abide by established agreements.
  
  4 You are able to communicate fluently in different situations and produce clear and fluent language with adequate style. You have no difficulty in understanding and producing speech and writing needed in working life although expressions deviating from the standard use of the language cause problems to some extent. You have a good command of the language and its use, but occasional problems may arise. You act responsibly and abide by established agreements.

  Assessment criteria - grade 5

  5 You are able to communicate with great fluency and active participation in demanding working life situations. You also portray versatility and an appropriate sense of style in your ability to apply the learning content of the course to demanding working life situations. You have no difficulties in understanding different kinds of language users although fine nuances and speech deviating significantly from standard language can sometimes be challenging. You can understand and produce demanding content in both speech and writing. Your language use is practically flawless. You act responsibly and abide by established agreements.

  Further information

  Act 6.6.2003/424 on the language skills required from personnel working in general government offices.
  
  Oral and written language skills are assessed separately.

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  Language of instruction

  Finnish

  Planned learning activities, teaching methods and guidance

  In the face-to-face learning implementation, you do both independent and pre-structured oral and written exercises provided by the teacher. You also work in groups.
  
  Face-to-face learning includes oral and written assignments which are assessed and commented by the teacher in speech or writing. In addition to this, the course includes an oral workshop which is usually done in groups. You will also take a written and oral exam. 80% attendance is required in face-to-face learning.

  Learning materials and recommended literature

  Teacher’s material will be used on the course. Support material is provided by the teacher during the course if needed.

  Lecturer(s)

  Pirjo Hentinen

  Campus

  Main Campus

  Exam dates and re-exam possibilities

  In May 2021, announced later

  Timing

  11.01.2021 - 21.05.2021

  Learning assignments and student workload

  - face-to-face learning in face-to-face implementation 30 - 40 h
  - studying of material, exercises, learning assignments, and oral group work in face-to-face learning implementation 40 - 50 h
  - preparing for exams 5 - 10 h
  
  Total 108 hours (one credit equals 27 hours of student work)

  Groups

  • ZJA20SMTP
  • MTM20S1

  Seats

  0 - 30

  Assessment methods

  Avoin AMK (Open UAS) 5
  
  Your oral and written language skills are assessed separately (grading scale 0 - 5). The assessment is based on continuous assessment and feedback, learning assignments, oral group work, and oral and written exam.

  Degree Programme

  Bachelor's Degree Programme in Tourism Management, Bachelor's Degree Programme in Purchasing and Logistics Engineering

  Mode of delivery

  Face-to-face

  Credits

  • 4 cr

  Unit

  Liiketoimintayksikkö
• Management (HMTM0100-3001),
       22.03.2021 – 21.05.2021,  5 cr  (MTM21VK, ...) — Online learning +-
  Learning outcomes of the course

  The object of the course
  After completing this course, you will have comprehensive understanding of leadership and management. The purpose is to provoke interest towards leadership and management studies and leadership work.
  
  The learning objectives of the course
  You understand the significance of leadership and management. You are familiar with the basic concepts describing leadership and management and the operation of an organisation. You are familiar with theories of leadership and future leadership trends. You recognise your capabilities and motivation for leadership work. You take responsibility for your own working. You recognise the principles of teamworking.

  Prerequisites and co-requisites

  -

  Course contents

  Development of management theories
  Basic concepts of leadership and management
  Management levels and perspectives
  Managing organisations and culture
  Future challenges of leadership and management
  Own leadership capabilities and motivation
  Teamworking skills

  Assessment criteria

  Assessment criteria - grade 1 and 2

  For the general assessment criteria of the competence generated by the Bachelor of Hospitality Management degree, please see the website of JAMK University of Applied Sciences (www.jamk.fi/english/forstudents/studyguide). The learning outcomes of a course will be assessed in accordance with its learning objectives on the basis of the skills and knowledge and general competences specified in The National and European Quality Management Systems (NQF/EQF, level 6).
  
  Adequate 1
  You understand the significance of leadership and management. You are familiar with the basic concepts describing leadership and management and the operation of an organisation. You are familiar with theories of leadership and future leadership trends. You recognise your capabilities and motivation for leadership work. You take responsibility for your own working. You recognise the principles of teamworking.
  
  Satisfactory 2
  You are able to explain the significance of leadership and management to organisations. You are able to utilise the basic concepts describing leadership and management and the operation of an organisation. You understand theories of leadership and future leadership trends. You understand your capabilities and motivation for leadership work. You are able to work in a team in a collaborative and goal-oriented way.

  Assessment criteria - grade 3 and 4

  Good 3
  You are able to utilise the basic concepts describing leadership and management and the operation of an organisation. You are able to apply theories of leadership and future leadership trends in the assessment of your own management capabilities. You take responsibility for the team’s activities and you know how to organise the team's goal-oriented activities.
  
  Very good 4
  You are able to analyse the basic concepts describing leadership and management and the operation of an organisation and identify connections between them. You are able to analyse theories of leadership and future leadership trends in the assessment of your own management capabilities. You are able to organise the team’s activities and take responsibility for it.

  Assessment criteria - grade 5

  Excellent 5
  You are able to assess the significance of leadership and management for the success of organisations. You are able to question the basic concepts describing leadership and management and the operation of an organisation. You are able to critically analyse your capabilities and motivation for leadership work. You act in a responsible and committed manner in your team. You develop and direct your own actions and those of your team.

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  Language of instruction

  English

  Learning materials and recommended literature

  Buchanan, D.A. & Huczynski, A. 2019. Organizational behaviour. Harlow, England: Pearson.
  Mullins, L. & Christy, G. 2016. Management & organisational behaviour. Pearson. Eleventh edition.

  Lecturer(s)

  Kirsi Kemell, Serena Paasivuori

  Campus

  Main Campus

  Timing

  22.03.2021 - 21.05.2021

  Learning assignments and student workload

  135 h in total, of which 48 h classroom learning and 87 h other student work

  Groups

  • MTM21VK
  • ZJA20SMTP
  • MTM20S1

  Alternative learning methods

  Exam/Assignments
  Self-evaluation and/or peer evaluation

  Seats

  0 - 25

  Degree Programme

  Bachelor's Degree Programme in Tourism Management

  Mode of delivery

  Online learning

  Share of virtual studies

  5 cr

  Credits

  • 5 cr

  Unit

  Liiketoimintayksikkö
• Management (HMTM0100-3002),
       22.03.2021 – 21.05.2021,  5 cr  (MTM21VK, ...) — Face-to-face +-
  Learning outcomes of the course

  The object of the course
  After completing this course, you will have comprehensive understanding of leadership and management. The purpose is to provoke interest towards leadership and management studies and leadership work.
  
  The learning objectives of the course
  You understand the significance of leadership and management. You are familiar with the basic concepts describing leadership and management and the operation of an organisation. You are familiar with theories of leadership and future leadership trends. You recognise your capabilities and motivation for leadership work. You take responsibility for your own working. You recognise the principles of teamworking.

  Prerequisites and co-requisites

  -

  Course contents

  Development of management theories
  Basic concepts of leadership and management
  Management levels and perspectives
  Managing organisations and culture
  Future challenges of leadership and management
  Own leadership capabilities and motivation
  Teamworking skills

  Assessment criteria

  Assessment criteria - grade 1 and 2

  For the general assessment criteria of the competence generated by the Bachelor of Hospitality Management degree, please see the website of JAMK University of Applied Sciences (www.jamk.fi/english/forstudents/studyguide). The learning outcomes of a course will be assessed in accordance with its learning objectives on the basis of the skills and knowledge and general competences specified in The National and European Quality Management Systems (NQF/EQF, level 6).
  
  Adequate 1
  You understand the significance of leadership and management. You are familiar with the basic concepts describing leadership and management and the operation of an organisation. You are familiar with theories of leadership and future leadership trends. You recognise your capabilities and motivation for leadership work. You take responsibility for your own working. You recognise the principles of teamworking.
  
  Satisfactory 2
  You are able to explain the significance of leadership and management to organisations. You are able to utilise the basic concepts describing leadership and management and the operation of an organisation. You understand theories of leadership and future leadership trends. You understand your capabilities and motivation for leadership work. You are able to work in a team in a collaborative and goal-oriented way.

  Assessment criteria - grade 3 and 4

  Good 3
  You are able to utilise the basic concepts describing leadership and management and the operation of an organisation. You are able to apply theories of leadership and future leadership trends in the assessment of your own management capabilities. You take responsibility for the team’s activities and you know how to organise the team's goal-oriented activities.
  
  Very good 4
  You are able to analyse the basic concepts describing leadership and management and the operation of an organisation and identify connections between them. You are able to analyse theories of leadership and future leadership trends in the assessment of your own management capabilities. You are able to organise the team’s activities and take responsibility for it.

  Assessment criteria - grade 5

  Excellent 5
  You are able to assess the significance of leadership and management for the success of organisations. You are able to question the basic concepts describing leadership and management and the operation of an organisation. You are able to critically analyse your capabilities and motivation for leadership work. You act in a responsible and committed manner in your team. You develop and direct your own actions and those of your team.

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  Language of instruction

  English

  Lecturer(s)

  Kirsi Kemell, Serena Paasivuori

  Campus

  Main Campus

  Timing

  22.03.2021 - 21.05.2021

  Groups

  • MTM21VK
  • ZJA20SMTP
  • MTM20S1

  Seats

  0 - 25

  Assessment methods

  Avoin AMK (Open UAS) 2
  Exchange students 5

  Degree Programme

  Bachelor's Degree Programme in Tourism Management

  Mode of delivery

  Face-to-face

  Credits

  • 5 cr

  Unit

  Liiketoimintayksikkö
• Human Resources Management (MTMW2300-3001),
       11.01.2021 – 19.03.2021,  5 cr  (ZJA21KM, ...) — Face-to-face +-
  Learning outcomes of the course

  The student understands the content and significance of human resource management in managerial work and organizational performance. The student reflects his/her potential or achieved readiness in management role, shares experiences and developes skills and understanding further. The student understands employment law, collective labor agreement and can apply those to rota planning leading to profitable outcome. The student can state reasons, make and carry out decisions leading to profitable business in line with certain strategy.

  Prerequisites and co-requisites

  Basics of business function
  (entrepreneurship, management, marketing, accounting)

  Course contents

  the role of superior
  roles of HRM in a modern organisation
  HR planning and recruitment
  HR development
  performance management
  reward and compensation
  work well-being
  international human resource management and diversity
  labour relations and labour legislation
  employee security

  Assessment criteria

  Assessment criteria - grade 1 and 2

  The general criteria of the competences that the Bachelor's Degrees awarded by Finnish Universities of Applied Sciences provide can be found on JAMK's web pages. The learning outcomes of individual courses are assessed in relation to the objectives of the course concerned. Assessment is based on knowledge, skills and competence in accordance with the National and European Qualifications Framework, level 6
  
  Assessment methods are based on learning objectives.
  A course accepted as completed is assessed on the following five-step scale:
  5 (Excellent) Student plays a readiness in management role, shares experiences and develop skills and understanding further. The student argues for employment law, collective labor agreement and can apply those to planning and leading to profitable outcome. The student can analyze the reasons, make and carry out decisions leading to profitable business.
  
  4 (Very Good) Student reflects a readiness in management role, shares experiences and develop skills and understanding further. The student demonstrates employment law, collective labor agreement and can apply those to planning and leading to profitable outcome. The student can choose the reasons, make and carry out decisions leading to profitable business.
  
  3 (Good) The student reflects his/her potential or achieved readiness in management role, shares experiences and develop skills and understanding further. The student understand employment law, collective labor agreement and can apply those to planning and leading to profitable outcome. The student can state reasons, make and carry out decisions leading to profitable business.
  2 (Satisfactory) The student explains his/her potential or achieved readiness in management role, shares experiences and identifies skills and understanding for further development. The student lists employment law, collective labor agreement and defines those to planning and leading to profitable outcome. The student understands reasons for carrying out decisions leading to profitable business.
  
  1 (Sufficient) The student identifies his/her potential in management role, shares experiences and skills. The student lists employment law, collective labor agreement and defines those to planning and leading to profitable outcome. The student identifies reasons for carrying out decisions leading to profitable business.
  
  If the student does not meet the minimum criteria set for the course, the grade is 0 (Fail).

  ---

  Language of instruction

  English

  Lecturer(s)

  Francesca Allievi, Serena Paasivuori

  Campus

  Main Campus

  Timing

  11.01.2021 - 19.03.2021

  Learning assignments and student workload

  135 h in total, of which 48 h classroom learning and 87 h other student work

  Groups

  • ZJA21KM
  • MTM19S1

  Alternative learning methods

  Exam/Assignments
  Individual and group work
  Self-evaluation and/or peer evaluation

  Seats

  0 - 40

  Assessment methods

  Open UAS 3

  Degree Programme

  Bachelor's Degree Programme in Tourism Management

  Mode of delivery

  Face-to-face

  Credits

  • 5 cr

  Unit

  Liiketoimintayksikkö
• Hotel management (MWTE0310-3002),
       22.03.2021 – 14.05.2021,  5 cr  (HBI18S1, ...) — Face-to-face +-
  Learning outcomes of the course

  Student understands the structure and earnings logic in the hotel industry both at national and international level. She/he masters the core process of the hotel company. She/he can apply the potential of technology to manage accommodation processes and customerships. Student can design customer oriented accommodation services.

  Prerequisites and co-requisites

  The student understands the concepts related to service operations. The student understands the general concepts and phenomena related to tourism.

  Course contents

  •business prospects nationally and internationally
  •planning and developing the core process in hotels
  •mastery of technology in hotel services
  •service development in hotels

  Assessment criteria

  Assessment criteria - grade 1 and 2

  Excellent 5: The student demonstrates a holistic, critical and analytical understanding in terms of the abovementioned learning objectives.
  
  Very good 4: The student demonstrates an analytical understanding in terms of the abovementioned learning objectives.
  
  Good 3: The student demonstrates a somewhat holistic and analytical understanding and application in terms of the abovementioned learning objectives.
  
  Satisfactory 2: The student demonstrates under guidance an understanding of the application of the abovementioned learning objectives.
  
  Adequate 1: The student shows an understanding of the abovementioned learning objectives, but the application is found lacking.
  
  If the student does not meet the minimum criteria set for the course, the grade is 0 (Fail).

  Assessment criteria - grade 3 and 4

  Good 3: The student demonstrates a somewhat holistic and analytical understanding and application in terms of the learning objectives
  Very good 4: The student demonstrates an analytical understanding in terms of the learning objectives.

  Assessment criteria - grade 5

  Excellent 5: The student demonstrates a holistic, critical and analytical understanding in terms of the learning objectives.

  ---

  Language of instruction

  English

  Planned learning activities, teaching methods and guidance

  Contact lectures
  Individual and group assignments
  Company visits

  Learning materials and recommended literature

  Wood Raoy C.(edit.). 2018. Hotel accommodation management. Abingdo.
  
  Other materials specified by the teacher

  Lecturer(s)

  Susanna Nuijanmaa

  Working life cooperation

  Company visits

  Campus

  Main Campus

  Timing

  22.03.2021 - 14.05.2021

  Learning assignments and student workload

  Lectures 48
  Individual studying 77
  Group work 10
  Total 135

  Groups

  • HBI18S1
  • MTM21VK
  • HBI21VKK
  • ZJA21KM
  • MTM19S1
  • HBI18K1

  Seats

  0 - 30

  Assessment methods

  Exchange students 15
  Open UAS 3

  Degree Programme

  Bachelor's Degree Programme in Tourism and Service Business, Bachelor's Degree Programme in Tourism Management

  Mode of delivery

  Face-to-face

  Credits

  • 5 cr

  Unit

  Liiketoimintayksikkö
• JAMK InnoFlash (ZZPP0740-3005),
       02.11.2020 – 06.11.2020,  2 cr  (SNS20SG1, ...) — Face-to-face +-
  Learning outcomes of the course

  In JAMK InnoFlash, you as a part of a multidisclipinary team, design user oriented solutions for real challenges in working life. You will be able to use the innovation, design and solution tools of the course in your working life and other studies. Future Factory project studies are based on these methods.
  
  After accomplishing JAMK InnoFlash, you know the basics and phases of customer oriented design method in problem solving. You are able to apply the customer oriented design method into practice, to act as an active member of a development team in different phases of the process, and to share the result of the work of your development team. You will be able to reflect the development of your own competences and to support the development of the competences of the members of your team.

  Prerequisites and co-requisites

  -

  Course contents

  In JAMK InnoFlash, you as a part of a multidisclipinary team, design user oriented solutions for real challenges in working life. In the course, you apply a user oriented thinking and method, on which you and your team create concepts with added value for the customer.
  
  You test the solution concept with potential customers and present it to the client.
  
  During this studying process, you practice to critically examine and evaluate your actions and the development of your skills and knowledge.

  Assessment criteria

  Assessment criteria, passed/failed

  After completing this course, you will have learned:
  
  Innovation and working life skills:
  • You are able to describe the basics of user oriented method, based on references
  • You know how to build a solution based on customer need, with your team
  • You are able to create a presentation about your concept with your development team
  
  Communication skills:
  • In producing a solution for a customer oriented problem, you act in a target oriented way, supporting your team's work
  • You are able to present your concept to the client with your team
  
  Learning skills, information management skills, reflection skills:
  • You are able to critically examine your and your team's work in producing a solution for a customer oriented problem
  • You are able to reflect the development of your skills and knowledge and support the development of the skills and knowledge of your team members

  ---

  Language of instruction

  English

  Location and time

  The contact learning week takes place on week 45/2020, which is 2.-6.11.2020. On this week, you have to take part in coaching and teamworking every day at 8.30-16.00. Before the contact learning week, you have independent study tasks, and after the week, you have independent reflecting tasks.

  Planned learning activities, teaching methods and guidance

  The learning takes place by using the user-oriented design method. Before teamworking period, you explore the method, and in your team, you use the method when you create a customer-oriented solution to an assignment of a client.

  Lecturer(s)

  Anna-Stina Kuula

  Learning materials and recommended literature

  Materials in the e-learning environment

  Lecturer(s)

  Mari Hakkarainen

  Working life cooperation

  The assignments of the course come from companies and development projects.

  Campus

  Main Campus

  Exam dates and re-exam possibilities

  No final exam is arranged on this course, the accomplishment is based on both independent and team study tasks.

  Timing

  02.11.2020 - 06.11.2020

  Learning assignments and student workload

  Contact course:
  - Independent study tasks before the teamworking period 10 hours
  - Taking part in contact study week and study tasks as a team member 40 hours. Contact studies take place during one week, and no other teaching is arranged at the same time. It is obligatory to take part in the contact study week daily.
  - Independent study tasks after the teamworking period 4 hours

  Enrollment

  03.08.2020 - 30.08.2020

  Groups

  • SNS20SG1
  • TLP20S1
  • ZJA20SMTP
  • SNS20SG2
  • TLP20VS
  • SNS20SBE
  • ZJA20STPPPL
  • MTM20S1
  • SNS20S1

  Alternative learning methods

  The course takes place four times a year: both online course and contact course once in autumn semester and once in spring semester. These courses can have English speaking groups.

  Assessment methods

  Avoin amk (not translated)

  Degree Programme

  Bachelor's Degree Programme in Logistics, Bachelor's Degree Programme in Construction and Civil Engineering, Bachelor's Degree Programme in Nursing, Bachelor's Degree Programme in Energy and Environmental Technology, Bachelor's Degree Programme in Electrical and Automation Engineering, Bachelor's Degree Programme in Mechanical Engineering, Bachelor's Degree Programme in Tourism Management, Bachelor's Degree Programme in Business Management, Bachelor's Degree Programme in Agricultural and Rural Industries, Bachelor's Degree Programme in Purchasing and Logistics Engineering

  Mode of delivery

  Face-to-face

  Credits

  • 2 cr
• Asian Incoming Tourism (MMFT9000-3002),
       26.10.2020 – 18.12.2020,  5 cr  (HBI18S1, ...) — Online learning +-
  Learning outcomes of the course

  Asia is more and more powerful generating area for the tourism in Europe. After this course the student is familiar with the outbound tourism especially from China and Japan.
  
  The student knows tourism related consumer behavior models from these countries. She/he knows relevant marketing models and distribution channels in these countries.
  
  Hse/he understands the specific demands of the Asian customers travelling to Europe.

  Prerequisites and co-requisites

  The student understands the general concepts and phenomena related to tourism.

  Course contents

  •China and Japan as market areas for incoming tourism to Europe
  •Tourism product development and adaptation to Asian markets
  •Marketing and distribution to China and Japan

  Assessment criteria

  Assessment criteria - grade 1 and 2

  1: The student shows understanding of the basic facts affecting the incoming tourism from China and Japan. A student uses the minimum amount of the sources of the information for assignments. She/he understands the need for the tourism product adaptation and marketing methods to the specific markets.
  2: The student shows understanding of the basic facts affecting the incoming tourism from China and Japan. A student uses few relevant sources of information for assignments. She/he understands the need for the tourism product adaptation and marketing methods to the specific markets and can present relevant ideas to it.
  3: The student shows understanding of the various facts affecting the incoming tourism from China and Japan. The student can combine information from several information sources in his/her assignments and can also present relevan own ideas for tourism development.
  4: The student shows understanding of the various facts affecting the incoming tourism from China and Japan. The student can combine information from several information sources in the logical way and present innovative ideas for tourism development.
  5: The student shows an analytical approach to the topic. She/he can combine information from several information sources in the logical way and present innovative own ideas for tourism development.

  Assessment criteria - grade 3 and 4

  3: The student shows understanding of the various facts affecting the incoming tourism from China and Japan. The student can combine information from several information sources in his/her assignments and can also present relevan own ideas for tourism development. 4: The student shows understanding of the various facts affecting the incoming tourism from China and Japan. The student can combine information from several information sources in the logical way and present innovative ideas for tourism development.

  Assessment criteria - grade 5

  5: The student shows an analytical approach to the topic. She/he can combine information from several information sources in the logical way and present innovative own ideas for tourism development.

  ---

  Language of instruction

  English

  Planned learning activities, teaching methods and guidance

  On-line studying
  Assignments
  Discussions
  Personal portfolio
  Exam

  Learning materials and recommended literature

  Current materials about the topic provided by course tutors

  Lecturer(s)

  Susanna Nuijanmaa

  Timing

  26.10.2020 - 18.12.2020

  Learning assignments and student workload

  Online lectures 16 h
  Assignments 55 h
  Reading the course materials 44 h
  Preparing for exam 20 h
  Total 135 h

  Enrollment

  03.08.2020 - 30.08.2020

  Groups

  • HBI18S1
  • MRE18SB
  • MRE18SA
  • ZJK20SM
  • MTM20VS
  • MTM19S1
  • HBI18K1

  Seats

  0 - 60

  Assessment methods

  CampusOnline: 20
  Exchange students 15

  Degree Programme

  Bachelor's Degree Programme in Tourism Management

  Mode of delivery

  Online learning

  Share of virtual studies

  5 cr

  Credits

  • 5 cr

  Unit

  Liiketoimintayksikkö
• Future Technology in Tourism (MMTE1000-3001),
       22.03.2021 – 21.05.2021,  5 cr  (MTM21VK, ...) — Online learning +-
  Learning outcomes of the course

  The object of the course
  After the course you are aware of the trends and new technological applications in global tourism business.
  You will know how to innovate new technological applications and consider possibilities and challenges in new technology.
  
  Course competences
  MTMCU Customerships
  MTMNE Networks
  MTMPT Profitable Tourism Business
  MTMRE Responsibility
  MTMTI Tourism Industry
  
  The learning objectives of the course
  You understand the significant role of new technological innovations in the development of tourism business. You have a broad understanding of the possibilities that new technologies offer to tourism. You have basic knowledge of the design and innovation process of new technological applications. You are capable to design a new application concept based on future technology in tourism.

  Prerequisites and co-requisites

  Basic knowledge in tourism business.

  Course contents

  The principal contents of this course are (1) Trends in tourism technology, (2) New technology and its applications in tourism and hospitality business, (3) Innovation process and practices.

  Assessment criteria

  Assessment criteria - grade 1 and 2

  Assessment is based on learning objectives and is both qualitative and quantitative. Assessment is implemented by students (self-assessment), peers, and the teacher. Unless otherwise defined in the curriculum, a course accepted as completed is assessed on the following five-step scale:
  
  The course assessment is Fail (0) if the student fails to achieve the minimum learning objectives for passing the course.
  
  Sufficient (1) You identify the role of new technological innovations in tourism business. You can describe the possibilities of new technologies in tourism industry. You can design an innovative application concept based on future technology in tourism.
  
  Satisfactory (2) You explain the role of new technological innovations in tourism business. You describe and give examples of the possibilities of new technologies in tourism industry. You design an innovative application concept based on future technology in tourism.

  Assessment criteria - grade 3 and 4

  Good (3) You examine the role of new technological innovations in tourism business. You explain with practical examples the possibilities of new technologies in tourism industry. You design an innovative application concept using future technology. You apply innovation practices.
  
  Very good (4) You show analytical examination of the role of new technological innovations in tourism business. You discuss the possibilities of new technologies in tourism industry. You apply innovation practices in the design of an innovative application concept that uses future technology.

  Assessment criteria - grade 5

  Excellent (5) You show analytical examination of the role of new technological innovations in tourism business. You evaluate the possibilities of new technologies in tourism industry and demonstrate critical thinking. You apply innovation practices in the design of an innovative application concept that uses future technology.

  ---

  Language of instruction

  English

  Planned learning activities, teaching methods and guidance

  Video lectures and webinars, reading materials, information search, virtual discussions, independent assignments (eg. quiz), final report and verbal presentation.
  
  Required tools: fast Internet connection, computer, MS Office, Zoom.

  Learning materials and recommended literature

  Dodgson, Mark; Gann, David; Gann, David M.; Salter, Ammon & Salter, Ammon J. 2008 The Management of Technological Innovation. New York: Oxford University Press. Chapter 3 Technological Innovation.
  Hvid, A. & Pedersen, J. B. 2016. Face the Future: What disruption and exponential acceleration means for you? Bookboon.
  Yeoman, I. 2012. 2050 - Tomorrow's Tourism. Bristol: Channel View Publications. Chapter 5 Edinburgh 2050: Technological revolution.

  Lecturer(s)

  Henna Siltanen

  Working life cooperation

  Possible project work for a tourism company, visiting lecture by industry specialist (video lecture)

  Timing

  22.03.2021 - 21.05.2021

  Learning assignments and student workload

  Virtual course 135h
  Online lectures/webinars 20h
  Independent assignments 40h
  Reading materials and information search 35h
  Report and verbal presentation 40h

  Enrollment

  03.08.2020 - 30.08.2020

  Content scheduling

  1. webinar at the beginning of the course
  2. webinar at the end of the course
  Each assignment has a given deadline throughout the course

  Groups

  • MTM21VK
  • ZJK21KM
  • ZJA21KM
  • MTM19S1

  Seats

  0 - 60

  Assessment methods

  CampusOnline: 20
  Exchange students: 15
  Open UAS: 5

  Degree Programme

  Bachelor's Degree Programme in Tourism Management

  Mode of delivery

  Online learning

  Share of virtual studies

  5 cr

  Credits

  • 5 cr

  Unit

  Liiketoimintayksikkö
• Web-Analytics (HBD30300-3002),
       28.08.2020 – 30.12.2020,  5 cr  (ZJA20SMRD) — Online learning +-
  Learning outcomes of the course

  The student understands the company's overall strategic planning and its components, and how social media is associated with strategies. The student is able to manage goals in business plans, whose performance is measured by analytical methods. Students master the most important free web and social media programs and have a vision of commercial applications that can be used in different analysis sites.

  Prerequisites and co-requisites

  Digimarketing, social media marketing. An adequate number of digital marketing and social media marketing studies.

  Course contents

  The starting point for the business is a business plan, implementation of which is monitored by analytical programs. Strategic planning: business concept, business idea, strategies, annual plans. Strategy creation and goal/aim setting: aim/goal/objective requirements (SMART). The relationship between goals and means and their operationalization as measurable goals (strategic plans for web sites and social media). The logic of goals and conversion points, coupling to buying and selling funnels, and the role of social media in the purchase line / sales funnel.
  Analytical methods: web pages (Google Analytics), social media (Facebook: Insights, LinkedIn: Analytics, Twitter: Analytics: Instagram: Analytics: Pinterest, Snapchat :) and commercial analysis programs. Interpretation of the results and implementation of marketing decision making.
  Additionally: website usability analyzes, (SEO) search engine optimization tools, and content management tools / analysis software.

  Assessment criteria

  Assessment criteria - grade 1 and 2

  5 The student knows how to evaluate the goodness of web pages and is able to utilize analytics in optimization
  4 The student is able to utilize optimization and analytics in theory well
  3 The student is able to utilize analytical methods and optimize satisfactorily
  2 The student knows the analytics and optimization of applications
  1 The student understands the importance of optimization in web traffic.

  ---

  Language of instruction

  Finnish

  Lecturer(s)

  Henna Siltanen

  Learning materials and recommended literature

  Expert articles, application websites, lecturer's literature.

  Lecturer(s)

  Henna Siltanen, Teemu Laitinen

  Campus

  Main Campus

  Timing

  28.08.2020 - 30.12.2020

  Learning assignments and student workload

  35 h lectures, 60 h , 40 h exercises

  Groups

  • ZJA20SMRD

  Alternative learning methods

  Lectures, exam (60%) and exercises (40%).

  Seats

  0 - 30

  Assessment methods

  Participation in the study module requires digital marketing and social media courses. As a separate course, the course can not be completed without basic knowledge.

  Degree Programme

  Bachelor's Degree Programme in Tourism Management

  Mode of delivery

  Online learning

  Share of virtual studies

  5 cr

  Credits

  • 5 cr

  Unit

  Liiketoimintayksikkö
• Accessible Tourism (MZMH0100-3002),
       01.09.2020 – 11.10.2020,  5 cr  (MRE17SB, ...) — Online learning +-
  Learning outcomes of the course

  Purpose of the course
  After completing this course, you will understand the basic principles of accessibility and accessibility and the implications of accessibility when planning and implementing tourism activities. In addition, you can utilize these things to design your work and work environment.
  
  Leaning outcome
  You will be familiar with the diversity of environmental and accessibility concepts and will be able to acquire information related to environmental assessment and design. You are able to work to promote a accessible and customizable environment and its functional fairness. You are aware of the specifics and needs of different customer groups and the challenges faced by tourism entrepreneurs within accessibility. You are familiar with the potential of society and tourism organizations to influence accessibility and are familiar with the legislation that governs activities.

  Course contents

  Accessibility principles and key environmental and accessibility concepts, accessibility legislation, specifics and needs of different customer groups.

  Assessment criteria

  Assessment criteria, passed/failed

  The evaluation decision is made on a scale: pass / fail. The course is successfully passed if: 1) the student demonstrates an understanding of the diversity of environmental and accessibility concepts and is able to acquire information related to environmental assessment and design, 2) is able to work to promote an accessible and customizable environment and its functional fairness; 3) recognizes the specific characteristics and needs of customer groups and the challenges that tourism entrepreneurs face in accessibility; and 4) identifies the impact of society and tourism organizations on enabling accessible tourism.

  Further information

  This course is a part of the accessible tourism education package and is a basic requirement for participating in other education courses.

  ---

  Language of instruction

  Finnish

  Location and time

  Opintojakso alkaa 1.9., jolloin osallistujille lähetetään ennakkotehtävä.
  
  10.9.2020 klo 13.00-16.00 Aloituswebinaari
  
  16.9.2020 klo 9.00-12.00 Demo JAMKin tiloissa: esteettömyyskävely, apuvälineiden demonstrointi (Rajakatu 35)
  (sessio myös videoidaan, joten läsnäolo demossa ei ole välttämätöntä)
  
  18.9.2020 klo 12.00-12.00 Webinaari: Erilaiset asiakasryhmät esteettömien matkailupalveluiden käyttäjinä
  
  23.9.2020 klo 9.00-12.00 Webinaari: Esteettömyyteen liittyvä lainsäädäntö
  
  28.9.2020 klo 13.00-16.00 Webinaari: Esteettömyyden haasteet matkailussa
  Yhteiskunnan ja matkailun organisaatioiden mahdollisuudet vaikuttaa esteettömyyteen
  
  11.10.2020 dl oppimistehtäville. Opintojakso päättyy. (not translated)

  Planned learning activities, teaching methods and guidance

  This course is implemented online. Methods of teaching and learning used in the implementation:
  * online webinars
  * learning assignments
  * group discussions
  * demos

  Learning materials and recommended literature

  Accessible tourism for all: an opportunity within our reach. 2016. World Tourism organisation.
  
  Darcy, S., McKercher, B., Schweinsberg, S. 2020. From tourism and disability to accessible
  tourism: a perspective article. TOURISM REVIEW. VOL. 75 NO. 1 2020, pp. 140-144, © Emerald Publishing Limited, ISSN 1660-5373 DOI 10.1108/TR-07-2019-0323
  
  European Network of Accessible Tourism
  
  Invaliidiliitto. ESHEK arviointimenetelmä.
  
  Kilpelä, N. 2019. Esteetön rakennus ja ympäristö. Suunnitteluopas. Rakennustieto Oy (sovelletuin osin)
  
  Luiza, S. M. 2010. Accessible tourism - The ignored opportunity. Annals of the University of Oradea : Economic Science. 1.
  
  United Nations: Promoting accessible tourism for all. https://www.un.org/development/desa/disabilities/issues/promoting-accessible-tourism-for-all.html
  
  Vammaispalvelujen käsikirja. https://thl.fi/fi/web/vammaispalvelujen-kasikirja/vammaisuus-yhteiskunnassa/esteettomyys-ja-saavutettavuus

  Lecturer(s)

  Petra Blinnikka, Kari Vehmaskoski

  Working life cooperation

  Visiting lecturers and cases from the industry sharing their experiences from the theme.

  Internationality

  Internationalisation aspect is accommodated to this implementation using also international examples and material of accessible tourism.

  Timing

  01.09.2020 - 11.10.2020

  Learning assignments and student workload

  One credit corresponds to an average of 27 hours of work, which means that the load of five credits is approximately 135 hours. The load is distributed as follows:
  * online webinars and group discussions 20
  * independent assignments and other independent work (studying of literature, preparing for lectures) 100
  * demos 15

  Enrollment

  03.08.2020 - 30.08.2020

  Content scheduling

  The course is implemented during September 2020.

  Groups

  • MRE17SB
  • MRE17SA
  • MPT20S1
  • MRE18SB
  • MPT19SA
  • ZJA20SMEM
  • MRE18SA
  • ZJK20SM
  • MTM20S1
  • MTM19S1

  Alternative learning methods

  You have the right to apply for recognition of your studies if you have prior learning (e.g. university studies completed elsewhere) that can be accredited towards the degree you are currently completing.
  
  The recognition of prior learning is possible in three primary ways: accreditation (replacement or inclusion), recognition of informal learning and studification. More precise info: JAMK Degree Regulations, section 17.

  Seats

  0 - 20

  Assessment methods

  Campus Online 10
  Avoin AMK 10

  Degree Programme

  Bachelor's Degree Programme in Tourism Management

  Mode of delivery

  Online learning

  Share of R&D studies

  1 cr

  Share of virtual studies

  5 cr

  Credits

  • 5 cr

  Unit

  Liiketoimintayksikkö
• Accessible Service Journeys (MZMH0200-3001),
       19.10.2020 – 06.12.2020,  5 cr  (MRE17SB, ...) — Online learning +-
  Learning outcomes of the course

  The student understands the process of the traveller who needs accessible services from the perspective of both the leisure traveller and business traveller.
  
  The student recognises central tourism actors, their operating models and industry structures. He/she understands the perspectives of different service providers in the implementation of accessible service journey.
  
  The student understands special needs of the customer at each stage of the journey, and creation of the customer’s overall experience.

  Prerequisites and co-requisites

  The student understands the concepts related to accessible tourism. He/she recognizes the special characteristics and needs of the customers in accessible services.

  Course contents

  Traveller’s service journey and accessibility
  Value generation for the leisure and business traveller
  Tourism service producers
  Central concepts, special characteristics and structures of the different tourism service sectors
  Overall experience in service journey

  Assessment criteria

  Assessment criteria - grade 1 and 2

  1 (Sufficient)
  The student knows the different stages of service journey. The student recognises key actors and existing services. He/she understands the term of experience. The student’s reporting is descriptive and unstructured and illustration is poor.
  
  2 (Satisfactory)
  The student demonstrates an understanding of the different stages of customer journey from the perspective of accessibility. The student is able to point out key actors and services. He/she understands the term of experience. The student’s reporting is descriptive, unstructured and in part illustrative.

  Assessment criteria - grade 3 and 4

  3 (Good)
  The student understands and is able to describe the service journey of the customer, who need accessible services. The student knows the key actors and services and understands the meaning of different service providers from customers point of view. Student understands experience as a part of service journey. The student’s reporting is structured, contemplative and illustrative, comprising a multitude of sources.
  
  4 (Very Good)
  The student understands and is able to describe the service journey of different customer groups, who need accessible services. The student networks with tourism actors and is able to assess key services as part of the operating field. The student knows and is able to apply experience design in the creation of service journeys. The student’s reporting is clear and illustrative, comprising a multitude of sources and analytical examination.

  Assessment criteria - grade 5

  5 (Excellent)
  The student masters, in addition to the core competence required for grades 3 (Good) and 4 (Very good), critical examination. The student displays particular innovativeness.

  Further information

  This course is part of Accessible Tourism Education package.

  ---

  Language of instruction

  Finnish

  Location and time

  Webinar schedule (NB: changes may occur):
  1. Tuesday 20.10. klo 17-19
  2. Monday 2.11. klo 17-19
  3. Tuesday 17.11. klo 17-19
  4. Tuesday 1.12. klo 17-19

  Planned learning activities, teaching methods and guidance

  The course is carried out virtually and includes video lectures on themes, discussion assignments and a virtual workshop.

  Learning materials and recommended literature

  Michopoulou, E., Darcy, S., Ambrose, I. & Buhalis, D. 2015. Accessible tourism futures: the world we
  dream to live in and the opportunities we hope to have. Journal of Tourism Futures. VOL. 1 NO. 3 2015, pp. 179-188, Emerald Group Publishing Limited, ISSN 2055-5911
  
  Miettinen, S. (toim.). 2011. Palvelumuotoilu - uusia menetelmiä käyttäjätiedon hankintaan ja hyödyntämiseen. Helsinki: Teknologiainfo Teknova Oy.
  
  Tuulaniemi, J. 2011. Palvelumuotoilu. Helsinki: Talentum (soveltuvin osin)
  
  Muu opettajan osoittama materiaali.

  Lecturer(s)

  Kaisa Kokko, Hanna Hauvala, Petra Blinnikka

  Working life cooperation

  The course utilizes experience experts and guest lecturers from the working life.

  Exam dates and re-exam possibilities

  No exam

  Internationality

  Internationalisation aspect is accommodated to this implementation using also international examples and material of accessible tourism.

  Timing

  19.10.2020 - 06.12.2020

  Learning assignments and student workload

  One credit corresponds to an average of 27 hours of work, which means that the load of five credits is approximately 135 hours. The load is distributed as follows:
  * online webinars and group discussions 35
  * independent assignments and other independent work (studying of literature, preparing for lectures) 100

  Enrollment

  03.08.2020 - 30.08.2020

  Content scheduling

  The course is implemented online during October - December 2020 (weeks 43-49).

  Groups

  • MRE17SB
  • MRE17SA
  • MPT20S1
  • MRE18SB
  • MPT19SA
  • ZJA20SMEM
  • MRE18SA
  • ZJK20SM
  • MTM20S1
  • MTM19S1

  Alternative learning methods

  You have the right to apply for recognition of your studies if you have prior learning (e.g. university studies completed elsewhere) that can be accredited towards the degree you are currently completing.
  
  The recognition of prior learning is possible in three primary ways: accreditation (replacement or inclusion), recognition of informal learning and studification. More precise info: JAMK Degree Regulations, section 17.

  Seats

  0 - 20

  Assessment methods

  Campus Online 10
  Avoin AMK 10

  Degree Programme

  Bachelor's Degree Programme in Tourism Management

  Mode of delivery

  Online learning

  Share of R&D studies

  1 cr

  Share of virtual studies

  5 cr

  Credits

  • 5 cr

  Unit

  Liiketoimintayksikkö
• Cultural Tourism (MMPG1910-3002),
       28.09.2020 – 29.11.2020,  5 cr  (HBI18S1, ...) — Online learning +-
  Learning outcomes of the course

  The student knows the emphases and significance of cultural tourism from the national and international perspective. He/she knows the national theme-promoting strategies and development policies. He/she understands the concepts, phenomena and special characteristics related to cultural tourism and is able to utilise them in analysing operations. He/she is able to perceive different actors and operations in cultural tourism. The student understands motives of a cultural traveller and the theme’s significance to the competitiveness of the company.

  Prerequisites and co-requisites

  The student understands the concepts related to service operations and has basic customer competence. The student understands how the tourism industry has developed and what it comprises nationally and internationally. The student understands the general concepts and phenomena related to tourism as well as the principles of sustainable tourism.

  Course contents

  • Cultural tourism concepts and phenomena
  • Cultural tourism nationally and internationally – special characteristics and strategic emphasises
  • Cultural tourism actors and customers
  • Cultural tourism services

  Assessment criteria

  Assessment criteria - grade 1 and 2

  Assessment is based on learning objectives and is both qualitative and quantitative. Teacher´s evaluation, self&peer assessment.
  
  5 (Excellent)
  The student masters, in addition to the core competence required for grades 3 (Good) and 4 (Very good), critical examination. The student displays particular creativeness.
  
  4 (Very Good)
  The student is able to analyse the concepts, special characteristics and global perspective related to cultural tourism. The student networks with cultural tourism actors and is able to assess key services as part of the operating field.
  
  3 (Good)
  The student illustrates and is able to specify the concepts and special characteristics related to cultural tourism by utilising theoretic source material and practical examples. The student knows cultural tourism actors and key services.
  
  2 (Satisfactory)
  The student demonstrates that he/she understands the concepts and special characteristics related to cultural tourism both in theory and in practice. The student is able to point out key actors and services. 1 (Sufficient) .
  The student knows the concepts related to cultural tourism. The student’s diverse specification and application of the concepts remain insufficient. The student recognises key actors and existing services.
  
  1 (Sufficient) .
  The student knows the concepts related to cultural tourism. The student’s diverse specification and application of the concepts remain insufficient. The student recognises key actors and existing services.
  
  
  If the student does not meet the minimum criteria set for the course, the grade is 0 (Fail).

  Assessment criteria - grade 3 and 4

  3 (Good) The student illustrates and is able to specify the concepts and special characteristics related to cultural tourism by utilising theoretic source material and practical examples. The student knows cultural tourism actors and key services. 4 (Very Good) The student is able to analyse the concepts, special characteristics and global perspective related to cultural tourism. The student is able to assess key services as part of the operating field.

  Assessment criteria - grade 5

  (Excellent) The student masters, in addition to the core competence required for grades 3 (Good) and 4 (Very good), critical examination. The student displays particular creativeness.

  ---

  Language of instruction

  English

  Location and time

  Online learning in Optima studying environment 28.9. - 29.11.2020

  Planned learning activities, teaching methods and guidance

  Online learning

  Learning materials and recommended literature

  Materials provided by course tutor

  Lecturer(s)

  Susanna Nuijanmaa, Mari Holopainen

  Working life cooperation

  -

  Exam dates and re-exam possibilities

  No exams

  Timing

  28.09.2020 - 29.11.2020

  Learning assignments and student workload

  Independent work and discussions, 135 hours

  Enrollment

  03.08.2020 - 30.08.2020

  Groups

  • HBI18S1
  • MRE18SB
  • MRE18SA
  • ZJK20SM
  • MTM20VS
  • MTM19S1
  • HBI18K1

  Alternative learning methods

  -

  Seats

  0 - 50

  Assessment methods

  CampusOnline: 10
  Exchange students 15

  Degree Programme

  Bachelor's Degree Programme in Tourism Management

  Mode of delivery

  Online learning

  Share of virtual studies

  5 cr

  Credits

  • 5 cr

  Unit

  Liiketoimintayksikkö
• Finnish 1 (ZWPC0820-3003),
       31.08.2020 – 18.12.2020,  4 cr  (ZJA20SMTP, ...) — Online learning +-
  Language of instruction

  Finnish

  Planned learning activities, teaching methods and guidance

  Online learning
  
  The online lessons are on Zoom on Mondays stating at 13:15. There are no contact lessons.
  The course starts on Monday September 7th.

  Learning materials and recommended literature

  Provided by teacher

  Lecturer(s)

  Jaana Alila

  Campus

  Main Campus

  Exam dates and re-exam possibilities

  Agreed with students in the beginning of the course

  Timing

  31.08.2020 - 18.12.2020

  Learning assignments and student workload

  4 credits:
  Online lectures 30h
  Online and independent learning 70h
  Exams 8h
  
  Total 108 h

  Enrollment

  03.08.2020 - 30.08.2020

  Content scheduling

  As in schedule

  Groups

  • ZJA20SMTP
  • MTM20S1

  Seats

  0 - 30

  Assessment methods

  Avoin AMK (Open UAS) 5

  Degree Programme

  Bachelor's Degree Programme in Tourism Management, Bachelor's Degree Programme in Purchasing and Logistics Engineering

  Mode of delivery

  Online learning

  Share of virtual studies

  4 cr

  Credits

  • 4 cr

  Unit

  Liiketoimintayksikkö
• Communication Skills for Working Life (ZWPC0420-3002),
       31.08.2020 – 18.12.2020,  3 cr  (ZJA20SMTP, ...) — Face-to-face +-
  Learning outcomes of the course

  By the end of the course, you should be able to
  - articulate working definitions of communication;
  - identify the key elements of modern communication models;
  - correctly apply the standards and conventions of JAMK’s Project Reporting Instructions to a written report on an assigned topic; and
  - deliver a stand-up presentation on an assigned topic.

  Prerequisites and co-requisites

  Common Reference Level B2 (on the Common European Framework of Reference for Languages scale) English skills in both writing and speaking, as well as sufficient ICT skills for working with basic video recording and editing tools and participating in online meetings (in the case of online implementations of this course).

  Course contents

  The principal contents of the course relate directly to the required assignments, which deal with
  - the definition of communication,
  - the conception and realization of a communication model,
  - managing interpersonal relations and communication,
  - the writing of a report conforming to the standards and conventions of JAMK’s Project Reporting Instructions, and
  - development, rehearsal, and delivery of a stand-up presentation.
  
  Other contents include supporting activities and smaller preparatory tasks designed to help you perform your best on the assignments listed above.

  Assessment criteria

  Assessment criteria - grade 1 and 2

  1. You complete all required assignments. Your actual performance in these assignments, however, is such that your understanding and learning are not demonstrated beyond the most basic requirements.
  
  2. You complete all required assignments. In some instances, your performance is above the minimum expectations, but in others, it is not.

  Assessment criteria - grade 3 and 4

  3. You complete all required assignments and, in most instances, your performance is consistently above the minimum expectations.
  
  4. You complete all required assignments and your performance consistently meets or exceeds the stated expectations.

  Assessment criteria - grade 5

  5. You complete all your assignments and they consistently demonstrate and advanced-level ability to internalize the given instruction and translate it into tangible results.

  ---

  Language of instruction

  English

  Planned learning activities, teaching methods and guidance

  This implementaion will be conducted via live Zoom sessions on Fridays 9.45 - 12.15.

  Lecturer(s)

  Diane Ruppert

  Campus

  Main Campus

  Timing

  31.08.2020 - 18.12.2020

  Enrollment

  03.08.2020 - 30.08.2020

  Groups

  • ZJA20SMTP
  • MTM20S1

  Seats

  0 - 25

  Assessment methods

  Avoin AMK (Open UAS) 3

  Degree Programme

  Bachelor's Degree Programme in Tourism Management, Bachelor's Degree Programme in Purchasing and Logistics Engineering

  Mode of delivery

  Face-to-face

  Credits

  • 3 cr

  Unit

  Liiketoimintayksikkö
• Basics in Services (MTMW1110-3001),
       26.10.2020 – 18.12.2020,  5 cr  (ZJA20SMTP, ...) — Face-to-face +-
  Learning outcomes of the course

  Student understands the role of the service industry in society. She/he understands definitions related to service industry and operations and is capable to use theoretical knowledge in practice. The student is familiar with a consumer purchase decision making process. He/she understands the significance of the customer's individuality as factor affecting his behavior in service situations. Student employs hospitality within services. He/she can apply psychological information during interactions while providing services. He/she can utilize existing knowledge to develop his/her own role as a service provider.

  Prerequisites and co-requisites

  - (not translated)

  Course contents

  Services in society
  Basic theories and definitions of services
  Service company
  Consumer behavior and buying decision process
  Service ability in multicultural environment
  Hospitality
  Personal service skills

  Assessment criteria

  Assessment criteria - grade 1 and 2

  Sufficient (1): The student comprehends with a restricted part of theories and concepts related to services and customer service. Student has limited knowledge in searching, judging and utilizing relevant reference material to support the studying the topic.
  Satisfactory (2): Student shows comprehension of some core theories and concepts in the field. Student has limited ability to review and select reference materials to support own ideas and analysis. Student shows some ability to apply theory-based knowledge in practice.

  Assessment criteria - grade 3 and 4

  Good (3): Student can analyze key practices and principles of services. Student shows ability of supporting his/her views and ideas with selected references. Student shows ability to utilize analytical and conceptual tools in defining and analyzing services.
  Very Good (4): Student makes synthesis of core parts of theoretical and conceptual knowledge. Student is well able to find, select and evaluate reference literature to support his interpretation and justification of service business issues. Student show very good level of command of tools usable for analyzing services and their challenges, proposing viable solutions to them.

  Assessment criteria - grade 5

  Excellent (5): Student shows critical evaluation of theoretical and conceptual knowledge of services and customer understanding. Student shows excellent ability to find, select and evaluate reference literature and utilize those findings in interpreting and justifying issues from multiple perspectives. Student shows excellent ability to evaluate service situations and propose viable solutions to them.

  ---

  Language of instruction

  English

  Planned learning activities, teaching methods and guidance

  Lectures
  Individual assignments
  Group assignments
  Guest speeches/lectures by business practitionaires

  Learning materials and recommended literature

  - Hudson, S. & Hudson, L. 2013. Customer service for hospitality and tourism. Oxford, UK : Goodfellow Publishers Ltd.
  
  - Johnston, R. Clark, G. Shulver M.2011. Service operations management : improving service delivery.
  Pearson Education 2011. 4th ed

  Lecturer(s)

  Susanna Nuijanmaa

  Campus

  Main Campus

  Timing

  26.10.2020 - 18.12.2020

  Learning assignments and student workload

  Lectures 48 hrs
  Individual and group assignments 47 h
  Exam 40 h
  Total 135 hours

  Enrollment

  03.08.2020 - 30.08.2020

  Groups

  • ZJA20SMTP
  • MTM20VS
  • MTM20S1

  Seats

  0 - 50

  Assessment methods

  Avoin AMK (Open UAS) 5
  Exchange students 5

  Degree Programme

  Bachelor's Degree Programme in Tourism Management

  Mode of delivery

  Face-to-face

  Credits

  • 5 cr

  Unit

  Liiketoimintayksikkö
• ICT Skills (ZZPP0420-3015),
       31.08.2020 – 23.10.2020,  3 cr  (ZJA20SMTP, ...) — Face-to-face, Online learning +-
  Learning outcomes of the course

  The object of the course
  Upon completion of this course you know how to use information and communication technology with your studies. You have a basic knowledge of immaterial rights, information security, data privacy and their impact on your studies and work life. You can use the office software such as word processing, presentation graphics and spreadsheet calculating diversely.
  
  Course competences
  Internationalisation and communications competence
  Learning and information management competence​
  Business competence
  
  The learning objectives of the course
  You have basic knowledge of immaterial rights, information security, data privacy and their impact on your studies and work life. You can use the office software such as word processing, presentation graphics and spreadsheet calculating diversely.

  Prerequisites and co-requisites

  -

  Course contents

  Key functions of word processing software to enable drawing up of documents conforming to document standard and reports conforming to the JUAS reporting instructions.
  During the course you will complete the reporting template which you can then utilize later on in your other courses.
  Spreadsheet software key operations, most common functions and charts and their practical usage.
  Use of presentation graphics software and application of the skills to prepare a high-quality presentation. Controlling and editing the presentation by using the master slides.
  Basic concepts of immaterial rights, information security and data privacy and their significance.
  The course may also include on a degree program specific basis other key information technology sectors required for field-specific skills.

  Assessment criteria

  Assessment criteria, passed/failed

  To pass this course you must demonstrate that you master the basic ICT skills at a level required by your studies and working life. You are also capable of improving your ICT skills. Your abilities are assessed based on the course assignments and tasks.
  
  You have basic knowledge of immaterial rights, information security, data privacy and their impact on your studies and work life. You can use the office software such as word processing, presentation graphics and spreadsheet calculating diversely.

  ---

  Language of instruction

  English

  Planned learning activities, teaching methods and guidance

  Weekly tasks and learning assignments are in an e-learning environment and are carried out through office programs. Feedback is given as comments in the e-learning environment. You will be given feedback also in the conctact lesson. This supports continuous working on the course.
  
  Teaching methods:
  lectures, weekly tasks, assignments, online tests

  Learning materials and recommended literature

  General learning material can be found in Microsoft Office tutorials.
  Theory material for ICT Skills. https://oppimateriaalit.jamk.fi/ictskills/

  Lecturer(s)

  Päivi Hänninen-Pihlajamäki

  Campus

  Main Campus

  Exam dates and re-exam possibilities

  The weekly tasks and assignments have one actual return date and two re-sit dates. The dates are told at the beginning of the course.

  Timing

  31.08.2020 - 23.10.2020

  Learning assignments and student workload

  Contact lessons, learning assignments and exercises 81 h:
  
  Contact lessons and material familiarization 35 h
  Weekly tasks 16 h
  Assignments 30 h.

  Enrollment

  03.08.2020 - 30.08.2020

  Groups

  • ZJA20SMTP
  • MTM20S1

  Alternative learning methods

  The course can be completed entirely virtually by doing tasks independently.
  
  Recognition of Prior Learning and Experience: Accreditation, Recognition of informal learning, Studification
  More information in the degree regulations and the study guide.

  Seats

  0 - 25

  Assessment methods

  Avoin amk 5
  Feedback is given as comments in the e-learning environment.

  Degree Programme

  Bachelor's Degree Programme in Music, Bachelor's Degree Programme in Logistics, Bachelor's Degree Programme in Occupational Therapy, Bachelor's Degree Programme in Rehabilitation Counselling, Bachelor's Degree Programme in International Business, Bachelor's Degree Programme in Construction and Civil Engineering, Bachelor's Degree Programme in Service Business, Bachelor's Degree Programme in Team Academy, Bachelor's Degree Programme in Energy and Environmental Technology, Bachelor's Degree Programme in Electrical and Automation Engineering, Degree Programme in Midwifery, Bachelor's Degree Programme in Social Services, Bachelor's Degree Programme in Business Information Technology, Bachelor's Degree Programme in Mechanical Engineering, Bachelor's Degree Programme in Tourism Management, Bachelor's Degree Programme in Information and Communications Technology, Bachelor's Degree Programme in Purchasing and Logistics Engineering, Bachelor's Degree Programme in Business Management, Degree Programme in Nursing, Bachelor's Degree Programme in Agricultural and Rural Industries, Bachelor's Degree Programme in Physiotherapy

  Mode of delivery

  Face-to-face, Online learning

  Share of virtual studies

  2 cr

  Credits

  • 3 cr

  Unit

  Liiketoimintayksikkö
• Responsible Tourism Management (MTMW1200-3001),
       08.03.2021 – 28.04.2021,  5 cr  (MTM21VK, ...) — Face-to-face +-
  Learning outcomes of the course

  The student knows how to define responsible tourism concepts.
  She/he understands multiple perspectives of responsible tourism.
  The student is able to link topics to global and national level strategies and policies.

  Prerequisites and co-requisites

  Basic understanding of tourism industry

  Course contents

  Terms and definitions (Sustainable development, Sustainable, Responsible tourism, Tourism impact)
  Different dimensions of responsibility
  Stakeholder thinking and service chain
  Tools for responsible tourism development in company, destination and national level (for example carbon footprint)
  The most important laws and guidelines in tourism companies
  Security issues in tourism business

  Assessment criteria

  Assessment criteria - grade 1 and 2

  The general criteria of the competences that the Bachelor's Degrees awarded by Finnish Universities of Applied Sciences provide can be found on JAMK's web pages. The learning outcomes of individual courses are assessed in relation to the objectives of the course concerned. Assessment is based on knowledge, skills and competence in accordance with the National and European Qualifications Framework, level 6.
  
  Assessment methods are based on learning objectives.
  
  Unless otherwise defined in the curriculum, a course accepted as completed is assessed on the following five-step scale:
  
  5 (Excellent) The student can analyze the concepts. The student evaluates multiple perspectives in content matter. The student formulates topics together in global and national levels.
  
  4 (Very Good) The student categorizes the concepts. The student evaluates multiple perspectives in content matter. The student compares topics in global and national levels.
  
  3 (Good) The student illustrates the concepts. The student demonstrates multiple perspectives in content matter. The student differentiates topics in global and national levels.
  
  2 (Satisfactory) The student understands the concepts. The student can explain multiple perspectives in content matter. The student can give examples on topics in global and national levels.
  
  1 (Sufficient) The student can define the concepts. The student understands multiple perspectives in content matter. The student identifies topics in global and national levels.
  
  If the student does not meet the minimum criteria set for the course, the grade is 0 (Fail).

  Assessment criteria - grade 3 and 4

  3 (Good) The student illustrates the concepts. The student demonstrates multiple perspectives in content matter. The student differentiates topics in global and national levels.
  
  4 (Very Good) The student categorizes the concepts. The student evaluates multiple perspectives in content matter. The student compares topics in global and national levels.

  Assessment criteria - grade 5

  5 (Excellent) The student can analyze the concepts. The student evaluates multiple perspectives in content matter. The student formulates topics together in global and national levels.

  ---

  Language of instruction

  English

  Learning materials and recommended literature

  Goodwin, H. 2016. Responsible Tourism. Using Tourism for Sustainable Development. Oxford: Goodfellow Publishers.Laws and regulations in tourism.

  Lecturer(s)

  Francesca Allievi, Petra Blinnikka, Minna Tunkkari-Eskelinen

  Campus

  Main Campus

  Timing

  08.03.2021 - 28.04.2021

  Learning assignments and student workload

  lectures 50 h assignments/tasks 50 h reading the course material 35 hTotal 135 hours

  Enrollment

  03.08.2020 - 30.08.2020

  Groups

  • MTM21VK
  • ZJA20SMTP
  • MTM20S1

  Alternative learning methods

  Group discussions, learning diary, research data assignment, test in law issues.

  Seats

  0 - 50

  Degree Programme

  Bachelor's Degree Programme in Tourism Management

  Mode of delivery

  Face-to-face

  Credits

  • 5 cr

  Unit

  Liiketoimintayksikkö
• Introduction to Tourism (MTMW1100-3001),
       31.08.2020 – 13.11.2020,  6 cr  (HBI18S1, ...) — Face-to-face +-
  Learning outcomes of the course

  The student understands how the tourism industry has developed and what it comprises in Finland and abroad. The student knows the general concepts and phenomena in tourism and understands the economic significance of tourism industry. She/he knows the current trends in tourism.
  
  The student understands the traveller’s process from the perspective of both the leisure traveller and business traveller.
  The student recognizes central tourism actors, their operating models and industry structures.
  
  Student improves his/her information-seeking skills and is capable of utilizing different databases and information channels when seeking the information they need.

  Prerequisites and co-requisites

  -

  Course contents

  • Economic significance of the tourism industry
  • General concepts and phenomena in tourism industry
  • Tourism trends
  • Tourism industry’s operational structure in Finland and abroad
  • Traveler’s process
  • Tourism service providers
  • Special characteristics and structures of the different tourism service sectors

  Assessment criteria

  Assessment criteria - grade 1 and 2

  1 (Sufficient) The student can define the concepts. The student understands multiple perspectives in content matter. The student identifies topics in global and national levels.
  
  2 (Satisfactory) The student understands the concepts. The student can explain multiple perspectives in content matter. The student can give examples on topics in global and national levels.

  Assessment criteria - grade 3 and 4

  3 (Good) The student illustrates the concepts. The student demonstrates multiple perspectives in content matter. The student differentiates topics in global and national levels.
  
  4 (Very Good) The student categorizes the concepts. The student evaluates multiple perspectives in content matter. The student compares topics in global and national levels.

  Assessment criteria - grade 5

  5 (Excellent) The student can evaluate the concepts. The student evaluates multiple perspectives in content matter. The student formulates topics together in global and national levels.

  ---

  Language of instruction

  English

  Planned learning activities, teaching methods and guidance

  Contact lectures
  Individual assignments
  Group assignment
  Company visits and classroom visitors
  Exam

  Learning materials and recommended literature

  Cooper, C. et al. 2004. Tourism Principles and practices. Financial Times/ Prentice Hall.
  
  UNWTO. 2017. Tourism definitions
  
  O'Gorman, K. D., Cousins, J. 2010. The origins of hospitality and tourism. Goodfellow cop.
  
  Current materials provided by course tutors

  Lecturer(s)

  Susanna Nuijanmaa, Suvi Ahonen

  Campus

  Main Campus

  Timing

  31.08.2020 - 13.11.2020

  Learning assignments and student workload

  Lectures 66 h
  Assignments and reading the course material 72 h
  Preparing for the exam 24 h
  Total 162 h

  Enrollment

  03.08.2020 - 30.08.2020

  Groups

  • HBI18S1
  • ZJA20SMTP
  • MTM20VS
  • MTM20S1
  • HBI18K1

  Seats

  0 - 50

  Assessment methods

  Avoin amk 5

  Degree Programme

  Bachelor's Degree Programme in Tourism Management

  Mode of delivery

  Face-to-face

  Credits

  • 6 cr

  Unit

  Liiketoimintayksikkö
• Entrepreneurship (ZZPP0750-3007),
       26.10.2020 – 18.12.2020,  3 cr  (ZJA20SMTP, ...) — Face-to-face +-
  Learning outcomes of the course

  Purpose of the course:
  During this course, you will acquire basic knowledge of entrepreneurship and profitable business in action-driven ways. You will assess your own entrepreneurial capabilities and expand your understanding of the sector with the help of company stories, for example. During the course, you will work in a multidisciplinary team in which you will develop a business idea.
  
  Course competences:
  Internationalisation and communications competence
  Learning and information management competence
  Entrepreneurship, innovation and working community competence
  
  Course learning outcomes:
  1. You recognise and are able to assess your own capabilities and attitudes concerning entrepreneurship.
  2. You know the concept of internal entrepreneurship, what it means to become an entrepreneur and the significance of entrepreneurship and innovations in society.
  3. You understand the preconditions of profitable business.
  4. You understand and recognise the role of customer relationship in business and are able to apply this knowledge.
  5. You demonstrate an ability for self-management in an entrepreneurial way in a multidisciplinary team.
  6. You identify the customers’ needs and find business opportunities in them.
  7. You are familiar with and capable of utilising the JAMK and EduFutura entrepreneurship and innovation environments and the related support services.

  Course contents

  You recognise the skills of your own internal entrepreneurship and use them to develop the course business idea.
  
  Based on your experience, observations and the knowledge you have acquired, you form a conception of market needs or demand in response to which you develop your own turnkey solution/business concept (service/product concept).
  
  You act in a multidisciplinary small group in which you reflect upon and assess the business opportunities of the idea and share their opportunities for success with other students in the course. The ideas are tested with potential customers and further developed on the basis of the feedback received.
  
  The development and communication tools used in the assessment and development of the ideas include the Business Model Canvas and the Value Proposition Canvas.

  Assessment criteria

  Assessment criteria, passed/failed

  You recognise the features of your own inner entrepreneurship and utilise them in the development of a business idea and demonstrate an ability for self-management in an entrepreneurial way in a multidisciplinary team.
  
  You understand the role of entrepreneurship in society and in your own sector. You understand the principles of profitable business.
  
  In customer situations or services, you identify needs in response to which you develop a business idea together with your multidisciplinary team.
  
  You understand the role of customers in the development of business ideas and the principles of value creation.

  ---

  Language of instruction

  English

  Location and time

  1.10 - 10.12.2020
  JAMK Rajakatu Campus

  Planned learning activities, teaching methods and guidance

  lectures
  group discussions
  presentations
  pitchings
  assignments

  Learning materials and recommended literature

  Möttönen, T. (ed.) 2020: Finnish entrepreneurs: From freedom of occupation to the entrepreneurial society

  Lecturer(s)

  Minna Tunkkari-Eskelinen

  Working life cooperation

  Interview of the entrepreneur

  Campus

  Main Campus

  Internationality

  Examples also abroad
  Students in the Tourism management Degree Programme

  Timing

  26.10.2020 - 18.12.2020

  Learning assignments and student workload

  Lectures 20 h
  Assignments, group work and self study 61 h

  Enrollment

  03.08.2020 - 30.08.2020

  Content scheduling

  1 What is entrepreneurship?
  2 Entrepreneurial mindset
  3 Various modes of entrepreneurship
  4 Business idea

  Groups

  • ZJA20SMTP
  • MTM20VS
  • MTM20S1

  Alternative learning methods

  Assignments in Moodle

  Seats

  0 - 50

  Assessment methods

  Avoin AMK (Open UAS) 5
  Exchange students 5

  Degree Programme

  Bachelor's Degree Programme in Music, Bachelor's Degree Programme in Logistics, Bachelor's Degree Programme in Occupational Therapy, Bachelor's Degree Programme in Rehabilitation Counselling, Bachelor's Degree Programme in Construction and Civil Engineering, Bachelor's Degree Programme in Service Business, Bachelor's Degree Programme in Energy and Environmental Technology, Bachelor's Degree Programme in Electrical and Automation Engineering, Bachelor's Degree Programme in Team Academy, Degree Programme in Midwifery, Bachelor's Degree Programme in Social Services, Bachelor's Degree Programme in Mechanical Engineering, Bachelor's Degree Programme in Business Information Technology, Bachelor's Degree Programme in Tourism Management, Bachelor's Degree Programme in Information and Communications Technology, Bachelor's Degree Programme in Business Management, Degree Programme in Nursing, Bachelor's Degree Programme in Agricultural and Rural Industries, Bachelor's Degree Programme in Physiotherapy

  Mode of delivery

  Face-to-face

  Credits

  • 3 cr

  Unit

  Liiketoimintayksikkö
• ICT Skills (ZZPP0420-3016),
       31.08.2020 – 23.10.2020,  3 cr  (MTM20S1) — Face-to-face, Online learning +-
  Learning outcomes of the course

  The object of the course
  Upon completion of this course you know how to use information and communication technology with your studies. You have a basic knowledge of immaterial rights, information security, data privacy and their impact on your studies and work life. You can use the office software such as word processing, presentation graphics and spreadsheet calculating diversely.
  
  Course competences
  Internationalisation and communications competence
  Learning and information management competence​
  Business competence
  
  The learning objectives of the course
  You have basic knowledge of immaterial rights, information security, data privacy and their impact on your studies and work life. You can use the office software such as word processing, presentation graphics and spreadsheet calculating diversely.

  Prerequisites and co-requisites

  -

  Course contents

  Key functions of word processing software to enable drawing up of documents conforming to document standard and reports conforming to the JUAS reporting instructions.
  During the course you will complete the reporting template which you can then utilize later on in your other courses.
  Spreadsheet software key operations, most common functions and charts and their practical usage.
  Use of presentation graphics software and application of the skills to prepare a high-quality presentation. Controlling and editing the presentation by using the master slides.
  Basic concepts of immaterial rights, information security and data privacy and their significance.
  The course may also include on a degree program specific basis other key information technology sectors required for field-specific skills.

  Assessment criteria

  Assessment criteria, passed/failed

  To pass this course you must demonstrate that you master the basic ICT skills at a level required by your studies and working life. You are also capable of improving your ICT skills. Your abilities are assessed based on the course assignments and tasks.
  
  You have basic knowledge of immaterial rights, information security, data privacy and their impact on your studies and work life. You can use the office software such as word processing, presentation graphics and spreadsheet calculating diversely.

  ---

  Language of instruction

  English

  Planned learning activities, teaching methods and guidance

  Exercises and learning assignments are in an e-learning environment and are carried out through office programs. Feedback is given as comments in the e-learning environment. You will be given feedback also in the conctact lesson. This supports continuous working on the course.
  
  Teaching methods:
  lectures, weekly tasks, assignments, online tests

  Learning materials and recommended literature

  Microsoft material

  Lecturer(s)

  Päivi Hänninen-Pihlajamäki

  Campus

  Main Campus

  Exam dates and re-exam possibilities

  The weekly tasks and assignments have one actual return date and two re-sit dates. The dates are told at the beginning of the course.

  Timing

  31.08.2020 - 23.10.2020

  Learning assignments and student workload

  Contact lessons, learning assignments and exercises 81 h:
  
  Contact lessons and material familiarization 35 h
  Weekly tasks 16 h
  Assignments 30 h.

  Enrollment

  03.08.2020 - 30.08.2020

  Groups

  • MTM20S1

  Alternative learning methods

  The course can be completed entirely virtually by doing tasks independently.
  
  Recognition of Prior Learning and Experience: Accreditation, Recognition of informal learning, Studification
  More information in the degree regulations and the study guide.

  Seats

  0 - 25

  Assessment methods

  Feedback is given as comments in the e-learning environment.

  Degree Programme

  Bachelor's Degree Programme in Music, Bachelor's Degree Programme in Logistics, Bachelor's Degree Programme in Occupational Therapy, Bachelor's Degree Programme in Rehabilitation Counselling, Bachelor's Degree Programme in International Business, Bachelor's Degree Programme in Construction and Civil Engineering, Bachelor's Degree Programme in Service Business, Bachelor's Degree Programme in Team Academy, Bachelor's Degree Programme in Energy and Environmental Technology, Bachelor's Degree Programme in Electrical and Automation Engineering, Degree Programme in Midwifery, Bachelor's Degree Programme in Social Services, Bachelor's Degree Programme in Business Information Technology, Bachelor's Degree Programme in Mechanical Engineering, Bachelor's Degree Programme in Tourism Management, Bachelor's Degree Programme in Information and Communications Technology, Bachelor's Degree Programme in Purchasing and Logistics Engineering, Bachelor's Degree Programme in Business Management, Degree Programme in Nursing, Bachelor's Degree Programme in Agricultural and Rural Industries, Bachelor's Degree Programme in Physiotherapy

  Mode of delivery

  Face-to-face, Online learning

  Share of virtual studies

  2 cr

  Credits

  • 3 cr

  Unit

  Liiketoimintayksikkö
• Communication Skills for Working Life (ZWPC0420-3005),
       31.08.2020 – 18.12.2020,  3 cr  (ZJA20SMTP, ...) — Face-to-face +-
  Learning outcomes of the course

  By the end of the course, you should be able to
  - articulate working definitions of communication;
  - identify the key elements of modern communication models;
  - correctly apply the standards and conventions of JAMK’s Project Reporting Instructions to a written report on an assigned topic; and
  - deliver a stand-up presentation on an assigned topic.

  Prerequisites and co-requisites

  Common Reference Level B2 (on the Common European Framework of Reference for Languages scale) English skills in both writing and speaking, as well as sufficient ICT skills for working with basic video recording and editing tools and participating in online meetings (in the case of online implementations of this course).

  Course contents

  The principal contents of the course relate directly to the required assignments, which deal with
  - the definition of communication,
  - the conception and realization of a communication model,
  - managing interpersonal relations and communication,
  - the writing of a report conforming to the standards and conventions of JAMK’s Project Reporting Instructions, and
  - development, rehearsal, and delivery of a stand-up presentation.
  
  Other contents include supporting activities and smaller preparatory tasks designed to help you perform your best on the assignments listed above.

  Assessment criteria

  Assessment criteria - grade 1 and 2

  1. You complete all required assignments. Your actual performance in these assignments, however, is such that your understanding and learning are not demonstrated beyond the most basic requirements.
  
  2. You complete all required assignments. In some instances, your performance is above the minimum expectations, but in others, it is not.

  Assessment criteria - grade 3 and 4

  3. You complete all required assignments and, in most instances, your performance is consistently above the minimum expectations.
  
  4. You complete all required assignments and your performance consistently meets or exceeds the stated expectations.

  Assessment criteria - grade 5

  5. You complete all your assignments and they consistently demonstrate and advanced-level ability to internalize the given instruction and translate it into tangible results.

  ---

  Language of instruction

  English

  Planned learning activities, teaching methods and guidance

  THIS IMPLEMENTATION IS FULL. PLEASE CHECK OUT THE ZWPC0420-3002 ONLINE IMPLEMENTATION FOR AVAILABILITY.
  
  This is a contact lesson course where we will meet mostly in the classroom and use live Zoom sessions as necessary. Specific details will be given in the first weeks of the course.

  Lecturer(s)

  Diane Ruppert

  Campus

  Main Campus

  Timing

  31.08.2020 - 18.12.2020

  Enrollment

  03.08.2020 - 30.08.2020

  Groups

  • ZJA20SMTP
  • MTM20S1

  Seats

  0 - 25

  Assessment methods

  Avoin AMK (Open UAS) 2

  Degree Programme

  Bachelor's Degree Programme in Tourism Management, Bachelor's Degree Programme in Purchasing and Logistics Engineering

  Mode of delivery

  Face-to-face

  Credits

  • 3 cr

  Unit

  Liiketoimintayksikkö
• Tourism Research (MTMW2100-3001),
       26.10.2020 – 18.12.2020,  5 cr  (MTM20VS, ...) — Face-to-face, Online learning +-
  Learning outcomes of the course

  A student knows different research methods in tourism.
  A student understands multiple scientific approaches to tourism phenomena.
  A student is able to conduct research data collection process.
  A student applies project management theory into practice.

  Prerequisites and co-requisites

  Basic understanding of tourism industry

  Course contents

  Different research methods in tourism
  Multiple scientific approaches to tourism phenomena.
  Qualitative research.
  Quantitative research.

  Assessment criteria

  Assessment criteria - grade 1 and 2

  The general criteria of the competences that the Bachelor's Degrees awarded by Finnish Universities of Applied Sciences provide can be found on JAMK's web pages. The learning outcomes of individual courses are assessed in relation to the objectives of the course concerned. Assessment is based on knowledge, skills and competence in accordance with the National and European Qualifications Framework, level 6
  
  Assessment methods are based on learning objectives.
  A course accepted as completed is assessed on the following five-step scale:
  
  
  5 (Excellent) The student can critisize different research methods in tourism industry. The student evaluates multiple perspectives in content matter. The student applies research data collection process including analysis and re-formulation of the process. The student is able to re-organize project management process.
  
  4 (Very Good) The student can select different research methods in tourism industry. The student evaluates multiple perspectives in content matter. The student applies research data collection process including analysis and data comparison. The student is able to evaluate project management process.
  3 (Good) The student can explain different research methods in tourism industry. The student demonstrates multiple perspectives in content matter. The student applies research data collection process including analysis. The student is able to analyze project management process.
  
  2 (Satisfactory) The student understands different research methods in tourism industry. The student can explain multiple perspectives in content matter. The student applies research data collection process and project management theory into practice.
  
  1 (Sufficient) The student identifies different research methods in tourism industry. The student understands multiple perspectives in content matter. The student applies research data collection process and project management theory into practice.
  
  If the student does not meet the minimum criteria set for the course, the grade is 0 (Fail).

  Assessment criteria - grade 3 and 4

  3 (Good) You can explain different research methods in tourism research. You can demonstrate multiple perspectives in content matter. You are able to conduct research data collection process including analysis. You are able to analyze project management process.
  
  4 (Very Good) You can select different research methods in tourism research. You can evaluate multiple perspectives in content matter. You are able to conduct research data collection process including analysis and complex data comparison. You are able to analyze and evaluate project management process.

  Assessment criteria - grade 5

  5 (Excellent) You can critisize different research methods in tourism industry. You can evaluate multiple perspectives in content matter. You are able to apply complex research data collection process including analysis and re-formulation of the process. You know how to re-organize project management process.

  ---

  Language of instruction

  English

  Planned learning activities, teaching methods and guidance

  Lectures
  Group seminars
  Analytical assignment
  Reading research reports

  Learning materials and recommended literature

  Kerzner, H. & Maniyam, S. 2017. Project management, or similar kind of publication. Packt Publishing.
  Levent, A. & Sharma, A. 2008. Qualitative Research in Hospitality and Tourism. Emerald.
  Scientific articles on quantitative methods chosen by the tutor teacher.
  Decrop, A. & Woodside, A. (eds.) 2017. Consumer behaviour in tourism and hospitality research. Bingley UK: Emerald.
  Altinay, L. & Paraskevas, A. 2008. Planning research in hospitality and tourism. Butterwoth-Heinemann.

  Lecturer(s)

  Francesca Allievi, Minna Tunkkari-Eskelinen

  Campus

  Main Campus

  Internationality

  International research material
  International visiting researchers

  Timing

  26.10.2020 - 18.12.2020

  Learning assignments and student workload

  lectures/online lectures 50 h assignments/tasks 50 h reading the course material 35 h Total 135 h

  Enrollment

  03.08.2020 - 30.08.2020

  Groups

  • MTM20VS
  • MTM19S1

  Seats

  0 - 50

  Assessment methods

  Exchange students 5

  Degree Programme

  Bachelor's Degree Programme in Tourism Management

  Mode of delivery

  Face-to-face, Online learning

  Share of R&D studies

  1 cr

  Share of virtual studies

  2 cr

  Credits

  • 5 cr

  Unit

  Liiketoimintayksikkö
• Tourism Service Systems (MTMW2000-3001),
       31.08.2020 – 23.10.2020,  5 cr  (MTM20VS, ...) — Face-to-face +-
  Learning outcomes of the course

  He/she is able to utilize his/her service competence in the analysis and development of companies’ service systems.
  
  The student masters the theory of different sectors in a company’s service system: service product, service production system, service culture and service quality.
  
  She/he is able to analyze and develop service systems of tourism companies, and the service system’s value generation in a customer-oriented and profitable way.
  
  The student can recognize critical points in service operations. She/he understands the significance of core and support processes in terms of the quality and profitability of service. She/he recognizes factors affecting service quality and is able to measure and develop it.

  Prerequisites and co-requisites

  Basics in services

  Course contents

  • The sectors of the service system in tourism companies and their impact on each other
  • Value generation in service system
  • Augmented service product
  • Service processes and their visualization
  • Service quality
  • Service culture
  • Analyzing and measuring

  Assessment criteria

  Assessment criteria - grade 1 and 2

  1 (Sufficient)
  The student knows the concepts related to service systems and process thinking. The student recognises the different components of the service system and its core and support processes and can assess their quality from the perspective of customers in a restricted manner. She/he knows the basics in service quality thinking.
  
  2 (Satisfactory)
  The student masters the concepts related to service systems and process thinking. He/she recognises the different components of the service system and its core and support processes and can assess the quality of different components from the perspectives of the company and customer in a restricted manner. She/he understands the service quality thinking.

  Assessment criteria - grade 3 and 4

  3 (Good) The student has internalized the concepts related to service systems and process thinking. He/she can describe service systems as well as core and support processes in an extensive manner. He/she can analyze and develop the quality of service systems from the perspective of the company and customer. He/she understands the economic significance of developing services. She/he understands the service quality thinking and can apply it in service management.
  4 (Very Good) The student has internalized the concepts related to service systems and process thinking. He/she can analyze and develop the value generation of service systems as well as the efficiency of core and support processes. She/he understands well the service quality thinking and can apply it in comprehensive way in service management.

  Assessment criteria - grade 5

  5 (Excellent) The student has internalized the concepts related to service systems and process thinking. He/she can analyze and develop innovative service systems as well as the related core and support processes. He/she uses service process tools in a creative and efficient way. She/he has assimilated the service quality thinking and can apply it in comprehensive way in service management.

  ---

  Language of instruction

  English

  Planned learning activities, teaching methods and guidance

  Lectures
  individual assignments
  group assignments
  in-class case studies
  guest speeches/lectures by business practitionaires

  Learning materials and recommended literature

  Johnston R., Clark G., Shulver M. 2012. Service Operations Management. Pearsons Educational Ltd. Grönroos Christian. 2001. Service Management and Marketing. John Wiley & Sons Ltd.

  Lecturer(s)

  Susanna Nuijanmaa, Susanna Riekkinen

  Campus

  Main Campus

  Timing

  31.08.2020 - 23.10.2020

  Learning assignments and student workload

  Lectures 48 h
  assignments 30 h
  individual studying 37 h
  exam 20 h
  Total 135 h

  Enrollment

  03.08.2020 - 30.08.2020

  Groups

  • MTM20VS
  • MTM19S1

  Seats

  0 - 50

  Assessment methods

  Exchange students 5

  Degree Programme

  Bachelor's Degree Programme in Tourism Management

  Mode of delivery

  Face-to-face

  Credits

  • 5 cr

  Unit

  Liiketoimintayksikkö
• Event Management (MMTE0210-3001),
       28.09.2020 – 21.11.2020,  5 cr  (HBI18S1, ...) — Face-to-face +-
  Learning outcomes of the course

  The object of the course
  Events is a dynamic, exciting business sector that is growing both nationally and internationally. In this course, you will gain knowledge how to manage events professionally. After completing this course, you have learned the meaning of the event production process and the significance of events in the service and hospitality industry. This is your first step in developing as an event specialist.
  
  Course competences
  MTMCU Customerships
  MTMNE Networks
  MTMPT Profitable Tourism Business
  MTMRE Responsibility
  MTMTI Tourism Industry
  
  The learning objectives of the course
  You understand the significance of the events from the national and international perspective. You know key actors and services in the event production process. You can describe critical success factors in event management. You can identify and plan different phases in events. You know how to make responsible choices in event planning.

  Prerequisites and co-requisites

  You understand the concepts related to service operations and has basic customer competence. You understand how the tourism industry has developed and what it comprises in Finland and abroad. You understand the general concepts and phenomena related to tourism as well as the principles of responsible tourism.

  Course contents

  The principal contents of this course are (1) Structure of the event business sector, (2) Event production process and phases, (3) Ecological and socio-cultural responsibility, (4) Event financial management.

  Assessment criteria

  Assessment criteria - grade 1 and 2

  Assessment is based on learning objectives and is both qualitative and quantitative. Assessment is implemented by students (self-assessment), peers, and the teacher.
  
  0 (Fail) You are unable to achieve the minimum objectives of the course.
  
  1 (Sufficient) You can define the concepts related to events. You identify the significance of events in global and national levels. You can describe the event production process and management.
  
  2 (Satisfactory) You explain the concepts and special characteristics related to events. You can describe the significance of events in global and national levels. You explain the event production process and critical management factors.

  Assessment criteria - grade 3 and 4

  3 (Good) You explain the concepts and special characteristics related to events. You describe and give examples about the significance of events in global and national levels. You can discuss the event production process and highlight important management factors.
  
  4 (Very Good) You categorize the concepts and special characteristics related to events. You evaluate the significance of events in global and national levels. You discuss the event production process and analyze important management factors.

  Assessment criteria - grade 5

  5 (Excellent) You can analyze the concepts and special characteristics related to events. You evaluate the significance of events in global and national levels from multiple perspectives. You show critical thinking in the evaluation of the event production process and important management factors.

  ---

  Language of instruction

  English

  Location and time

  The Course will be held online, the ZOOM link will be provided before the course starts.
  
  Lectures will be held on:
  
  WED 13:15 - 15.45
  FRI 13:15 - 16:15

  Planned learning activities, teaching methods and guidance

  Online (ZOOM) lectures, reading materials and information search, discussions, assignments, group work, guest lectures, self reflection.
  
  There will be 14 online lectures by the lecturer/guest lectures which of 2 are reserved to the presentations (please see the schedule and content below).
  
  Lecutres will take 90 minutes and after that we will have discussions about the topic and the coursework.
  Grading is based on the Group assignment (50 %) and individual assignment (50%)
  No exam will be held.
  Group assignment will be the Event production plan for RESTO-Knowhow Competition organized in Jyväskylä in March 2021.

  Learning materials and recommended literature

  The reading material will be provided by the lecturer in Optima.
  Please check also the course ppt slides for additional links about the different topics.

  Lecturer(s)

  Heidi Luck

  Working life cooperation

  Visiting lecturers, event planning for RESTO-Knowhow Competition held in Jyväskylä on March 2021.

  Campus

  Main Campus

  Exam dates and re-exam possibilities

  There will be no exam. Please see the assignments from Optima > Event Management

  Timing

  28.09.2020 - 21.11.2020

  Learning assignments and student workload

  Total 135 h
  Lectures 30 h
  Assignments 60 h
  Individual working, reading materials 45 h

  Enrollment

  03.08.2020 - 30.08.2020

  Content scheduling

  Schedule and Topics
  
  Wed 30.9. Introduction to the course / Pre Assignment
  Fri 2.10. Introduction to Events / Types of Events
  Wed 7.10. Planning the Event (Content, Target Group, Venue)
  Fri 9.10. Concept Design of the Event > Guest Julius Meriläinen
  
  WEEK 42 Autumn Holiday no contact
  
  Wed 21.10. Pre Event Management
  Fri 23.10. Security and Safety of the Events Mr. Janne Mönkkönen
  Wed 28.10. Event Production Ms. Linda Mankki
  Fri 30.10. Contracts and Legal Aspects Ms. Jenni Roivas
  Wed 4.11. Marketing the Events & Customer Journey
  Fri 6.11. Virtual Events
  Wed 11.11. Post Event Evaluation and Action
  Fri 13.11. Presentations
  Wed 18.11. Presentations
  Fri 20.11. Outro

  Groups

  • HBI18S1
  • MRE18SB
  • HBI20VKK
  • MRE18SA
  • MTM20VS
  • MTM19S1
  • HBI18K1

  Alternative learning methods

  If student cannot participate to the lectures the course can be implemented individually.
  The assignments will be the same as in the normal course.
  Please check the instructions from Optima or contact to the lecturer.

  Seats

  0 - 30

  Assessment methods

  Exchange students and Study Abroad students 15

  Degree Programme

  Bachelor's Degree Programme in Tourism Management

  Mode of delivery

  Face-to-face

  Share of R&D studies

  2 cr

  Credits

  • 5 cr

  Unit

  Liiketoimintayksikkö
• Hotel management (MWTE0310-3001),
       26.10.2020 – 18.12.2020,  5 cr  (HBI18S1, ...) — Face-to-face +-
  Learning outcomes of the course

  Student understands the structure and earnings logic in the hotel industry both at national and international level. She/he masters the core process of the hotel company. She/he can apply the potential of technology to manage accommodation processes and customerships. Student can design customer oriented accommodation services.

  Prerequisites and co-requisites

  The student understands the concepts related to service operations. The student understands the general concepts and phenomena related to tourism.

  Course contents

  •business prospects nationally and internationally
  •planning and developing the core process in hotels
  •mastery of technology in hotel services
  •service development in hotels

  Assessment criteria

  Assessment criteria - grade 1 and 2

  Excellent 5: The student demonstrates a holistic, critical and analytical understanding in terms of the abovementioned learning objectives.
  
  Very good 4: The student demonstrates an analytical understanding in terms of the abovementioned learning objectives.
  
  Good 3: The student demonstrates a somewhat holistic and analytical understanding and application in terms of the abovementioned learning objectives.
  
  Satisfactory 2: The student demonstrates under guidance an understanding of the application of the abovementioned learning objectives.
  
  Adequate 1: The student shows an understanding of the abovementioned learning objectives, but the application is found lacking.
  
  If the student does not meet the minimum criteria set for the course, the grade is 0 (Fail).

  Assessment criteria - grade 3 and 4

  Good 3: The student demonstrates a somewhat holistic and analytical understanding and application in terms of the learning objectives
  Very good 4: The student demonstrates an analytical understanding in terms of the learning objectives.

  Assessment criteria - grade 5

  Excellent 5: The student demonstrates a holistic, critical and analytical understanding in terms of the learning objectives.

  ---

  Language of instruction

  English

  Planned learning activities, teaching methods and guidance

  Contact lectures
  Individual and group assignments
  Company visits

  Learning materials and recommended literature

  Wood Raoy C.(edit.). 2018. Hotel accommodation management. Abingdo.
  
  Other materials specified by the teacher

  Lecturer(s)

  Susanna Nuijanmaa

  Working life cooperation

  Company visits

  Campus

  Main Campus

  Timing

  26.10.2020 - 18.12.2020

  Learning assignments and student workload

  Lectures 48
  Individual studying 77
  Group work 10
  Total 135

  Enrollment

  03.08.2020 - 30.08.2020

  Groups

  • HBI18S1
  • MRE18SB
  • MTM20VS
  • MRE18SA
  • MTM19S1
  • HBI18K1

  Seats

  0 - 30

  Assessment methods

  Exchange students 15

  Degree Programme

  Bachelor's Degree Programme in Tourism and Service Business, Bachelor's Degree Programme in Tourism Management

  Mode of delivery

  Face-to-face

  Credits

  • 5 cr

  Unit

  Liiketoimintayksikkö
• Marketing Management (MTMW2410-3001),
       14.09.2020 – 13.11.2020,  5 cr  (MTM19S1) — Online learning +-
  Learning outcomes of the course

  Student understand the significance of the integrated marketing communication and can apply the theoretical knowledge in marketing planning. She/he understands the meaning of the digitalization in tourism marketing and need for relevant follow-up systems.
  
  Student knows the brand strategy theories, models and concepts and understands their relevance in practice. Student understands the meaning of the brand in making the intangible tourism service tangible. She/he understands the meaning of customer intelligence in developing brand strategies

  Prerequisites and co-requisites

  Student knows the basics of marketing, accounting and management.

  Course contents

  - marketing intelligence
  - marketing communication planning
  - marketing follow-up systems
  - concepts of brand and brand equity
  - integrated marketing communication in relation to brand building
  - Ethical issues

  Assessment criteria

  Assessment criteria - grade 1 and 2

  Excellent 5: The student demonstrates a holistic, critical and analytical understanding and ability to apply in terms of the abovementioned learning objectives.
  
  Very good 4: The student demonstrates a nearly holistic, critical and analytical understanding and ability to apply in terms of the abovementioned learning objectives.
  
  Good 3: The student demonstrates a somewhat holistic and analytical understanding and ability to apply in terms of the abovementioned learning objectives.
  
  Satisfactory 2: The student demonstrates under guidance an understanding of the abovementioned learning objectives. Application is satisfactory.
  
  Adequate 1: The student demonstrates under guidance an understanding of the abovementioned learning objectives, but the application is found lacking.
  
  If the student does not meet the minimum criteria set for the course, the grade is 0 (Fail).

  Assessment criteria - grade 3 and 4

  Good 3: The student demonstrates a somewhat holistic and analytical understanding and ability to apply in terms of the learning objectives.
  Very good 4: The student demonstrates a nearly holistic, critical and analytical understanding and ability to apply in terms of the learning objectives.

  Assessment criteria - grade 5

  Excellent 5: The student demonstrates a holistic, critical and analytical understanding and ability to apply in terms of the learning objectives.

  ---

  Language of instruction

  English

  Location and time

  The course will be held in ZOOM! Link will be provided later.
  
  Schedule
  
  14.9. - 22.10.
  MON 9:45 - 12:15
  THU 13.15 - 15:45
  
  28.10. - 12.11.
  WED 8;00 - 10:30
  THU 13:15 - 15:45

  Planned learning activities, teaching methods and guidance

  The Marketing Management course will be conducted completely in a form of an ZOOM online course. All lectures will be recorded.
  
  There will be 13 online lectures by the lecturer/guests. In addition three supervised groupwork sessions will be held in order fo finalise the coursework.
  
  Lecutres will take 60-90 minutes and after that we will have discussions about the topic and the coursework.
  
  
  Grading is based on the Groupwork (50 %) and individual assignment (50%)
  
  No exam will be held.

  Learning materials and recommended literature

  All reading materials will be provided at the first lecture.
  No need to buy any books.
  Most of the materials will be online materials or can be found from the JAMK library.

  Lecturer(s)

  Susanna Nuijanmaa, Heidi Luck

  Working life cooperation

  The students will be creating a marketing plan for the Resto know-how event taking place on March 2021. See more instructions from the course presentations.
  Guest lectures from the field of marketing management.

  Campus

  Main Campus

  Exam dates and re-exam possibilities

  No exam will be held.
  
  The grading is based on the group assignment (50%) and individual learning diary (50%).
  
  Excellent (5) The approaches to marketing management and central concepts have been defined with precision. The student displays a clear command of the subject area. The student shows an advanced ability to transform theory into applicable real-life situations. The ideas have significant value for implementation.
  
  Very good (4) The approaches to marketing management and central concepts have been defined very well. The student displays a good command and understanding of the subject area. The student shows competent ability to transform theory into applicable real-life situations. The ideas are worth implementing.
  
  Good (3) The approaches to marketing management and central concepts have been defined rather well. The student displays a competent command of the subject area. The student shows adequate but general ability to transform theory into applicable real-life situations.
  
  Satisfactory (2) The approaches to marketing management and central concepts have been defined satisfactorily. The student has an obvious overall command of the subject area. The student shows a basic ability to transform theory into applicable real-life situations.
  
  Sufficient (1) The student attempts to identify the approaches to marketing management However, command of the subject area remains unclear. The student fails to show a convincing ability to transform theory into applicable real-life situations.

  Timing

  14.09.2020 - 13.11.2020

  Learning assignments and student workload

  The learning will be completed by:
  
  Lectures 30%
  Individual Learning 20%
  Groupwork 30%
  Learning Diary 20%

  Enrollment

  03.08.2020 - 30.08.2020

  Content scheduling

  Schedule and Content
  
  Mon 14.9. / 9:45 - 12:15 Intro and Pre Assignment
  Thu 17.9. / 13.15 - 15:45 What is Marketing
  Mon 21.9. Marketing Environment and Marketing Research
  Thu 24.9. Marketing Communication (Marketing Mix)
  Mon 28.9. Social Media and Content Management
  Thu 1.10. Positioning and DIfferentiation Strategies
  Mon 5.10.Customer Journey and Customer Engagement Strategy
  Thu 8.10. Digital Marketing and Social Media Management
  
  WEEK 42 Autumn Holiday No Contact
  
  Mon 19.10. Brand Management
  Thu 22.10. Social Responsibility and Ethics in Marketing
  Wed 28.10. / 8:00 - 10.30 Coursework
  Thu 29.10. Coursework
  Wed 4.11.Coursework
  Thu 5.11. Presentations
  Wed 11.11. Presentations
  Thu 12.11. Outro

  Groups

  • MTM19S1

  Alternative learning methods

  Individual work is to provide the development plan in the field of Marketing Management. If you want to conduct the course completely remotely/individually please follow the course outline and find the more descriptive instructions from the course presentations.
  
  Contact also to the course instructor via email.
  
  If you decide to complete this course on your own, the aim is to conduct a research about the marketing management strategy.
  Literature review is following the coursework outline.
  One semi-structured interview is required. The content can be overall questions about marketing management or one specific of the course content. You choose.
  Follow the Jamk reporting instructions (font size, line hight, referencing, etc.)
  The research length approximately 20 pages.
  No learning diary required.

  Seats

  0 - 25

  Assessment methods

  Exchange students 5

  Degree Programme

  Bachelor's Degree Programme in Tourism Management

  Mode of delivery

  Online learning

  Share of virtual studies

  5 cr

  Credits

  • 5 cr

  Unit

  Liiketoimintayksikkö
• Accessible Tourism (MZMH0700-3001),
       01.09.2020 – 11.10.2020,  5 cr  (MRE17SB, ...) — Online learning +-
  Learning outcomes of the course

  Purpose of the course
  After completing this course, you will understand the basic principles of accessibility and accessibility and the implications of accessibility when planning and implementing tourism activities. In addition, you can utilize these things to design your work and work environment.
  
  Leaning outcome
  You will be familiar with the diversity of environmental and accessibility concepts and will be able to acquire information related to environmental assessment and design. You are able to work to promote a accessible and customizable environment and its functional fairness. You are aware of the specifics and needs of different customer groups and the challenges faced by tourism entrepreneurs within accessibility. You are familiar with the potential of society and tourism organizations to influence accessibility and are familiar with the legislation that governs activities.

  Course contents

  Accessibility principles and key environmental and accessibility concepts, accessibility legislation, specifics and needs of different customer groups.

  Assessment criteria

  Assessment criteria, passed/failed

  The evaluation decision is made on a scale: pass / fail. The course is successfully passed if: 1) the student demonstrates an understanding of the diversity of environmental and accessibility concepts and is able to acquire information related to environmental assessment and design, 2) is able to work to promote an accessible and customizable environment and its functional fairness; 3) recognizes the specific characteristics and needs of customer groups and the challenges that tourism entrepreneurs face in accessibility; and 4) identifies the impact of society and tourism organizations on enabling accessible tourism.

  Further information

  This course is a part of the accessible tourism education package and is a basic requirement for participating in other education courses.

  ---

  Language of instruction

  English

  Location and time

  The course starts on 1st September with the pre-assingment sent by teacher.
  
  11.9.2020 at 13.00-16.00 Kick-off webinar
  
  16.9.2020 at 9.00-12.00 Demo in JAMK Campus: accessibility walk, demonstration of technical aids for disabled persons
  (please come to the campus: Rajakatu 35 if you can. If not, the session will be also recorded)
  
  18.9.2020 at 14.00-16.00 Webinar: Different customer groups and their needs in accessible tourism
  
  22.9.2020 at 13.00-16.00 Webinar: Legistlation and accessiblity
  
  30.9.2020 at 13.00-16.00 Webinar: Challenges faced by tourism entrepreneurs within accessibility.
  Potential of society and tourism organizations to influence accessibility
  
  11.10.2020 DL for the assignments. Course ends.

  Planned learning activities, teaching methods and guidance

  This course is implemented online. Methods of teaching and learning used in the implementation:
  * online webinars
  * learning assignments
  * group discussions
  * demos

  Learning materials and recommended literature

  Accessible tourism for all: an opportunity within our reach. 2016. World Tourism organisation.
  
  Darcy, S., McKercher, B., Schweinsberg, S. 2020. From tourism and disability to accessible
  tourism: a perspective article. TOURISM REVIEW. VOL. 75 NO. 1 2020, pp. 140-144, © Emerald Publishing Limited, ISSN 1660-5373 DOI 10.1108/TR-07-2019-0323
  
  Luiza, S. M. 2010. Accessible tourism - The ignored opportunity. Annals of the University of Oradea : Economic Science. 1.
  
  United Nations: Promoting accessible tourism for all. https://www.un.org/development/desa/disabilities/issues/promoting-accessible-tourism-for-all.html
  
  Material provided by European Network of Accessible Tourism
  
  Other material provided by the tutor

  Lecturer(s)

  Petra Blinnikka, Kari Vehmaskoski

  Working life cooperation

  Visiting lecturers and cases from the industry sharing their experiences from the theme.

  Campus

  Main Campus

  Internationality

  Internationalisation aspect is accommodated to this implementation using also international examples and material of accessible tourism.

  Timing

  01.09.2020 - 11.10.2020

  Learning assignments and student workload

  One credit corresponds to an average of 27 hours of work, which means that the load of five credits is approximately 135 hours. The load is distributed as follows:
  * online webinars and group discussions 20
  * independent assignments and other independent work (studying of literature, preparing for lectures) 100
  * demos 15

  Enrollment

  03.08.2020 - 30.08.2020

  Content scheduling

  The course is implemented during September 2020.

  Groups

  • MRE17SB
  • MRE17SA
  • MPT20S1
  • MRE18SB
  • MPT19SA
  • MRE18SA
  • ZJK20SM
  • MTM20VS
  • MTM20S1
  • MTM19S1

  Alternative learning methods

  You have the right to apply for recognition of your studies if you have prior learning (e.g. university studies completed elsewhere) that can be accredited towards the degree you are currently completing.
  
  The recognition of prior learning is possible in three primary ways: accreditation (replacement or inclusion), recognition of informal learning and studification. More precise info: JAMK Degree Regulations, section 17.

  Seats

  0 - 20

  Assessment methods

  Campusonline: 20

  Degree Programme

  Bachelor's Degree Programme in Tourism Management

  Mode of delivery

  Online learning

  Share of R&D studies

  1 cr

  Share of virtual studies

  5 cr

  Credits

  • 5 cr

  Unit

  Liiketoimintayksikkö
• Toolkit for Tourism Work (MTMW1000-3001),
       26.10.2020 – 18.12.2020,  5 cr  (ZJA20SMTP, ...) — Face-to-face +-
  Learning outcomes of the course

  The object of the course
  After completing this course, you will have gained basic skills required in working in the tourism industry. You will know how to interact with people from different cultures and you know what digital skills are needed in tourism work. You will also acquire key certificates that are commonly required in tourism work nationally.
  
  Course competences
  MTMDI Digitalization
  MTMNE Networks
  MTMOE Operational Environment
  YHTKA Internationalisation and communications competence
  
  The learning objectives of the course
  You understand the international nature of the tourism industry and importance for capability to work in multicultural teams. You are familiar with cultural dimensions and, with the help of the relevant theories, are able to identify and appreciate cultural diversities in intercultural interaction. You know the basic concepts in digitalization in tourism. You recognize the value and general applications of ICT tools in tourism industry. You complete the certificates needed to work in tourism business in Finland: Alcohol proficiency certificate, Hygiene proficiency certification and safety passports.

  Prerequisites and co-requisites

  -

  Course contents

  The principal contents of this course are (1) Operating in multicultural environment and teams, (2) Intercultural understanding, (3) Basic concepts in digitalization in tourism, (4) Introduction to e-tourism, (5) An alcohol proficiency certificate, (6) Hygiene proficiency, and (7) Safety passport.

  Assessment criteria

  Assessment criteria, passed/failed

  Unless otherwise provided by the curriculum, the grading scale is Pass (S) or Fail (0).
  
  Criteria for acceptable performance Pass (S): You demonstrate capability to work in multicultural teams. You can describe cultural dimensions and explain cultural diversities in intercultural interaction. You identify the basic concepts in digitalization in tourism. You can describe general ICT tools in tourism industry. You have completed the certificates needed to work in tourism business in Finland: Alcohol proficiency certificate, Hygiene proficiency certification and safety passports.
  
  The course assessment is Fail (0) if the student fails to achieve the minimum learning objectives for passing the course.

  ---

  Language of instruction

  English

  Location and time

  Lectures will be mainly in class room but online participation options will be provided. More information when the course starts.

  Planned learning activities, teaching methods and guidance

  Lectures, independent reading materials and information search, discussions, assignments (intercultural analysis, group presentations), self-reflection.

  Learning materials and recommended literature

  Hofstede, G. H., Hofstede G. J., Minkov M. 2010. Cultures and organizations: software of the mind: intercultural cooperation and its importance for survival. New York: McGraw Hill cop.
  Laukkanen M. 2012. Basic Facts of Food Hygiene, ISBN 978-952-67397-5-5, SEFO-konsultointi.
  Valvira. Serving alcohol.

  Lecturer(s)

  Ani Lietonen, Henna Siltanen

  Working life cooperation

  Alumni visitor (video lecture)

  Campus

  Main Campus

  Internationality

  Intercultural understanding and communication skills are gained through discussions in international groups, intercultural team work, self-reflection and games.

  Timing

  26.10.2020 - 18.12.2020

  Learning assignments and student workload

  Total 135 h
  Lectures 48 h
  Assignments 27 h
  Reading materials 20 h
  Preparing for the tests 40 h

  Enrollment

  03.08.2020 - 30.08.2020

  Content scheduling

  Hygiene passport examination
  Alcohol proficiency (online exam)
  First Aid training
  First extinguishing proficiency

  Groups

  • ZJA20SMTP
  • MTM20S1

  Seats

  0 - 50

  Assessment methods

  Avoin AMK (Open UAS) 5

  Degree Programme

  Bachelor's Degree Programme in Tourism Management

  Mode of delivery

  Face-to-face

  Credits

  • 5 cr

  Unit

  Liiketoimintayksikkö
• Digital Services in Tourism (MTMW3000-3001),
       28.08.2020 – 30.12.2020,  5 cr  (ZJA20SMRD) — Online learning +-
  Learning outcomes of the course

  The object of the course
  In this course you will gain important skills needed in the digitalizing tourism industry as a business manager.You will gain insight about digital trends and how to utilize these in the tourism industry. After completing this course, you will know how to develop digital services in order to mediate experiences both online and offline.
  
  Course competences
  
  The learning objectives of the course
  You understand the impact of digitalization in tourism and the role of different digital services along the customer journey. You recognize the value of digital services for different customer segments. You have basic knowledge of the user-centred design and evaluation of digital services. You understand how to develop digital services.

  Prerequisites and co-requisites

  Basic knowledge about digitalization in tourism

  Course contents

  The principal contents of this course are (1) Digital services and touchpoints along the customer journey, (2) Customer insight in the digital context, (3) The basics of user-centred design, (4) Digital customer experience, and (5) Analytical evaluation of existing digital services.

  Assessment criteria

  Assessment criteria - grade 1 and 2

  Assessment is based on learning objectives and is both qualitative and quantitative. Assessment is implemented by students (self-assessment), peers, and the teacher. Unless otherwise defined in the curriculum, a course accepted as completed is assessed on the following five-step scale:
  
  0 (Fail) You do not meet the minimum criteria set for the course.
  
  1 (Sufficient) You can describe the impact of digitalization in tourism. You identify the value of digital services. You can explain how to develop digital services.
  
  2 (Satisfactory) You describe the impact of digitalization in tourism. You explain the value of digital services.You illustrate and give examples how to develop digital services.

  Assessment criteria - grade 3 and 4

  3 (Good) You explain the impact of digitalization in tourism. You distinguish the value of different digital services. You can evaluate digital services and produce a plan how to develop them.
  
  4 (Very Good) You can analyze the impact of digitalization in tourism. You can compare the value of digital services for different customer segments. You create a concrete development plan for digital services based on evaluation.

  Assessment criteria - grade 5

  5 (Excellent) You show critical thinking in analyzing the impact of digitalization in tourism. You analyze the value of digital services for different customer segments. You display creativeness in the evaluation process of digital services. You construct a concrete development plan based on evaluation.

  ---

  Language of instruction

  Finnish

  Location and time

  Opintojaksoon kuuluu kaksi vapaaehtoista teemapäivää:
  Digitaaliset ratkaisut mara-alalla 27.-28.8.2020
  Strateginen digimarkkinoinnin johtaminen 3.-4.12.2020 (not translated)

  Planned learning activities, teaching methods and guidance

  Video lectures, independent reading materials and information search, discussions, interview, development plan, verbal presentation, usage diary

  Lecturer(s)

  Henna Siltanen

  Learning materials and recommended literature

  Traynor, D. User experience design. Freiburg, Germany: Smashing Media GmbH.
  Filenius, M. 2015. Digitaalinen asiakaskokemus: Menesty monikanavaisessa liiketoiminnassa. Jyväskylä: Docendo.
  Benckendorff, P., Xiang, Z. & Sheldon, P. J. 2019. Tourism information technology. Third Edition. Wallingford, UK ; Boston, Massachusetts: CABI.
  Gerdt, B. & Eskelinen, S. 2018. Digiajan asiakaskokemus: Oppia kansainvälisiltä huipuilta. Helsinki: Alma Talent.

  Lecturer(s)

  Henna Siltanen

  Working life cooperation

  Visiting industry specialists (video lectures), development plan for a hospitality company.

  Campus

  Main Campus

  Timing

  28.08.2020 - 30.12.2020

  Learning assignments and student workload

  Distance learning (135h)
  Webinars/video lectures 20h
  Development plan 40h
  Independent study, assignments 25h
  Independent study, reading material 50h

  Enrollment

  03.08.2020 - 30.08.2020

  Content scheduling

  Each assignment has a recommended deadline throughout the course.

  Groups

  • ZJA20SMRD

  Seats

  0 - 40

  Degree Programme

  Bachelor's Degree Programme in Tourism Management

  Mode of delivery

  Online learning

  Share of R&D studies

  2 cr

  Share of virtual studies

  5 cr

  Credits

  • 5 cr

  Unit

  Liiketoimintayksikkö
• Development as an Expert (ZZPP0520-3015),
       31.08.2020 – 18.12.2020,  5 cr  (ZJA20SMTP, ...) — Face-to-face +-
  Learning outcomes of the course

  During the course you will be prepared for studies at University of Applied Sciences and become part of the study and operating environment. You will find information about studies and professional options in your field. You will learn to evaluate your skills, set professional goals, make choices in your studies and put them into practice. You will be prepared for a job search and will be aware of opportunities for further studies. You can evaluate, develop and maintain your well-being.

  Prerequisites and co-requisites

  -

  Course contents

  1st year:
  You do the pre-assignments. You attend the orientation days and info session. You attach to the studies and community. You recognize the factors that sustain your well-being and know the guidance services of JAMK. You get to know yourself as a university level student and start to build your own study and career plan (PLP) with the guidance of your teacher tutor. You are able to operate in the learning and operating environments of JAMK, knowing your rights and responsibilities as well as ethical guidelines.
  
  2nd-4th year:
  You update your study and career plans and have an annual PLP discussion with your career tutor. You assess your skills, set professional goals for yourself, and take them into account when planning your studies. You will be prepared for a job search and be aware of career and postgraduate opportunities.

  Assessment criteria

  Assessment criteria, passed/failed

  The assessment of the course consists of 5 parts (pass / fail):
  
  - Participation in orientation 1 cr
  - JAMK as a Study Environment 1 cr
  - Study and Work Well-Being 1 cr
  - Working Life Skills 1 cr
  - Career Planning and PLP Discussions 1 cr

  Further information

  The course includes guidelines for reporting skills organized by the Language Center

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  Language of instruction

  English

  Location and time

  The course lasts from the beginning to the end of the studies.

  Planned learning activities, teaching methods and guidance

  Face-to-face learning and distance learning, group works, personal assignment and tutor discussions.
  Lectures/webinars
  Seminars/workshops
  You will be given feedback in the conctact lesson. This supports continuous working on the course.

  Lecturer(s)

  Susanna Nuijanmaa

  Lecturer(s)

  Henna Siltanen, Susanna Nuijanmaa

  Working life cooperation

  The course has content that supports studying in JAMK and also working life skills. The course includes, for example, alumni and JAMK experts visits.

  Campus

  Main Campus

  Exam dates and re-exam possibilities

  No exam

  Internationality

  Students receive information about internationalization opportunities during their studies.

  Timing

  31.08.2020 - 18.12.2020

  Learning assignments and student workload

  Participation in the orientation 1 cr (27 h)
  JAMK as a Study Environment 1 cr (27 h)
  Study and Work Well-Being 1 cr (27 h)
  Working Life Skills 1 cr (27 h)
  Career Planning and PLP Discussions 1 cr (27 h)

  Enrollment

  03.08.2020 - 30.08.2020

  Content scheduling

  1st year (3 cr)
  Orientation studies
  JAMK as study environment
  Study and work well-being
  Working life skills
  Career planning and PLP discussions
  Report writing instructions, requirements for written tasks at JAMK University of Applied Sciences
  
  2nd year (1 cr)
  Working life skills
  Career planning and PLP discussions
  
  3rd year (1 cr)
  Working life skills
  Career planning and PLP discussions

  Groups

  • ZJA20SMTP
  • MTM20S1

  Alternative learning methods

  The recognition of prior learning is not possible as a whole course. If the student has previous higher education level studies related to the topic, the recognition of the units can be discussed with the career tutor.

  Seats

  0 - 50

  Assessment methods

  Avoin AMK (Open UAS) 5

  Degree Programme

  Bachelor's Degree Programme in Music, Bachelor's Degree Programme in Logistics, Bachelor's Degree Programme in Occupational Therapy, Bachelor's Degree Programme in Rehabilitation Counselling, Bachelor's Degree Programme in Construction and Civil Engineering, Bachelor's Degree Programme in Service Business, Bachelor's Degree Programme in Energy and Environmental Technology, Bachelor's Degree Programme in Electrical and Automation Engineering, Bachelor's Degree Programme in Team Academy, Degree Programme in Midwifery, Bachelor's Degree Programme in Social Services, Bachelor's Degree Programme in Mechanical Engineering, Bachelor's Degree Programme in Business Information Technology, Bachelor's Degree Programme in Tourism Management, Bachelor's Degree Programme in Information and Communications Technology, Bachelor's Degree Programme in Business Management, Degree Programme in Nursing, Bachelor's Degree Programme in Agricultural and Rural Industries, Bachelor's Degree Programme in Physiotherapy

  Mode of delivery

  Face-to-face

  Credits

  • 5 cr

  Unit

  Liiketoimintayksikkö

Academic year 2021 - 2022

There is no implementations attached to this degree programme.