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Quality and Risk ManagementLaajuus (5 cr)

Code: TLBC2500

Credits

5 op

Teaching language

  • English

Responsible person

  • Anna Hintikka

Objective

As an engineer you need to understand that quality and risk management are key business processes. Quality management is the responsibility of everyone in companies. Quality management follows across organizational boundaries, throughout the supply chain and should be managed on a larger scale. Measuring, analyzing, and continuously improving quality, affects customer satisfaction, business productivity, and, at the same time, profitability. Risk management in companies is a wider concept that includes the whole process of identifying the risks of different processes, from anticipation to risk minimization. By managing risk management, companies can proactively react or prepare for risks and thereby minimize inconvenience.

In this course you will learn
- understand the principles and techniques of quality management
- understand the quality concepts of companies
- identify terminology for quality and risk management
- identify and apply various quality and risk management tools
- identify different quality and risk management standards
- perform simple quality cost calculations and risk assessments

After completing this course, you will understand basic principles and techniques of quality management. You will be able to apply quality tools to measurements, analysis and improvement the financial performance of your company. You will learn how to deal with unstable environments and get tools to assess personal and other risks in different business processes. You will also learn to guide safe operations for both individuals and companies.

Competences: business knowledge, multidisciplinary competences.

Learning outcome:
You will understand the terminology of quality and risk management and their relevance to your future work area. You will be familiar with key concepts, tools and theories of quality and risk management.

Content

The course covers following main themes:
- Concept of Quality
- Quality tools & techniques
- Concept of Risk Management
- Risk Management tools & techniques
- Standards

Qualifications

Previous engineering studies.

Assessment criteria, satisfactory (1)

1: Student has gained knowledge at all the subjects described in the learning outcomes.

2: Student has gained knowledge at all the subjects described in the learning outcomes and is able to can utilize this knowledge.

Assessment criteria, good (3)

3: Student understands all the subjects described in the learning outcomes and is able to apply the skills one has learned.

4: Student has attained an excellent level in almost all the subjects described in the learning outcomes and is able to apply the skills one has learned.

Assessment criteria, excellent (5)

5: The student has attained an excellent level in all subjects described in the learning outcomes and is able to apply the skills one has learned.

Enrollment

01.08.2024 - 22.08.2024

Timing

26.08.2024 - 18.12.2024

Number of ECTS credits allocated

5 op

Virtual portion

2.5 op

Mode of delivery

50 % Face-to-face, 50 % Online learning

Unit

School of Technology

Campus

Main Campus

Teaching languages
  • English
Seats

20 - 60

Degree programmes
  • Bachelor's Degree Programme in Logistics
Teachers
  • Anna Hintikka
Groups
  • TLS22S1
    Logistiikka - tutkinto-ohjelma (AMK)
  • UTIVERKKO
    Institute of New Industry, online learning (mechanical, logistics and civil engineering)
  • ZJA24ST
    Avoin AMK, tekniikka

Objectives

As an engineer you need to understand that quality and risk management are key business processes. Quality management is the responsibility of everyone in companies. Quality management follows across organizational boundaries, throughout the supply chain and should be managed on a larger scale. Measuring, analyzing, and continuously improving quality, affects customer satisfaction, business productivity, and, at the same time, profitability. Risk management in companies is a wider concept that includes the whole process of identifying the risks of different processes, from anticipation to risk minimization. By managing risk management, companies can proactively react or prepare for risks and thereby minimize inconvenience.

In this course you will learn
- understand the principles and techniques of quality management
- understand the quality concepts of companies
- identify terminology for quality and risk management
- identify and apply various quality and risk management tools
- identify different quality and risk management standards
- perform simple quality cost calculations and risk assessments

After completing this course, you will understand basic principles and techniques of quality management. You will be able to apply quality tools to measurements, analysis and improvement the financial performance of your company. You will learn how to deal with unstable environments and get tools to assess personal and other risks in different business processes. You will also learn to guide safe operations for both individuals and companies.

Competences: business knowledge, multidisciplinary competences.

Learning outcome:
You will understand the terminology of quality and risk management and their relevance to your future work area. You will be familiar with key concepts, tools and theories of quality and risk management.

Content

The course covers following main themes:
- Concept of Quality
- Quality tools & techniques
- Concept of Risk Management
- Risk Management tools & techniques
- Standards

Learning materials and recommended literature

E-learning environment material and the following course book:
Goetsch, David L.; Davis, Stanley B. Quality Management for Organizational Excellence, Introduction to Total Quality. Prentice Hall 2010

Supporting material(s):
Stamatis. Risk Management Using Failure Mode ans Effect Analysis (FMEA). ASQ 2019.
De Feo, Joseph A. Juran's quality handbook : the complete guide to performance excellence. 2017. 7th edition

Teaching methods

Full-time students study the course in weekly contact teaching, and multi-modal students and other online learners (e.g. open university) study online.

For specified student groups studying online, the course is implemented virtually, which includes self-study (independent learning tasks or group learning tasks).

Course assignments are described in the course workspace.

Progress in the course is monitored. At the 3rd week, if necessary, students who do not progress according to the given schedule will be removed from the course.

Exam dates and retake possibilities

The possible date and method of the exam will be announced in the course opening information.

Alternative completion methods

The admission procedures are described in the degree rule and the study guide. The teacher of the course will give you more information on possible specific course practices.

Student workload

The calculated workload 27 hours per credit.
Five credit corresponds to the workload of approximately 135h.

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

1: Student has gained knowledge at all the subjects described in the learning outcomes.

2: Student has gained knowledge at all the subjects described in the learning outcomes and is able to can utilize this knowledge.

Evaluation criteria, good (3-4)

3: Student understands all the subjects described in the learning outcomes and is able to apply the skills one has learned.

4: Student has attained an excellent level in almost all the subjects described in the learning outcomes and is able to apply the skills one has learned.

Evaluation criteria, excellent (5)

5: The student has attained an excellent level in all subjects described in the learning outcomes and is able to apply the skills one has learned.

Prerequisites

Previous engineering studies.

Enrollment

01.08.2024 - 22.08.2024

Timing

26.08.2024 - 18.12.2024

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Technology

Campus

Main Campus

Teaching languages
  • English
Seats

20 - 36

Degree programmes
  • Bachelor's Degree Programme in Purchasing and Logistics Engineering
Teachers
  • Anna Hintikka
Groups
  • TLP22S1
    Bachelor's Degree Programme in Purchasing and Logistics Engineering
  • TLP24VS
    Bachelor's Degree Programme in Purchasing and Logistics Engineering (AMK) vaihto-opiskelu/Exchange studies

Objectives

As an engineer you need to understand that quality and risk management are key business processes. Quality management is the responsibility of everyone in companies. Quality management follows across organizational boundaries, throughout the supply chain and should be managed on a larger scale. Measuring, analyzing, and continuously improving quality, affects customer satisfaction, business productivity, and, at the same time, profitability. Risk management in companies is a wider concept that includes the whole process of identifying the risks of different processes, from anticipation to risk minimization. By managing risk management, companies can proactively react or prepare for risks and thereby minimize inconvenience.

In this course you will learn
- understand the principles and techniques of quality management
- understand the quality concepts of companies
- identify terminology for quality and risk management
- identify and apply various quality and risk management tools
- identify different quality and risk management standards
- perform simple quality cost calculations and risk assessments

After completing this course, you will understand basic principles and techniques of quality management. You will be able to apply quality tools to measurements, analysis and improvement the financial performance of your company. You will learn how to deal with unstable environments and get tools to assess personal and other risks in different business processes. You will also learn to guide safe operations for both individuals and companies.

Competences: business knowledge, multidisciplinary competences.

Learning outcome:
You will understand the terminology of quality and risk management and their relevance to your future work area. You will be familiar with key concepts, tools and theories of quality and risk management.

Content

The course covers following main themes:
- Concept of Quality
- Quality tools & techniques
- Concept of Risk Management
- Risk Management tools & techniques
- Standards

Learning materials and recommended literature

E-learning environment material and the following course book:
Goetsch, David L.; Davis, Stanley B. Quality Management for Organizational Excellence, Introduction to Total Quality. Prentice Hall 2010

Supporting material(s):
Stamatis. Risk Management Using Failure Mode ans Effect Analysis (FMEA). ASQ 2019.
De Feo, Joseph A. Juran's quality handbook : the complete guide to performance excellence. 2017. 7th edition

Teaching methods

The course is implemented as contact teaching, in addition to which it includes learning assignments and an exam.

The assignments are described in the course workspace.

Progress in the course is monitored. At the 3rd week, if necessary, students who do not progress according to the given schedule will be removed from the course.

Exam dates and retake possibilities

The possible date and method of the exam will be announced in the course opening information.

Alternative completion methods

The admission procedures are described in the degree rule and the study guide. The teacher of the course will give you more information on possible specific course practices.

Student workload

The calculated workload 27 hours per credit.
Five credit corresponds to the workload of approximately 135h.

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

1: Student has gained knowledge at all the subjects described in the learning outcomes.

2: Student has gained knowledge at all the subjects described in the learning outcomes and is able to can utilize this knowledge.

Evaluation criteria, good (3-4)

3: Student understands all the subjects described in the learning outcomes and is able to apply the skills one has learned.

4: Student has attained an excellent level in almost all the subjects described in the learning outcomes and is able to apply the skills one has learned.

Evaluation criteria, excellent (5)

5: The student has attained an excellent level in all subjects described in the learning outcomes and is able to apply the skills one has learned.

Prerequisites

Previous engineering studies.

Enrollment

20.11.2023 - 04.01.2024

Timing

08.01.2024 - 19.05.2024

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Online learning

Unit

School of Technology

Campus

Main Campus

Teaching languages
  • English
Seats

0 - 15

Degree programmes
  • Bachelor's Degree Programme in Logistics
  • Bachelor's Degree Programme in Purchasing and Logistics Engineering
Teachers
  • Anna Hintikka
Groups
  • UTIVERKKO
    Institute of New Industry, online learning (mechanical, logistics and civil engineering)
  • ZJA24KT
    Avoin AMK, tekniikka

Objectives

As an engineer you need to understand that quality and risk management are key business processes. Quality management is the responsibility of everyone in companies. Quality management follows across organizational boundaries, throughout the supply chain and should be managed on a larger scale. Measuring, analyzing, and continuously improving quality, affects customer satisfaction, business productivity, and, at the same time, profitability. Risk management in companies is a wider concept that includes the whole process of identifying the risks of different processes, from anticipation to risk minimization. By managing risk management, companies can proactively react or prepare for risks and thereby minimize inconvenience.

In this course you will learn
- understand the principles and techniques of quality management
- understand the quality concepts of companies
- identify terminology for quality and risk management
- identify and apply various quality and risk management tools
- identify different quality and risk management standards
- perform simple quality cost calculations and risk assessments

After completing this course, you will understand basic principles and techniques of quality management. You will be able to apply quality tools to measurements, analysis and improvement the financial performance of your company. You will learn how to deal with unstable environments and get tools to assess personal and other risks in different business processes. You will also learn to guide safe operations for both individuals and companies.

Competences: business knowledge, multidisciplinary competences.

Learning outcome:
You will understand the terminology of quality and risk management and their relevance to your future work area. You will be familiar with key concepts, tools and theories of quality and risk management.

Content

The course covers following main themes:
- Concept of Quality
- Quality tools & techniques
- Concept of Risk Management
- Risk Management tools & techniques
- Standards

Learning materials and recommended literature

E-learning environment material and the following course book:
Goetsch, David L.; Davis, Stanley B. Quality Management for Organizational Excellence, Introduction to Total Quality. Prentice Hall 2010

Supporting material(s):
Stamatis. Risk Management Using Failure Mode ans Effect Analysis (FMEA). ASQ 2019.
De Feo, Joseph A. Juran's quality handbook : the complete guide to performance excellence. 2017. 7th edition

Teaching methods

The course is implemented virtually, which includes self-study (independent learning tasks or group learning tasks).

Course assignments are described in the course workspace.

Exam dates and retake possibilities

The possible date and method of the exam will be announced in the course opening information.

Alternative completion methods

The admission procedures are described in the degree rule and the study guide. The teacher of the course will give you more information on possible specific course practices.

Student workload

The calculated workload 27 hours per credit.
Five credit corresponds to the workload of approximately 135h.

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

1: Student has gained knowledge at all the subjects described in the learning outcomes.

2: Student has gained knowledge at all the subjects described in the learning outcomes and is able to can utilize this knowledge.

Evaluation criteria, good (3-4)

3: Student understands all the subjects described in the learning outcomes and is able to apply the skills one has learned.

4: Student has attained an excellent level in almost all the subjects described in the learning outcomes and is able to apply the skills one has learned.

Evaluation criteria, excellent (5)

5: The student has attained an excellent level in all subjects described in the learning outcomes and is able to apply the skills one has learned.

Prerequisites

Previous engineering studies.

Enrollment

01.08.2023 - 24.08.2023

Timing

28.08.2023 - 19.12.2023

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Online learning

Unit

School of Technology

Campus

Main Campus

Teaching languages
  • English
Seats

0 - 30

Degree programmes
  • Bachelor's Degree Programme in Logistics
  • Bachelor's Degree Programme in Purchasing and Logistics Engineering
Teachers
  • Anna Hintikka
Groups
  • ZJA23KTHAV
    Avoin AMK, tekniikka, Hankintaosaaja
  • UTIVERKKO
    Institute of New Industry, online learning (mechanical, logistics and civil engineering)
  • ZJA23ST
    Avoin AMK, tekniikka

Objectives

As an engineer you need to understand that quality and risk management are key business processes. Quality management is the responsibility of everyone in companies. Quality management follows across organizational boundaries, throughout the supply chain and should be managed on a larger scale. Measuring, analyzing, and continuously improving quality, affects customer satisfaction, business productivity, and, at the same time, profitability. Risk management in companies is a wider concept that includes the whole process of identifying the risks of different processes, from anticipation to risk minimization. By managing risk management, companies can proactively react or prepare for risks and thereby minimize inconvenience.

In this course you will learn
- understand the principles and techniques of quality management
- understand the quality concepts of companies
- identify terminology for quality and risk management
- identify and apply various quality and risk management tools
- identify different quality and risk management standards
- perform simple quality cost calculations and risk assessments

After completing this course, you will understand basic principles and techniques of quality management. You will be able to apply quality tools to measurements, analysis and improvement the financial performance of your company. You will learn how to deal with unstable environments and get tools to assess personal and other risks in different business processes. You will also learn to guide safe operations for both individuals and companies.

Competences: business knowledge, multidisciplinary competences.

Learning outcome:
You will understand the terminology of quality and risk management and their relevance to your future work area. You will be familiar with key concepts, tools and theories of quality and risk management.

Content

The course covers following main themes:
- Concept of Quality
- Quality tools & techniques
- Concept of Risk Management
- Risk Management tools & techniques
- Standards

Learning materials and recommended literature

E-learning environment material and the following course book:
Goetsch, David L.; Davis, Stanley B. Quality Management for Organizational Excellence, Introduction to Total Quality. Prentice Hall 2010

Supporting material(s):
Stamatis. Risk Management Using Failure Mode ans Effect Analysis (FMEA). ASQ 2019.
De Feo, Joseph A. Juran's quality handbook : the complete guide to performance excellence. 2017. 7th edition

Teaching methods

The course is implemented virtually, which includes self-study (independent learning tasks or group learning tasks).

Course assignments are described in the course workspace.

Exam dates and retake possibilities

The possible date and method of the exam will be announced in the course opening information.

Alternative completion methods

The admission procedures are described in the degree rule and the study guide. The teacher of the course will give you more information on possible specific course practices.

Student workload

The calculated workload 27 hours per credit.
Five credit corresponds to the workload of approximately 135h.

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

1: Student has gained knowledge at all the subjects described in the learning outcomes.

2: Student has gained knowledge at all the subjects described in the learning outcomes and is able to can utilize this knowledge.

Evaluation criteria, good (3-4)

3: Student understands all the subjects described in the learning outcomes and is able to apply the skills one has learned.

4: Student has attained an excellent level in almost all the subjects described in the learning outcomes and is able to apply the skills one has learned.

Evaluation criteria, excellent (5)

5: The student has attained an excellent level in all subjects described in the learning outcomes and is able to apply the skills one has learned.

Prerequisites

Previous engineering studies.

Enrollment

01.08.2023 - 24.08.2023

Timing

28.08.2023 - 19.12.2023

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Technology

Campus

Main Campus

Teaching languages
  • English
Seats

0 - 50

Degree programmes
  • Bachelor's Degree Programme in Logistics
  • Bachelor's Degree Programme in Purchasing and Logistics Engineering
Teachers
  • Anna Hintikka
Groups
  • TLS21S1
    Logistiikan tutkinto-ohjelma (AMK)

Objectives

As an engineer you need to understand that quality and risk management are key business processes. Quality management is the responsibility of everyone in companies. Quality management follows across organizational boundaries, throughout the supply chain and should be managed on a larger scale. Measuring, analyzing, and continuously improving quality, affects customer satisfaction, business productivity, and, at the same time, profitability. Risk management in companies is a wider concept that includes the whole process of identifying the risks of different processes, from anticipation to risk minimization. By managing risk management, companies can proactively react or prepare for risks and thereby minimize inconvenience.

In this course you will learn
- understand the principles and techniques of quality management
- understand the quality concepts of companies
- identify terminology for quality and risk management
- identify and apply various quality and risk management tools
- identify different quality and risk management standards
- perform simple quality cost calculations and risk assessments

After completing this course, you will understand basic principles and techniques of quality management. You will be able to apply quality tools to measurements, analysis and improvement the financial performance of your company. You will learn how to deal with unstable environments and get tools to assess personal and other risks in different business processes. You will also learn to guide safe operations for both individuals and companies.

Competences: business knowledge, multidisciplinary competences.

Learning outcome:
You will understand the terminology of quality and risk management and their relevance to your future work area. You will be familiar with key concepts, tools and theories of quality and risk management.

Content

The course covers following main themes:
- Concept of Quality
- Quality tools & techniques
- Concept of Risk Management
- Risk Management tools & techniques
- Standards

Learning materials and recommended literature

E-learning environment material and the following course book:
Goetsch, David L.; Davis, Stanley B. Quality Management for Organizational Excellence, Introduction to Total Quality. Prentice Hall 2010

Supporting material(s):
Stamatis. Risk Management Using Failure Mode ans Effect Analysis (FMEA). ASQ 2019.
De Feo, Joseph A. Juran's quality handbook : the complete guide to performance excellence. 2017. 7th edition

Teaching methods

The course is implemented as contact teaching, in addition to which it includes learning assignments and an exam.

Assignments are done as independent work. The assignments are described in the course workspace. All assignments are either individual assignments or group assignments (described in course workspace) and their due dates will be confirmed as the course progresses.

Exam dates and retake possibilities

The possible date and method of the exam will be announced in the course opening information.

Alternative completion methods

The admission procedures are described in the degree rule and the study guide. The teacher of the course will give you more information on possible specific course practices.

Student workload

The calculated workload is 27 hours per credit.
Five credit corresponds to the workload of approximately 135h.

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

1: Student has gained knowledge at all the subjects described in the learning outcomes.

2: Student has gained knowledge at all the subjects described in the learning outcomes and is able to can utilize this knowledge.

Evaluation criteria, good (3-4)

3: Student understands all the subjects described in the learning outcomes and is able to apply the skills one has learned.

4: Student has attained an excellent level in almost all the subjects described in the learning outcomes and is able to apply the skills one has learned.

Evaluation criteria, excellent (5)

5: The student has attained an excellent level in all subjects described in the learning outcomes and is able to apply the skills one has learned.

Prerequisites

Previous engineering studies.

Enrollment

01.08.2023 - 24.08.2023

Timing

28.08.2023 - 19.12.2023

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Technology

Campus

Main Campus

Teaching languages
  • English
Seats

0 - 20

Degree programmes
  • Bachelor's Degree Programme in Purchasing and Logistics Engineering
Teachers
  • Anna Hintikka
Groups
  • TLE23SHYIT
    Bachelor's Degree Programme in International Logistics, HYIT
  • TLP21S1
    Bachelor's Degree Programme in Purchasing and Logistics Engineering
  • TLP23VS
    Bachelor's Degree Programme in Purchasing and Logistics Engineering (AMK) vaihto-opiskelu/Exchange studies

Objectives

As an engineer you need to understand that quality and risk management are key business processes. Quality management is the responsibility of everyone in companies. Quality management follows across organizational boundaries, throughout the supply chain and should be managed on a larger scale. Measuring, analyzing, and continuously improving quality, affects customer satisfaction, business productivity, and, at the same time, profitability. Risk management in companies is a wider concept that includes the whole process of identifying the risks of different processes, from anticipation to risk minimization. By managing risk management, companies can proactively react or prepare for risks and thereby minimize inconvenience.

In this course you will learn
- understand the principles and techniques of quality management
- understand the quality concepts of companies
- identify terminology for quality and risk management
- identify and apply various quality and risk management tools
- identify different quality and risk management standards
- perform simple quality cost calculations and risk assessments

After completing this course, you will understand basic principles and techniques of quality management. You will be able to apply quality tools to measurements, analysis and improvement the financial performance of your company. You will learn how to deal with unstable environments and get tools to assess personal and other risks in different business processes. You will also learn to guide safe operations for both individuals and companies.

Competences: business knowledge, multidisciplinary competences.

Learning outcome:
You will understand the terminology of quality and risk management and their relevance to your future work area. You will be familiar with key concepts, tools and theories of quality and risk management.

Content

The course covers following main themes:
- Concept of Quality
- Quality tools & techniques
- Concept of Risk Management
- Risk Management tools & techniques
- Standards

Learning materials and recommended literature

E-learning environment material and the following course book:
Goetsch, David L.; Davis, Stanley B. Quality Management for Organizational Excellence, Introduction to Total Quality. Prentice Hall 2010

Supporting material(s):
Stamatis. Risk Management Using Failure Mode ans Effect Analysis (FMEA). ASQ 2019.
De Feo, Joseph A. Juran's quality handbook : the complete guide to performance excellence. 2017. 7th edition

Teaching methods

The course is implemented as contact teaching, in addition to which it includes learning assignments and an exam.

Assignments are done as independent work. The assignments are described in the course workspace. All assignments are either individual assignments or group assignments (described in course workspace) and their due dates will be confirmed as the course progresses.

Exam dates and retake possibilities

The possible date and method of the exam will be announced in the course opening information.

Alternative completion methods

The admission procedures are described in the degree rule and the study guide. The teacher of the course will give you more information on possible specific course practices.

Student workload

The calculated workload 27 hours per credit.
Five credit corresponds to the workload of approximately 135h.

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

1: Student has gained knowledge at all the subjects described in the learning outcomes.

2: Student has gained knowledge at all the subjects described in the learning outcomes and is able to can utilize this knowledge.

Evaluation criteria, good (3-4)

3: Student understands all the subjects described in the learning outcomes and is able to apply the skills one has learned.

4: Student has attained an excellent level in almost all the subjects described in the learning outcomes and is able to apply the skills one has learned.

Evaluation criteria, excellent (5)

5: The student has attained an excellent level in all subjects described in the learning outcomes and is able to apply the skills one has learned.

Prerequisites

Previous engineering studies.

Enrollment

01.11.2022 - 05.01.2023

Timing

09.01.2023 - 19.05.2023

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Online learning

Unit

School of Technology

Campus

Main Campus

Teaching languages
  • English
Seats

0 - 20

Degree programmes
  • Bachelor's Degree Programme in Logistics
  • Bachelor's Degree Programme in Purchasing and Logistics Engineering
Teachers
  • Anna Hintikka
Teacher in charge

Pasi Poutiainen

Groups
  • LOGRAKVERKKO
    Logistiikan ja rakentamisen verkko-opetus
  • ZJA23KTHAV
    Avoin AMK, tekniikka, Hankintaosaaja
  • ZJA23KT
    Avoin AMK, tekniikka

Objectives

As an engineer you need to understand that quality and risk management are key business processes. Quality management is the responsibility of everyone in companies. Quality management follows across organizational boundaries, throughout the supply chain and should be managed on a larger scale. Measuring, analyzing, and continuously improving quality, affects customer satisfaction, business productivity, and, at the same time, profitability. Risk management in companies is a wider concept that includes the whole process of identifying the risks of different processes, from anticipation to risk minimization. By managing risk management, companies can proactively react or prepare for risks and thereby minimize inconvenience.

In this course you will learn
- understand the principles and techniques of quality management
- understand the quality concepts of companies
- identify terminology for quality and risk management
- identify and apply various quality and risk management tools
- identify different quality and risk management standards
- perform simple quality cost calculations and risk assessments

After completing this course, you will understand basic principles and techniques of quality management. You will be able to apply quality tools to measurements, analysis and improvement the financial performance of your company. You will learn how to deal with unstable environments and get tools to assess personal and other risks in different business processes. You will also learn to guide safe operations for both individuals and companies.

Competences: business knowledge, multidisciplinary competences.

Learning outcome:
You will understand the terminology of quality and risk management and their relevance to your future work area. You will be familiar with key concepts, tools and theories of quality and risk management.

Content

The course covers following main themes:
- Concept of Quality
- Quality tools & techniques
- Concept of Risk Management
- Risk Management tools & techniques
- Standards

Learning materials and recommended literature

E-learning environment material and the following course book:
Goetsch, David L.; Davis, Stanley B. Quality Management for Organizational Excellence, Introduction to Total Quality. Prentice Hall 2010

Supporting material(s):
Stamatis. Risk Management Using Failure Mode ans Effect Analysis (FMEA). ASQ 2019.
De Feo, Joseph A. Juran's quality handbook : the complete guide to performance excellence. 2017. 7th edition

Teaching methods

The course is implemented virtually, which includes self-study (independent learning tasks or group learning tasks).

Course assignments are described in the course workspace.

Exam dates and retake possibilities

The possible date and method of the exam will be announced in the course opening information.

Alternative completion methods

The admission procedures are described in the degree rule and the study guide. The teacher of the course will give you more information on possible specific course practices.

Student workload

The calculated workload is the number of credits times 27 hours.
In the 5 credit course, the workload is 135h.

Further information for students

Avoin amk 5

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

1: Student has gained knowledge at all the subjects described in the learning outcomes.

2: Student has gained knowledge at all the subjects described in the learning outcomes and is able to can utilize this knowledge.

Evaluation criteria, good (3-4)

3: Student understands all the subjects described in the learning outcomes and is able to apply the skills one has learned.

4: Student has attained an excellent level in almost all the subjects described in the learning outcomes and is able to apply the skills one has learned.

Evaluation criteria, excellent (5)

5: The student has attained an excellent level in all subjects described in the learning outcomes and is able to apply the skills one has learned.

Prerequisites

Previous engineering studies.

Enrollment

01.08.2022 - 25.08.2022

Timing

29.08.2022 - 21.12.2022

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Technology

Campus

Main Campus

Teaching languages
  • English
Seats

0 - 20

Degree programmes
  • Bachelor's Degree Programme in Logistics
Teachers
  • Anna Hintikka
Teacher in charge

Pasi Poutiainen

Groups
  • TLS20S1
    Bachelor's Degree Programme in Logistics

Objectives

As an engineer you need to understand that quality and risk management are key business processes. Quality management is the responsibility of everyone in companies. Quality management follows across organizational boundaries, throughout the supply chain and should be managed on a larger scale. Measuring, analyzing, and continuously improving quality, affects customer satisfaction, business productivity, and, at the same time, profitability. Risk management in companies is a wider concept that includes the whole process of identifying the risks of different processes, from anticipation to risk minimization. By managing risk management, companies can proactively react or prepare for risks and thereby minimize inconvenience.

In this course you will learn
- understand the principles and techniques of quality management
- understand the quality concepts of companies
- identify terminology for quality and risk management
- identify and apply various quality and risk management tools
- identify different quality and risk management standards
- perform simple quality cost calculations and risk assessments

After completing this course, you will understand basic principles and techniques of quality management. You will be able to apply quality tools to measurements, analysis and improvement the financial performance of your company. You will learn how to deal with unstable environments and get tools to assess personal and other risks in different business processes. You will also learn to guide safe operations for both individuals and companies.

Competences: business knowledge, multidisciplinary competences.

Learning outcome:
You will understand the terminology of quality and risk management and their relevance to your future work area. You will be familiar with key concepts, tools and theories of quality and risk management.

Content

The course covers following main themes:
- Concept of Quality
- Quality tools & techniques
- Concept of Risk Management
- Risk Management tools & techniques
- Standards

Learning materials and recommended literature

E-learning environment material and the following course book:
Goetsch, David L.; Davis, Stanley B. Quality Management for Organizational Excellence, Introduction to Total Quality. Prentice Hall 2010

Supporting material(s):
Stamatis. Risk Management Using Failure Mode ans Effect Analysis (FMEA). ASQ 2019.
De Feo, Joseph A. Juran's quality handbook : the complete guide to performance excellence. 2017. 7th edition

Teaching methods

The course is implemented as contact teaching, in addition to which it includes learning assignments and an exam.

Assignments are done as independent work. The assignments are described in the course workspace. All assignments are either individual assignments or group assignments (described in course workspace) and their due dates will be confirmed as the course progresses.

Exam dates and retake possibilities

The possible date and method of the exam will be announced in the course opening information.

Alternative completion methods

The admission procedures are described in the degree rule and the study guide. The teacher of the course will give you more information on possible specific course practices.

Student workload

The calculated workload is the number of credits times 27 hours.
In the 5 credit course, the workload is 135h.

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

1: Student has gained knowledge at all the subjects described in the learning outcomes.

2: Student has gained knowledge at all the subjects described in the learning outcomes and is able to can utilize this knowledge.

Evaluation criteria, good (3-4)

3: Student understands all the subjects described in the learning outcomes and is able to apply the skills one has learned.

4: Student has attained an excellent level in almost all the subjects described in the learning outcomes and is able to apply the skills one has learned.

Evaluation criteria, excellent (5)

5: The student has attained an excellent level in all subjects described in the learning outcomes and is able to apply the skills one has learned.

Prerequisites

Previous engineering studies.

Enrollment

01.08.2022 - 25.08.2022

Timing

29.08.2022 - 21.12.2022

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Online learning

Unit

School of Technology

Campus

Main Campus

Teaching languages
  • English
Seats

0 - 20

Degree programmes
  • Bachelor's Degree Programme in Logistics
  • Bachelor's Degree Programme in Purchasing and Logistics Engineering
Teachers
  • Anna Hintikka
Teacher in charge

Pasi Poutiainen

Groups
  • LOGRAKVERKKO
    Logistiikan ja rakentamisen verkko-opetus
  • ZJA22STHAH
    Avoin amk, Hankintaosaaja 1, Helsinki, Monimuoto
  • ZJA22ST
    Avoin AMK, tekniikka
  • ZJA22STHAV
    Avoin amk, Hankintaosaaja 1, Verkko

Objectives

As an engineer you need to understand that quality and risk management are key business processes. Quality management is the responsibility of everyone in companies. Quality management follows across organizational boundaries, throughout the supply chain and should be managed on a larger scale. Measuring, analyzing, and continuously improving quality, affects customer satisfaction, business productivity, and, at the same time, profitability. Risk management in companies is a wider concept that includes the whole process of identifying the risks of different processes, from anticipation to risk minimization. By managing risk management, companies can proactively react or prepare for risks and thereby minimize inconvenience.

In this course you will learn
- understand the principles and techniques of quality management
- understand the quality concepts of companies
- identify terminology for quality and risk management
- identify and apply various quality and risk management tools
- identify different quality and risk management standards
- perform simple quality cost calculations and risk assessments

After completing this course, you will understand basic principles and techniques of quality management. You will be able to apply quality tools to measurements, analysis and improvement the financial performance of your company. You will learn how to deal with unstable environments and get tools to assess personal and other risks in different business processes. You will also learn to guide safe operations for both individuals and companies.

Competences: business knowledge, multidisciplinary competences.

Learning outcome:
You will understand the terminology of quality and risk management and their relevance to your future work area. You will be familiar with key concepts, tools and theories of quality and risk management.

Content

The course covers following main themes:
- Concept of Quality
- Quality tools & techniques
- Concept of Risk Management
- Risk Management tools & techniques
- Standards

Learning materials and recommended literature

E-learning environment material and the following course book:
Goetsch, David L.; Davis, Stanley B. Quality Management for Organizational Excellence, Introduction to Total Quality. Prentice Hall 2010

Supporting material(s):
Stamatis. Risk Management Using Failure Mode ans Effect Analysis (FMEA). ASQ 2019.
De Feo, Joseph A. Juran's quality handbook : the complete guide to performance excellence. 2017. 7th edition

Teaching methods

The course is implemented virtually, which includes self-study (independent learning tasks or group learning tasks).

Course assignments are described in the course workspace.

Exam dates and retake possibilities

The possible date and method of the exam will be announced in the course opening information.

Alternative completion methods

The admission procedures are described in the degree rule and the study guide. The teacher of the course will give you more information on possible specific course practices.

Student workload

The calculated workload is the number of credits times 27 hours.
In the 5 credit course, the workload is 135h.

Further information for students

Avoin amk 5

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

1: Student has gained knowledge at all the subjects described in the learning outcomes.

2: Student has gained knowledge at all the subjects described in the learning outcomes and is able to can utilize this knowledge.

Evaluation criteria, good (3-4)

3: Student understands all the subjects described in the learning outcomes and is able to apply the skills one has learned.

4: Student has attained an excellent level in almost all the subjects described in the learning outcomes and is able to apply the skills one has learned.

Evaluation criteria, excellent (5)

5: The student has attained an excellent level in all subjects described in the learning outcomes and is able to apply the skills one has learned.

Prerequisites

Previous engineering studies.

Enrollment

01.08.2022 - 25.08.2022

Timing

29.08.2022 - 21.12.2022

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Technology

Campus

Main Campus

Teaching languages
  • English
Seats

0 - 20

Degree programmes
  • Bachelor's Degree Programme in Purchasing and Logistics Engineering
Teachers
  • Anna Hintikka
Teacher in charge

Pasi Poutiainen

Groups
  • TLP20S1
    Bachelor's Degree Programme in Purchasing and Logistics Engineering
  • TLP22VS
    Bachelor's Degree Programme in Purchasing and Logistics Engineering (AMK) vaihto-opiskelu/Exchange studies

Objectives

As an engineer you need to understand that quality and risk management are key business processes. Quality management is the responsibility of everyone in companies. Quality management follows across organizational boundaries, throughout the supply chain and should be managed on a larger scale. Measuring, analyzing, and continuously improving quality, affects customer satisfaction, business productivity, and, at the same time, profitability. Risk management in companies is a wider concept that includes the whole process of identifying the risks of different processes, from anticipation to risk minimization. By managing risk management, companies can proactively react or prepare for risks and thereby minimize inconvenience.

In this course you will learn
- understand the principles and techniques of quality management
- understand the quality concepts of companies
- identify terminology for quality and risk management
- identify and apply various quality and risk management tools
- identify different quality and risk management standards
- perform simple quality cost calculations and risk assessments

After completing this course, you will understand basic principles and techniques of quality management. You will be able to apply quality tools to measurements, analysis and improvement the financial performance of your company. You will learn how to deal with unstable environments and get tools to assess personal and other risks in different business processes. You will also learn to guide safe operations for both individuals and companies.

Competences: business knowledge, multidisciplinary competences.

Learning outcome:
You will understand the terminology of quality and risk management and their relevance to your future work area. You will be familiar with key concepts, tools and theories of quality and risk management.

Content

The course covers following main themes:
- Concept of Quality
- Quality tools & techniques
- Concept of Risk Management
- Risk Management tools & techniques
- Standards

Learning materials and recommended literature

E-learning environment material and the following course book:
Goetsch, David L.; Davis, Stanley B. Quality Management for Organizational Excellence, Introduction to Total Quality. Prentice Hall 2010

Supporting material(s):
Stamatis. Risk Management Using Failure Mode ans Effect Analysis (FMEA). ASQ 2019.
De Feo, Joseph A. Juran's quality handbook : the complete guide to performance excellence. 2017. 7th edition

Teaching methods

The course is implemented as contact teaching, in addition to which it includes learning assignments and an exam.

Assignments are done as independent work. The assignments are described in the course workspace. All assignments are either individual assignments or group assignments (described in course workspace) and their due dates will be confirmed as the course progresses.

Exam dates and retake possibilities

The possible date and method of the exam will be announced in the course opening information.

Alternative completion methods

The admission procedures are described in the degree rule and the study guide. The teacher of the course will give you more information on possible specific course practices.

Student workload

The calculated workload is the number of credits times 27 hours.
In the 5 credit course, the workload is 135h.

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

1: Student has gained knowledge at all the subjects described in the learning outcomes.

2: Student has gained knowledge at all the subjects described in the learning outcomes and is able to can utilize this knowledge.

Evaluation criteria, good (3-4)

3: Student understands all the subjects described in the learning outcomes and is able to apply the skills one has learned.

4: Student has attained an excellent level in almost all the subjects described in the learning outcomes and is able to apply the skills one has learned.

Evaluation criteria, excellent (5)

5: The student has attained an excellent level in all subjects described in the learning outcomes and is able to apply the skills one has learned.

Prerequisites

Previous engineering studies.

Enrollment

01.03.2022 - 31.05.2022

Timing

01.03.2022 - 31.08.2022

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Online learning

Unit

School of Technology

Campus

Main Campus

Teaching languages
  • English
Seats

0 - 10

Degree programmes
  • Bachelor's Degree Programme in Logistics
  • Bachelor's Degree Programme in Purchasing and Logistics Engineering
Teachers
  • Pasi Poutiainen
Teacher in charge

Pasi Poutiainen

Groups
  • LOGAKTIIVI
    Logistiikan aktiivitoteutukset

Objectives

As an engineer you need to understand that quality and risk management are key business processes. Quality management is the responsibility of everyone in companies. Quality management follows across organizational boundaries, throughout the supply chain and should be managed on a larger scale. Measuring, analyzing, and continuously improving quality, affects customer satisfaction, business productivity, and, at the same time, profitability. Risk management in companies is a wider concept that includes the whole process of identifying the risks of different processes, from anticipation to risk minimization. By managing risk management, companies can proactively react or prepare for risks and thereby minimize inconvenience.

In this course you will learn
- understand the principles and techniques of quality management
- understand the quality concepts of companies
- identify terminology for quality and risk management
- identify and apply various quality and risk management tools
- identify different quality and risk management standards
- perform simple quality cost calculations and risk assessments

After completing this course, you will understand basic principles and techniques of quality management. You will be able to apply quality tools to measurements, analysis and improvement the financial performance of your company. You will learn how to deal with unstable environments and get tools to assess personal and other risks in different business processes. You will also learn to guide safe operations for both individuals and companies.

Competences: business knowledge, multidisciplinary competences.

Learning outcome:
You will understand the terminology of quality and risk management and their relevance to your future work area. You will be familiar with key concepts, tools and theories of quality and risk management.

Content

The course covers following main themes:
- Concept of Quality
- Quality tools & techniques
- Concept of Risk Management
- Risk Management tools & techniques
- Standards

Learning materials and recommended literature

E-learning environment material and the following course book:
Goetsch, David L.; Davis, Stanley B. Quality Management for Organizational Excellence, Introduction to Total Quality. Prentice Hall 2010

Supporting material(s):
Stamatis. Risk Management Using Failure Mode ans Effect Analysis (FMEA). ASQ 2019.
De Feo, Joseph A. Juran's quality handbook : the complete guide to performance excellence. 2017. 7th edition

Teaching methods

The course is implemented virtually, which includes self-study (independent learning tasks or group learning tasks).

Course assignments are described in the course workspace.

Exam dates and retake possibilities

The possible date and method of the exam will be announced in the course opening information.

Alternative completion methods

The admission procedures are described in the degree rule and the study guide. The teacher of the course will give you more information on possible specific course practices.

Student workload

The calculated workload is the number of credits times 27 hours.
In the 5 credit course, the workload is 135h.

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

1: Student has gained knowledge at all the subjects described in the learning outcomes.

2: Student has gained knowledge at all the subjects described in the learning outcomes and is able to can utilize this knowledge.

Evaluation criteria, good (3-4)

3: Student understands all the subjects described in the learning outcomes and is able to apply the skills one has learned.

4: Student has attained an excellent level in almost all the subjects described in the learning outcomes and is able to apply the skills one has learned.

Evaluation criteria, excellent (5)

5: The student has attained an excellent level in all subjects described in the learning outcomes and is able to apply the skills one has learned.

Prerequisites

Previous engineering studies.

Enrollment

01.10.2021 - 28.02.2022

Timing

10.01.2022 - 31.05.2022

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Online learning

Unit

School of Technology

Campus

Main Campus

Teaching languages
  • English
Seats

0 - 10

Degree programmes
  • Bachelor's Degree Programme in Logistics
  • Bachelor's Degree Programme in Purchasing and Logistics Engineering
Teachers
  • Pasi Poutiainen
Teacher in charge

Pasi Poutiainen

Groups
  • LOGAKTIIVI
    Logistiikan aktiivitoteutukset

Objectives

As an engineer you need to understand that quality and risk management are key business processes. Quality management is the responsibility of everyone in companies. Quality management follows across organizational boundaries, throughout the supply chain and should be managed on a larger scale. Measuring, analyzing, and continuously improving quality, affects customer satisfaction, business productivity, and, at the same time, profitability. Risk management in companies is a wider concept that includes the whole process of identifying the risks of different processes, from anticipation to risk minimization. By managing risk management, companies can proactively react or prepare for risks and thereby minimize inconvenience.

In this course you will learn
- understand the principles and techniques of quality management
- understand the quality concepts of companies
- identify terminology for quality and risk management
- identify and apply various quality and risk management tools
- identify different quality and risk management standards
- perform simple quality cost calculations and risk assessments

After completing this course, you will understand basic principles and techniques of quality management. You will be able to apply quality tools to measurements, analysis and improvement the financial performance of your company. You will learn how to deal with unstable environments and get tools to assess personal and other risks in different business processes. You will also learn to guide safe operations for both individuals and companies.

Competences: business knowledge, multidisciplinary competences.

Learning outcome:
You will understand the terminology of quality and risk management and their relevance to your future work area. You will be familiar with key concepts, tools and theories of quality and risk management.

Content

The course covers following main themes:
- Concept of Quality
- Quality tools & techniques
- Concept of Risk Management
- Risk Management tools & techniques
- Standards

Learning materials and recommended literature

E-learning environment material and the following course book:
Goetsch, David L.; Davis, Stanley B. Quality Management for Organizational Excellence, Introduction to Total Quality. Prentice Hall 2010

Supporting material(s):
Stamatis. Risk Management Using Failure Mode ans Effect Analysis (FMEA). ASQ 2019.
De Feo, Joseph A. Juran's quality handbook : the complete guide to performance excellence. 2017. 7th edition

Teaching methods

The course is implemented virtually, which includes self-study (independent learning tasks or group learning tasks).

Course assignments are described in the course workspace.

Exam dates and retake possibilities

The possible date and method of the exam will be announced in the course opening information.

Alternative completion methods

The admission procedures are described in the degree rule and the study guide. The teacher of the course will give you more information on possible specific course practices.

Student workload

The calculated workload is the number of credits times 27 hours.
In the 5 credit course, the workload is 135h.

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

1: Student has gained knowledge at all the subjects described in the learning outcomes.

2: Student has gained knowledge at all the subjects described in the learning outcomes and is able to can utilize this knowledge.

Evaluation criteria, good (3-4)

3: Student understands all the subjects described in the learning outcomes and is able to apply the skills one has learned.

4: Student has attained an excellent level in almost all the subjects described in the learning outcomes and is able to apply the skills one has learned.

Evaluation criteria, excellent (5)

5: The student has attained an excellent level in all subjects described in the learning outcomes and is able to apply the skills one has learned.

Prerequisites

Previous engineering studies.