Curricula

Objectives

Service production course gives you the understanding of the role of services from the both, buyers and suppliers point of view. This increases your understanding of the importance of services as a part of the offering of a company and you are able to determine the different service models. You can price a service and you understand the significance of creating customer value. You are able to create a service product from a separate modules and you can implement new technologies as a part of the service. You master the contract models of the services and understand the princibles and processes of outsourcing. You are able to perform a competitive bidding process as a part of a service acquisition.

Engineering practice:
You are able to apply cost calculation and process management skills in practical actions.

Multidisciplinary competences:
You understand service management processes and are able to price and execute services.

Communication and team-working:
You are abile to operate as a part of a group of subject matter experts.

Content

Services as a part of the business. Service strategy. Productization. Service quality. Pricing and costing. Competitive bidding process and service acquisition.

Time and location

1,5h/1krt/vko.

Learning materials and recommended literature

Luentomateriaali

Teaching methods

Oppitunnit, verkko-opetus, harjoitustehtävät ohjattuna sekä itseohjautuvana työskentelynä. Harjoitustyö.

Practical training and working life connections

-

Exam dates and retake possibilities

-

International connections

-

Alternative completion methods

-

Student workload

Oppitunnit 1,5h kerran viikossa. Läsnäolovaatimus 80%

Harjoituksia, harjoitustyö ja omaehtoista opiskelua n. 80h.

Further information for students

Arviointiperusteet: Harjoitustyö 100%
Harjoitustehtävät, harjoitustyö ja harjoitustyöesitys ovat pakollisia.

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

(1)
You know the terms of the course and are familiar with some of the methods. You may lack some of the skills required by the course.

(2)
You have basic knowledge of the service production processes and outsourcing as a term.

Evaluation criteria, good (3-4)

(3)
You master the terms and definitions required by the course and you are able to implement them in practical situations.

(4)
You are able to make keep or outsource -decisions. You are also able to assess services both as a part of a purchasing organization and as a supplier. You are able to price a service.

Evaluation criteria, excellent (5)

(5)
You master the essential terms and methods of the service production and you are able to implement them critically and innovatively. You master the outsourcing process and you are able to price a service.

Prerequisites

Internal costing.

Objectives

Service production course gives you the understanding of the role of services from the both, buyers and suppliers point of view. This increases your understanding of the importance of services as a part of the offering of a company and you are able to determine the different service models. You can price a service and you understand the significance of creating customer value. You are able to create a service product from a separate modules and you can implement new technologies as a part of the service. You master the contract models of the services and understand the princibles and processes of outsourcing. You are able to perform a competitive bidding process as a part of a service acquisition.

Engineering practice:
You are able to apply cost calculation and process management skills in practical actions.

Multidisciplinary competences:
You understand service management processes and are able to price and execute services.

Communication and team-working:
You are abile to operate as a part of a group of subject matter experts.

Content

Services as a part of the business. Service strategy. Productization. Service quality. Pricing and costing. Competitive bidding process and service acquisition.

Learning materials and recommended literature

Luentomateriaalit

Tukimateriaalina mm:
Martinsuo, M., Kohtamäki, M. 2014. Teollisen palveluliiketoiminnan uudistaminen: kehittämisen keinot ja menetelmät. Teknolgiainfo Teknova.
Lehikoinen, R., Töyrylä, I. 2013. Ulkoistamisen käsikirja. Helsinki. Talentum.
Fitzsimmons, J., Fitzsimmons, M., Bordoloi, S. 2014. Service management: operations, strategy, information technology. New York. McGraw-Hill.
Gunasekaran A., Kohtamäki, M., Helo, P. 2015. Benchmarking and best practices in industrial service business.

Teaching methods

Oppitunnit etäopetuksena, harjoitustehtävät itseohjautuvana työskentelynä.

Practical training and working life connections

Harjoitustyön voi suorittaa yrityksen toimeksiantoon.

Exam dates and retake possibilities

Tentti opintojakson päätteeksi. Voi suorittaa myös Exam tenttinä. Uusinnat tutkintosäännön mukaan.

International connections

-

Alternative completion methods

-

Student workload

Opiskelijatyö 135 h

Further information for students

Arviointiperusteet kerrotaan kurssilla.
- harjoitustyöt
- tentti

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

(1)
You know the terms of the course and are familiar with some of the methods. You may lack some of the skills required by the course.

(2)
You have basic knowledge of the service production processes and outsourcing as a term.

Evaluation criteria, good (3-4)

(3)
You master the terms and definitions required by the course and you are able to implement them in practical situations.

(4)
You are able to make keep or outsource -decisions. You are also able to assess services both as a part of a purchasing organization and as a supplier. You are able to price a service.

Evaluation criteria, excellent (5)

(5)
You master the essential terms and methods of the service production and you are able to implement them critically and innovatively. You master the outsourcing process and you are able to price a service.

Prerequisites

Internal costing.

Objectives

Service production course gives you the understanding of the role of services from the both, buyers and suppliers point of view. This increases your understanding of the importance of services as a part of the offering of a company and you are able to determine the different service models. You can price a service and you understand the significance of creating customer value. You are able to create a service product from a separate modules and you can implement new technologies as a part of the service. You master the contract models of the services and understand the princibles and processes of outsourcing. You are able to perform a competitive bidding process as a part of a service acquisition.

Engineering practice:
You are able to apply cost calculation and process management skills in practical actions.

Multidisciplinary competences:
You understand service management processes and are able to price and execute services.

Communication and team-working:
You are abile to operate as a part of a group of subject matter experts.

Content

Services as a part of the business. Service strategy. Productization. Service quality. Pricing and costing. Competitive bidding process and service acquisition.

Learning materials and recommended literature

Martinsuo, M., Kohtamäki, M. 2014. Teollisen palveluliiketoiminnan uudistaminen: kehittämisen keinot ja menetelmät. Teknolgiainfo Teknova.
Lehikoinen, R., Töyrylä, I. 2013. Ulkoistamisen käsikirja. Helsinki. Talentum.
Fitzsimmons, J., Fitzsimmons, M., Bordoloi, S. 2014. Service management: operations, strategy, information technology. New York. McGraw-Hill.
Gunasekaran A., Kohtamäki, M., Helo, P. 2015. Benchmarking and best practices in industrial service business.

Teaching methods

Oppitunnit, harjoitustehtävät ohjattuna- sekä itseohjautuvana työskentelynä. Harjoitustyö.

Practical training and working life connections

Harjoitustyön voi suorittaa yrityksen toimeksiantoon.

Exam dates and retake possibilities

Exam-tentti. Suoritusaika opintojakson päätteeksi. Uusinnat tutkintosäännön mukaan.

International connections

-

Alternative completion methods

-

Student workload

Oppitunnit 2h viikossa.

Harjoituksia, harjoitustyö ja omaehtoista opiskelua n. 80h.

Further information for students

Arviointiperusteet: Tentti 50 %, Harjoitustyöt ja harjoitukset 50 %. Tentti on läpäistävä vähintään 50 % pistesuoritteella ja opintojakson harjoitustyö on pakollinen suorite.

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

(1)
You know the terms of the course and are familiar with some of the methods. You may lack some of the skills required by the course.

(2)
You have basic knowledge of the service production processes and outsourcing as a term.

Evaluation criteria, good (3-4)

(3)
You master the terms and definitions required by the course and you are able to implement them in practical situations.

(4)
You are able to make keep or outsource -decisions. You are also able to assess services both as a part of a purchasing organization and as a supplier. You are able to price a service.

Evaluation criteria, excellent (5)

(5)
You master the essential terms and methods of the service production and you are able to implement them critically and innovatively. You master the outsourcing process and you are able to price a service.

Prerequisites

Internal costing.